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SEM 1 MBA SUMMER 2014 ASSIGNMENTS

 

 

 

MB0038: Management Process and Organization Behavior

 

1. What do you mean by Span of Control? Differentiate between narrow span of control and wide span of control. Describe the factors that influence the span of control.

 

[Meaning of span of control

 

Difference between narrow and wide span of control

 

Factors that influence span of control]

 

2. Define the term controlling. What are the pre-requisites of effective control?

 

[Definition of controlling

 

Pre-requisites of effective control]

 

3. Define the term ‘personality’. Describe Cattell’s Personality Factor Model.

 

[Definition of Personality

 

Cattell’s Personality Factor Model]

 

4. Discuss the contemporary theories of motivation.

 

[Explanation of contemporary theories of motivation]

 

5. What are the factors that affect group behaviour?

 

[Explanation of factors that affect group behaviour]

 

6. Define the term ‘leadership’. Write a brief note on “Contingency Theories of Leadership”

 

[Definition of Leadership

Contingency Theories of Leadership]

 

MB0039 –Business Communication

 

1. As a speaker you are addressing a group of people. Explain the elements involved in this communication.

 

[Key elements of communication]

 

2. What is the importance of Kinesics and Proxemics in communication? Explain with examples.

 

[Kinesics with example

 

Proxemics with example]

 

3. How does internal business communication affect the organization? Discuss the role of each stakeholder in this.

 

[Importance of internal business communication

 

Stakeholders role]

 

4. Imagine a new product from food industry. Write a persuasive letter to customers, persuading them to buy your company’s product.

 

[Choosing the product and describing in letter

 

Persuading the customer to buy it]

 

5. You are going to face a job interview for the post of Manager-operations. Which aspects you will keep in mind while facing the interview?

 

[Aspects to be kept in mind during job interview]

 

6. Write short notes on:

 

a) SQ3R technique of reading

 

b) Circulars

 

[a) meaning and benefits of SQ3R

b) Meaning and role of Circulars]

 

MB0040- STATISTICS FOR MANAGEMENT

 

1. Distinguish between Classification and Tabulation. Explain the structure and components of a Table with an example.

 

[Meaning of Classification and Tabulation

 

Differences between Classification and Tabulation

 

Structure and Components of a Table with an example]

 

2. a) Describe the characteristics of Normal probability distribution.

 

b) In a sample of 120 workers in a factory, the mean and standard deviation of wages were Rs. 11.35 and Rs.3.03 respectively. Find the percentage of workers getting wages between Rs.9 and Rs.17 in the whole factory assuming that the wages are normally distributed.

 

[Characteristics of Normal probability distribution

 

Formula/Computation/Solution to the problem]

 

3. a) The procedure of testing hypothesis requires a researcher to adopt several steps. Describe in brief all such steps.

 

b) Distinguish between:

 

i. Stratified random sampling and Systematic sampling

 

ii. Judgement sampling and Convenience sampling

 

[Hypothesis testing procedure

 

Differences]

 

4. a) What is regression analysis? How does it differ from correlation analysis?

 

b) Calculate Karl Pearson’s coefficient of correlation between X series and Y series.

 

X

110

120

130

120

140

135

155

160

165

155

Y

12

18

20

15

25

30

35

20

25

10

 

[Meaning of Regression and Correlation

 

Differences

 

Formula/ Computation/ Solution to the problem]

 

5. Briefly explain the methods and theories of Business forecasting.

 

[Meaning of Business forecasting

 

Methods of Business forecasting

 

Theories of Business forecasting]

 

6. Construct Fisher’s Ideal Index for the given information and check whether Fisher’s formula satisfies Time Reversal and Factor Reversal Tests.

 

Items

P0

Q0

P1

Q1

A

16

5

20

6

B

12

10

18

12

C

14

8

16

10

D

20

6

22

10

E

80

3

90

5

F

40

2

50

5

 

Formula of Fishers Ideal Index

 

Computation of Fisher’s Ideal Index

 

[Fisher’s formula satisfies Time Reversal Test

 

Fisher’s formula satisfies Factor Reversal Test]

MB0041 - FINANCIAL AND MANAGEMENT ACCOUNTING

1. Inventory in a business is valued at the end of an accounting period, at either cost or market price, whichever is lower. This is accepted convention or a practice in accounting.

Give a small introduction on accounting conventions and elucidate all the eight accounting conventions.

[Introduction of accounting convention

Explanation of all the 8 types of conventions]

2. Analyse the following transactions according to traditional approach.

a. 1.1.2011 Sunitha started his business with cash Rs. 5,00,000

b. 2.1.2011 Borrowed from Malathi Rs. 5,00,000

c. 2.1.2011 Purchased furniture Rs. 1,00,000

d. 4.1.2011 Purchased furniture from Meenal on credit Rs. 1,50,000

e. 5.1.2011 Purchased goods for cash Rs. 50,000

f. 6.1.2011 Purchased goods from Ram on credit Rs. 2,50,000

g. 8.1.2011 Sold goods for cash Rs. 1,25,000

h. 8.1.2011 Sold goods to Shyam on credit Rs. 55,000

i. 9.1.2011 Received cash from Shyam Rs. 25,000

j. 10.1.2011 Paid cash to Ram Rs. 90,000

[Filling in all the details in the table for all the transactions. Each transaction carries one mark(1*10=10)]

3. The following items are found in the trial balance of M/s Sharada Enterprise on 31st December, 2000.

Sundry Debtors Rs.160000

Bad Debts written off Rs 9000

Discount allowed to Debtors Rs. 1800

Reserve for Bad and doubtful Debts 31-12-1999 Rs. 16500

Reserve for discount on Debtors 31-12-1999 Rs. 3200

You are required to provide the bad and doubtful debts at 5% and for discount on debtors at 2%. Show the adjustments for bad debts, bad debts reserve, discount account, and provision for discount on debtors.

[Calculation and Workings

Conclusion]

4. The reports prepared in financial accounting are also used in the management accounting. But there are few major differences between financial accounting and management accounting.

Explain the differences between financial accounting and management accounting in various dimensions.

[Writing down all the differences between the financial and management accounting]

5. Draw the Balance Sheet for the following information provided by Sandeep Ltd..

a. Current Ratio : 2.50

b. Liquidity Ratio : 1.50

c. Net Working Capital : Rs.300000

d. Stock Turnover Ratio : 6 times

e. Ratio of Gross Profit to Sales : 20%

f. Fixed Asset Turnover Ratio : 2 times

g. Average Debt collection period : 2 months

h. Fixed Assets to Net Worth : 0.80

i. Reserve and Surplus to Capital : 0.50

[Preparation of Balance sheet (Includes all the ratios)]

6. Write the main differences between cash flow analysis and fund flow analysis.

Following is the balance sheet for the period ending 31st March 2011 and 2012. If the current year’s net loss is Rs.38,000, Calculate the cash flow from operating activities.

31st MARCH

2011

2012

Short-term loan to employees

15000

18000

Creditors

30000

8000

Provision for doubtful debts

1200

-

Bills payable

18000

20000

Stock in trade

15000

13000

Bills receivable

10000

22000

Prepaid expenses

800

600

Outstanding expenses

300

500

[Differences between cash flow and fund flow analysis

Preparation of statement showing cash flow from operating activities]

MB0042- MANAGERIAL ECONOMICS

1. Define the term Business Cycle and also explain the phases of business or trade cycle in brief.

[Definition of Business cycle

Explanation of Phases of business cycle]

2. Monopoly is the situation there exists a single control over the market producing a commodity having no substitutes with no possibilities for anyone to enter the industry to compete. In that situation, they will not charge a uniform price for all the customers in the market and also the pricing policy followed in that situation.

[Define Monopoly

Features of Monopoly

Kinds of Price Discrimination]

3. Fiscal policy is a package of economic measures of the government regarding public expenditure, public revenue, public debt or borrowings. It is very important since it refers to the budgetary policy of the government. Explain the fiscal policy and its instruments in detail.

[Definition of Fiscal policy

Explanation of Instruments of Fiscal Policy]

4. Explain the various methods of forecasting demand.

[Define forecasting

Explanation of forecasting methods]

5. Define monopolistic competition and explain its characteristics.

[Definition of monopolistic competition

Explanation of its characteristics]

6. When should a firm in perfectly competitive market shut down its operation

[Define perfect competition

Explanation about the reason for the firm’s shut down in perfect competition]

MB0043 –Human Resource Management

1. What do you mean by Human Resource Management? Describe the functions of Human Resource Management.

[Definition of Human Resource Management

Explaining the functions of Human Resource Management]

2. Discuss the elements of a Career Planning Programme. Explain some of the benefits of a Career Planning program to an organization

[Elaborate the elements of a Career Planning Programme

Explaining the benefits of a Career Planning Programme]

3. What do you mean by HRIS? Explain the components of HRIS. Describe the different applications of HRIS in Human Resource Management.

[Definition of HRIS

Brief about the components of HRIS

Explain the different applications of HRIS]

4. “Discipline in the broad sense means orderliness-the opposite of confusion.” What do you mean by Discipline? Explain the basic guidelines of a Disciplinary policy.

[Meaning of Discipline

Explain the basic guidelines of a Disciplinary Policy]

5. Suppose you have joined as an HR and you have been assigned a task to carry out the grievance handling procedure in your organization. What according to you are the causes of Grievance? Describe in detail the Grievance handling procedure

[Causes of Grievance

Explain the Grievance handling procedure]

6. Write short notes on the following :

a)Competency Mapping

b)Flexi Time

[Competency Mapping

Flexi Time]

 

 

SEM 2 SUMMER 2014 ASSIGNMENTS

 

MB 0044 - PRODUCTION AND OPERATION MANAGEMENT

 

Q1. Explain the four basic varieties of layouts for manufacturing facilities. (Process layout – 4 marks; Product layout- 3 marks; Group technology layout – 2 marks; Fixed position layout – 1 mark)

Q2. The major decision areas in supply chain management have both strategic and operational elements . Explain these decision areas in detail. (Location decisions; Production decision; Inventory decisions; Transportation decisions- 10 marks, i.e 2.5 marks each)

Q3. Business process is a total response that a business undertakes utilising the resources and delivering the outputs that create a value for the customer. Business process modelling refers to a set of activities undertaken to optimise the business process. Business process modelling can be categorised into two parts – Logical processing modelling and physical process modeling. Explain in detail of the two processes of modeling. (Logical processing modeling : Definition – 1 mark , Steps to be followed to make the work smoother – 2 marks, Explanation of logical process model including what it consists of , represents, improves and identifies; logical modelling formats ;ways of representing logical process modelling – 4 marks; physical process modeling including definition, what it deals with , why objects during physical modelling vary on the database software being used, outcomes- 3 marks)

4 Write short notes on:

a) Dimensions of quality

b) Characteristics of project mindset

Q5. It is possible to work according to the project plan only by careful monitoring of the project progress. There are various steps involved in monitoring and controlling a project from start to end. One of the steps is progress control of a project which can be achieved by completing certain steps. Explain the steps of progress control. (Monitor performance, Update schedule, Update costs, Re-plan stage schedule, Conduct team status review, Create status report, Create flash report, Project status reports - 10 i.e. 1.25 marks each)

6 Write short notes on

a) Pure strategies employed to assist in aggregate planning

b) Approaches to scheduling

 

MB0045 FINANCIAL MANAGEMENT

 

1. TCS has emerged as India's most admired company ahead of Hindustan Unilever, ITC, and Infosys, says global management consultancy Hay Group. TCS replaced last year's winner group company Tata Steel by scoring highest on parameters such as corporate governance, financial soundness, and talent management. Two criteria in particular, Leadership, and Creating Shareholder Value separated the winners.

How do you think effective interaction between HR and finance department of a firm helps in achieving its skills?

Do you think that TCS has preferred the profit maximization approach over the wealth maximization approach?

[Interaction between HR and finance functions-4

Goals of Financial management-6]

2. A) The current price of an Ashok Leyland share is Rs. 30. The company is expected to pay a dividend of Rs. 2.50 per share which goes up annually at 6%. If an investor’s required rate of return is 11%, should he or she buy this share or not?

B) A bond with a face value of Rs. 100 provides an annual return of 8% and pays Rs. 125 at the time of maturity, which is 10 years from now. If the investor’s required rate of return is 12%, what should be the price of the bond?

[A Problem-5

B problem-5]

3. a) How do you think the trend of capital structure across the Indian corporates affect the economy as a whole?

b) What proportion of debt and equity should be taken up in the capital structure of a firm?

c) Discuss the theories that are propounded to understand the relationship between financial leverage and value of the firm.

[a) Trend of capital structure-2

b) proportion of debt and equity-3

c) explain the theories-5]

4. HPCL was established in 1952, operates from 500 different locations, including refineries, terminals, LPG plants, aviation service facilities, etc. They developed a Lotus Notes workflow tool and deployed it across the organisation so that any capital investment proposal from any operating location in the country can be routed to relevant reviewers and approving authorities. With the implementation of the new online system, the total cost savings as a result of reduced man-hours amounts to about Rs 25 lakh per annum.

1. What do you think would have been the complexities involved in implementing this new project at HPCL?

2. What are the various phases in the capital budgeting process? To what extent do you believe that automation can ease out the process?

[1) capital budgeting process-5

2) Phases in capital budgeting decisions-5]

5. A) Indicate whether the operating cycle in the following industries is short (less than 30 days), medium (less than 6 months) or long (more than 6 months) Steel, rice, vegetables, fruits, jewellery, processed food, furniture, mining, flowers and textiles

b) Companies with the shortest working capital cycles have current ratios much lower than the firms with longer cycles. What is your view on this statement? How do you think the operating cycle affects operating profit margins?

c) Discuss the relationship between working capital management and market performance of a company? Do you think the kind of relationship varies depending on the type of industry?

[a) duration-2

b) operating cycle-4

c) need for working capital-4]

6. Nirma acquired Core Healthcare Ltd. in FY 2007. To bring about improvement in terms of liquidity in the script of the Company , it has gone for a stock split because it hasn’t had any buyback in the recent past. Nirma paid Interim dividend in 2007 to avoid the higher dividend tax announced in that year’s budget.

Henkel, on the other hand, has a very weak Dividend Policy. The major reason being that the company has weak operations and low margins. There is no record of Stock Splits and Buybacks by Henkel India in the past.

Discuss the dividend polices of these two companies.

[a) Analyse the dividend policies of the two companies for the last 10 years-7

b) Explain stock split and buyback of shares-3]

 

MB0046- Marketing Management

1. A brand is a composite set of beliefs and associations in the mind of consumers. In brand

development, as a part of branding strategy decision, the brand manager can decide to create new brand elements for the new products, apply some of the existing brand elements to the new product, or use a combination of existing and new brand elements to the existing and new products. Explain the different branding strategies used by the companies for their range of products.

Definition of Brand

Advantages of Brand

Explanation of different branding strategies adopted by companies

2 Describe the international market entry strategies in brief.

Joint ventures

Strategic alliances

Direct investment

Contract manufacturing

Franchising

3 Explain the classification of market based on nature of Competition and area.

Definition of market

Classification of market based on nature of Competition and area

4 Personal selling focuses in on ‘personal’ or ‘one to one’ selling. It involves an individual salesman or a sales team establishing and building a profitable relationship with customers over a period of time through a series of steps. Explain the steps in the personal selling process which helps in the successful sales.

Definition of Personal Selling

Explanation of steps in the Personal selling process

5 Discuss about competition based pricing and product mix pricing strategies with examples.

Define pricing

Explanation of product mix pricing strategies with examples

6 Do you think the argument of some theorists that the traditional Ps are not enough for services marketing? Give suitable examples to prove your point.

Define Service Marketing

Explanation of 4p’s

Explanation of Additional 3 p’s

 

MB0047- MANAGEMENT INFORMATION SYSTEM

1 In the current e-world any organisation’s massive operations are managed by various types of information systems that help them to achieve their goals of servicing their clients. This can be done by the growth of modern organization. Discuss some of the essential features of modern organisation.

A Listing the features

Explaining each of them in brief

2 Marketing managers are keener to look for a least cost route that also allow a sales person to meet all his customers. Identifying a least cost route with this features is slightly complicated. Therefore, managers depend on decision support tools to find the most cost effective routes to cover the market. The travelling salesman problem is one of such tool. Describe the tool with a diagram.

A Graphical representation of Travelling salesman problem

Describing the problem

3 There are many examples of digital goods. Companies such as Amazon.com are selling digital versions of books over their site. These digital books can be read on special readers that display the pages on a screen.

a. List the important properties of information goods

b. Explain positive feedback with diagrams

A a. Listing the properties

b. Two diagrams

Explanation on positive feedback

4 Decision support systems (DSS) are used extensively across organisations to assist managers with making decisions. Decision making by managers involves the phases of intelligence, design, and choice, and DSS help mainly with the choice part as they support structured and unstructured types of decisions.

a. What is it that managers do when they make decisions?

b. Explain the different types of decisions

A a. Explaining decision making process

b. List and describing the different types of decisions

5 What is crowdsourcing? How does the site Galaxy Zoo manage crowdsourcing?

A Crowdsourcing definition

Explaining site Galaxy Zoo management

6 Data and information relating to individuals could be of sensitive nature. Give some examples of such kind of data

A Explaining five examples

 

MB0048 OPERATIONS RESEARCH

1 Discuss the various stages involved in the methodology of Operations Research. Briefly explain the techniques and tools of Operations Research.

2 Explain the steps involved in linear programming problem formulation with an example. Discuss in brief the advantages of linear programming

3. a. What is degeneracy in transportation problem? How it can be resolved?

b. Solve the following transportation problem using Vogel’s approximation method.

Factories

Distribution Centres

Supply

C1

C2

C3

C4

F1

3

2

7

6

50

F2

7

5

2

3

60

F3

2

5

4

5

25

Requirements

60

40

20

15

 

 [Degeneracy in transportation problem and resolving it-5

Computation/Solution to the problem-5]

4. a. Explain the steps in Hungarian method. Differentiate between Transportation and Assignment problem.

b. Find the optimal assignment of four jobs and four machines when the cost of assignment is given by the following table:

               

 

J1

J2

J3

J4

M1

10

9

8

7

M2

3

4

5

6

M3

2

1

1

2

M4

4

3

5

6

 [Steps in Hungarian method-3

Differences between Transportation and Assignment problem-3

Computation/Solution to the problem-4]

5. Define Simulation. Explain the Simulation procedure. Discuss the use of Simulation with an example.

[Meaning of Simulation-2

Simulation procedure-4

Use of simulation with an example-4]

6. Explain the following:

a. Integer programming model

b. PERT and CPM

c. Operating Characteristics of a Queuing System

[Explanation of Integer programming model-4

Explanation of PERT and CPM-3

Explanation of Operating Characteristics of a Queuing System-3]

 

MB0049 - PROJECT MANAGEMENT

1 There cannot be a single ideal structure for all organisations as different organisations have different size, environment, resources, technologies, and goals. There are many different ways in which people can be organised to work on projects.

Explain in brief the concept of organisational structure.

A Brief explanation following organisation structures, advantages, disadvantages and examples for each type of structure

2 Write short notes on:

 Work Breakdown Structure(WBS)

 Rules for network construction

 Risk retention

 Emerging methods of communication

3 Purchase cycle is a standard process that corporations and individuals progress through (in order) when purchasing a product or service. It is also known as the 'buying cycle' or 'purchase process'. Explain the elements of the purchase cycle of a project.

A Elements of the purchase cycle

4 Write a note on Earned Value Method (EVM)

A EVM explanation

Parameters to calculate performance measures

Plot of BCWS versus time

Plots BCWS, ACWP, and BCWP for a typical project

5 What are the common features available in PM software packages?

A Common features available in PM

Conclusion

6 A project should earn sufficient return on the investment. The very idea of promoting a project by an entrepreneur is to earn attractive returns on investment on the project.

If there are many alternative projects, all of which, at first sight, appear to be more or less equal in profit earning capacity, the investor should make a comparative study of the return on the different alternative proposals before choosing one. Such financial analysis broadly falls under two categories. They are:

 No discounted cash flow techniques

 Discounted cash flow techniques

Explain the subdivisions within the above two categories.

A Explanation of subdivisions of No discounted cash flow techniques

Explanation of subdivisions of discounted cash flow techniques

 

 

SEM 1 MBA SPRING ASSIGNMENTS 

  

MB0038 Management Process and Organisation Behavior

1 Define the terms ‘strategy’. Explain the following: 

a) Corporate strategy 

b) Business strategy 

c) Functional strategy 

Definition of Strategy 

Explanation of Corporate strategy 

Explanation of Business strategy 

Explanation of Functional strategy

 

2 Define the term ‘management’. Explain the Behavioural science theory and Systems theory. 

Definition of management

 

Explanation of Behavioural science theory

 

Explanation of systems theory

 

 

 

3 Give the definition and importance of planning in an organisation and explain the steps in planning.

 

Definition of planning

 

Explanation of the importance of planning

 

List the steps in planning

 

Explanation of the steps in planning

 

 

 

4 What is meant by leading? Describe the characteristics of leading.

 

Explanation of the concept of leading

 

Explanation of the characteristics of leading

 

 

 

5 What are ‘attitudes’? Explain the components and functions of attitude.

 

Meaning of attitude 

Explanation of the components of attitude 

Explanation of the functions of attitude

 

6 Define leadership. Differentiate between ‘Laissez Faire’ and ‘democratic’ leadership style.

Definition of leadership 

Meaning and characteristics of ‘Laissez Faire’ leadership style 

Meaning and characteristics of democratic leadership style

 

MB0039 –Business Communication

 

1 As a speaker you are addressing a group of people. Explain the elements involved in this communication.

 

Key elements of communication

2 Describe any situation in your own experience where the communication failed because the listening was faulty. Identify the barrier to listening in this situation.

 

Writing experience 

Identifying and explaining the barrier

 

 

 

3 Describe any 5 types of presentations with examples and their target audience.

 

5 types of presentations

 

Identifying target audience and example

 

 

 

4 Explain the different types of meetings.

 

Types of meetings

 

5 You are going to face a job interview for the post of Manager-operations. Which aspects you will keep in mind while facing the interview?

 

Aspects to be kept in mind during job interview

 

 

 

6 Write short notes on:

 

a) Internet

 

b) Intranet

 

a) meaning and benefits of internet

 

b) Meaning and benefits of intranet

 

 

 

 

 

MB0040 STATISTICS FOR MANAGEMENT

 

 

 

1 A statistical survey is a scientific process of collection and analysis of numerical data. Explain the stages of statistical survey. Describe the various methods for collecting data in a statistical survey.

 

Meaning of statistical survey

 

Stages of statistical survey (Listing and Explanation)

 

Methods for collecting data

 

 

 

2 a) Explain the approaches to define probability.

 

b) In a bolt factory machines A, B, C manufacture 25, 35 and 40 percent of the total output. Of their total output 5, 4 and 2 percent are defective respectively. A bolt is drawn at random and is found to be defective. What are the probabilities that it was manufactured by machines A, B and C?

 

a) Explanation of the approaches to define probability

 

b) Applying Bayes theorem and calculating the probabilities

 

 

 

3 a) The procedure of testing hypothesis requires a researcher to adopt several steps. Describe in brief all such steps.

 

b) A sample of 400 items is taken from a normal population whose mean as well as variance is 4. If the sample mean is 4.5, can the sample be regarded as a truly random sample?

 

a) Hypothesis testing procedure

 

b) Calculation and solution to the problem

 

 

 

4 a) What is a Chi-square test? Point out its applications. Under what conditions is this test applicable?

 

b) What are the components of time series? Enumerate the methods of determining trend in time series.

 

a) Meaning, applications and conditions

 

b) Components of time series and methods of determining trend in time series

 

 

 

5 What do you mean by cost of living index? Discuss the methods of construction of cost of living index with an example for each.

 

Meaning of cost of living index

 

Methods of constructing cost of living index with an example for each

 

 

 

6 a) What is analysis of variance? What are the assumptions of this technique?

 

b) Three samples below have been obtained from normal populations with equal variances. Test the hypothesis at 5% level that the population means are equal.

 

A

B

C

8

7

12

10

5

9

7

10

13

14

9

12

11

9

14

 

 

 

[The table value of F at 5% level of significance for V1 = 2 and V2 = 12 is 3.88]

 

 

 

a) Meaning and Assumptions

 

b) Formulas/Calculation/Solution to the problem

 

 

 

MB0041 & FINANCIAL AND MANAGEMENT ACCOUNTING

 

 

 

1. Accounting is an art of recording, classifying and summarizing in a significant manner and in terms of money transactions and events. Explain the accounting process and write the objectives of accounting.

 

A Explanation of accounting process

 

Objectives of accounting

 

 

 

2 Journal is a book of original entry and only one journal is maintained if the business is very small in size and the transactions are limited. Give the meaning of a subsidiary book. List and explain all the types of subsidiary books.

 

A Explanation of subsidiary books

 

Explanation of all types of subsidiary books

 

 

 

3. For the following balances extracted from a trial balance, prepare a trading account.

 

Particulars

Amount ( in Rs.)

Stock on 1-1-2004

70700

Returns inwards

3000

Returns outwards

3000

Purchases

10200

Debtors

56000

Creditors

45000

Carriage inwards

5000

Carriage outwards

4000

Import duty on materials received from

abroad

6000

Clearing charges

7000

Rent of business shop

12000

Royalty paid to extract materials

10000

Fire insurance on stock

2000

Wages paid to workers

8000

Office salaries

10000

Cash discount

1000

Gas, electricity, and water

4000

Sales

250000

 

 

 

A Preparation of trading account

 

 

 

4 Write short notes on :

 

a) Cost Management System(CMS)

 

b) Value added

 

A Explanation of CMS

 

Value Added

 

 

 

5 Ajay industries manufactures a product X. On 1st January, 2007, there were 5000 units of finished product in stock.

 

Work-in-progress Rs.57,400

 

Raw materials Rs.1,16,200

 

The information available from cost records for the year ended 31st December, 2007 is as follows:

 

Direct material

906900

Direct labour

326400

Freight on R M purchased

55700

Indirect labour

121600

Other factory overhead

317300

Stock of raw materials on 31st Dec 2007

96400

Work-in-progress on 31st Dec 2007

78200

Sales (1,50,000 units)

3000000

Indirect materials

213900

 

 

 

There are 15000 units of finished stock in hand on 31st December 2007. Prepare a statement of cost and profit assuming that opening stock of finished goods is to be valued at the same cost per unit as the finished stock at the end of the period.

 

 

 

A Preparation of statement of cost and profit

 

 

 

6 Assume a company is considering dropping product B from its line because accounting statement shows that product B is being sold at a loss.

 

 

 

Product

INCOME STATEMENT

 

A

B

C

TOTAL

Sales revenue

50000

7500

12500

70000

Cost of sales:

 

 

 

 

D. material

7500

1000

1500

10000

D. labour

15000

2000

2500

19500

Indirect manufacturing cost (50% of

Direct labour)

7500

1000

1250

9750

Total

30000

4000

5250

39250

Gross margin on sales

20000

3500

7250

30750

Selling and Admn

12500

4500

4000

21000

Net income

7500

(1000)

3250

9750

 

 

 

Additional information:

 

a) Factory overhead cost is made up of fixed cost of Rs. 5850 and variable cost of Rs. 3900.

 

b) Variable cost by products are: A – Rs. 3000, B – Rs. 400, and C – Rs. 500.

 

c) Fixed costs and expense will not be changed if product B is eliminated.

 

d) Variable selling and administrative expenses to the extent of Rs. 11000 can be traced to the product: A - Rs.7,500, B - Rs.1500, and C - Rs. 2000.

 

e) Fixed selling and administration expense are Rs. 10000.

 

A Preparation of income statement

 

Conclusion with interpretation

 

 

 

MB0042- MANAGERIAL ECONOMICS

 

 

 

1 Inflation is a global Phenomenon which is associated with high price causes decline in the value for money. It exists when the amount of money in the country is in excess of the physical volume of goods and services. Explain the reasons for this monetary phenomenon.

 

Define Inflation

 

Causes for Inflation

 

 

 

2 Monopoly is the situation there exists a single control over the market producing a commodity having no substitutes with no possibilities for anyone to enter the industry to compete. In that situation, they will not charge a uniform price for all the customers in the market and also the pricing policy followed in that situation.

 

Define Monopoly

 

Features of Monopoly

 

Kinds of Price Discrimination

 

 

 

3 Define Fiscal Policy and the instruments of Fiscal policy.

 

Definition of Fiscal policy

 

Explanation of Instruments of Fiscal Policy

 

 

 

4 Describe Cost-Output Relationship in brief.

 

Definition of cost-output relationship

 

Explanation of Cost-output relationship in short run and long run in brief

 

 

 

5 Discuss the practical application of Price elasticity and Income elasticity of demand.

 

Practical application of price elasticity

 

Practical application of Income elasticity

 

 

 

6 Discuss the scope of managerial economics.

 

Definition of Managerial Economics

 

Scope of Managerial Economics

 

 

 

MB0043 –Human Resource Management

 

 

 

1 Explain the objectives and methods of Training.

 

Explaining the objectives of Training

 

Explaining the methods of Training

 

 

 

2 Discuss the elements of a Career Planning Programme. Explain some of the benefits of a Career Planning program to an organization

 

Elaborate the elements of a Career Planning Programme

 

Explaining the benefits of a Career Planning Programme

 

 

 

3 Explain the process of Job Analysis. Discuss the methods of Job Analysis

 

Definition of Job Analysis.

 

Explaining in brief the methods of Job Analysis

 

 

 

4 Discuss the objectives of Discipline. Explain the Action –penalties of Discipline

 

Objectives of Discipline

 

Explaining the action-penalties of Discipline

 

5 Suppose you have joined as an HR and you have been assigned a task to carry out the grievance handling procedure in your organization. What according to you are the causes of Grievance? Describe in detail the Grievance handling procedure.

 

Causes of Grievance

 

Explain the Grievance handling procedure

 

6 Write a short note on the following :

 

a)Index /Trend Analysis

 

b)Delphi Technique 

Meaning and steps involved in Index /Trend Analysis 

Meaning and procedure of Delphi Technique

SEM 2 MBA ASSIGNMENTS

SESSION- SPRING 2014

 

MB 0044 - PRODUCTION AND OPERATION MANAGEMENT

 

1 Explain briefly elements of operations strategy ?

A List the elements of operations strategy

Explain the elements of operations strategy(what it involves, provide examples if required)

 

2 Describe the general factors that influence the plant location decision.

A List the general factors that influence the plant location decision Describe the general factors that influence the plant location decision

 

3 Write short notes on Total productive Maintenance GNATT Chart Bullwhip effect in SCM Scheduling in services

A Give a brief introduction, description including main points and conclusion on Total productive Maintenance GNATT Chart Bullwhip effect in SCM Scheduling in services

 

 

4 Explain the steps and tools for changing project management process.

A List the steps for changing project management process in your own words.

Explain the steps for changing project management process in your own words.

List the tools for changing project management process in your own words.

List and explain the tools for changing project management process in your own words.

 

5 Under capacity options the company decides to vary the production output by varying the time, workforce or outsourcing. What are the basic capacity options a company can choose to meet demand?

A Give a brief description of each capacity option by explaining in which situation it can be used and how it affects costs.

 

6 Write short notes on: Relevance of Value Engineering in manufacturing Vendor Managed inventory Rating methods for locating a plant Importance of business process modelling

A Give a brief introduction, description including main points and conclusion on

Relevance of Value Engineering in manufacturing

Vendor Managed inventory

Rating methods for locating a plant

Importance of business process modelling

 

MB0045 FINANCIAL MANAGEMENT

 

1 When a firm follows wealth maximization goal, it achieves maximization of market value of a share. Do you agree? Substantiate your arguments.

Explain Wealth maximization

 

2 A) If you deposit Rs 10000 today in a bank that offers 8% interest, how many years will the amount take to double?

B) What is the future value of a regular annuity of Re 1.00 earning a rate of 12% interest p.a. for 5 years?

A Problem

B problem

 

3 The concept of financial leverage is a significant, as it has direct relation with capital structure. Do you agree? If so, substantiate your arguments.

Relation between Financial leverage and the capital structure

A project requires an initial outlay of Rs. 1,00,000. It is expected to generate the cash inflows shown in table

Table: Cash Inflows

Year

Cash Inflows

1

50000

2

50000

3

30000

4

40000

 

What is the IRR of the project?

 

5 Below Table gives the complete details of sales and costs of the goods produced by XYZ ltd for the year 31.03.12.

 

Table -Sales and Costs Produced by XYZ Ltd.

Sales

80000

Inventory

 

Cost of goods

56000

31.03.07

9000

 

 

31.03.08

12000

 

 

Accounts Receivables

 

 

 

31.03.07

12000

 

 

31.03.08

16000

 

 

Accounts Payable

 

 

 

31.03.07

7000

 

 

31.03.08

10000

What is the length of the operating cycle? What is the cash cycle?

Assume 365 days in a year.

a) length of the operating cycle

b) cash cycle

 

6 Facebook bought WhatsApp on Feb, 19, 2014 for $19 billion. This was split between $4 billion in cash, $12 billion worth of Facebook shares, and $3 billion in restricted stock units to be paid in four years. Do you think the market capitalization has played a significant role in pricing the valuation. Discuss the Walter’s model assumptions in this context.

Walter’s model assumptions.

 

MB0046- Marketing Management

 

1 Explain the steps in Business Buying process.

Characteristics of Organisational Buyer

Steps in business buying process

 

2 A brand is a composite set of beliefs and associations in the mind of consumers. In brand

development, as a part of branding strategy decision, the brand manager can decide to create new brand elements for the new products, apply some of the existing brand elements to the new product, or use a combination of existing and new brand elements to the existing and new products. Explain the different branding strategies used by the companies for their range of products.

Definition of Brand

Advantages of Brand

Explanation of different branding strategies adopted by companies

 

3. Explain the classification of market based on nature of Competition and area.

Definition of market

Classification of market based on nature of Competition and area

 

4 Personal selling focuses in on ‘personal’ or ‘one to one’ selling. It involves an individual salesman or a sales team establishing and building a profitable relationship with customers over a period of time through a series of steps. Explain the steps in the personal selling process which helps in the successful sales.

Definition of Personal Selling

Explanation of steps in the Personal selling process

 

5. Describe the stages in consumer decision making process.

Explanation of the stages in consumer decision making process

 

6. Do you think the argument of some theorists that the traditional Ps are not enough for services marketing? Give suitable examples to prove your point.

Define Service Marketing

Explanation of 4p’s

Explanation of Additional 3 p’s

 

MB0047- MANAGEMENT INFORMATION SYSTEM

 

1 Professor A. Van Cauwenbergh of Antwerp University, in a paper presented at the Tenth Anniversary Conference of the European Institute for Advanced Studies in Management, presented four revisions to traditional Management Theory. In summary, the revisions are:

(1) The initiative for the renewal and adjustment of the activities of a firm should come from the different levels in the management hierarchy. “Strategy is not a privilege of top management”.

(2) Firms, especially big firms, are incoherent systems (goals of the different component systems are not simply subdivisions of an overall goal; there are individual, conflicting goals as well).

Some of these differences are manifestations of organizational initiative and vitality. Using information systems and central planning and rule-making to suppress all differences is destructive to organizations.

(3) The most vital “fluid” of an enterprise is the aggregate of its entrepreneurial values. The most fundamental and motivation and control come through these shared values relative to work, quality, efficiency, etc. Management often neglects these values and assumes that the collection and dissemination of information will provide sufficient motivation and control.

(4) Enterprises are open systems; their structure and operating processes are determined by their environment. This means organizations must be designed to continually adjust to the environment.

a. If these revisions are correct, how is planning to be organized?

b. How should the information system support the planning organization?

A a. Explaining the organizational planning process with diagram

b. Guidelines for planning MIS

Comparing MIS plan and Business Plan (atleast two)

Explaining significant problem of the Lewis model

 

2 Information Technology and Computers have brought information age. The spread of Internet & relative ease of access made Information Breach easier. Our future is not secure, if our information is not secure. Information Resources need to be guarded, protected and controlled. List the precautionary measures to be considered to prevent cybercrime?

A Listing any 5 measures to prevent cyber crime

 

3 a. While implementing MIS in any organization change can occur in number of ways. List and explain the steps in the process as suggested by Lewin’s model.

b. Compare between prototype approach and Life Cycle approach

A a. Explaining the 3 steps of implementing the process suggested by Lewin’s model

b. Comparison between the two approaches at least two points

 

4 There is an information explosion in today’s society. There are lot of advantages of DBMS like proper maintenance of the data and maintaining security. Explain the process of data transition using diagram and an example of your own.

A Writing diagram,

Own example other than given in the SLM

Explaining the process

 

5 Write short note on

a. World wide web

b. Voice over IP

c. Intranet

d. Extranet

A a. World Wide Web

b. Voice over IP

c. Intranet

d. Extranet

 

6 Artificial intelligent system functions like a human being and helps a manager in taking quick decisions. Explain the different applications AI using diagram.

A a. Diagram

b. Applications of cognitive science

c. Applications of robotics

d. Applications of natural interface

e. Explaining each type with an example

 

MB0048 OPERATIONS RESEARCH

 

1 Discuss the methodology of Operations Research. Explain in brief the phases of Operations Research.

Meaning of Operations Research

Methodology of Operations Research

Phases of Operations Research

 

 

2 a. Explain the graphical method of solving Linear Programming Problem.

b. A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper in a week. There are 160 production hours in a week. It requires 0.20 and 0.40 hours to produce a ton of grade X and Y papers. The mill earns a profit of Rs. 200 and Rs. 500 per ton of grade X and Y paper respectively. Formulate this as a Linear Programming Problem.

a. Meaning of Linear programming problem and explanation of graphical method of solving Linear Programming Problem

b. Formulation of LPP (Objective function & Constraints)

 

3 a. Explain how to solve the degeneracy in transportation problems.

b. Explain the procedure of MODI method of finding solution through optimality test.

a. Degeneracy in transportation problem

b. Procedure of MODI method

 

4 a. Explain the steps involved in Hungarian method of solving Assignment problems.

b. Find an optimal solution to an assignment problem with the following cost matrix:

            J1                                J2                                J3                                J4

10

9

7

8

5

8

7

7

5

4

6

5

2

3

4

5

 

a. Steps in Hungarian method

b. Computation/Solution to the problem

 

5 a. Explain Monte Carlo Simulation.

b. A Company produces 150 cars. But the production rate varies with the distribution.

 

Production Rate

147

148

149

150

151

152

153

Probability

0.05

0.10

0.15

.20

0.30

0.15

0.05

 

At present the track will hold 150 cars. Using the following random numbers determine the average number of cars waiting for shipment in the company and average number of empty space in the truck. Random Numbers 82, 54, 50, 96, 85, 34, 30, 02, 64, 47.

a. Explanation of Monte Carlo Simulation

b. Calculation/ Solution to the problem

 

6 a. Explain the dominance principle in game theory.

b. Describe the Constituents of a Queuing System.

c. Differentiate between PERT and CPM

a. Dominance principle in game theory

b. Constituents of a Queuing System

c. Differences between PERT and CPM

 

MB 0049 - PROJECT MANAGEMENT

 

1 Write short notes on :

Commercial and economic feasibility Technical feasibility

Give a brief introduction, description including main points and conclusion on

Commercial and economic feasibility Technical feasibility

 

2 Define Project type organization and discuss in detail

Define project type organisation in your own words Give a brief outline of project type organisation List the advantages of project type organisation List the disadvantages of project type organization Give a few examples of project type organization

 

3 What is project performance evaluation? Explain the various types of project performance evaluation techniques.

Define project performance evaluation Explain why project performance evaluation is tool is important List the types of project performance evaluation Briefly explain each technique

 

4 Discuss the major contents of the project’s final report

Explain the purpose of the project final report List suggested content of project final report Explain each content and what it should contain

 

5 Explain the various types of risk that can affect a business project.

Briefly discuss the various Macro and Micro risks by defining the risks and using suitable examples

 

6 What are the common features of project management software.

Briefly describe the common features Explain the use of the features

SEM 3 MBA ASSIGNMENTS

SESSION- SPRING 2014

 

 MB0050 RESEARCH METHODOLOGY

1. Briefly describe the different steps involved in a research process. Distinguish between descriptive and causal research studies.

Meaning of research

Steps

Differences

 

2. Distinguish between primary and secondary methods of data collection. Explain the Interview method of data collection

Differences

Explanation of Interview method of data collection

 

3 a. Discuss four types of measurement scales with examples.

b. Briefly explain the concepts of reliability, validity and sensitivity.

a. Meaning of Measurement scales and types of Measurement scales with examples

b. Explanation of the concepts of reliability, validity and sensitivity

 

4 a. Distinguish between:

i. Schedules and Questionnaires

ii. Open ended and closed ended questions

b. What are the different modes of administering a questionnaire? What are the conditions that merit the use of one over the other? Discuss by using suitable examples.

a. Differences

b. Modes of administering a questionnaire

 

5 a. What is the analysis of variance? What are the assumptions of the technique? Give a few examples where the techniques could be used.

b. The following data represents the number of units produced by four operators during three different shifts:

Shifts

Operator

 

A

B

C

D

I

10

8

12

13

II

10

12

14

15

III

12

10

11

14

 

Perform a two-way analysis of variance and interpret the result.

a. Meaning, Assumptions and examples

b. Formulas, Calculation, Solution and Interpretation to the problem

 

6 Explain the three basic principles of professional ethics that any research must follow.

How do you follow an ethical practice while collecting information from the respondents?

Basic principles of professional ethics

Ethical codes related to respondents

 

MB0051-Legal Aspects of Business

 

1 What are the rights of a surety?

Rights against creditors

Rights against Principal Debtor

Right against Co-Sureties

 

2 Explain duties of a Bailor and a Bailee.

Duties of Bailor

Duties of Bailee

 

3 “Power of Attorney is considered as an important concept in Business Law”. Explain 10

Meaning

Types

Registration

 

4 “The Banking Regulation Act, 1949, provides various methods of regulation of the banking business”. Describe the key areas of regulation.

Methods of regulation

 

5 Explain the nature and scope of complaints under the Consumer Protection Act?

Persons competent to make complaints

Place of complaint

Procedure for filing a complaint

Admission of complaint

Power of the District Forum

 

6 Explain the need and types of meetings.

Need for meeting

Statutory meetings

Annual General Meetings

Extraordinary meetings

Class meetings

 

 

SEM 3 BANKING

 

MA0036 FINANCIAL SYSTEM AND COMMERCIAL BANKING

 

1 The Federal Reserve is the central bank of the United States. Its unique structure includes a federal government agency, the Board of Governors, in Washington, D.C., and 12 regional Reserve Banks. Compare and contrast the organizational structure and the functions of the Reserve Bank of India and the Federal Reserve of US.

Organisational Structure

Functions

 

2 Mention the features and types of financial instruments that are offered by ICICI bank.

Financial instruments

Features

 

3 Discuss the features of the latest monetary policy of RBI.

Explain the features of the latest monetary policy of RBI

 

4 Describe the internal and external machinery of handling customer complaints.

Explain the internal and external machinery of handling customer complaints.

 

5 Do you agree that succession planning is an important parameter of corporate governance? If so, please analyse this argument with respect to Axis bank and ICICI bank.

Axis bank and

ICICI bank

 

6 Compare and contrast of any two Bank’s Basel –II disclosures (Tier-I capital, Tier-I ratio, Total capital, Capital Adequacy Ratio -CAR).

(Tier-I capital, Tier-I ratio, Total capital, Capital Adequacy Ratio -CAR) of two banks

 

MA0037 BANKING RELATED LAWS AND PRACTICES

 

1 Explain the provisions of Banking Regulation Act enabling RBI to control deposits, loans and advances and rate of interest in the banking companies.

Explain the provisions of Banking Regulation Act

 

2 Discuss whether banks are authorised to deal in foreign exchange can issue guarantee on behalf of person residing outside India for foreign direct investment transactions in India.

Explain Guarantee

Discuss rules regarding bank authorised to deal in foreign exchange can issue guarantee on behalf of person resident outside India for foreign direct investment transactions

 

3 Discuss the provisions of Banking Regulation Act.

Explain the provisions of Banking Regulation Act

 

4 Explain registration of securitisation company or reconstruction company. Explain enforcement of security.

Explain registration of securitisation company

Explain enforcement of security.

 

5 What do you mean by arbitration under Banking Ombudsman scheme? Explain the procedure for redressal of grievances under Banking Ombudsman scheme?

Explain arbitration

Explain the procedure for redressal of grievances

 

6 Is Securitisation Act applicable to Cooperative banks? If not, discuss the reasons.

Explain Securitisation Act

Explain the reasons whether the Securitisation Act applicable or not to Cooperative banks.

 

MA0038 / MA0045 BANKING OPERATIONS

 

1 Explain the process of intermediation in banks.

Explain the intermediation

 

2 Analyse the rate of interest paid on savings bank deposit and current account deposit of one public sector bank and one private sector bank. Discuss the factors that has an impact on pricing of deposit related services.

Analysis of interest rates

Factors

 

3 Discuss Asset Liability Management strategy and explain the ALM perspectives.

Asset Liability Management strategy

Explain the ALM perspectives

 

4 Analyse how factoring is different from forfaiting and bill discounting.

Explain Factoring

forfaiting and

bill discounting

 

5 Trace the history of RBS bank (merger story). Where is its head office located? List out the locations of RBS bank branches in India

History

Head office

Locations in India

 

6 Differentiate between NEFT and RTGS as well as SWIFT

Explain NEFT

RTGS and

SWIFT

 

MA0039 RETAIL BANKING

 

1 Log on to any commercial bank’s website and discuss the features of retail banking Asset products.

Features of retail banking asset products

 

2 Compare and contrast the debit and credit card and smart card .

Similarities

Differences

 

3 Interbank messaging network Swift has recruited a group of major banks to help develop its centralised KYC. Discuss whether implementing KYC is a challenge or an opportunity to banks?

Explain the benefits and costs associated with KYC

 

4 Discuss the material alterations in cheques.

Explain Material alterations in Cheques

 

5 Discuss whether a cheque can be considered as a bill of exchange?

Features that are common to both bill of exchange and cheque

 

6 Discuss interbank transactions. Is IFSC code same as MICR code? Discuss

Explain interbank transactions

Differences between IFSC code and MICR code

 

SEM 3 FINANCE

 

MF0010 & SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT

 

1 Investment operation is one which upon through analysis promises safety of principal and an adequate return.

Explain the investment process and write down the common errors in investment management

Explanation of investment process

Common errors in investment management

 

2 Financial markets permit the businesses and governments to raise the funds needed by sale of securities. The economy requires a sound financial markets for its proper functioning.

Explain in detail on financial derivatives and the financial intermediaries.

Explanation on financial derivatives

Explanation of financial intermediaries

 

3 Risk is the likelihood that your investment will either earn money or lose money. There are some factors that affect the risk.

Explain the factors that affect the risk and solve the below given problem

Mr. A has purchased 100 shares of Rs.10 each of TVS Motors in 2005 at Rs.78 Per share. The company has declared a dividend @40% for the year 2006-07. The market price of a share as on 1-4-2006 was Rs.104 and on 31-3-2007 was Rs.128. Calculate the annual return on the investment for the year 2006-07.

Explanation of factors affecting the risk

Calculation of annual return on investment

Conclusion and interpretation

 

4 Elaborate on Intrinsic value of securities and issues with fundamental analysis.

Explain on company analysis and its areas of focus.

Explanation on intrinsic value of securities Issues with fundamental analysis

Explanation on company analysis and its areas of focus

 

5 Technical analysis is a method used to evaluate the worth of a security by analyzing statistics pertaining to its market activity.

Explain on Dow theory and its assumptions.

Write complete information on Technical indicators.

Explanation of Dow Theory and its assumptions

Explanation of technical indicators

 

6 Modern portfolio theory helps an investor to identify his optimal portfolio from umpteen number of security portfolios that can be constructed.

Elaborate on Arbitrage Pricing Theory and principle of Arbitrage theory.

Explanation of Arbitrage pricing theory

Principle of Arbitrage theory

 

MF0011 & MERGERS AND ACQUISITIONS

 

1 Elaborate on the basic steps in organizing a merger and explain on the five stage model of mergers and acquisitions.

Explanation of basic steps in organizing a merger

Explanation of five stage model of mergers and acquisitions.

 

2 Synergy is the additional value that is generated by the combination of two or more than two firms creating opportunities.

Explain the role of industry life cycle and pre requisites for creation of synergy.

Explanation of the role of industry life cycle

Explanation of prerequisites for creation of synergy

 

3 Corporate restructuring is a broad based business initiative that results in major change of size, ownership, control and/or management.

Write down the characteristics of corporate restructuring and explain the types of corporate restructuring.

Explanation of characteristics of corporate restructuring

Explanation of types of corporate restructuring

 

4 Leveraged Buyouts (LBO) is a financing technique of purchasing a private company with the help of borrowed or debt capital.

Explain the modes of LBO financing and governance aspects of LBOs.

Explanation of modes of LBOs

Governance aspects of LBOs

 

5 Joint Ventures (JV) have become an important strategic option for many businesses. Give the meaning of JV with example. Explain the characteristics of Joint Ventures. Also explain the Rationale for Joint Ventures and alternatives to JV’s as expansion strategy options with example.

Meaning of JV with example

Characteristics of JV

Explanation of rationale for JVs

Explanation of alternatives to JVs as expansion strategy options with example

 

6 Amalgamation is the nature of merger is an amalgamation/consolidation which satisfies/ meets the following conditions. Explain the two methods of amalgamation.

Explain the treatment of Goodwill arising on Amalgamation and treatment of reserves of amalgamation.

Explanation of two methods of amalgamation

Explanation of treatment of goodwill arising in amalgamation

Explanation of treatment of reserves of amalgamation

 

MF0012 & TAXATION MANAGEMENT

 

1 The provisions in Chapter VIA are in the form of deductions (80C to 80U) from the total income. Explain the general rules for claiming deductions and after this explain each major spheres deductions under sections (80C to 80U)

A Explanation of general rules for claiming Deductions under section 80C to 80U

Explanation of each spheres of deductions under sections (80C to 80U)

 

2 Write short notes on:

a) Profit in Lieu of salary-Sec 17(3)

b) Tax planning avenues for salary income

A Explanation of Profit in lieu of salary

Explanation of Tax planning avenues for salary income

 

3 There certain important things to know under Section 54ED. Explain all the important conditions in Section 54ED in Capital Gain.

Mr. A acquired a plot of land on 15th June,1993 for Rs. 10,00,000 and sold it on 5th Jan,2010 for Rs.41,00,000. The expenses of transfer were Rs.1,00,000.

Mr.A made the following investments on 4th Feb,2010 from the proceeds of the plot.

a) Bonds of Rural Electrification Corporation redeemable after a period of three years Rs. 12,00,000.

b) Deposits under Capital Gain Scheme for purchase of a residence house Rs.8,00,000 (he does not won any house).

Compute the capital gain chargeable to tax for the AY 2010-11

A Explanation of Section 54ED

Computation of Capital Gain chargeable

 

4 Elaborate and write on the administrative mechanism envisaged in the DTC in Tax Management and also write on the assessment procedure.

A Explanation of Tax administration

Explanation of Appeals and revision

Explanation of assessment procedure

 

5 Service tax is a tax levied on services. List down the registration under service tax rules. Write down the procedure for registration and payment of service tax.

Compute the taxable turnover and service tax liability for the year 2 of a new company in each of the following situations:

Particulars

Situation 1

Situation 2

Situation 3

Year 1

800000

800000

1100000

Year 2

800000

1100000

800000

 

A List of registration under service tax rules

Explanation on procedure for registration

Explanation on payment of service tax

Service tax computation

 

6 Capital structure is said to be optimum when the firm has selected a combination of equity and debt that minimizes the cost of capital.

What are the major considerations in capital structure planning? Write about the dividend policy and factors affecting dividend decisions.

A Explanation of major considerations in capital structure planning

Explanation on dividend policy

Explanation on factors affecting dividend decisions

 

MF0013 & INTERNAL AUDIT AND CONTROL

 

1 General audits are classified into independent audit, internal audit and government audit. Give a brief introduction of general audit. Explain all the three types of audit covering all the important things under each audit.

Introduction of General audit

Explanation of independent audit

Explanation of internal audit

Explanation of Government audit

 

2 Internal Audit and External Audit – There are similarities and dissimilarities between internal and external audit.

Explain the points that come under similarity

Explain the points that come under dissimilarity

A Explanation of similarity

Explanation of dissimilarity

 

3 Explain the qualities of an internal audit personnel.

A Explanation of qualities of an internal audit personnel

 

4 Planning is the key to an effective and efficient audit.

Explain the importance of Internal Audit Planning and factors to be considered in Internal Audit Planning.

A Explanation of importance of internal audit planning

Explanation on factors to be considered in internal audit planning

 

5 Internal check is an arrangement of staff duties whereby no one person is allowed to carry through and record every aspects of a transaction. Write down the objectives of internal check with an example. Explain the advantages of internal check.

A Objectives of internal check with example

Advantages of internal check

 

6 Write short notes on :

a) Accounting system and internal control

b) Review and preliminary evaluation of internal control

c) Compliance procedures of internal control

A Explanation of accounting system and internal control

Explanation of review and preliminary evaluation

Explanation of procedures of internal control

 

 

SEM 3 HUMAN RESOURCES (HR)

 

MU0010 – MANPOWER PLANNING & RESOURCING

 

1 What do you mean by forecasting? Describe the various types of forecasts

Explain the meaning of forecasting

Explaining the types of forecasts

 

 

2 What do you mean by Human Resource Accounting (HRA)? Discuss the objectives and advantages of HRA.

Definition of Human Resource Accounting

Describing the objectives of HRA

Describing the major benefits of HRA

 

3 Define Talent Engagement. Discuss the importance and levels of Talent Engagement

Definition of Talent Engagement

Describing the importance of Talent Engagement

Explaining the levels of Talent Engagement

 

4 Discuss in details the Employee Exit Process

Explaining the Employee Exit process in detail

 

5 As an HR, you are asked to focus on the Talent Development Process in your organization .How would you define Talent Development? Explain the necessity of Talent Development from an HR perspective. Explain the model for achieving excellence in Talent Development

Definition of Talent Development

Explain the necessity of Talent Development

Factors responsible for achieving Talent Development

 

6 Write short notes on the following:

a)Recruitment

b)Succession Planning

a) Meaning and objectives of Recruitment

b) Concept of Succession Planning

 

MU0011 – Management and Organizational Development

 

1 Define Organizational Development (OD).Elaborate the history of OD. Explain the importance of OD from a manager’s perspective

Definition of OD

History of OD in brief

Importance of OD to managers

 

2 As an HR, you find that the OD professional in your organization is not competent enough. What are the competencies you will consider in a good OD professional?

Explain any ten competencies required for OD professional

 

3 Discuss the Ethical Dilemmas in practicing OD

Explain the ethical dilemmas in practicing OD

 

4 What is a Learning Organization? Discuss the attributes of a learning organization. Explain the various learning disciplines in learning organization

Definition of a Learning organization

Describing the attributes

Explaining the five basic learning disciplines

 

5 Describe the various tools used in OD intervention

Explaining the various tools used in OD intervention

 

6 Write short notes :

a) Role Analysis Technique(RAT)

b) Reward Systems

Meaning and steps in RAT

Meaning, objectives and types of rewards

 

MU0012 – Employee Relations Management

                            

1 Define Strategy. Describe the different strategy levels in an organization

Definition of Strategy

Explain the different strategy levels in an organization

 

2 Define Organizational Culture. Discuss the dimensions of organizational culture. Explain Charles Handy’s classification of organizational culture

Definition of organizational culture

Explain the dimensions of organizational culture

Explain Charles Handy’s classification

 

3 Define Disciplinary procedure. Explain the various factors to be considered while analyzing a disciplinary problem

Definition of Disciplinary procedure

Explaining the factors in analyzing a disciplinary problem

 

4 What do you mean by Human Resource Information System (HRIS)? Describe the various modules of HRIS. Discuss some of the HRIS software.

Definition of HRIS

Explain any five modules of HRIS

Describe any three examples of HRIS software

 

5 As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance handling procedure. What according to you are the reasons of Grievance? Explain the pre-requisites you will consider while addressing Grievance handling procedure

Explain the causes of Grievance

Explain the essential pre-requisites of a Grievance Handling procedure

 

6 Write a brief note on the following:

a) Trait theory

b)ERG theory

Meaning and concept of Trait theory

Meaning and concept of ERG theory

 

MU0013 –HR Audit

 

1 Define Human Resource Planning (HRP).Discuss the objectives of Human Resource Planning.

Meaning of Human Resource Planning.

Explain the four main objectives of Human Resource Planning

 

2 What do you mean by Human Resource Audit? Discuss the purpose of HR Audit. Explain the common approaches to HR Audit.

Definition of HR Audit

Describe the purpose of HR Audit

Explain the common approaches to HR Audit

 

3 Suppose you have joined as an HR and you are asked to carry out the HR Audit process in your organization. What are the methods you will consider while implementing the HR Audit process?

Explain the methods involved in the HR Audit process

 

4 Discuss the relationship between Human Resource Practices and Performance of business

Explain the relationship between Human Resource Practices and Performance of Business

 

5 What are the benefits that the employer derives from Employee Referral Programmes? Explain the different types of Interview.

Explain the benefits of Employee Referral Programmes.

Explain any six types of Interview

 

6 Write a short note on the following:

a)Flanholtz model(Rewards evaluation model)

b) Pekin Ogan model

Concept and steps involved in Flanholtz model

Concept and steps involved in Pekin Ogan model

 

 

SEM 3 INTERNATIONAL BUSINESS (IB)

 

IB0010 & INTERNATIONAL FINANCIAL MANAGEMENT

 

1 Write short notes on:

a) Measuring exchange rate movements

b) Factors that influence exchange rates

A a) Explanation of Measuring exchange rate movements

b) Explanation of factors that influence exchange rates

 

2 The key component of the financial system is the money market that acts as a fulcrum of monetary operations.

Write down the important points under each category mentioned below.

a) Functions performed by money market

b) International interest rates

c) Standardized Global Market regulations.

A Explanation of important points of functions performed by money market

Explanation of international interest rates

Explanation of standardized global market regulations

 

3 Thousands of years back the concept of bartering between parties was prevalent, when the concept of money had not evolved.

Explain on counter trade with examples

A Introduction of counter trade

Explanation of Different forms of counter trade

Examples

 

4 There are different techniques of exposure management. One is the Managing Transaction Exposure and the other one is the managing operating exposure

So you have to explain on both Managing Transaction Exposure and Managing Operating Exposure.

A Explanation of Managing transaction exposure

Explanation of Managing operating exposure

 

5 Every firm is going on concern, whether domestic or MNC.

Explain the techniques of capital budgeting and the steps to determine cash flows.

A Explanation of techniques of capital budgeting-NPV, IRR , PI , Payback period

Determination of cash flow

 

6 Write short note on:

American Depository Receipts(ADR)

Global Depository Receipts(GDR)

A Explanation of ADR

Explanation of GDR

 

IB0011– International Marketing

 

1 Discuss the different management orientations of a company. How does it affect international marketing?

Management orientations

Effect on international marketing

 

2 Discuss how culture plays an important role in international marketing. Give some examples of advertisements which failed due to lack of cultural understanding.

Importance of culture in international marketing

Examples

 

3 What do you mean by international marketing research? Why do marketers go for such research?

Meaning

Importance

 

4 Nestle is marketing bottled water to Pakistan. Which segmentation it adopts there and what are the other international market segmentations?

Nestle’s segmentation

Bases of segmentation

 

5 Write short notes on:

a) e Marketing

b) Spot and forward rates

a) meaning and benefits of e Marketing

b) meaning and role of spot and forward rates

 

6 Select a product of your choice for export and explain how you will do the pricing and costing of that product.

Choosing the product

Export pricing and costing

 

IB0012 – Management of Multinational Corporations

 

1 Discuss the relationship between international business and international organizations. What could be the objectives of going international?

Relationship

objectives

 

2 Discuss the following theories of international trade:

a) Comparative cost advantage theory

b) Porter’s theory

a) Comparative cost advantage theory

b) Porter’s theory

 

3 Many countries are apprehensive about permitting MNCs operations. What are the possible reasons for this?

Case against MNCs

 

4 Compare the management styles in USA and Japan.

Management styles in USA

Management styles in Japan

 

5 Explain the scope of comparative management.

Comparative management’s scope

 

6 Write short notes on:

a) Ethical issues in international management

b) Social responsibility

a) meaning and role of Ethical issues in international management

b) meaning and role of Social responsibility

 

IB0013 –Export Import management

 

1 Describe in brief the export packaging and packing. Explain with examples the purpose of marking.

Packing and packaging

Marking with examples

 

2 What are the various modes of payment by the importer? Discuss.

Modes of payment

 

3 List the Principal and auxiliary export documents. Explain any two auxiliary export documents.

Listing

Explaining 2 documents

 

4 Discuss the objectives and components of Electronic data interchange.

Objectives

components

 

5 Explain the risks covered and not covered under credit risk insurance.

Risks covered

Risks not covered

 

6 Write short notes on:

a) Pre shipment finance

b) Post shipment finance

a) Role and benefits of Pre shipment finance b) Role and benefits of Pre shipment finance

 

SEM 3 MARKETING

 

MK0010- Sales, Distribution and Supply Chain Management

 

1 When one member of distribution channel tries to maximize its profits at the expense of rest of the members, it will create conflicts, resulting in the decline of profits. To avoid these conflicts, now retail firms have started forming vertical

Marketing systems (VMS). Explain the three types of VMS through which goods and services are usually distributed to customers.

Definition of VMS

Three types of VMS

 

2 Define Aggregate Planning and its strategies to meet demand and supply.

Definition of Aggregate planning.

Strategies used in Aggregate planning

(Chase, Level & Mixed)

 

3 An organization needs to be extremely cautious in making investments in various types of inventories. The extent of control required to be maintained on all items is not the same. Explain some important tools of Inventory management like ABC analysis, Just-In-Time & Economic order quantity model.

Definition of Inventory and Inventory Management

ABC analysis, Just-In-Time &Economic Order Quantity Model

 

4 Explain the SCOR model with a diagrammatic representation.

SCOR model

Focusing Aspects with diagram

 

5 Explain the challenges faced by International Sales Manager.

Listing of challenges faced by International manager

 

6 Describe the supply chain Benchmarking Procedure.

Definition of Benchmarking.

Procedure for supply chain benchmarking

 

MK0011- Consumer Behaviour

 

1 The ability to develop successful new products is critical to a company’s sales, future growth and long-term survival. Customers evaluate all new products based on their perceptions. Discuss the five categories of adopters classified by time of adoption.

Five categories of adopters

 

2 Discuss the three component model of attitudes. What is the relevance of this model to advertising objectives?

Three component model of attitudes

Relevance of this model to advertising objectives

 

3 One of the most critical decisions about creative strategy in advertising involves the choice of an appropriate appeal. Some ads are designed with the intent of appealing to the rational, logical aspect of the consumer’s decision making process. Discuss the advertising appeals which are classified as rational & logical appeals.

Classification of advertising appeals

 

4 Describe the levels of consumer decision making while buying.

Levels of consumer decision making

 

5 A product or service that a person might buy to satisfy some needs often comes at the expense of depriving another need as the person may be short on resources. These compromises are described as motivational conflict. Explain the principal form of motivational conflict with examples.

Explanation about motivation and motivational conflict

Forms of motivational conflict with examples

 

6 Write a short notes on the following:

A. Involvement and types of consumer behaviour

B. Dimensions of Involvement.

A. Involvement and types of consumer behaviour

B. Dimensions of Involvement.

 

MK0012- Retail Marketing

 

1 Discuss the Retail pricing strategies.

Explanation about pricing in retail

Retail Pricing Strategies

 

2 Explain the factors affecting retail store locations Decisions.

Definition of retailing

Explanation about the factors affecting retail store location decision

 

3 Explain the Retail Merchandising Management (RMM) in brief.

Definition of Retail Merchandising

Steps involved in RMM

 

4 Define e-tailing. Explain the future of electronic retailing.

Definition of e-tailing

Future of e-tailing

 

5 Price is a highly sensitive and visible part of retail marketing mix. Retailer’s overall profitability depends on Pricing. It plays an important role in strategic decision making process. Explain various pricing strategies are adapted by the retailer according to the situation.

Explanation of pricing in Retail

Retail Pricing strategies

 

6 Describe any three Rural retail strategies in brief.

Definition of Rural retail

Any three Rural retail strategies

 

MK0013- MARKETING RESEARCH

 

1 Explain the various types of Consumer and Business to Business (B2B) market research.

Types of Consumer market research

Types of Business-Business market research

 

2 Measurement can be defined as assigning symbols or numbers to characteristics of objects. Scaling may be considered an extension of measurement. It helps an investigator to quantify the variables and assigning ranks to the items or subjects selected. Discuss the four primary scales of Measurement.

Definition of Primary scales of Measurement

Explanation of Four scales of measurement

 

3 Explain the process of sampling and classification of non-probability sampling techniques.

Definition of sampling

Process of Sampling techniques

Classification of Non-Probability sampling techniques

 

4 In today’s business scenario, the major aim of managers is to understand the stimuli or attitude which results in a specific set of reactions and they are responsible to measure and interpret before it occurs. Attitude measurement scales help managers in understanding consumer’s attitudes, beliefs, preferences etc. These scaling techniques are of two types: one is comparative scaling and another one is non-comparative scaling. Discuss the types of non-comparative scaling which is used widely in commercial marketing research studies with suitable examples .

Explanation of Non-comparative scaling

Types of non-comparative scaling

 

5 A survey or Research is a term which means analyzing the latest trends and collecting the related facts and figures for a particular research. Online marketing research is used by the companies to evaluate their sales performance. Discuss the types of Online marketing research.

Definition of Online Marketing research

Types of Online marketing research

 

6 Write a short notes on:

A. Various types of Research(any five)

B. Characteristics of Research

A. Various types of Research(any five)

B. Characteristics of Research

 

 

SEM 3 OPERATIONS MANAGEMENT (OM)

 

OM 0010 - OPERATIONS MANAGEMENT

 

1 What are the objectives of inventory management? Explain the types of inventory

A Explanation of objectives

Explanation of types of inventory

 

2 Explain the steps in engineering service process.

A Explanation of steps in engineering service process

 

3 Explain the various types of demand.

A Explanation of various types of demand

 

4 Define operations strategy . What are the factors influencing operations strategy? explain the types of operations strategy.

A Definition of operations strategy

Description of factors influencing operations strategy

Explanation of the types of operations strategy

 

5 What is Markov analysis? Give some important applications of Markov analysis.

A Explanation of Markov analysis

Assumptions of Markov analysis

Characteristics of Markov analysis

Important applications of Markov analysis.

 

6 State the factors influencing decision making.

A Description of various factors influencing decision making(including clarification how each factor influences decision making)

 

OM0011/MI0038 ENTERPRISE RESOURCE PLANNING

 

1 Write short notes on: Integrated data model Latest trends in ERP Order management sub module of sales and distribution module of ERP system Organisational management sub module of Human resource module of ERP system

A Integrated data model Latest trends in ERP Order management sub module of sales and distribution module of ERP system Organisational management sub module of Human resource module of ERP system

 

2 Write short notes on : Kanban ERP vendors Data Mining Collaborative CRM

A Kanban ERP vendors Data Mining Collaborative CRM

 

3 What are the benefits and features of ERP purchase module.

A Listing of benefits of purchase module

Description of features of purchase module mark each)

 

4 What are the benefits and features of ERP financial module?

A Listing of benefits of financial module

Description of features of financial module

 

5 What are the important functions of the ERP inventory management module? List any FIVE main reasons for the failure of ERP implementation.

A Description of the functions of the ERP inventory management module

Listing of five main reasons for the failure of ERP implementation

 

6 What are the different phases of ERP implementation life cycle?

A Explanation of the different phases of ERP implementation life cycle

 

OM0012 SUPPLY CHAIN MANAGEMENT

 

1 Write short notes on: Intermodal transportation Capacitated plant location model Bulk shipments Purchasing strategies

A Intermodal transportation Capacitated plant location model Bulk shipments Purchasing strategies

 

2 Discuss the steps involved in the measurement of supplier performance.

A Listing of the steps involved in the measurement of supplier performance

Explanation of the steps involved in the measurement of supplier performance

 

3 Write short notes on:

Lead time reduction

Cross docking

Distributor integration

e-sourcing

A Lead time reduction Cross docking Distributor integration e-sourcing

 

4 What are the issues faced in global supply chain?

A Explanation of the issues faced in global supply chain

 

5 What is standardisation? Explain the four approaches to standardisation?

A Explanation of standardization

Description of the approaches to standardization

 

6 Discuss the impacts of e-commerce on SCM.

A Listing of the impacts of e-commerce on SCM

Explanation of impacts of e-commerce on SCM

 

OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

 

1 List and explain the various phases of production planning and control.

A Listing of phases

Explanation of phases

 

2 Explain the various types of layout

A Explanation of types of layout

 

3 Describe the different strategies of aggregate planning

A Description of strategies

 

4 Explain the commonly used techniques for work measurement.

A Explanation of different techniques

 

5 Discuss the eight dimensions of quality.

A Discussion on eight dimensions of quality

 

6 What are the steps involved in the purchasing cycle?

A Description of the steps involved in the purchasing cycle

 

 

SEM 3 PROJECT MANAGEMENT (PM)

 

PM 0010 – INTRODUCTION TO PROJECT MANAGEMENT

 

1 Write short notes on: Project constraints Project testing phase of project management life cycle Project resources Qualitative approach to demand forecasting

A Project constraints Project testing phase of project management life cycle Project resources Qualitative approach to demand forecasting

 

2 Describe the various project planning tools.

A Meaning and listing of project planning tools

Explanation of project planning tools

 

3 Write short notes on: Earned value analysis Pay Back Period method (PBP) of evaluating investment in project Project dependence constraint in multiple project management Applications of Social Cost Benefit Analysis (SCBA)

A Earned value analysis Pay Back Period method (PBP) of evaluating investment in project Project dependence constraint in multiple project management Applications of Social Cost Benefit Analysis (SCBA)

 

4 Discuss the phases of project audit life cycle.

A Listing of the phases of project audit life cycle

Explanation /discussion on the phases of project audit life cycle

 

5 What are the various steps involved in the project configuration process?

A Explain the meaning of project configuration process

Explain the various steps of project configuration process

 

6 What are the main objectives of preparing a project report? Explain the essential elements of a project final report.

A Listing of the main objectives of preparing a project report.

Explanation of the essential elements of the project report

 

PM0011 – PROJECT PLANNING AND SCHEDULING

 

1 Write short note on: Pure project management organization Bottom-up approach for estimating project planning Project delays Partnering

A Pure project management organization Bottom-up approach for estimating project planning Project delays Partnering

 

2 Explain the analysis and evaluation phase of the project management lifecycle.

A Describe the analysis and evaluation phase of the project management lifecycle

Explain the activities that are performed in analysis phase

Mention the factors to be considered by the project manager for evaluating a project

 

3 Write short notes on :

Project Rating Index (PRI) Work Breakdown Structure (WBS) Crashing Environmental feasibility of a project

A Project Rating Index (PRI) Work Breakdown Structure (WBS) Crashing Environmental feasibility of a project

 

4 What is Goldratt’s CCPM? Explain the steps involved in Goldratt’s CCPM model.

A Meaning of Goldratt’s CCPM

Explanation of the steps in Goldratt’s CCPM model

 

5 What is Quality management? explain the major processes of quality management.

A Meaning of quality management

Listing of various activities in quality management

Explanation of major processes of quality management

 

6 What is the importance of human resource in a project? What are the challenges that a project manager may face while managing human resources?

A Explanation of importance of human resource in a project

Explanation of challenges that a project manager may face while managing human resources

 

PM 0012 – PROJECT FINANCE AND BUDGETING

 

1 Write short notes on: Role of project sponsors Importance of project budget Debt financing Financial feasibility of a project

A Role of project sponsors Importance of project budget Debt financing Financial feasibility of a project

 

2 Describe the Engineering , Procurement Construction (EPC) contract.

A Explanation of EPC contracts

Features of EPC contracts

Advantages of EPC contract

Disadvantages of EPC contract

 

3 Explain the different risk assessment techniques in detail.

A Explanation of the different risk assessment techniques

 

4 Write short notes on: Risk audit Types of working capital Types of BOOT projects Major issues in project insurance

A Risk audit Types of working capital Types of BOOT projects Major issues in project insurance

 

5 Explain the role played by engineering advisors in project finance.

A Explanation of the nature of the role played by engineering advisors in project finance

Summarization of the role played by engineering advisors according four phases of activities

 

6 Explain the different types of management contracts.

A Listing of the types of management contracts

Explanation of different types of management contracts

 

PM 0013 – MANAGING HUMAN RESOURCES IN PROJECTS

 

1 Write short notes on: Halo effect Importance of leadership in project management Goal setting theory Work-life balance of project team members

A Halo effect Importance of leadership in project management Goal setting theory Work-life balance of project team members

 

2 Discuss the stages and challenges involved in developing a project team.

A Discussion on stages involved in developing a project team

Discussion on challenges involved in developing a project team

 

3 Write short notes on 5-P model of SHRM Barriers to effective communication Financial resources for project Project team members

A 5-P model of SHRM Barriers to effective communication

Financial resources for project Project team members

 

4. Explain the process a project manager must follow when estimating manpower requirements.

A Listing the steps of the process that the project manager must follow

Explanation of each one of these steps

 

5 Explain various types of collective bargaining.

A Explanation of four types of collective bargaining

 

6 What are the key roles played by a project manager? Explain the functional areas of a project

manager.

A Explanation of key roles played by a project manager

Explanation of functional areas of a project manager

SEM 3 TQM

 

QM0010 FOUNDATIONS OF QUALITY MANAGEMENT

1 a. Describe the main features of Companywide approach on Quality.

b. Write a note on Berry’s dimensions of service quality.

a. Meaning of Quality and Companywide quality approach

b. Berry’s 10 Dimensions of service quality

2 Explain the Quality Function Deployment (QFD) process and describe why it is also called “House of Quality”.

Meaning of Quality Function Deployment (QFD)

QFD Process

Construction of QFD (House of Quality)

3 Discuss the major Barriers/Obstacles to Quality. Describe how to overcome these barriers.

Barriers/ Obstacles to Quality

Overcoming Barriers

4 a. How is the Human Relations Theory different from the Classical Theory?

b. Briefly explain the following:

i. Quality Inspection

ii. Quality Control

iii. Quality Assurance

a. Differences between Human Relations Theory and Classical theory

b. Explanation of Quality Inspection, Quality Control and Quality Assurance

5 What is service quality? What are the internal and external measures of service quality?

Briefly explain the Gap Model of Service Quality Measurement.

Meaning of service quality

Internal measures of service quality

External measures of service quality

Gap model of service quality

6 “Quality is the new buzzword and is dominating business processes and services like never before”, Justify.

Explanation

 

QM0011 PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT

1 Discuss the dimensions of Quality. What are the contributions of Kaoru Ishikawa and Edwards Deming to Quality Management?

Dimensions of Quality

Contributions of Kaoru Ishikawa to Quality Management

Contributions of Edwards Deming to Quality Management

2 a. Briefly explain the concept of Just in Time.

b. What are the seven wastes identified by Shingo in manufacturing processes? How these wastes could be eliminated?

a. Concept of Just in Time

b. Seven wastes in production and elimination of these wastes

3 What is Total Productive Maintenance (TPM)? Enumerate the benefits of TPM. Briefly explain the eight pillars of TPM.

Meaning Total Productive Maintenance

Benefits of TPM

Eight pillars of TPM

4 Explain the Baldrige model of business excellence. What are the steps involved in achieving organisational excellence?

Concept of Business excellence

Baldrige Model of Business excellence

Steps involved in achieving organizational excellence

5 Discuss the meaning and benefits of Six Sigma. What are the Steps involved in Implementing Six Sigma.

Meaning of Six Sigma

Benefits of Six Sigma

Steps in Implementing Six Sigma

6 “Business process reengineering is one approach for redesigning the way work is done to better support the organization's mission and reduce costs.” Justify.

Meaning of Business process reengineering

Explanation

 

QM0012 STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY

1 a. Explain the concept of Statistical Process Control.

b. Describe the procedure to construct Fish bone diagram with an example.

Explanation of SPC

Procedure to construct Fish bone diagram

Example

2 Describe Deming’s Funnel experiment and Deming’s Red Bead experiment.

Deming’s Funnel experiment

Deming’s Red Bead experiment

3 Differentiate between variable control charts and attribute control charts. Explain with an example how to calculate p Chart and np Chart.

Differences

Calculation of p chart and np chart with an example

4 Explain Multivariate Control Charts and multivariate normal distribution.

Explanation of Multivariate Quality Control Charts

Explanation of Multivariate normal distribution

5 a. Explain the concept of Process Capability. Give the Significance of Process Capability. Mention the major uses of Process capability

b. Explain the guidelines for using Acceptance Sampling.

Concept of Process Capability

Significance of Process Capability.

Uses of process capability

Guidelines for using Acceptance Sampling

6 Explain the methodology for Statistical Process Control (SPC) implementation. What are the benefits derived from SPC implementation?

Methodology for SPC implementation

Benefits derived from SPC implementation

 

QM0013 QUALITY MANAGEMENT TOOLS

1 An organization can have various benefits from having an efficient Quality Management System. Explain the need of Quality Management Systems in an organization. List the advantages of Quality Management Systems.

Need of Quality Management Systems in an organization

Advantages of Quality Management Systems

2 QFD is a customer driven planning process which guides through the design, manufacture and marketing of a product or service. Explain the Approaches and Phases of Quality Function Deployment (QFD).

Meaning of QFD

Approaches of QFD

Phases of QFD

3 a) Reliability engineering is concerned with four key elements. Discuss.

b) Explain software reliability.

Meaning of Reliability

Key elements of Reliability

Explanation of Software reliability

4 Describe Robust Design Optimisation Strategy. Explain the steps followed in Robust Parameter Design.

Explanation of Robust Design Optimization Strategy

Steps followed in Robust Parameter Design.

5 Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Explain the basic components of quality control charts. Describe the benefits and drawbacks of quality control charts.

Components of quality control charts

Benefits of control charts

Drawbacks of control charts

6 What is business excellence? What are the steps involved in achieving organisational excellence?

Meaning of Business Excellence

Steps involved in achieving organizational excellence

  

SEM 4 MBA ASSIGNMENTS

SESSION- SPRING 2014

 

MB0052 – Strategic Management and Business Policy

1 Define the term ‘strategy’. Explain the concept of ‘strategic window’.

Definition of strategy

Explanation of the concept of strategic window

 

2 The essence of business continuity is that businesses need to be planned not only for today, but also for tomorrow, that is, for the future.

Write the meaning and importance of business continuity planning. Explain any two strategies for business continuity planning.

Meaning of business continuity planning

Importance of business continuity planning.

Explanation of any 2 business continuity planning strategies

 

3 Write a brief note on ‘Strategic Audit’.

Meaning of strategic audit

Explanation of strategic audit

 

4 Price or market competitiveness of a product or business depends on its cost competitiveness. Cost competitiveness implies two things: cost efficiency and cost effectiveness. Explain the concept of cost efficiency of an organization. Analyze the major factors of cost efficiency.

Introduction of cost efficiency

Explanation of four major factors of cost efficiency

 

5 Write short notes on the following:

(a) Divestment strategy

(b) Liquidation strategy

Explanation of Divestment strategy

Explanation of Liquidation strategy

 

6 Describe the different approaches to business ethics.

List the four different approaches to business ethics

Description of these four approaches to business ethics

 

MB0053 –International Business Management

 

1 “Environment scanning is an important part of international business.” Explain your views on this statement and discuss what factors need to be scanned.

Discuss the statement

factors

 

2 What is green field investment? Why is it considered as the best option for a developing country like India?

Green field investment

benefits

 

3 Regional integration is helping the countries in growing their trade. Discuss this statement. Describe in brief the various types of regional integrations.

Regional integration

types

 

4 Write short note on:

a) Foreign subsidiary structure

b) international matrix structure

a) meaning of Foreign subsidiary structure

b) meaning of international matrix structure

 

5 Explain the Top-down and Bottom-up approach of planning.

Top- down

Bottom-up

 

6 Discuss the importance of ethics in international business.

Importance of ethics

 

SEM 4 BANKING

 

MA0041 MERCHANT BANKING AND FINANCIAL SERVICES

 

1 Assume you are the investor of Just Dial Limited. Directors presented 19th Annual Report along with the audited accounts of the Company for the year ended March 31, 2013 and has not declared dividend. Analyse the IPO issue of Just Dial ltd.

Explain IPO issue of Just Dial ltd

 

2 Assume you are a finance manager of Reliance Industries pvt ltd. How do you raise foreign capital from international market?

Explain ADRs and

GDRs

 

3 In India, the bank finance dominates the leasing sector. Do you agree with this statement? Substantiate your reasons.

Explain Leasing

Explain how leasing differs from bank financing

Growth and significance

Challenges

Opportunities

 

4 Global Finance magazine has named the “ SBI as the Best Trade Finance Bank-2013. SBI has a caption of “Expertise delivered around the Globe! " Do you agree with this statement?

Substantiate your reasons.

Explain Trade finance

SBI position in Trade Finance

 

5 Global regulatory body IOSCO has prepared the Credit Rating Agencies (CRA) Code for credit rating agencies. How do you think it will help the credit rating agencies in the Indian economy.

Names of credit rating agencies operating in India

And their Functions

 

6 Assume you are an jewel exporter in India. Discuss the various instruments that are available to draw money in the Indian money market.

Explain Instruments in money market that are available to Jewel exporters

 

MA0042/MA0047 TREASURY MANAGEMENT

 

1 Cash management forms part of the treasury’s core functions either in banks or in corporate institutions. Do you agree? Substantiate your arguments by differentiating bank treasury and corporate treasury.

Similarities

differences

2 Analyse how the repo reforms brought changes in the Indian bank’s treasury landscape.

Explain Indian Repo market reforms

 

3 Discuss the role of interbank Mobile Payment services (IMPS) in India.

Explain Interbank Mobile Payment services (IMPS) in India

 

4 Assume you are the treasurer of ABC bank. Discuss how bank should ensure liquidity measures and manage the liquidity.

Explain Liquidity management

 

5 An integrated treasury acts as a centre of arbitrage and hedging activity. Substantiate your reasons.

Explain integrated treasury

 

6 Discuss the role played by SAP – Treasury in treasury Management.

Role of SAP-Treasury

 

MA0043 CORPORATE BANKING

 

1 Write short notes on cash credit and corporate advisory services.

Explain cash credit and

corporate advisory services

 

2 List and explain the Project finance activities carried by ICICI bank.

explain the Project finance activities carried by ICICI bank

 

3 Analyse accounting and tax provisions in hire-purchase agreements.

Explain Accounting and

Tax provisions

 

4 Prepare a chart listing some of the important Indian banks that have introduced channel banking and Green Banking programs. Differentiate Green Channel Counters and normal single-window counters in banks.

channel banking and

Green Banking programs

Differences between Green Channel Counters and normal single-window counters in banks

 

5 Reliance industries want to raise capital by selling stocks, through the mechanism of book building, by offering Initial Public Offers (IPOs). Discuss the book building process.

Explain book building process.

Methods and guidelines

 

6 Discuss whether CRM is a challenge or a cost for banks in retaining the corporate banking customers.

Explain Challenges and costs of CRM

Issues in corporate banking

 

MA0044 INSTITUTIONAL BANKING

 

1 Explain the challenges of Institutional banking in India.

Explain the challenges of Institutional banking in India

 

2 Analyse the role of SIDBI in SME financing.

Explain SIDBI origin

objectives

functions

 

3 NABARD is promoting the setting up of agricultural export zones in various states with the help of local state government bodies. Discuss in detail the scheme of NABARD for agri-exports.

Explain NABARD’s scheme for agri-exports-supporting activities

Funds for projects

 

4 Discuss the major challenges faced by DFI in financing the housing sector in India.

Explain DFI –products for Housing sector

 

5 Analyse the role of IREDA’s in funding the solar projects in India.

Explain the role of IREDA’

 

6 Do you think that the conversion of ICICI and IDBI entities into a bank has changed the landscape of Institutional banking in India. Substantiate your arguments.

Explain the conversion of these banks and how they influenced the institutional banking landscape

 

SEM 4 FINANCE

 

MF0015 & INTERNATIONAL FINANCIAL MANAGEMENT

 

1 Write short notes on:

a) Measuring exchange rate movements

b) Factors that influence exchange rates

A a) Explanation of Measuring exchange rate movements

b) Explanation of factors that influence exchange rates

 

2 The key component of the financial system is the money market that acts as a fulcrum of monetary operations.

Write down the important points under each category mentioned below.

a) Functions performed by money market

b) International interest rates

c) Standardized Global Market regulations.

A Explanation of important points of functions performed by money market

Explanation of international interest rates

Explanation of standardized global market regulations

 

3 Thousands of years back the concept of bartering between parties was prevalent, when the concept of money had not evolved.

Explain on counter trade with examples

A Introduction of counter trade

Explanation of Different forms of counter trade

Examples

 

4 There are different techniques of exposure management. One is the Managing Transaction Exposure and the other one is the managing operating exposure

So you have to explain on both Managing Transaction Exposure and Managing Operating Exposure.

A Explanation of Managing transaction exposure

Explanation of Managing operating exposure

 

5 Every firm is going on concern, whether domestic or MNC.

Explain the techniques of capital budgeting and the steps to determine cash flows.

A Explanation of techniques of capital budgeting-NPV, IRR , PI , Payback period

Determination of cash flow

 

6 Write short note on:

American Depository Receipts(ADR)

Global Depository Receipts(GDR)

A Explanation of ADR

Explanation of GDR

 

MF0016 TREASURY MANAGEMENT

 

1 Consider you are the chief financial officer of a hospital. How would you oversee the company’s Treasury function?

Functions

 

2 The interest rate offered on Certificate of Deposits varies from bank to bank. Refer some of the public sector and private sector banks and analyse the factors affecting the interest rates.

Certificate of Deposits

Factors (3 banks)

 

3 Assume you are the Treasurer of a Company. How would you implement and maintain effective liquidity practices in your company?

Explain effective liquidity practices in your company

 

4 Analyse the techniques for measuring Interest Rate Risk. Explain the concept of asset-liability rate sensitivity and strategies for controlling Interest Rate Risk

Analyse the techniques for measuring Interest Rate Risk

Explain the concept of asset-liability rate sensitivity and strategies

 

5 Assume you are a treasurer of a company and you are faced with two situations.

Explain how would you solve these problems.

The cases could be a) large loan repayment coinciding with delay in receipt of a large trade receivable; b) and locking up customer advances in payment towards fixed assets.

Use of money market instruments

Interactions with the customers

 

6 Briefly explain at least three actions relating to treasury that have changed substantially with globalization. Visit a bank and analyse the various treasury products offered by the bank to its customers. Identify which of these are suitable for a large company with cash to invest, and why.

Latest developments in Treasury

Treasury products of two banks

 

MF0017 & MERCHANT BANKING AND FINANCIAL SERVICES

 

1 Explain the concept of book building and methods or guidelines of book building with 75 and 100 % of book building.

A Explanation of concept of book building

Methods and guidelines of book building

75% book building

100% book building

 

2 Issue management is one of the important functions of merchant bankers and lead bankers. Explain the two types of activities pre issue obligation and post issue obligation. Also write on the concept of Application Supported by Blocked Amount (ASBA)

A Explanation of pre issue obligation

Explanation of post issue obligation

Introduction of ASBA

 

3 Write short notes on:

a)Foreign Direct Investment (FDI) and its role

b) Foreign Currency Convertible Bonds(FCCB)

A Introduction of FDI and its role

Foreign Currency Convertible Bonds (FCCB)

 

4 Depository helps in the transfer of securities from one investor to another in an electronic form. Write the differences between Bank and Depository. Explain the functions performed by Depository.

A Differences between Bank Vs Depository

Explanation of functions performed by Depository

 

5 Every investor has his own risk perceptions and objectives of investment. Write about Mutual funds also write down about the benefits and disadvantages of Mutual funds which is very essential for all the investors to know.

A Introduction of mutual funds

Benefits of mutual funds

Disadvantages of mutual funds

 

6 Rating methodology is used by the major Indian credit rating agencies. Explain on the main factors that are analyzed in credit rating agencies and also on the limitations on the limitations of credit rating.

A Explanation on factors analyzed in credit rating agencies

Limitations of credit rating

 

MF0018 & INSURANCE AND RISK MANAGEMENT

 

1 Risk is used to describe any situation involving an uncertainty about the outcome. What is the meaning of risk management? Explain the Risk Management process and methods with a flow chart.

A Introduction of risk management

Explanation of risk management process

Explanation of risk management methods

Flow Chart

 

2 Insurance industry is highly regulated in all the countries.

Explain on solvency margin and methods of determining solvency margins. Write down the claim procedures in respect of a general insurance policy.

A Introduction of solvency margin

Methods of determining solvency margins

Explanation of claim procedures in respect of a general insurance policy

 

3 What do you understand by the concept of insurable interest? Write down about the essentials, creation and application of insurable interest.

How does a life insurance plan work and write about the two key elements.

Also write about riders.

A Explanation on concept of insurable interest

Essentials, creation and application of insurable interest

Explanation on life insurance plan with two elements

Explanation on riders

 

4 Liability insurance is classified into two categories. Explain on the types of liability policies and explain on aviation insurance with all the three section of the policy.

A Explanation on types of liability policies

Explanation on aviation insurance with three section of the policy

 

5 When a policy has been issued, the risk for the danger insured against gets covered.

Explain on the evidence and claim notice. Also write about the Extent of liability

A Explanation on the evidence and claim notice

Explanation on extent of liability

 

6 Insurance Ombudsman was created for quick disposal of the grievances of the insured customers. Write the complete information on Insurance Ombudsman.

A Explanation on Insurance Ombudsman

 

SEM 4 HCS

 

MH0056 – Public Relations & Marketing for Healthcare Organizations

 

1 Discuss the factors affecting healthcare marketing.

A Mentioning the factors

Explanation of all the factors

 

2 Explain market segmentation.

A Definition

Explanation of market segmentation

 

3 Describe the types of public relations research.

A Explanation of primary research

Explanation of secondary research

 

4 Discuss the current scenario of medical tourism in India.

A Explanation of medical tourism

Explanation of present situation of medical tourism

Advantages of medical tourism

 

5 Discuss the future of healthcare marketing.

A Brief outline of healthcare marketing

Explanation of future of healthcare marketing

 

6 Discuss the standard metrics to evaluate public relations in healthcare.

A Key factors of PR measurement and evaluation

Explanation of various PR evaluation components

 

MH0057 – Management of Healthcare Human Resources

 

1 Explain the factors that contributed to Human Resource Management’s strategic role in healthcare.

A Explaining the 10 factors that contributed to Human Resource Management’s strategic role in healthcare

 

2 Describe recruitment in healthcare services.

A Meaning and definition

Factors affecting recruitment process

Importance of recruitment

Sources of recruitment

Recruitment process

 

3 Explain the steps in manpower planning.

A Mentioning the steps

Explanation of all the steps in manpower planning

 

4 Define performance appraisal. Explain the components of performance appraisal.

A Definition of performance appraisal

Listing the components of performance appraisal

Explanation of the components of performance appraisal

 

5 Describe HR audit process.

A Mentioning the phases of HR audit process

Explanation of various phases

Mentioning the components of HR audit process

Explanation of the components

 

6 Discuss the importance of team work in healthcare services.

A Essentials of team work

Strategies for effective team building and trust

Mc Grehor’s approach to team building

 

MH0058 – Legal Aspects in Healthcare Administration

 

1 Discuss the various levels of consumer courts.

A Mentioning the 3 levels of consumer courts

Explanation various levels of consumer courts

 

2 Explain the following acts:

a. The Drugs and Magic Remedies Act of 1995

b. Registration of Birth and Death Act of 1969

A a. Explanation of salient features of Drugs and Magic Remedies Act.

b. Explanation of salient features of Registration of Birth and Death Act

 

3 Discuss the rights and responsibilities of the patient.

A Rights of the patient

Responsibilities of the patient

 

4 Define abortion. Explain medical termination of pregnancy act in detail.

A Definition of abortion

Explanation of MTP act

 

5 Explain the regulatory requirements in setting up and running a blood bank.

A Explanation of the important regulatory requirements in setting up and running a blood bank.

 

6 Discuss the important documents and ethical codes in medical ethics.

A Mentioning the important documents in medical ethics

Explanation of Hippocratic Oath

Explanation of Declaration of Geneva

Explanation of International Code of Medical Ethics

 

MH0059 – Quality Management in Healthcare Services

 

1 Explain the objectives of quality in healthcare. Add a note on Maxwell’s concept of quality.

A Explanation of objectives of quality in healthcare

Explanation of Maxwell’s concept of quality

 

2 Differentiate between Six sigma and Total quality management.

A Mentioning 10 important differences between six sigma and TQM

 

3 Explain the various quality tools.

A Mention the various quality tools

Explanation of the quality tools

 

4 Explain the steps followed in implementation of QMS in healthcare organization.

A Explanation of steps followed in implementation of QMS in healthcare organization

 

5 Define total quality management. Discuss the importance of TQM in healthcare.

A Definition of total quality management

Explanation of importance of TQM in healthcare

 

6 Explain team processes in healthcare.

A Definition of team processes in healthcare

Explanation of various factors of team process

Explanation of team process techniques

 

SEM 4 HUMAN RESOURCES (HR)

 

MU0015 –Compensation and Benefits

 

1. Discuss the contents and process of Job evaluation

Explain the contents of Job Evaluation

Explain the process of Job Evaluation

 

2 Suppose you are a HR Manager and you are asked to develop an effective Incentive Scheme for your organization. What are the pre-requisites you will consider while developing an Effective Incentive Scheme? Discuss the merits and demerits of Incentives

Explain the pre-requisites for an Effective Incentive Scheme

Explain the merits and demerits of Incentives

 

3 Discuss the types of managerial remuneration. Explain the elements of a managerial remuneration

Explaining the types of managerial remuneration

Explaining the elements of a managerial remuneration

 

4 What do you mean by reward management? Explain the factors affecting Reward Management policies in service sector.

Meaning of Reward Management

Explain any eight factors affecting Reward Management policies

 

5 Explain the criteria’s considered for rewarding the employees for their good service

Explanation of the criteria’s responsible for rewarding the employees

 

6 Write a short note on the following:

a)Compensation policies

b)Economic determinants of pay

Concept and Aims of Compensation policies

Concept of Economic Determinants of Pay

 

MU0016 – Performance Management and Appraisal

 

1 Discuss the various stages involved in the evolution of Performance Management

Explaining the evolution of Performance Management

 

2 What are the key contents of a Performance Agreement? Explain

Explaining the key contents of a Performance Agreement

 

3 Assume that you have joined as an HR in an organization. The first task assigned to you is to conduct the Performance Appraisal Process. What according to you is its purpose? Describe the entire Performance Appraisal process.

Explain any three purpose of Performance Appraisal

Explain the Performance Appraisal Process

 

4 Explain the concept of 360-Degree feedback system. Discuss the purpose and components of a 360-degree appraisal method.

Concept of 360-degree feedback system

Explaining the purpose of a 360-degree appraisal method

Explaining the components of a 360-degree appraisal method

 

5 Define the term ‘Ethics’. Discuss the key factors involved in ensuring Ethics in Performance Management(PM)

Definition of Ethics

Explaining the key factors to ensure Ethics in PM

 

6 Write short notes on the following:

a)MBO

b)Behaviorally Anchored Rating Scales Method (BARS)

a) Explaining the meaning and steps in MBO

b) Explaining the concept and process of BARS

 

MU0017 – Talent Management

 

1 Explain the key elements of Talent Management System.

Explaining the key elements of a Talent Management system.

 

2 Define Talent Management. Discuss the Talent management Approaches.

Definition of Talent Management

Explaining the Talent management Approaches

 

3 What are the responsibilities undertaken by an HR to ensure compliance to regulations? Explain the steps involved in ensuring safe work environments

Explaining the HR duties to ensure compliance to regulations

Explaining the steps involved in ensuring safe work environments

 

4 What do you mean by Total Rewards? Discuss the elements of Total Rewards.

Meaning of Total Rewards.

Explaining the elements of Total Rewards.

 

5 Explain the organizational issues pertaining to Talent Management.

Explain the organizational issues pertaining to Talent Management

 

6 Write short notes on:

a)Workforce Analysis

b)Talent Review

A brief note on Workforce Analysis

Concept and importance of Talent review

 

MU0018 – Change Management

 

1 Discuss the various perspectives of organizational change.

Explaining the perspectives of organizational change

 

2 Explain the various steps at which control takes place in a Change Management Process

Explaining the steps at which control takes place with regard to Change Management

 

3 Discuss the various factors affecting the choice of a change Strategy

Explaining the factors affecting the choice of a Change Strategy

 

4 What do you mean by Organizational Effectiveness? Explain the approaches involved in achieving Organizational Effectiveness

Definition of Organizational Effectiveness

Explain the approaches to achieve Organizational effectiveness

 

5 Define organizational Culture. Describe briefly about the types of organizational Culture

Definition of Culture.

Explaining the various types of organizational culture

 

6 Write a brief note on the following:

a)Kurt Lewin’s Model of change

b)Burke-Litwin Model of organizational performance and change

Explaining the concept of Kurt Lewin’s model

Explaining the concept of Burke-Litwin model

 

SEM 4 MARKETING

 

MK0015-Services Marketing and Customer Relationship Management

 

1 “Positioning a service in the marketplace is much like positioning a product”. Explain Service positioning and its purpose with the help of an example.

Explanation of service positioning

Explanation of purposes

Example

 

2 Elaborate GAP analysis in detail.

Explanation of GAP Model.

 

3 “Interaction plays a lead role in building customer relationships”. Explain CIM in this context.

Explanation of CIM

Explanation of Methods

 

4 What are the various types of conflicts in marketing services?

Explanation of types

 

5 Elaborate the important steps that service providers should bear in mind while implementing one to one marketing.

Explanation

 

6 Write short notes on:

a) E-CRM

b) Customer Retention

a) Meaning, opportunities and benefits

b) Meaning and Strategies

 

MK0016-Advertising Management and Sales Promotion

 

1 Do you agree that humour content in advertisement leads to better results? Support your view with examples.

Explanation of statement

Examples

 

2 Experts have found that consumers often respond to messages in a hierarchical order of behaviour. Throw light on communication response hierarchy in this context.

Explanation

Diagram of Model

 

3 Explain the role of a media planner and media buyer.

Role of media planner

Role of media buyer

 

4 Explain the strengths and limitations of direct marketing. List few products which are suitable for direct marketing.

Explanation of strengths

Explanation of Weaknesses

Listing of products suitable

 

5 “Kids are the new age customers”. Do you agree with this statement? Explain Brat Power in this connection.

Explanation

 

6 Write short notes on:

a) Stereotyping in advertisement

b) Regulation governing Broadcast Media Advertising

a) Meaning and explanation

b) Explanation

 

MK0017- E-MARKETING

 

1 Definition of E-marketing. Explain the techniques of e-marketing.

Definition of E-marketing

Techniques of e-marketing

 

2 An electronic marketplace (e-marketplace) refers to a website created for common interest. It integrates the online and physical component of a company. Discuss the five kinds of partners in an e-marketplace.

Explanation of e-marketplace

Five kinds of partners in an e-marketplace

 

3 Discuss the major legal and ethical issues in e-marketing.

A. Legal issues

B. Ethical issues

 

4 Discuss the online buying process.

Online Buying process

 

5 Functions of E-marketing are represented by 2P+2C+3S formula (Personalisation, privacy, customer service, community, site, security, and sales promotion). These functions form the framework of an e-marketing strategy. Discuss this formula with a diagrammatic representation.

Explanation of 2P+2C+3S formula in detail

Diagram

 

6 Discuss the selling methods and sales promotion of E-marketing

Explanation of Selling methods

Explanation of sales promotion of e-marketing

 

MK0018– International Marketing

 

1 Discuss the different management orientations of a company. How does it affect international marketing?

Management orientations

Effect on international marketing

 

2 Discuss how culture plays an important role in international marketing. Give some examples of advertisements which failed due to lack of cultural understanding.

Importance of culture in international marketing

Examples

 

3 What do you mean by international marketing research? Why do marketers go for such research?

Meaning

Importance

 

4 Nestle is marketing bottled water to Pakistan. Which segmentation it adopts there and what are the other international market segmentations?

Nestle’s segmentation

Bases of segmentation

 

5 Write short notes on:

a) e Marketing

b) Spot and forward rates

a) meaning and benefits of e Marketing

b) meaning and role of spot and forward rates

 

6 Select a product of your choice for export and explain how you will do the pricing and costing of that product.

Choosing the product

Export pricing and costing

 

SEM 4 MIS

 

MI0033- SOFTWARE ENGINEERING

 

1 Process patterns are the results of applying abstraction to recurring processes and process components. Process patterns are collections of general techniques, actions, and/or tasks (activities) for developing object-oriented software. Justify the above statement. Explain with an example for each, the different types of process patterns in the ascending order of abstraction level.

A a. Justifying the above statement

b. Explaining the three types of process patterns

c. Examples

 

2 Software estimation is the first phase of project planning and it is the process of judging a software product and solving the problem associated with the software project. We follow some important steps to achieve reliable cost and effort estimates. Explain the different estimation models and estimation techniques.

A a. Explaining different estimation models

b. Explaining estimation techniques

 

3 Empirical software solutions is a small manufacture based company who have a single product in the public access and security domain. The information system which they possess gives details pertaining to the presence of individuals at specific locations and also checks and issues security badges.

The software of the system is connected to specially designed hardware peripherals along with a well-defined LAN network connection. The system handles several aspects ranging from computing from database manipulation, peripheral hardware ti image handling. This company uses both software as well as hardware, and incorporates latest technologies, like networking and device drivers.

Due to the pressure from customers and the competition, they were in need of a structured software process. There was no standardized development process. Most of their work was based on customer requests. Every time a new request from customer came in, more additions were made to the product. A new version of the software was installed at the customer’s site when requested by the customer. All the queries related to technical support, modifications made to the system were handled by the development team. There was no specific design methodology followed and each developer used his own method of working. Apart from the user manual, there was no other documentation found held.

Challenges:

Introduction of reuse framework and method into the company

Gain support from the top management for the reuse program, as introduction of reuse program can affect all parts of the software production process.

Suggestions were made to set up the reuse program along with the associated cost and risk involved in setting up the reuse program.

a. Explain the challenges faced by the empirical software solutions

b. Give some suggestions to overcome the challenges.

c. Explain the classifications and advantages of software reuse.

A a. Listing the challenges

b. Suggesting some 4 point about, planning, design, resource management, documentation

c. Classifications with diagram

Listing the advantages

 

4 Suppose you are assigned the task to analyse the various factors involved in your project, explain how will you gather information and analyse the task

A Explaining system analysis

 

5 Write short note on

a. Unit testing

b. System testing

c. Debugging

d. Verification and validation

A a. Unit testing

b. System testing

c. Debugging

d. Verification and validation

 

6 Briefly describe the concept of polymorphism by using the automobile class as an example.

A a. Explaining the example of automobile class

b. Describing the concept of polymorphism

c. Explaining polymorphism using the above example

 

MI0034- DATABASE MANAGEMENT SYSTEMS

 

1 How is DBMS classified based on several criteria? Explain each one of them with few examples where ever required

A Listing the criterion

Explaining the types based on each criterion

Example

 

2 Differentiate between B+ tree and B- tree. Explain them with diagrams

A Diagrams

Explanation based on comparison

 

3 EMPLOYEE

EMP_ID NAME PROJECT SALARY DEPT_NUM

MUL1 Ramya PR1 40000 1

MUL2 Nupur PR1 45000 2

SMU1 Rajesh PR3 20000 2

SMU2 Vinay PR2 50000 3

SMU3 Anil PR2 80000 2

DEPARTMENT

DEPT_ID DNAME PLACE

1 MIS Bangalore

2 HRM Bangalore

3 Finance Chennai

4 Research Bangalore

Using these tables answer the following question

a. If we want to see all the employees with salary between 40000 and 50000, which query can be used?

b. Select employee name from EMPLOYEE table, whose name starts with R c. Explain aggregate functions and grouping in detail

A

a. Query based in BETWEEN operator

SELECT * from employee WHERE salary between 40000 to 50000

b. Query based in LIKE condition

SELECT * from employee WHERE Name LIKE ‘r%’;

c. Explaining aggregate functions on select statement, with an example, showing the output of the query, explaining having clause, with example

 

4 What are the problems and failures that may encounter with respect to the transactions in a database management system? Give examples.

A Explaining the three problems with code

Listing the types of failures (atleast 4)

 

5 Consider any database of your choice (may be simple banking database/forecasting database/project management database). Show the deduction of the tables in your database to the different types of normal forms

A Choosing a proper database

Explaining the 5 normal forms with respect to the database chosen

 

6 Read the following case study thoroughly and answer the following questions:

Laxmi bank is one of the largest private sector banks of India. It has an extensive network of more than 200 branches. It offers banking services to retail as well as corporate clients. The bank faced a challenge in integrating multi-pronged database management system into a centralized system. The IT department of the bank also realized that the computing capabilities of its PCs and servers were not proportionately distributed among all its branches. Each branch had its database management system stored in a traditional way on the disk. The total cost of operating and maintaining the current IT infrastructure was very high and the fundamental shortcomings added to the costs. Moreover, there were also recurrent problems due to the malfunctioning of the currently operational database management system. Therefore, the bank’s top management decided to fix the problem and operationalise a robust database management system. The bank hired an external database technology consulting firm called AKPY Info systems Limited.

AKPY divided the entire IT infrastructure of the bank around two verticals. The retail banking vertical and the corporate banking vertical. All the individual database servers from the individual branches were removed. The entire database system was made virtual such that the managers and the staff can access only the required information (related to retail banking or corporate banking) from the respective centralised data centers. There were only two such centralised data centers (one for retail banking and another for corporate banking) that were managed centrally. Staff and managers could access the information through their PCs and laptops. Centralised database management system complemented the security system by bringing in authentication through a unified ID management server. Managers and officers of the bank were able to process half a million transactions per month in real time after the new implementation. There were significant savings in the cost and also in the consumption of power. Now there were no problems with regard to imbalances in the load across various network servers. Due to centralised data management, top management could keep an eye on the functioning of various branches. Hence the cases of fraud and cheating reduced considerably. The bank managers could also process the loan applications in reduced time since the customer’s previous records could be accessed at the click of the button and approval from the higher authorities could be obtained in real time. Moreover the new system also brought in many applications that helped local managers in the decision making process.

a. List the uses of centralized data management

b. What steps Laxmi bank need to take if it were to change its centralised database system to a distributed database system in future?

A a. Listing the uses from the from the case study

b. Explaining about data fragmentation, replication and allocation techniques

c. Is it possible to replicate the centralised database management model of the bank in a manufacturing concern? Give reasons.

 

MI0035- COMPUTER NETWORKS

 

1 Write short notes on

a. LAN

b. Analog and digital data transmission

c. High level data link control

A a. LAN

b. Analog and digital data transmission

c. High level data link control

 

2 Virtually all networks in use today are based in some fashion on the Open Systems Interconnection (OSI) standard. The core of this standard is the OSI Reference Model, a set of seven layers that define the different stages that data must go through to travel from one device to another over a network. Explain the seven layer architecture of OSI model with diagram

A Explaining the OSI reference model

Diagram of OSI reference model

3 Consider yourself as the operation head in a telecommunication company. What are the different types of multiplexing techniques will you implement to get efficient data transmission process?

A Explaining various multiplexing techniques

 

4 Integrated Services for Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the public switched telephone network. It was first defined in 1988 in the CCITT red book. Explain the different types of ISDN with their features and advantages for each one of them.

A Explaining Two different types

Features of both of them

Advantages of both of them

 

5 ABC company is an internet service provider. The main goal of ABC is to provide 24 X7X365 storage capacity, storage management and internet service to the customers. It now needs a solution that will eliminate downtime. Downtime is nothing but the time during which a computer or computer system is down, or inoperative due to hardware or software failure. We also need the flexibility in quick response to both the development in customer base and additional capacity and service demands of the customers.

ABC company took the help of network storage infrastructure software provider to achieve their goals by providing support for end to end redundancy and bondless scalability.

By creating a scalable storage network with the ability to confidentially deliver the 24X7X365 reliability, and speed that outsourcing customers demand, it has enabled the ISP/SSP to attract and retain customers and substantially build its business. As the same time, the solution has effectively lowered ABC company’s total cost of ownership for its entire storage solution: the IP Stor/CNP union has enabled a painless, flexible cost effective, scalable solution. The complementary IP Stor/CNT solution has allowed to its customers easily and cost- effectively.

a. What were the problem which ABC Company was facing before consulting network storage infrastructure software provider?

b. What were the benefits of implementing a scalable storage network?

c. List the different classes of ISPs and their applications

A a. Mentioning the problems faced by ABC company after reading the SLM

b. Listing the benefits

c. Listing the different classes of ISP and their applications

 

6 Cryptography is the science of hiding information. The traditional security system employed a different of encryption process known as symmetric cryptography, which involves the use of te same method for both encryption and decryption. Explain the different networking algorithms that are used for cryptography along with its subtypes.

A Explaining the two types of cryptography and the networking algorithms used for them

 

MI0036- BUSINESS INTELLIGENCE & TOOLS

 

1 Similarity measures determine the similarity between the two objects. The similarity between the two objects ti and tj, sim(ti, tj) in the database D is a mapping from D*D to the range [0, 1]. a. List the characteristics of a good similarity measure.

b. what are the four methods to determine the similarity characteristic between the two objects?

A a. Listing the characteristics

b. Listing the four methods

a. Four methods to determine the similarity characteristic and their formula

 

2 Transactions refers to business or commercial transactions. Online transaction processing refers to the category of systems that assists and manage transaction- oriented applications, typically for data entry and retrieval transaction processing.

List the differences between OLAP and OLTP

A Listing at least 10 points

 

3 Data extraction is the act or the process of extracting data out of data sources for added data processing or data storage or data migration. This data can be extracted from the web. Explain the different techniques for data extraction

A Listing the various techniques

Explaining the four methods

 

4 Business Intelligence strategy summarizes the finest combination of procedures and technologies to meet the business intelligence strategies of an organization

a. List the main aspects of BI strategy.

b. What are the steps to be followed to implement BI framework?

A a. Listing at least 6 main aspects of BI strategy

b. Steps for Implementing BI framework

 

5 Write short note on

a. Content Management System

b. End User Segmentation

c. Basic Reporting and querying

d. OLAP

A a. Content Management System

b. End User Segmentation

c. Basic Reporting and querying

d. OLAP

 

6 RSG is a footwear company which has its chain all over the world. This company has to keep track of all the products sold in the company and huge data is involved in it.

a. How should it plan to implement the Business intelligence solutions?

b. How to make the best use of BI?

A a. Explaining the planning to implement a BI solutions

b. Explaining best usage of BI

 

SEM 4 PROJECT MANAGEMENT (PM)

 

PM 0015 – QUANTITATIVE METHODS IN PROJECT MANAGEMENT

 

1 Write short notes on: Q sort method of project selection Basic components of a network Project cost Resource smoothing

A Q sort method of project selection Basic components of a network Project cost Resource smoothing

 

2 What are the three methods for determining the forecasted cost at completion? Explain.

A Listing of the three methods for determining the forecasted cost at completion

Explanation of three methods

 

3 Describe the different stages in Project management.

A Explanation of the different stages in Project management

 

4 Write short notes on: Linking of tasks in MS Project Setting resource calendar in MS Project Network diagram chart Updating the project in MS Project

A Linking of tasks in MS Project Setting resource calendar in MS Project Network diagram chart Updating the project in MS Project

 

5 Discuss consolidating several projects in MS project.

A Explain why the need of consolidating projects

Steps to consolidating projects

Explanation of consolidating projects created in earlier versions of MS project

 

6 Describe how you can choose an appropriate forecasting model.

A List the guidelines for selecting an appropriate forecasting model.

Discussion on each step

 

PM 0016 –PROJECT RISK MANAGEMENT

 

1. Write short notes on: Project risk management team Sources of project risk Probability and impact matrix technique of qualitative risk analysis Behavioural aspects of risk management

A Project risk management team Sources of project risk Probability and impact matrix technique of qualitative risk analysis Behavioural aspects of risk management

 

2 Analyse project constraints .

A Listing of project constraints

Description of the constraints

Illustration of how project constraints can be minimised

 

3 Write short notes on: Risk avoidance Cost budgeting Categories of project risk Importance of a risk register

A Risk avoidance

Cost budgeting Categories of project risk Importance of a risk register

 

4. Analyse the organisation risk issue.

A Discuss how mature organisations treat risk management

Listing of elements to risk culture in an organisation

Examination of the reasons for risk culture failure in an organisation

 

5 Explain the types of change.

A Listing of the types of change

Explanation of the types of change

 

6 What are the tips to remove the top three project estimating risks? Explain.

A Listing of the tips

Explanation of the tips

 

PM 0017 –PROJECT QUALITY MANAGEMENT

 

1 Write short notes on: Quality control vs. quality assurance Project requirement documents Pareto charts Malcolm Baldrige national quality award

A Quality control vs. quality assurance Project requirement documents Pareto charts Malcolm Baldrige national quality award

 

2 Explain the steps of an organizational change model.

A Description of each step of the organizational change model

 

3 Write short notes on: Role of inspection in quality management Communities of practice vs. business units Cycle time optimization Supplier quality rating

A Role of inspection in quality management Communities of practice vs. business units Cycle time optimization Supplier quality rating

 

4 Explain the five elements of six sigma

A Description of each element of six sigma

 

5. Explain errors of measurement and describe the types of sampling risks.

A Explanation on errors of measurement

Explanation of how to reduce and control errors of measurement

Description of sampling risks

 

6 Explain the project management value initiative.

A Description of project management value initiative

Steps of project management value initiative

 

PM 0018 –CONTRACTS MANAGEMENT IN PROJECTS

 

1 Write short notes on: Basic element of the contract Unit rate contracts Cost fee plus incentive fee contract Tools and techniques of plan procurement

A Basic element of the contract Unit rate contracts Cost fee plus incentive fee contract Tools and techniques of plan procurement

 

2 Explain the basic steps in project procurement process.

A Listing of steps

Explanation of the basic steps of project procurement process

 

3 Write short notes on: Force account Purchase order Percentage rate contracts Invitation of bids

A Force account Purchase order Percentage rate contracts Invitation of bids

 

4 Explain the various processes in selection of consultants.

A Listing of the various processes in selection of consultants

Description of the various processes in selection of consultants

 

5 Explain the actions that can be used to minimise disputes and claims in contracts.

A Listing of the phases in which actions can be taken

Listing of action to take under each phase

 

6 What is the need for codes and manuals? Briefly list few codes and manuals for works and goods.

A Explanation of the need for codes and manuals

Listing of few codes and manuals for works and goods

 

SEM 4 OPERATIONS MANAGEMENT (OM)

 

1 Write short notes on: Quality versus maintenance Mean Time to Repair (MTTR) Fault tree analysis Systematic equipment replacement program

A Quality versus maintenance Mean Time to Repair (MTTR) Fault tree analysis Systematic equipment replacement program

 

2 Evaluate the relationships between degree of maintenance and various costs from the graph given below:

 

A Analysis of various relationships

Summarization of cost implications of maintenance practices

 

3 Explain Condition Based Maintenance(CBM) .

A Explain when is this type of maintenance done

Explain condition monitoring and its methods

Explain advantages and disadvantages of CBM

 

4 Write short notes on: Costs associated with inventory control of spare parts Problems in maintenance scheduling Universal maintenance standards Asset life cycle management

A Costs associated with inventory control of spare parts

Problems in maintenance scheduling

Universal maintenance standards

Asset life cycle management

 

5 Explain the steps to autonomous maintenance.

A Listing the steps to autonomous maintenance

Explanation of steps

 

6 Explain pillar 1 (autonomous maintenance -JH) of TPM implementation.

A Explanation of the term autonomous maintenance

Listing of the objectives of autonomous maintenance

Steps of autonomous maintenance

 

OM 0016 – QUALITY MANAGEMENT

 

1 Write short notes on: ISO 9000 series Six Sigma as a quality framework Types of Quality management systems Executive leadership in implementing quality strategies

A ISO 9000 series Six Sigma as a quality framework Types of Quality management systems Executive leadership in implementing quality strategies

 

2 Write short notes on: Quality standards Pre-requisites for cost of quality Principles of Quality audit program Concurrent engineering

A Quality standards Pre-requisites for cost of quality Principles of Quality audit program Concurrent engineering

 

3 What are the important components of retest reliability?

A Listing of the components

Explanation of the components

 

4 Explain the five key drivers that are essential for developing quality culture.

A Explanation of five key drivers that are essential for developing quality culture driver)

5 Explain the various types of benchmarking implemented in the organisation.

A Listing of types of benchmarking

Explanation of types of benchmarking

 

6 Describe the eight elements of TQM.

A Categorisation of the eight elements according to their function including the explanation of the groups

Explanation of the eight elements

 

OM 0017 – ADVANCED PRODUCTION PLANNING AND CONTROL

 

1 Write short notes on: PPC for batch production Production control systems Importance of forecasting Inventory costs

A PPC for batch production Production control systems Importance of forecasting Inventory costs

 

2 Explain in brief about priority rules for scheduling.

A Definition of priority rules Listing of the major criteria of selecting priority rules Classification and explanation of priority criteria rules

 

3 Describe computer aided manufacturing.

A Definition of computer aided manufacturing

Listing of procedures in computer aided manufacturing

Brief explanation of these procedures

 

4 Write short notes on:

Backward scheduling Application of FMS in industries for exclusive parts Need of synchronous manufacturing Long term capacity planning

A Backward scheduling Application of FMS in industries for exclusive parts Need of synchronous manufacturing Long term capacity planning

 

.5 Explain aggregation techniques

A Definition of aggregation techniques

Listing of commonly used aggregation techniques

Explanation of these aggregation techniques

 

6 Explain make or buy decisions and when it is appropriate to consider each,

A Explanation of make decision

Explanation of buy decision

Reasons to consider make decision

Reasons to consider buy decisions

 

OM0018- TECHNOLOGY MANAGEMENT

 

1 Consider that you are a manager in a company and you want to manage a technology that is newly incorporated.

a. Describe the effects of technologies on business.

b. Prepare a list of the factors that are considered in managing technology.

A a. Explaining the effects of technologies I business

b. Collect from the key issues in managing technological innovation

 

2 The purpose of forecast is to improve the quality of the decisions related to selection of an alternative from available alternatives and not to force to accept a particular decision.

Explain various techniques for forecasting with a neat diagram

A Diagram

Describing the techniques

 

3 Write short notes on

a. Technology adoption

b. Technology diffusion

c. Technology absorption

 

4 When you choose a new technology, you may have to face some of the question like what are its functional erquirements, non-functional requirements and does the technology fit the organization culture?

a. How do you answer for these questions?

b. What is memristor?

A a. Explaining eight tips related to the selection of a new technology

b. Explaining memristor

 

5 Write short notes on

a. Bridging agencies

b. Problem solver model

c. Bar-Zakay model

d. Schlie, Radnor and Wad model

 

6 Explain the basic scheme for knowledge based applications

A Diagram of basic scheme for knowledge based applications

Explaining the knowledge based technology process

 

IB0015

 

1 Give a brief overview of India’s foreign trade since independence.

Seven phases

2 What is the role of services exports in recent years in India’s composition of trade? Discuss.

India and services trade

3 Discuss the salient features of Foreign Trade Policy 2009-14.

Objectives

Aims, schemes and announcements

4 Write short notes on:

a. Export promotion councils

b. India Trade Promotion organization

a. Role of Export promotion councils

b. Role of India Trade Promotion organization

5 What are Special Economic Zones? Write one sentence each on any 5 SEZs in India.

Meaning and role of SEZ

5 SEZ

6 What is the need and role of Focus Market Scheme? Discuss in detail.

Focus market scheme

 

IB0016

 

1 Write short notes on: Logistical packaging Global supply chain collaboration Free trade zones Shipbuilding

A Logistical packaging Global supply chain collaboration Free trade zones Shipbuilding

2 Explain the concept of charter arrangement.

A Explanation of charter

Explanation of types of charter arrangements

Explanation of charter agreements pricing terms

3 Write short notes on: Interaction between shippers and conference Air cargo documentation Container railway in India Freight forwarders

A Interaction between shippers and conference Air cargo documentation Container railway in India Freight forwarders

4 What is payment? Explain the different methods of payment

A Definition of payment

Explanation of Common modes of payment,

How payment can be categorized explain with an example

Explanation of different methods of payment

5 List and explain some of the important documents that are used in international logistics.

A Listing of the documents

Explanation of the documents

6 What is transaction channel? Explain in detail the two important aspects of transaction channel.

A Explanation of transaction channel including definition, how they are separated from each other, give an example

Discussion on the two unique aspects of transaction channel.

 

IB0017

1 Explain PEST analysis. How is it used in international business?

PEST

usage

2 Explain the various incoterms involved in international contract.

incoterms

3 Discuss the general principles of the Law of Contract. What is an agreement?

Law of contract principles

Agreement

4 Write short notes on:

a) Letter of credit

b) Export financing

a) Meaning and role of letter of credit

b) meaning and role of Export financing

5 Discuss the rights of an unpaid seller. What are the remedies available to the buyer against seller for breach of contract?

Rights of unpaid seller

Buyer’s remedies

6 What are the modes of settlement of disputes in international business? Discuss.

Modes of dispute settlement

 

IB0018

 

1 Discuss the role of EXIM bank in promoting foreign trade.

objectives

functions

conclusion

2 What is the need for export finance in India? Write a short note on export financing facilities in India.

Need for export finance

Financing facilities

3 As an exporter, what benefits you can get from Post shipment finance scheme? Discuss the types of post shipment credits.

Post shipment finance

types

4 Write short notes on:

a) Export credit guarantee corporation

b Foreign exchange risk

a) Meaning and role of ECGC

b Meaning of foreign exchange risk

5 Discuss the payment options available to exporter and importer.

Modes of payment

6 What is custom duty? Discuss its types.

Meaning

types

SEM 1 MBA WINTER 2014

 

MB0038: Management Process and Organisational Behaviour

 

1 What do you mean by Span of Control? Differentiate between narrow span of control and wide span of control. Describe the factors that influence the span of control.

 

Meaning of span of control

 

Difference between narrow and wide span of control

 

Factors that influence span of control

 

2 Define the term controlling. What are the pre-requisites of effective control?

 

Definition of controlling

 

Pre-requisites of effective control

 

3 Define the term ‘personality’. Describe Cattell’s Personality Factor Model.

 

Definition of Personality

 

Cattell’s Personality Factor Model

 

4 Discuss the contemporary theories of motivation. 10

 

Explanation of contemporary theories of motivation

 

5 What are the factors that affect group behaviour? 10

 

Explanation of factors that affect group behaviour 10

 

6 Define the term ‘leadership’. Write a brief note on “Contingency

 

Theories of Leadership”

 

Definition of Leadership

 

Contingency Theories of Leadership

 

 

 

MB0039 –Business Communication

 

1 As a speaker you are addressing a group of people. Explain the elements involved in this communication.

 

Key elements of communication

 

2 What is the importance of Kinesics and Proxemics in communication? Explain with examples.

 

Kinesics with example

 

Proxemics with example

 

3 How does internal business communication affect the organization? Discuss the role of each stakeholder in this.

 

Importance of internal business communication

 

Stakeholders role

 

4 Imagine a new product from food industry. Write a persuasive letter to customers, persuading them to buy your company’s product.

 

Choosing the product and describing in letter

 

Persuading the customer to buy it

 

5 You are going to face a job interview for the post of Manager-operations. Which aspects you will keep in mind while facing the interview?

 

Aspects to be kept in mind during job interview

 

6 Write short notes on:

 

a) SQ3R technique of reading

 

b) Circulars

 

a) meaning and benefits of SQ3R

 

b) Meaning and role of Circulars

 

 

 

MB0040- STATISTICS FOR MANAGEMENT

 

1 Distinguish between Classification and Tabulation. Explain the structure and components of a Table with an example.

 

Meaning of Classification and Tabulation

 

Differences between Classification and Tabulation

 

Structure and Components of a Table with an example

 

2 a) Describe the characteristics of Normal probability distribution.

 

b) In a sample of 120 workers in a factory, the mean and standard deviation of wages were Rs. 11.35 and Rs.3.03 respectively. Find the percentage of workers getting wages between Rs.9 and Rs.17 in the whole factory assuming that the wages are normally distributed.

 

Characteristics of Normal probability distribution

 

Formula/Computation/Solution to the problem

 

3 a) The procedure of testing hypothesis requires a researcher to adopt several steps. Describe in brief all such steps.

 

b) Distinguish between:

 

i. Stratified random sampling and Systematic sampling

 

ii. Judgement sampling and Convenience sampling

 

Hypothesis testing procedure

 

Differences

 

4 a) What is regression analysis? How does it differ from correlation analysis?

 

b) Calculate Karl Pearson’s coefficient of correlation between X series and Y series.

 

X

110

120

130

120

140

135

155

160

165

155

Y

12

18

20

15

25

30

35

20

25

10

 

Meaning of Regression and Correlation

 

Differences

 

Formula/ Computation/ Solution to the problem

 

5 Briefly explain the methods and theories of Business forecasting.

 

Meaning of Business forecasting

 

Methods of Business forecasting

 

Theories of Business forecasting

 

6 Construct Fisher’s Ideal Index for the given information and check whether Fisher’s formula satisfies Time Reversal and Factor Reversal Tests.

 

Items

P0

Q0

P1

Q1

A

16

5

20

6

B

12

10

18

12

C

14

8

16

10

D

20

6

22

10

E

80

3

90

5

F

40

2

50

5

 

Formula of Fishers Ideal Index

 

Computation of Fisher’s Ideal Index

 

Fisher’s formula satisfies Time Reversal Test

 

Fisher’s formula satisfies Factor Reversal Test

 

 

 

MB0041- FINANCIAL AND MANAGEMENT ACCOUNTING

 

1 Give the classification of Accounts according to accounting equation approach with its meaning and examples. Compare the traditional approach with modern approach of accounting equation approach. Analyze the transaction under traditional approach.

 

a. 20.1.2011 Paid salary Rs. 30,000

 

b. 20.1.2011 Paid rent by cheque Rs. 8,000

 

c. 21.1.2011 Goods withdrawn for personal use Rs. 5,000

 

d. 25.1.2011 Paid an advance to suppliers of goods Rs. 1,00,000

 

e. 26.1.2011 Received an advance from customers Rs. 3,00,000

 

f. 31.1.2011 Paid interest on loan Rs. 5,000

 

g. 31.1.2011 Paid instalment of loan Rs. 25,000

 

h. 31.1.2011 Interest allowed by bank Rs. 8,000

 

Classification of accounting equation approach with meaning and examples

 

Analysis of transaction –with accounts involved-nature of account affects and debit/credit

 

2 The following trial balance was extracted from the books of Chetan, a small businessman. Do you think it is correct? If not, rewrite it in the correct form.

 

DEBIT

RS.

CREDIT

RS

Stock

8250

Capital

10000

Purchases

12750

Sales

15900

Returns outwards

700

Returns inwards

1590

Discount received

800

Discount allowed

800

Wages and salaries

2500

Scooty

1750

Rent and rates

1850

Carriage charges

700

Sundry debtors

7600

Sundry creditors

7250

Bank Overdraft

2450

Bills payable

690

 

Journal entries of all the transactions

 

Conclusion

 

3 From the given trial balance draft an Adjusted Trial Balance.

 

Trial Balance as on 31.03.2011

 

Debit balances

Rs.

Credit balances

Rs.

Furniture & Fittings

10000

Bank Over Draft

16000

Buildings

500000

Capital Account

400000

Sales Returns

1000

Purchase Returns

4000

Bad Debts

2000

Sundry Creditors

30000

Sundry Debtors

25000

Commission

5000

Purchases

90000

Sales

235000

Advertising

20000

 

 

Cash

10000

 

 

Taxes & Insurance

5000

 

 

General Expenses

7000

 

 

Salaries

20000

 

 

TOTAL

690000

TOTAL

690000

 

Adjustments:

 

1. Charge depreciation at 10% on Buildings and Furniture and fittings.

 

2. Write off further bad debts 1000

 

3. Taxes and Insurance prepaid 2000

 

4. Outstanding salaries 5000

 

5. Commission received in advance1000

 

Preparation of ledger accounts

 

Preparation of trial balance

 

4 Compute trend ratios and comment on the financial performance of Infosys Technologies Ltd. from the following extract of its income statements of five years. (in Rs. Crore)

 

Particulars

2010-11

2009-10

2008-09

2007-08

2006-07

Revenue

27501

22742

21693

16692

13893

Operating Profit (PBIDT)

8968

7861

7195

5238

4391

PAT from ordinary activities

6835

6218

5988

4659

3856

 

(Source: Infosys Technologies Ltd. – Annual Report)

 

Preparation of trend analysis

 

Preparation of trend ratios

 

Conclusion

 

5 Give the meaning of cash flow analysis and put down the objectives of cash flow analysis. Explain the preparation of cash flow statement.

 

Meaning of cash flow analysis

 

Objectives of cash flow analysis

 

Explanation of preparation of cash flow analysis

 

6 Write the assumptions of marginal costing. Differentiate between absorption costing and marginal costing.

 

Assumptions of marginal costing (all 7 points)

 

Differences of marginal and absorption costing (Includes all 8 points)

 

 

 

MB0042 – Managerial Economics

 

1 “Most of the firms spend considerable amounts of money on advertisement”.

 

Explain advertising elasticity of demand and its practical applications in this context.

 

Explanation of advertising elasticity of demand

 

Explanation of practical applications

 

2 Explain production function in detail.

 

Explanation of production function

 

Types

 

Uses

 

3 Explain Marris’ Growth Maximisation Model in detail.

 

Explanation of the model

 

Constraints

 

Demerits

 

4 Explain Price –output determination under monopoly.

 

Explanation

 

Assumptions

 

5 “Investment is the second important component of effective demand”. Explain investment function.

 

Explanation

 

Types

 

Determinants

 

6 Write short notes on:

 

a) Monetary Policy

 

b) Physical policy or direct controls

 

a) Parameters and objectives

 

b) Instruments and disadvantages

 

 

 

MB0043 –Human Resource Management

 

1 What do you mean by Human Resource Management? Describe the functions of Human

 

Resource Management.

 

Definition of Human Resource Management

 

Explaining the functions of Human Resource Management

 

2 Give an overview of the Human Resource Management (HRM) in India. Explain the HRM challenges faced by HR Managers.

 

Give a brief description of the HRM practices in India

 

Explaining the HRM challenges faced by HR Managers

 

3 What do you mean by HRIS? Explain the components of HRIS. Describe the different applications of HRIS in Human Resource Management.

 

Definition of HRIS

 

Brief about the components of HRIS

 

Explain the different applications of HRIS

 

4 “Discipline in the broad sense means orderliness-the opposite of confusion.” What do you mean by Discipline? Explain the basic guidelines of a Disciplinary policy.

 

Meaning of Discipline

 

Explain the basic guidelines of a Disciplinary Policy

 

5 Suppose you have joined as an HR and you have been assigned a task to carry out the grievance handling procedure in your organization. What according to you are the causes of Grievance? Describe in detail the Grievance handling procedure

 

Causes of Grievance

 

Explain the Grievance handling procedure

 

6 Write short notes on the following :

 

a)Competency Mapping

 

b)Flexi Time

 

Competency Mapping

 

Flexi Time

 

SEM 2 MBA WINTER 2014

 

MB 0044 - PRODUCTION AND OPERATION MANAGEMENT

1. What is value engineering? List the main benefits of value engineering?

A Definition and explanation of Value Engineering(VE)

  • Definition
  • Example/s
  • Where is it used?
  • Why is it used?
  • How is it helps the organisation?

Listing of the main benefits(any four):

  • Cost reduction
  • Overall cost consciousness
  • Culture of effecting savings across organisations
  • Streamlining of administration
  • Development of reliable suppliers

2. Case study: SABMiller revamps supply chain management

SABMilller, the $24bn global brewing giant, is revamping its supply chain management system to reduce stock-outs caused by an increasingly complex and hard to predict market. The firm is developing and testing the new system in South Africa with an eye on rolling it out to group companies worldwide, says SABMiller programme manager Rudi van Schoor. The trigger for the revamp came when the company's customers ran out of stocks of popular SABMiller brands during peak periods in two consecutive years, 2007 and 2008. The shortfall on some brands was as high as 22%. "That had a direct impact on the bottom line," Van Schoor says.

Given SABMiller's ambition to be the world's most efficient producer, such a gap was never going to be tolerated. But instead of addressing the symptom, it called in management consultancy McKinsey to look at the entire supply chain system to see where it could be improved and future stock-outs avoided.

The study revealed a complex situation, one that wasn't susceptible to a "quick fix", Van Schoor

says.

Demand factors

The ethnically and demographically diverse South African market is one of the world's most complex and fast-changing. Van Schoor cites economic growth, more disposable income in new hands, changing and upgrading tastes, new product development and new routes to market among the factors that influence demand for SABMiller's products.

Add to that big events such as the British Lions tour and the 2010 World Cup, and climate change, and the picture becomes more complex.

"Our brands are the same as any other brand, especially those at the luxury end," says Van Schoor. "If the customer comes into the shop and can't find our product, he or she has the disposable income and self-confidence to substitute our brand for our competitors'. That's dangerous."

Van Scoor says the group has a average stock availability target of 98%. "But for some premium brands the target is 100%," he says. That means it will live with excess stocks of some products, just to ensure that a thirsty customer can get his or her favourite drink, every time.

Maximise profitability

But SABMiller also wants to maxmise its profitability. To do all this it must integrate information from a lot of sources. These include sales forecasts for about 2,600 SKU locations or depots for the brewing division and 3,100 for the soft drinks division, as well as planned promotions data from the marketing and promotions division, as well as cost and production data, among others.

These data must then be converted into raw material purchases, manufacturing scheduling, distribution and stockholding plans for 12 factories (seven breweries and five soft drink plants) and three tiers of distributors, broken down into between 70 and 80 stock-keeping units (skus) for the brewing division and around 270 for soft drinks.

And all this must be optimised for profit.

"There is inherent volatilty of demand in the soft drinks business because of seasonal change, but less in the beer market," Van Schoor says.

Even so, improving the accuracy of demand forecasts and schedules and integrating them to boost profitability was too complex for SABMillers's demand forecast and supply system. The inhouse system, developed over years, had most of the usual problems associated with legacy systems: it was inflexible, complex, hard to communicate with, and hard to integrate with newer systems, Van Schoor says.

Integration with SAP system

After a global search, SABMiller settled on Infor's advanced supply chain management system, in particular Infor's demand forecasting system. This takes information from modules of SABMiller's SAP enterprise resource management system, integrates them with sales forecasts from the field, and feeds back to the manufacturing resource planning system and financial systems to generate production schedules, raw materials orders and volume and financial forecasts.

This will let SABMiller make any of its products in the most cost-effective location, given the local demand, manufacturing, transport and inventory costs.

It will also increase its flexibility in responding to changes in demand. Products will no longer be made only in a single plant to optimise production runs, but, based on more holistic data, in the plants that optimise overall profitability.

This flexibility also gives the company greater cover to handle factory downtime and to meet rapid changes in demand.

But some parts of the legacy system will still be around. "We are keeping it to manage the return and reuse of empty bottles," Van Schoor says.

But even that data will go into the Infor system so that it can create production schedules down to tank, line and minute accuracy.

This attention to detail is part of the SABMiller ethos. Measurement and numbers are integral to the company culture. Van Schoor says the Infor system will be tested in three ways: on its "theoretical" answers, against actual results, and against causal factors that may have influenced demand and supply.

Van Schoor says the $1.2m the firm spent on Infor licences was about 60% of the total project cost. But this could be a drop in the ocean if the company adopts it worldwide. And interest from group firms is high.

"We have used expertise from all around the group," Van Schoor says. "One of the best people on the project came from our European division, and we have lots of others keen to know how we do."

(Source: http://www.computerweekly.com/feature/Case-study-SABMiller-revamps-supply-chainmanagement)

Why did SABMilller revamp its supply chain? Describe the domain application used for SCM integration?

  • Analysis of the major and minor issues for revamping the supply chain with evidence
  • Description of the SAP system, why it was used and the benefits from using the system

3 Write short notes on:

  • Ingredients of a business process
  • Acceptance sampling
  • Work Breakdown Structure
  • Productivity

[Ingredients of a business process

  • Acceptance sampling
  • Work Breakdown Structure
  • Productivity]

4 Collaborative Forecasting Running Smoothly at Brooks Sports

Brooks Sports designs and develops high-performance running footwear, apparel and accessories which are sold in 80 countries worldwide. In 2001, when the company shifted from a broad product line to focus on high-performance products targeted at serious runners, it was clear that the forecasting process needed to change to support the strategic direction of the company. The existing forecasting process, based entirely on the judgment of the sales team, was limiting the company’s ability to grow.

The strategy shift created a number of forecasting challenges for Brooks including:

♦ Inconsistent style growth: the new line of products experience growth rates anywhere from 0 to 50 percent annually.

♦ Long production planning horizon coupled with short product life: production and capacity decisions are typically made 18 months before a style is launched, average lead time for a style is 6 months and the product life of Brooks’ styles range from 6 to 24 months. This means that planners must sometimes set the entire demand plan for a style prior to ever receiving a customer order, underscoring the importance of accurate forecasts.

♦ Increasing “at-once” orders: “at once” orders, which are placed for immediate shipment, historically accounted for less than 20 percent of total sales. Since 2001, however, “at once” orders have increased to nearly 50 percent of total sales.

♦ Evolving size curves: with its new focus on serious runners, the standard footwear size curve would not adequately reflect distribution of sales by sizes.

♦ No exposure to retail sell-through: the high-performance products are sold primarily through independent specialty stores who don’t have the capability to share sales data with vendors.

With a corporate mandate from senior management emphasizing the importance of creating accurate and timely forecasts, Brooks completely revamped its forecasting process. An independent forecasting group, reporting directly to the COO and CFO, was established to coordinate input from various groups—sales, marketing, product development and production— and to remove bias from the forecasting process.

The forecasting group established a collaborative forecasting process with three primary steps:

Step 1: Produce monthly statistical forecasts at the SKU level to capture level, trend, seasonality and the impact of events based on historical data. Brooks chose Forecast Pro to create these forecasts due to a number of features available in the software:

♦ Ability to create accurate forecasts

♦ Flexibility to choose forecast models or let software automatically select models

♦ Capability to model events (particularly important for predicting spikes in demand with new product launches)

♦ Support for multiple-level models to produce consistent forecasts at all levels of aggregation

♦ Powerful override facility to enable collaborative forecasting

“Forecast Pro has been a great solution for Brooks,” says Tom Ross, Financial Analyst.

“Implementing Forecast Pro’s event modeling is very simple, which is an essential feature for us because of our moving product launches. We also use event models to address the challenge of forecasting events that don’t occur on a regular basis—such as races—which can have a dramatic impact on the sales of specific products. Another powerful feature of Forecast Pro is the ability to forecast a product hierarchy. This helps us to serve our multiple constituents within Brooks—we review higher-level forecasts with management and easily generate detailed forecasts at the SKU level for demand planning.”

Step 2: On a quarterly basis, get sales management and sales reps to forecast sales for a 12- month horizon, focusing on major accounts. This input is gathered via the Web and then aggregated by the forecasting group.

Step 3: Compare the statistical and judgmental forecasts, and make adjustments to create the final monthly forecast. Ninety percent of the final forecasts are the same as the statistical forecasts—changes are most commonly made to the forecasts for new styles where the sales organization has important knowledge to add. These final forecasts are then automatically fed into Brooks’ ERP system. “Forecast Pro allows us to easily apply judgmental overrides, which is critical for us,” notes Ross. “We now can systematically track changes, giving us a better understanding of our forecasting performance.”

The commitment to forecasting has paid off at Brooks. Forecast accuracy has improved on average by 40 percent, unfulfilled demand has been lowered from approximately 20 percent to less than 5 percent, and closeouts have been reduced by more than 60 percent. The improved forecasting has also helped to smooth out production, resulting in lowered costs and better margins.

Source: http://www.forecastpro.com/pdfs/Success%20Story-Brooks%20Sports.pdf

What is the main issue of the case study? Analyse the forecasting solution

[Description of the main issue(forecasting process needed to change), forecasting Challenges

  • Evaluation of the collaborative forecasting process
  • Evaluation
  • Conclusion on whether the solution could be improved or not]

5. Explain the risk management and its various components

A Definition of risk management and what it entails

Description of the four components of risk management

  • Risk assessment
  • Risk control
  • Risk prioritising
  • Risk mitigation

6 Why redesign of layouts may be necessary? List the differences between product and process layout.

[Listing of reasons why resdesigning of existing layout is required

Listing of any five differences]

MB0045- FINANCIAL MANAGEMENT

1 Capitalisation of a firm refers to the composition of its long –term funds debt and equity.

Discuss the theories of capitalization.

Explain each theory of capitalisation

2 A) The share of Megha Ltd is sold at Rs 500 a share. The dividend likely to be declared by the company after one year is Rs 25 per share. Hence, the price after one year is expected to be Rs 550. What is the return at the end of the year on the basis of likely dividend and price per share?

B) A bond of face value of Rs 1000 and a maturity of 3 years pays 15% interest annually. What is the market price of the bond if YTM is also 15 %.

A Problem

B problem

3 Discuss the sources of capital of a company. Analyse the factors that affect the capital structure.

a) Sources

b) Factors that affect the capital structure

4 A project costs Rs 50,000. It is expected to generate cash inflows as shown in table. If the risk free rate is 10%, compute NPV.

Year

Cash inflows

Certainty equivalent

1

32000

0.9

2

27000

0.6

3

20000

0.5

4

10000

0.3

Compute NPV

5 a) Annual demand of a company is 30,000 units. The ordering cost per order is Rs 20 (fixed) along with a carrying cost og Rs 10 per unit per anum. The purchase cost per unit i.e., price per unit is Rs 32 per unit. Determine EOQ, total number of orders in a year and the time gap between two orders.

a) EOQ

b) total number of orders in a year and

c) the time gap between two orders.

6 Discuss the dividend policy of Dabur India Ltd for the last three years. Analyse the dividend policy of Dabur India Ltd. For three years

Comment on dividend policy

 

MB0046-Marketing Management

1 “Planning is a process of designing the Blueprint for the future”. In this context, explain Marketing Planning in detail.

Explanation of Marketing plan

Explanation of marketing planning process

 

2 Explain Henry Assael Model of buying decision behaviour along with the diagram”.

Explanation of Model.

Diagram

 

3 “Packaging includes all the actions that involve the development of a container and a graphic design for a product “.In the light of the statement, explain packaging and labelling.

Explanation of packaging considerations

Explanation of Labelling Considerations

 

4 Explain Brand Extension and its kind.

Explanation of brand extension

Types

 

5 “Logistics has always been a central and essential feature of all economic activities”. In this context, explain logistics management and its major functions.

Explanation

Functions

 

6 Write short notes on:

a) Integrated Marketing Communication

b) Direct Marketing

a) Meaning and components

b) Meaning and Advantages

 

MB0047- MANAGEMENT INFORMATION SYSTEM

1 Professor A. Van Cauwenbergh of Antwerp University, in a paper presented at the Tenth Anniversary Conference of the European Institute for Advanced Studies in Management, presented four revisions to traditional Management Theory. In summary, the revisions are:

(1) The initiative for the renewal and adjustment of the activities of a firm should come from the different levels in the management hierarchy. “Strategy is not a privilege of top management”.

(2) Firms, especially big firms, are incoherent systems (goals of the different component systems are not simply subdivisions of an overall goal; there are individual, conflicting goals as well).

Some of these differences are manifestations of organizational initiative and vitality. Using information systems and central planning and rule-making to suppress all differences is destructive to organizations.

(3) The most vital “fluid” of an enterprise is the aggregate of its entrepreneurial values. The most fundamental and motivation and control come through these shared values relative to work, quality, efficiency, etc. Management often neglects these values and assumes that the collection and dissemination of information will provide sufficient motivation and control.

(4) Enterprises are open systems; their structure and operating processes are determined by their environment. This means organizations must be designed to continually adjust to the environment.

a. If these revisions are correct, how is planning to be organized?

b. How should the information system support the planning organization?

A a. Explaining the organizational planning process with diagram

b. Guidelines for planning MIS 2

Comparing MIS plan and Business Plan

(atleast two)

Explaining significant problem of the

Lewis model

2 Information Technology and Computers have brought information age. The spread of Internet

& relative ease of access made Information Breach easier. Our future is not secure, if our information is not secure. Information Resources need to be guarded, protected and controlled.

List the precautionary measures to be considered to prevent cybercrime?

A Listing any 5 measures to prevent cyber crime 10 10

3 a. While implementing MIS in any organization change can occur in number of ways.

List and explain the steps in the process as suggested by Lewin’s model.

b. Compare between prototype approach and Life Cycle approach

A a. Explaining the 3 steps of implementing the process suggested by Lewin’s model

b. Comparison between the two approaches atleast two points

4 There is an information explosion in today’s society. There are lot of advantages of DBMS like proper maintenance of the data and maintaining security. Explain the process of data transition using diagram and an example of your own.

A Writing diagram, 2

Own example other than given in the SLM 3 10

Explaining the process 5

5 Write short note on

a. World wide web

b. Voice over IP

c. Intranet

d. Extranet

A a. World Wide Web 2

b. Voice over IP 2

c. Intranet 3

d. Extranet 3

6 Artificial intelligent system functions like a human being and helps a manager in taking quick decisions. Explain the different applications AI using diagram.

A a. Diagram 2

b. Applications of cognitive science 2

c. Applications of robotics 2

d. Applications of natural interface 2

e. Explaining each type with an example 2

 

MB0048-OPERATIONS RESEARCH

1 Discuss the various stages involved in the methodology of Operations Research. Briefly explain the techniques and tools of Operations Research.

Operations Research Methodology

Techniques and tools of Operations Research

2 a. Explain the steps involved in linear programming problem formulation. Discuss in brief the advantages of linear programming.

b. Alpha Limited produces & sells two different products under the brand names black & white. The profit per unit on these products in Rs. 50 & Rs. 40 respectively. Both the products employ the same manufacturing process which has a fixed total capacity of 50,000 man-hours. As per the estimates of the marketing research department of Alpha Limited, there is a market demand for maximum 8,000 units of Black & 10,000 units of white. Subject to the overall demand, the products can be sold in any possible combination. If it takes 3 hours to produce one unit of black & 2 hours to produce one unit of white, formulate the model of linear programming.

Steps involved in LPP

Advantages of LPP

Formulation of LPP

3 a. What is degeneracy in transportation problem? How it can be resolved?

b. Solve the following transportation problem using Vogel’s approximation method.

Factories

Distribution Centres

Supply

C1

C2

C3

C4

F1

3

2

7

6

50

F2

7

5

2

3

60

F3

2

5

4

5

25

Requirements

60

40

20

15

 

Degeneracy in transportation problem and resolving it

Computation/Solution to the problem

4 a. Explain the steps in Hungarian method. Differentiate between Transportation and Assignment problem.

b. Find the optimal assignment of four jobs and four machines when the cost of assignment is given by the following table:

 

J1

J2

J3

J4

M1

10

9

8

7

M2

3

4

5

6

M3

2

1

1

2

M4

4

3

5

6

Steps in Hungarian method

Differences between Transportation and Assignment problem

Computation/Solution to the problem

5 Define Simulation. Explain the Simulation procedure. Discuss the use of Simulation with an example.

Meaning of Simulation

Simulation procedure

Use of simulation with an example

6 Explain the following:

a. Integer programming model

b. PERT and CPM

c. Operating Characteristics of a Queuing System

Explanation of Integer programming model

Explanation of PERT and CPM

Explanation of Operating Characteristics of a Queuing System

 

MB0049 - PROJECT MANAGEMENT

1. Write short notes on

  • Project break-even point
  • Need for project planning
  • Project type organization
  • Rules for network construction

[Project break-even point

Need for project planning

Project type organization

Rules for network construction

2 Describe and compare the project appraisal methods NPV and IRR with example? Which one is better method in estimating returns on investment in a particular project?

Description and comparison of NPV and IRR

Analysis and inference of which is a better method

3. Microsoft Project AMS

The company

AMS is a global business and IT consulting firm to the government, financial services, and communications industries. AMS applies both proprietary and partner technologies and provides solutions through business consulting, system integration, and outsourcing. Founded in 1970, AMS is headquartered in Fairfax, Virginia, and has offices worldwide. The company has approximately 6300 employees.

The challenge

Several years ago, AMS developed an internal project management system called Project in a Box. Based on Lotus Notes, the homegrown system was becoming inefficient and costly to operate, particularly because it was designed as a standalone, non-collaborative product. When a new consulting project was set up, a new instance of the database was created, leading to a chaotic system with literally hundreds of separate databases.

Without any kind of centralised information sharing, it was difficult to use information from one project on another project. The system also prevented AMS’s managers from viewing companywide metrics, such as project completion rates and whether projects were being completed on time and on budget. AMS’s executives needed a system to allow them to have a portfolio view of the health of the company’s projects in progress. A collaborative project management system would allow AMS managers to:

  • Measure project performance and Earned Value Metrics (EVM) allowing for improvements in on-time and on-budget delivery to customers
  • Standardise processes
  • Understand the impact of task dependencies within complex projects
  • Share information across different product lines

The strategy

Many AMS project managers were already using Microsoft Project as a desktop application, developing project plans and Work Breakdown Structures (WBS) on their individual PCs. However, these individual installations were not networked together and did not feed critical project performance information to executives.

Therefore, in October 2002, when AMS began the vendor selection process for a company-wide project management solution, Microsoft Project was the natural choice, both because many internal users were already experienced with the application’s scheduling and planning functionality and because Microsoft offered the best price point.

In March 2003, AMS chose Microsoft as its project management software vendor and began a pilot programme. In June 2003, AMS selected the public sector product engineering group as the first department to begin the pilot programme. AMS divided this initial pilot programme into four distinct phases:

  • Phase 1: In early July, AMS installed Microsoft Project for and trained 15-20 project managers working on a common product line.
  • Phase 2: In late August, AMS expanded the installation to 170 people in another product line within the same group.
  • Phase 3: In late September, AMS rolled out Project’s decision support capabilities to ten executives, allowing them to mine data for reporting purposes.
  • Phase 4: If the pilot is successful, AMS will expand the Project programme to 4,000 Users Companywide in a staged rollout.

Key benefit areas

With the pilot programme well under way, AMS is already seeing benefits from Microsoft Project. The system has helped AMS to meet its goal of creating a more collaborative project management system that allows managers to view metrics and create schedules with a view of resources across projects and across the entire organisation. The collaborative nature of Microsoft Project Server allows team members, team leaders, and project managers to complete EVM reporting more quickly, leading to more available time for billable hours. The quantifiable benefits from the Microsoft Project deployment include:

  • Productivity gains from automated weekly reporting process. Consultants and developers now spend less time each week creating weekly status and performance reports, leading directly to more time available for billable hours.
  • Productivity gains from automated EVM analysis. Team leaders and project managers now spend less time processing and analysing status and performance reports from team members, allowing them to also have more time available for billable hours.
  • The Microsoft Project deployment also allows AMS project managers to get a better sense of project status metrics in real time. This leads to fewer project budget and cost overruns, because project managers can quickly make adjustments to keep projects profitable.

Key cost areas

The largest cost area for AMS’s deployment of Microsoft Project was the software license cost, making up 63% of the total cost of the project. Other cost areas over the 3-year period included consulting, training, ongoing maintenance, and personnel costs associated with the everyday use of the system.

Lessons learnt

Overall, AMS’s Microsoft Project implementation went smoothly. AMS’s managers attribute the project’s success to their careful planning and staged pilot programme approach. AMS’s managers recommend that companies considering similar implementations should not underestimate the change management necessary to make

Microsoft Project work effectively. Project managers, especially those without PMI certifications, will often need to undergo training on how to build effective WBS’s, how to plan and schedule complex projects, and how to adjust WBS’s to changing project conditions.

A successful Microsoft Project implementation also requires a high level of communication between team members and project managers. This is especially important with regard to communicating the inputs, steps, expected output, and dependencies of complex business processes.

AMS’s managers also recommended that companies carefully look at their internal processes for building WBS’s, especially the ones for complex projects that require more than 500 tasks. Some of AMS’s projects contained upwards of 2500 tasks, which was well above Microsoft Project’s practical limit of 500 tasks for a single project.

Calculating the ROI

Nucleus Research analysed the costs of software, personnel, consulting, and training over a 3-year period to quantify AMS’s investment in Microsoft Project. Direct and indirect benefits were also quantified over a 3-year period. Direct benefits quantified included productivity gains for both team members and team leaders when creating EVM reports.

Because AMS was an early adopter and because it agreed to participate in trade shows and in marketing ventures, the company received consulting services from Microsoft at no cost, though AMS did use internal consultants for a portion of the implementation.

Companies currently considering Microsoft Project for similar enterprise implementations must take consulting costs into account when evaluating potential ROI. Benefits not quantified because of the early stage of AMS’s Project deployment included reduced project budget and schedule overruns. However, Nucleus recommends that companies considering Microsoft Project evaluate this potential benefit.

Source: http://nucleusresearch.com/library/microsoft-roi/d134.pdf

What difficulties were encountered by AMS while dealing with information transfer problem in the company? What strategy is used by AMS for dealing with this problem?

Listing of difficulties encountered

Evidence of the strategy used

Analysis of the strategy

Conclusion

4 Form the above case how did the solution help the managers, project teams and the company.

Benefits of the solution to managers, project team and company

Conclusion

5 What are the key steps involved in purchase cycle?

Definition of purchase cycle

Listing of the steps involved in the purchase cycle

Summarisation of each step

6 Discuss the concept of quality and project quality management.

  • Definition of quality
  • Overview of project quality management
  • Summarization of project quality management process

 

SEM 3 COMMON WINTER 2013

MB0050- RESEARCH METHODOLOGY

1 How would you distinguish between a management decision problem and a management research problem? Do all decision problems require research? Explain and illustrate with examples.

Differences

Explanation

Examples

2 How are research designs classified? What are the distinguishing features of each? Differentiate by giving appropriate examples.

Meaning of Research designs

Classification and features

Differences

Examples

3 Discuss with the help of examples the four key levels of measurement. What mathematical operations/statistical techniques are and are not permissible on data from each type of scale?

Meaning of Measurement scales

Types of Measurement scales with examples

Mathematical operations/statistical techniques

4 Processing of data involves editing, coding, classifying and tabulating. Explain each of these steps by taking an appropriate example.

Explanation

Examples

5 Distinguish between the following:

a. Null hypothesis and Alternative hypothesis

b. One tailed and two tailed tests

c. Type I and Type II error

d. One way and two way analysis of variance

e. Descriptive and inferential analysis of data

Differences

6 a. What is Chi-square test of goodness of fit? What precautions are necessary while applying this test? Point out its role in business decision making.

b. Two research workers classified some people in income groups on the basis of sampling studies. Their results are as follow:

Investigators Income groups Total

Poor Middle Rich

A 160 30 10 200

B 140 120 40 300

Total 300 150 50 500

Show that the sampling technique of atleast one research worker is defective.

Meaning

Precautions

Role

Formula/Solution/Interpretation to the problem

 

MB0051-Legal Aspects of Business

1 “Discharge refers to the termination of contractual relationship between the parties”. Explain the statement along with different modes of discharging a contract.

Explanation of service positioning

Explanation of modes

2 Explain the meaning of Power of Attorney, its types and clause related to registration.

Meaning

Types

Registration

3 Explain the procedure of registration of partnership firms.

Explanation 10 10

4 What are the circumstances under which breach of condition is treated as breach of warranty?

Explanation 10 10

5 Explain the procedure for filing a complaint and admission of complaint in consumer protection act.

Filing a complaint

Admission of complaint

6 Write short notes on:

a) Shares and its classification

b) Meetings and its classification

a) Meaning and classification

b) Meaning and classification

 

SEM 3 HR WINTER 2013

MU0010 – MANPOWER PLANNING & RESOURCING

1 What do you mean by Manpower Planning? Describe the various stages & obstacles involved in Manpower Planning.

Definition of Manpower Planning

Explain the various stages involved in Manpower Planning

Explain the obstacles in Manpower Planning

2 Define Resourcing Strategy. Explain the components of Resourcing Strategy.

Definition of Resourcing Strategy

Explanation of all the components of Resourcing Strategy

3 Explain the Selection process undertaken by an organization.

Listing out the steps in selection process

Explanation of the steps in the selection process

4 Define Career Planning Process .Describe the various factors involved in Career

Planning Process

Definition of Career Planning Process

Explanation of the various factors involved in career planning process

5 As an HR, you are asked to focus on the Talent Development Process in your organization .How would you define Talent Development? Explain the necessity of Talent Development from an HR perspective. Explain the model for achieving excellence in Talent Development

Definition of Talent Development

Explain the necessity of Talent Development

Factors responsible for achieving Talent Development 3

6 What are the key HR elements practiced by HR managers in decision making?

Explain any five of them

Explanation of any five key HR elements in decision making

 

MU0011 – Management and Organizational Development

1 Define Organizational Development (OD).What are the characteristics of OD?

Definition of Organizational Development

Explain the characteristics of OD

2 As an HR, you find that the OD professional in your organization is not competent enough. What are the competencies you will consider in a good OD professional?

Explain any ten competencies required for OD professional

3 What are the characteristics of OD intervention? Explain the Six Box Model in OD.

Describing the characteristics of OD intervention

Explaining the Six Box Model in OD

4 What is Performance Appraisal? What are the purposes and characteristics of Performance Appraisal? Describe the steps in Performance Appraisal System.

Definition of Performance Appraisal

Describing the purposes of Performance Appraisal

Describing the characteristics of Performance Appraisal

Explanation of the steps in Performance Appraisal System

5 Describe the impact of Technology in Organizational Development (OD).What are the benefits of using Technology in the field of OD?

Analyzing the impact of Technology in OD

Explaining the benefits of using Technology in OD

6 Write short notes :

a) Senge’s Approach

b)Nonaka And Takeuchi’s Approach

Explanation of Senge’s Approach

Explanation of Nonaka and Takeuchi’s Approach

 

MU0012 – Employee Relations Management

1 Employees are the most important resource for any company. What do you mean by Employee Relations Management? Explain the different Employee Relations Management Tools applied in organizations

Definition of Employee Relations Management

Explaining the Employee Relations Management Tools

2 As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance handling procedure. What according to you are the reasons of Grievance? Explain the pre-requisites you will consider while addressing Grievance handling procedure

Explain the causes of Grievance

Describe the essential pre-requisites of a Grievance Handling procedure

3 List and explain the various types of Disciplinary problems existing in an organization

Listing of the Disciplinary problems

Explaining all the Disciplinary problems

4 Discuss the Collective Bargaining Process and its issues

Explaining the Collective Bargaining process

Explaining the Collective Bargaining issues

5 What is a Trade Union and What are its activities? Explain the functions of Trade Unions.

Meaning of Trade Union

Describing the activities of Trade Unions

Explaining the Functions of Trade Unions

6 Write a brief note on the following Acts :

a) Indian Trade Unions Act,1926

b)Employee State Insurance Act,1948

Indian Trade Unions Act,1926

Employee State Insurance Act,1948

 

MU0013 –HR Audit

1 Write a note on the major Human Resource Development (HRD) Strategies.

Explanation of the major HRD strategies 10

2 Suppose you have joined as an HR and you are asked to carry out the HR Audit process in your organization. What are the methods you will consider while implementing the HR Audit process?

Explain the methods involved in the HR Audit process 10

3 What are the areas of HR Audit? Explain any four of them

Listing the areas of HR Audit.

Explaining any four of them.

4 What do you mean by HR Scorecard? Explain the steps undertaken to approach a Human Resource Scorecard.

Definition of HR Scorecard

Explaining the steps in HR Scorecard Approach

5 Write a brief note on the effectiveness of Human Resource Development Audit as an intervention.

Explaining the Effectiveness of Human Resource Development Audit as an intervention

6 Write short notes on the following:

a)Balanced Scorecard

b)Competency Mapping

Balanced Scorecard 5 10

Competency Mapping 5

 

SEM 3 IB WINTER 2013

IB0010 & INTERNATIONAL FINANCIAL MANAGEMENT

1 Give the meaning forward markets. Explain its features, arbitrage in forward markets, forward markets hedging and speculation in forward markets.

Meaning of forward markets

Features, arbitrage in forward markets

Forward markets hedging

Speculation in forward markets

2 Explain the interest rate parity theory and purchasing power parity with examples.

Interest rate parity theory with examples

Purchasing power parity theory with examples

3 Explain the cash concentration strategies and cash management structures.

Cash concentration strategies

Cash management structures

4 A particular method is used depending upon the circumstances and the legal accounting procedures adopted in a particular country. Explain all the translation methods.

Current rate method

Current /non current method

Monetary method

Temporal method

5 International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example.

Introduction of international credit market

Explanation of syndicated loans with example

Explanation of External Commercial Borrowings (ECB)

6 Explain the principles of taxation and double taxation. Give some important points on tax havens and its types.

Explanation on principles of taxation

Explanation on double taxation

Explanation on tax havens and its types

 

IB0011– International Marketing

1 Discuss the different management orientations of a company. How does it affect international marketing?

Management orientations

Effect on international marketing

2 It is very important to analyze the politico- legal environment of a country in international business. Comment.

Discuss the statement

3 Compare GATT and WTO and discuss the implications of WTO on international marketing.

Comparison

Implications of WTO

4 Nestle is marketing bottled water to Pakistan. Which segmentation it adopts there and what are the other international market segmentations?

Nestle’s segmentation

Bases of segmentation

5 Write short notes on:

a) International packaging

b) International logistics planning

a) role and problems with packaging

b) meaning and components of logistics

6 Select a product of your choice for export and explain how you will do the pricing and costing of that product.

Choosing the product

Export pricing and costing

 

IB0012 – Management of Multinational Corporations

Q.No Questions Marks Total Marks

1 Macro environmental forces are uncontrollable as compared to micro forces.

Discuss how they impact international business?

Different environments and their impact

2 Discuss the following theories of international trade:

a) Heckscher- ohlin theory

b) Porter’s theory

a) Heckscher- ohlin theory

b) Porter’s theory

3 Discuss the challenges and opportunities of International management.

Challenges and opportunities

4 Compare the management styles in India and Japan.

Management styles in India

Management styles in Japan

5 Explain the scope of comparative management

Comparative management’s scope

6 Write short notes on:

a)International advertising

b)Transfer pricing

a) meaning and role of international advertising

b) meaning and usage of transfer pricing

 

IB0013 –Export Import management

1 Discuss the motives and problems of international business.

Motives

problems

2 What are the various modes of payment by the importer? Discuss.

Payment by importer

3 List the Principal and auxiliary export documents. Explain any two auxiliary export documents.

Listing

Explaining 2 documents

4 What is bill of entry? Discuss its features.

Meaning

features

5 How can the transit risk be mitigated in export import? Explain.

Transit risk and its coverage

6 Write short notes on:

a) EXIM bank of India

b)RBI guidelines on post shipment finance

a) Role and benefits of Exim bank

b) list RBI guidelines for post shipment finance

 

SEM 3 OM WINTER 2014

OM 0010 - OPERATIONS MANAGEMENT

1 Write short notes on :

 Operations as Transformation Systems

 Opportunity Cost

 Flexible manufacturing

[Operations as Transformation Systems

Opportunity Cost

 Flexible manufacturing]

2 Soha Limited, which is one of the foremost manufacturers of textile handicrafts in North India, realised the growing demand for its products in South India. It planned to set a new production facility at a suitable location. It started considering many suitable locations for this purpose. The management started collecting relevant data about the major cities and states where they can set up their company. They also considered factors like location, cost and potential. Finally, Factor rating method was used to find a suitable state and Centre of gravity method was used to find a suitable location for their planned business operations. The analysis had a wide variety of factors based on the information and experience in the field. Considerable weightage was given for every factor in the analysis. After considering the result of the analysis, ‘Munnar’ in Kerala was selected for their business operation in South India. Kerala had abundant raw material and the cost of the land was also affordable. Kerala was also at a very favourable distance for their operations. These all factors made Kerala the most favourable place for manufacturing the textile industry. What according to you might have been the factors that the company considered before deciding Kerala as its centre for business operations? In which way would the productivity be affected if the location decision was taken in haste?(unit 6)

[Listing of factors that the company might have considered before deciding Kerala as its centre

 Assessment of these factors

 Interpretation of how the productivity could be affected if the location decision was taken in haste]

3 Write short notes on :

 Workforce productivity

 Importance of material handling

 Crosby’s Absolutes of Quality

 Difficulties in Formulating Operations Strategy

[Workforce productivity

 Importance of material handling Crosby’s

 Absolutes of Quality

 Difficulties in Formulating Operations Strategy]

4 Elucidate lean operations in service industry.

[outline lean operations in service industry (including examples, idea of lean operations,)

 description of lean techniques in service industry]

5 Explain two different Independent demand item techniques.

[Explanation of

 Reorder point (or Perpetual) Model

 Periodic review models]

6 What are the types of failures that occur in operations?

[A Description of

 Design failures

 Facilities failures

 Staff failures

 Supplier failures]

 

OM0011- ENTERPRISE RESOURCE PLANNING

1 a. Discuss about ERP software selection criteria.

b. What is improper ERP system selection? Explain in detail

A a. Explaining the ERP software selection criteria

b. Explaining the improper ERP system selection

2 a) Discuss the components of Customer Relationship Management.

b) Explain the different modules of R/3

A a. Explaining the 4 different component of CRM

b. Explaining atleast 6 modules 6

3 a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the departments know what the others are doing. Now which environment is considered to be better and why?

b. Explain integrated Management of integration.

A a. identifying which environment 2

explaining the reasons 4 10

b. explanation of integrated Management of information

4 A business products distributor was manually processing over 300,000 customer orders each year. Heavy order flow prior to shipping cut-off timeframes and a highly variable daily volume created staffing challenges and inconsistent order turnaround times. Despite an effort to process customer orders via EDI, the company continued to receive over 20,000 orders per month via fax and email requiring manual data entry. Customer Service Associates in three different centres manually entered the orders into the order management system with the added pressure of meeting a shipping deadline. As any manual single-pass data entry process there were many errors, especially during peak processing cycles. Due to a complex product catalogue, variety of order types received from customers, and the large customer base, finding and training data entry specialists was a challenge. Fluctuating daily order volumes made maintaining appropriate staffing levels very difficult. During peak demand periods order processing lags would greatly decrease customer satisfaction levels. To solve all these problems the company implemented an outsourced automatic data entry solution with sophisticated “free-form” data extraction for their fax and email orders. The solution was able to recognise and capture data from any customer order format with 99.5% accuracy. Order input no longer requires the participation of the company’s order entry staff, which has reduced labour costs. The solution also receives fax and email orders on behalf of the company directly from customers and converts the hardcopy order to an EDI electronic purchase order for the order management systems. The solution includes a customised web-based portal to support exception processing and a secure web tool for archiving and storing images of all of the original order documents. The solution is completely accessible on demand from any of the company’s workstations. The solution was fully operational within 90 days and required zero capital investments in hardware, software or labour on the part of the company.

Questions:

a. What are the challenges that the company faced before the installation of the Data Entry solution?

b. What are the benefits of the Automatic Data Entry solution?

A a. Listing the Challenges 5 10

b. Listing the benefits 5

5 Write short notes on

a. Gap Analysis

b. Reduction of lead time

c. BAAN company

d. End users

e. ERP trends

A a. Explaining 2 10

b. Explaining reduction of lead time 2

c. Explaining about BAAN company 2

d. Explaining End users 2

e. Explaining ERP trends 2

6 Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram

A Diagram 3

Listing the different sub modules 2 10

Explaining 5

 

OM0012 – SUPPLY CHAIN MANAGEMENT

1 What are the different factors affecting transportation decisions? (unit 2)

A Description/outline of different following factors and its sub factors in students own words

 Carriers

o Vehicle related cost

o Fixed operating cost

o Trip related cost

o Quantity related cost

o Overhead cost

 Customers

o Transportation cost

o Inventory cost

o Facility cost

o Processing cost

o Service level and fast delivery

2 Write short notes on risk pooling (unit 4)

A  description of risk pooling

 importance of risk pooling in SCM

 listing and summarization(along with suitable examples for each) of four types of risk pooling

 Location pooling

 Product pooling

 Lead time pooling

 Capacity pooling

3 Read the following case study and answer the questions given the end of the case study

Best Supplier Relationship Management: Jaguar Land Rover and Gobel & Partner Jaguar Land Rover production line

8 October 2013 | CIPS Supply Management Awards 2013

“Jaguar Land Rover (JLR) transformed its position in customer satisfaction surveys and enhanced the quality of its products through an innovative partnership with a key supplier.

By re-evaluating the way it deals with quality control and suppliers, Jaguar took top spot in the 2012 JD Power Survey for customer satisfaction and Land Rover raced up the chart. In 2008, the survey put Jaguar at nine and Land Rover at 34 for quality, described by JLR as “clearly an unsatisfactory situation” for a premium brand and stated that “something had to change”.

Component quality was identified as the key issue – for some suppliers the proportion of rejected parts was as high as 65 per cent – and some finished vehicles were being put into ‘containment’ due to faulty components. This had knock-on effects including delayed customer shipments, production line stoppages that cost £2,000 per minute and the risk that faulty parts could make their way into completed vehicles. At the time, JLR was working with 16 different suppliers across three factories to undertake parts rework and containment, resulting in differing quality regimes and an inability to share data across the company. As a result, there was no single view of any given supplier’s quality history, which made preventative action impossible. A new director of quality was appointed who launched a review of quality across the supply chain that identified potential improvements that could be made to the inspection of incoming components from suppliers. The Inbound Materials Project was established and the 16 suppliers dealing with quality control were reduced to one – Gobel & Partner (G&P) – who saw it as an opportunity to introduce innovations and boost investment in its Qtrak quality management system, which totals £2 million to date. This evolved into a partnership between JLR and G&P. Both realised that prevention was better than cure, and through Qtrak they could identify the component suppliers causing the most problems. Those with a recurrent history of reject parts were subject to a more rigorous inspection regime. G&P’s aim is to ensure no faulty part ever arrives at JLR production facilities and they now work on the premises of high-risk suppliers to review quality processes. The firm is also working at JLR’s new plant in China to ensure the right quality approach is in place from the beginning.

Over six years, the relationship between the firms has evolved from a traditional adversarial situation, where G&P were treated as one of a number of commodity suppliers, to one where the two are working to the same goal of “bringing premium quality to premium brands”.Wolfram Leidtke, JLR board quality director, said: “JLR is a premium brand and accordingly needs to have premium quality vehicles. Procurement has aligned with this objective. G&P has been able to transfer their global knowledge and work with JLR to develop a new approach to incoming material quality and the results are starting to speak for themselves.’ ”

Source: http://www.supplymanagement.com/analysis/features/2013/best-supplier-relationshipmanagement-jaguar-land-rover-and-gobel-partner/

Question:

Illustrate the role quality played as criteria in JLR choosing its supplier Gobel & Partner.

Explain the importance of Gobel & Partner in the supply chain(unit 6)

A Students should illustrate based on:

 How critical is component quality to JLR

 What were the effects of bad quality

 What were the issues JLR had to tackle to working with 16 suppliers

 The steps taken by JLR to improve quality Importance of the supplier

4 “MTR Foods, the Bangalore-based food processing company, is planning to utilise the services of a third party manufacturer for the first time. The contracted plant in Mathura for producing vermicelli is expected to give it a push in the northern and eastern markets where it is trying to expand its presence. The company is also planning a capacity expansion in spices.

MTR has nine plants in Bommasandra Industrial Area in Bangalore which caters to its product categories like spices and masala, beverages, vermicelli and frozen food. The company has so far produced its brands inhouse.

‘The plant in Mathura would help us supply to the north and eastern parts of the country. It would help us source wheat faster and also trim freight costs by 6-7 per cent,’ said Sanjay Sharma, chief executive officer, MTR Foods.”

Source: http://www.business-standard.com/article/companies/mtr-foods-to-outsourcemanufacturing- 110041200084_1.html

Which according to you may then be distribution strategy used by MTR? Justify your answer (unit 8)

A  Explanation on the facts fitting the strategy

 Identification of the strategy

 Rationale behind choosing the strategy

 Conclusion

5 Explain any four direct benefits of outsourcing with examples. (unit 10)

A any four of the following benefits(reason why this is a benefit , description of the benefit and example)

 Focusing on core competency

 Reducing the expenses of manufacturing and logistics services

 Reducing the head count of hourly employees and management

 Improving the accuracy

 Improving flexibility and wider range of services

 Getting access to global networks and better technology

 Improving services

 Improving quality

 Reducing capital investment and increasing cash flow

6 Describe the supplier integration approach.(unit 12)

Explanation of the stages of supplier integration with suitable examples

 None

 White box

 Gray box

 Black box

 

OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

1 Write short notes on the following:

 Types of Operational Strategies

 Current Trends in Operations Management

 Types of benchmarking

 Automated assembly lines

A  Types of Operational Strategies\

 Current Trends in Operations Management

 Types of benchmarking

 Automated assembly lines

2 Describe Computer-Aided Manufacturing(CAM)

A Description of CAM including :

 What is CAM

 Applications of CAM

 Benefits of CAM

 Problems of CAM

3 What are the different applications of Just In Time.

A Listing of application

Discussion on the application

4 Organization: Fortune solutions

The market place for pharmaceutical companies is highly competitive. As a result there is a need for a flexible, accurate and responsive global planning process to support the key factors of rapid time to market, rapid response to demand changes, low costs. Each supply chain had developed its own Sales Operations planning (SOP) process making it difficult to combine and form a global view of demand and supply and to maximise sales opportunities. The requirement was to create a standard SOP process to be used at all the supply chains, incorporating company and industry best practice. The solution for this problem was developed as follows: A workshop analysed all SOP models used within the company and compared these with business requirements and best practice. As a result of combined SOP models, the organisation was able to develop a best fit SOP model that could be rolled out across the company. The workshop produced a detailed documentation which described about inputs, meeting agendas and attendees, outputs, key performance indicators for each stage of the process. A simulation of the full SOP model was developed that enabled final design improvements to be made and training of process participants and key stakeholders. This allowed a successful implementation plan to be developed. Upon implementing, the process was tried on trial run for a period of 4 months to facilitate fine tuning. The resulting SOP model was then rolled out across the company to achieve full benefits. The rapid implementation of a standardised SOP process gave immediate benefits to the fortune solutions in terms of:

 Increased customer service level and superior product availability.

 Reduced costs from higher resource utilisation, reduced waste.

 Improved cash flow due to optimized inventory and improved schedule adherence.

Give the reason for developing a standardized SOP process. How was the solution developed ? What are the benefits of a standardized SOP process

A  Reasons for developing a standardized

SOP process

 Description of the development of the solution

 benefits

5 What is new product development? Explain the impact of internet on new product development.

A Definition of new product development, how is it driven

Description of the impact of internet on new product development (how it is freeing developers to generate ideas, example/s)

6 Write short notes on the following:

V4L Principles

Demand management

A V4L Principles

Demand management

 

SEM 4 COMMON WINTER 2014

MB0052- Strategic Management and Business Policy

1 What is strategy? Explain some of the major reasons for lack of strategic management in some companies?

Meaning of strategy

Reasons for lack of Strategic management

2 Explain the following:

(a) Core competence

(b) Value chain analysis

10

(a) Core competence

(b) Value chain analysis

3 Describe in brief the following environmental factors which a business strategist considers:

(a) Political factors

(b) Technology

10

(a) Description of Political factors

(b) Description of Technology as an environmental factor

4 Write a brief note on Turnaround strategy. 10

Brief note on Turnaround strategy 10

5 Define the term ‘strategic alliance’. What are its characteristics and objectives?

10

Definition of the term ‘strategic alliance’

Characteristics of strategic alliance

Objectives of strategic alliance

6 Write short notes on the following:

a) Competitive advantage

b) Porter’s Competitive threat model

10

a) Competitive advantage

b) Porter’s Competitive threat model (Five Forces model)

 

MB0053 –International Business Management

1 “The world economy is globalizing at an accelerating pace”. Discuss this statement and list the benefits of globalization.

Discuss the statement

Listing the benefits

2 Compare the Adam Smith and David Ricardo’s theories of international trade with examples.

Adam Smith’s theory

David Ricardo’s theory

3 Regional integration is helping the countries in growing their trade. Discuss this statement. Describe in brief the various types of regional integrations.

Regional integration

types

4 Write short note on:

a) GATS (General Agreement on trade in services)

b) ILO (International Labour organization)

a) meaning and role of GATS

b) Meaning and role ILO

5 What is the difference between domestic and international accounting and how will you measure this difference?

Differences

measures

6 Discuss the various payment terms in international trade. Which is the safest method and why?

The modes of payment

Safest mode

 

SEM 4 BANKING WINTER 2014

MA0041- MERCHANT BANKING AND FINANCIAL SERVICES

1 You want to apply for merchant banker. Find out the list of regulations that a merchant banker needs to follow in India.

Merchant banking role

Functions

2 Is book building an efficient IPO pricing mechanism? Substantiate your reasons.

IPO process

Book building process

3 The banks are in a bind over the implementation of the new bancassurance proposal as announced in Budget 2013-14. Banks assuming the role of insurance brokers may also lead to conflict of interests where the bank is also the promoter of an insurance company. Discuss the opportunities and threats for the new proposal.

Bancassurance process

Opportunities and Threats

4 Global Finance magazine has named the “ SBI as the Best Trade Finance Bank-2013. SBI has a caption of “Expertise delivered around the Globe! " Do you agree with this statement.

Explain Trade finance

SBI position in Trade Finance

5 SKS Microfinance Limited, India's only listed micro-lender has concluded a securitisation transaction for Rs 321 crore with a major public sector bank. Describe the process of securitization.

Concept of securitisation

Process of securitisation

6 Compare and contrast the various instruments of money and capital market that are available in India.

Instruments in money market

Instruments in Capital market

 

MA0042-TREASURY MANAGEMENT

1 Compare and contrast the corporate treasury and a bank treasury.

Similarities

differences

2 Discuss FEMA violations in India

FEMA violations in India 10

3 Discuss the role of treasury in Kotak Mahindra’s bank.

Treasury operations in Kotak Mahindra bank

4 Explain the organizational structure for Risk Management.

Organizational structure for Risk management

5 Discuss the internal audit machineries subscribed by RBI.

Internal audit machineries subscribed by RBI 10

6 Discuss the role played by SAP and SWIFT in treasury Management.

SAP

SWIFT

 

MA0043- CORPORATE BANKING

1 Discuss the Kingfisher airlines consortium loan and name the participating banks in that loan.

Identify the banks

the purpose and

the amount of advance and the status of consortium loan

2 List and explain briefly the various types of letter of credit documents. List and explain the steps that must be taken to evaluate the documents attached with the letters of credit.

Various types of letter of credit documents

Explain the steps

3 Prepare a report on the role of EXIM bank in facilitating pre and post-shipment finance.

Pre -shipment finance

Post shipment finance

4 Prepare a chart listing some of the important Indian banks that have introduced channel banking and Green Banking programs.

channel banking and

Green Banking programs

5 Reliance industries want to raise capital by selling stocks, through the mechanism of book building, by offering Initial Public Offers (IPOs). Discuss the book building process.

book building process.

Methods and guidelines

6 Suppose you are working as risk manager in a private bank. As a manager, discuss the issues and challenges of corporate banking.

Issues of corporate banking

Challenges of corporate banking

 

MA0044- INSTITUTIONAL BANKING

1 NBFCs provide loans for short and medium term at a moderate rate of interest. Refer any two NBFCs and discuss the institutional services and products that are provided by them.

Introduction-NBFCs

Institutional products and services by NBFCs

2 PPPs have great potential to provide infrastructural facilities and contribute towards bridging the gap of demand and supply in infrastructure. Discuss in detail the role of PPP projects in infrastructure.

Introduction about PPP

PPP models

Role of PPPs

3 NABARD is promoting the setting up of agricultural export zones in various states with the help of local state government bodies. Discuss in detail the scheme of NABARD for agriexports.

NABARD’s scheme for agri-exports-supporting activities

Funds for projects

4 Commercial banks have been playing a major role in providing institutional banking facilities. Prepare a report on any commercial bank’s services in the area of institutional banking.

Commercial banks –products in institutional banking

Services

5 The primary role of the IMF is to promote stability of the international monetary system and exchange rates. Discuss some of the projects assisted by IMF.

Projects assisted by IMF 10 10

6 Technology plays a dominant role in effectively managing the business of DFIs. Discuss the role of technology in DFIs.

Role of technology in DFIs

Developments

 

SEM 4 FINANCE WINTER 2014

MF0015 & INTERNATIONAL FINANCIAL MANAGEMENT

1 Give the meaning forward markets. Explain its features, arbitrage in forward markets, forward markets hedging and speculation in forward markets.

Meaning of forward markets

Features , arbitrage in forward markets

Forward markets hedging

Speculation in forward markets

2 Explain the interest rate parity theory and purchasing power parity with examples.

Interest rate parity theory with examples

Purchasing power parity theory with examples

3 Explain the cash concentration strategies and cash management structures.

Cash concentration strategies

Cash management structures

4 A particular method is used depending upon the circumstances and the legal accounting procedures adopted in a particular country. Explain all the translation methods.

Current rate method

Current /non current method

Monetary method

Temporal method

5 International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example.

Introduction of international credit market

Explanation of syndicated loans with example

Explanation of External Commercial Borrowings (ECB)

6 Explain the principles of taxation and double taxation. Give some important points on tax havens and its types.

Explanation on principles of taxation

Explanation on double taxation

Explanation on tax havens and its types

 

MF0016-TREASURY MANAGEMENT

1 Collateralised Borrowing and Lending Obligations (CBLO) is a produt in the money market launched in 2003 by CCIL. Discuss the process involved in obtaining membership of CCIL for CBLO.

Process involved in obtaining CBLO

2 Commodities market is the market in which commodities like oil, gold and agricultural products are traded. Who are the players in the commodity market? How does the commodities move?

Players

Factors that affect the commodity market

3 Suppose you are the manager of a company operating in three countries; India, US and UK.

What are the risks you face relating to foreign exchange?

Foreign exchange risk factors

4 Explain interest rate and various types and various sources of interest rate. different types of interest rate risks

framework for measuring and managing the liquidity risks.

5 The Treasury function of a company plays a key role in working capital. Analyse the interface between treasury and working capital.

Interface between treasury and working capital

6 Treasury products are the product in the market available to the treasury for raising and deploying funds for investment and trading in securities and forex markets.

Forex services

Money products

securities

 

MF0017 & MERCHANT BANKING AND FINANCIAL

1 Rating methodology is used by the major Indian credit rating agencies. Explain the main factors of that are analyzed in detail by the credit rating agencies.

Business risk analysis

Financial analysis

Management evaluation

Geographical analysis

Regulatory and competitive environment

Fundamental analysis

2 Give the meaning of the concept of venture capital funds. Explain the features of venture capital fund.

Meaning of venture capital funds

Features of venture capital funds

3 Hire purchase is one of the important concept. There are certain features of hire purchase agreement so explain the points of it. Differentiate between hire purchase and leasing.

Concept of hire purchase

Differences between hire purchase and leasing

4 Explain the concept of Swap. Write down its features and various types of interest rate swap.

Introduction of Swap 2 10

Features of swap

Various types of interest rate swap

5 Elaborate on measuring exchange rate movements. Explain the factors that influence exchange rates.

Measuring exchange rate movement- introduction

Interest rate differentials

Focus on demand supply model

Economic factors

Political conditions

6 Write short notes on:

International Credit Markets

International Bond Markets

International Credit Markets

International Bond Markets

 

MF0018 & INSURANCE AND RISK MANAGEMENT

1 Explain the risk management methods.

Loss control

Loss financing

Internal risk reduction

2 An organization is a legal entity which is created to do some activity of some purpose. There are elements of a life insurance organization. Explain the elements of life insurance organization.

Important activities

Internal organization

Distribution system

Functions of the agent

3 Insurance is the most important industry. Elaborate the different types of mediclaim and liability policies.

Explanation of all 5 types of mediclaim policies

Explanation of all 6 types of liability policies

4 Give short notes on :

Pricing objectives.

Pricing elements.

Rate computation

Pricing objectives

Pricing elements

Rate computation

5 Explain the creation and application of insurable interest. Give the differences between wagering and insurance.

Creation of insurable interest

Application of insurable interest

Differences between wagering and insurance

6 Identify the role of insurance in managing risk financing. Explain the importance of insurance transaction. Discuss in different perspectives of insured and insurer

Role of insurance in managing risk financing

Introduction of insurance transaction

Explanation of different perspectives of insured and insurer.

SEM 4 PM WINTER 2014

PM 0015 – QUANTITATIVE METHODS IN PROJECT MANAGEMENT

1 Write short notes on:

 Management Operation System Technique (MOST)

 Project Budgeting

A  Management Operation System

Technique (MOST)

 Project Budgeting

2 Describe the different nonnumeric methods for project selection.

A Description of the non numeric methods

 The Sacred Cow

 The Operating/Competitive Necessity

 Comparative Benefits

 Rank-ordering (Q sort)

3 What do you understand by managing cash flow?

Description of Moving Averages and

Exponential Smoothing.

4 Describe how you can choose an appropriate forecasting model.

A  Guidelines for Selecting a Model for the

Purpose of Forecasting

 Performing a Residual Analysis

 Measuring the Magnitude of the

Residual Error Through Squared or

Absolute Differences

 Mean Absolute Deviation

 Principle of Parsimony

5 Describe how you can display data using Gantt chart and Network Diagram Chart in MS Project.

A Description of displaying data using Gantt chart

Description of displaying data using network diagram chart

6 How to create a report on the project activities in the MS Project

A Setting Up of Reports

Process of Creating or Editing Reports

Reports that can be printed

Check the Reports Available

Print a Report

Reports by Report Type

 

PM 0016 –PROJECT RISK MANAGEMENT

1 Explain the concept of Risk Breakdown Structure(RBS). What are the uses and benefits of Risk Breakdown Structure

A Explanation of concept of risk breakdown structure

Description of uses and benefits

2 Briefly explain the risk handling strategies

A Retaining/accepting risk

Risk abatement

Mitigating consequences of risk occurrence

Transferring risk

Avoiding risk

3 What are the steps to balance short term and long term plans? What are the risk impacts? Give examples.

A Listing of the steps to balance short term and long term plans

Examples of risk impact

4 Explain contract management? List the differences between a program and a project in business.

A Explanation of contract management including types of contracts

Listing the differences between a program and a project in business

5 Pavan Misra is a project manager in Latitude Software Pvt Ltd Company. Pavan attended the seminar conducted annually in HCF convention centre, Lucknow. One of the managers portrayed the following situation at a company at which he had worked: In any organisation the project managers were remunerated for rectifying the problems in troubled projects. A manager who took a project that was not in good shape had refurbished it to good shape and it was appreciated by the customers. He could foresee a sizable bonus at his next performance review. The management analysed it to be a proper way to encourage their employees to outstanding performance. One project manager at this company analysed this incentive system and, as should have been expected by upper management, employed it in his own best interest. He would secretly allow his projects to worsen slowly until they were on the edge of cancellation, then, with obvious, evident, heroic effort, would revive them. His actions – of which he made certain that his managers were aware – earned him considerable bonuses time and again. The higher management finally came to know that he was the cause of the problems that his projects suffered, and he was immediately dismissed. Pavan’s response to this presentation was twofold:

Good for the Manager

Top management at this company made it apparent to the project manager that it was his interest to save a troubled project. If top management didn't analyse to provide him with a troubled project, he had to provide it for himself. The manager showed discernment and cleverness in supervising his projects in such a way that he could concurrently attain the company's goal and his own (financial reward).

Shame on the Company

Top management at this company failed to guarantee that the project manager's best interest overlapped with the company's best interest. If the company wanted to have projects that were in good shape throughout their lifetimes, then their incentives to the project managers should have been focused toward keeping projects healthy. Managers whose projects never weakened should have received greater bonuses than managers whose projects suffered and later recovered. Furthermore, they failed to distinguish the apparent skill that this manager had; rather than firing this manager the company should have changed its incentive system and let this manager grow in a situation that would simultaneously benefit the company.

What could have the company done to avoid such situation? Do you think that Risk mitigation is a useful approach for this company? Justify.

A evaluation of what the company could have done(relate it to evidence from the case)

statement whether risk mitigation is useful state the reasons for this stand 4

6 Explain the need for documentation?

A Why documentation is vital

Aspects of project to document

Benefits

 

PM 0017 –PROJECT QUALITY MANAGEMENT

1 Describe the tools and techniques used for quality planning.

A Listing of tools and techniques used for quality planning

Description of the tools and techniques used for quality planning

2 Discuss the various tools used for understanding data.

A Listing of the tools

Description of the tools

Steps to create

3 Describe the Enterprise Project Management Model(EPM)

A Definition

Model which supports EPM

Implementation of EPM

Advantages of EPM

4 Explain the project management value initiative

A General description of project management value initiative

six steps in the project initiative program

5 Briefly explain the seven forces involved in the success of quality in project management.

A Explanation of :

 Placing the budgetary considerations ahead of the quality

 Placing schedule considerations ahead of quality

 Placing political considerations ahead of quality

 Being arrogant

 Lack of fundamental knowledge, research or education, the principles of quality assurance

 Pervasively believing in entitlement

 Practicing autocratic behaviours, resulting in “enrolment”

6 UK based Sonifex has been manufacturing equipments to broadcast audio for the radio, TV, security and telecommunications for more than 40 years. A reputation for building high quality, reliable professional audio products, 100% engineering and manufactured in their UK factory and is being used in facilities all over the world has been earned by Sonifex.

Sonifex is in private owned by its directors and headed by Marcus Brooke. Sonifex’s finest known products comprises of the award winning Courier portable flash-card recorder, which was chosen as the millennium product by the UK’s design council. The Red Box range of audio interfaces, that are designed for systems integrators and the lately introduced reference monitor range, a new series of rack-mount audio monitors that utilise the latest DSP (digital signal Processing) technology is also one of Sonifex’s product.

In the late 1990s, during the drift towards overseas manufacturing, the need to overhaul its complete operation if it were to maintain its status as a leading UK manufacture and to retain its expert manufacturing staff was recognised by Sonifex. Of late, the company realised that a modification needed in the way the manufacturing process was controlled so that stock control, invoicing and accounts can be incorporated. An Excel system called EFACS, allowed to do a lot of what was needed in terms of stock control and production planning. However, the system was very cumbersome and wasn’t really suited to the needs of a smaller company where one person usually has more than one task to be performed. Sonifex had its own in-house software expert that could perform a thorough inspection and take a look at the system to see how on the improvements. A new front end was created.

Sonifex was the first to invest in Dscope Series III audio analysers. In fact they were involved in helping to incorporate beta testing in the unit. A prototype was seen at a broadcast convention and the beta test was advised to perform as a must. The price was a factor- it is incredibly competitive when compared to the test equipment offered by other manufactures, but that wasn’t the only reason to be chosen. They were also convinced by its incredible feature-set and by its user friendliness, but the main deciding factor was that the system could be easily integrated into their test systems, enabling them to develop their own user interface, integrating the scope seamlessly into their own software system.

The company’s Dscope series III is an inclusive and powerful measurement system for analog and digital audio generation and analysis, consisting of digital audio carrier analysis, acoustic transducer testing and testing of sound devices. The net result of Dscope III was very a rapid diagnosis and correction of any manufacturing faults, with detailed test records being written directly into the test system, giving a complete product that was ever built. This, in turn led to far more effective component batch control of products on the manufacturing lines, and more efficient technical support of products in the field. Each and every step of the phase of the Dscope III series had to undergo a complete inspection, measurement of the devices and testing.

Sonifex thus has been able to standardise on the Dscope III series for both development and testing purposes, allowing engineers to exchange results and test procedures between departments. The Dscope III analysis was a important part of the company’s performance criteria.

Sonifex’s followed automated testing process and is now an integral part of its fresh software package, which was developed in-house. By doing the right inspection, measurement and testing at the right time Sonifex has retained their manufacturing operation in UK when many of the competitors had to move overseas. In spite of all this Sonifex continued to develop quality design and manufacture the quality products in such a way that customers come expecting them.

What were the challenges faced by Sonifex’s measurement system? Describe the role of inspection, measurement and testing in building Sonifex.

A Listing of challenges

Description of the role of inspection, measurement and testing

 

PM 0018 –CONTRACTS MANAGEMENT IN PROJECTS

1 What is E-procurement?

A  Definition

 Benefits

 Seven types of e-procurement

2 Explain condition for adopting National Competitive Bidding and the requirements of National Competitive Bidding.

A Explanation of

 condition for adopting National Competitive Bidding and

 requirements of National Competitive Bidding

3 List the features of Item Rate contracts and demonstrate how they are different from Lump Sum contracts.

A Listing of features of Item Rate contracts

Differences

4 What is RFP? What are the types of consultancy contract?

A Definition of RFP, What it includes

Description of types of consultancy contracts, where it is best suited

5 Briefly explain the areas of risk and causes of risk in contracts. Briefly describe five conditions for termination of a contract?

A Explanation of various risks

Description of conditions for termination of contract

6 What is outsourcing? What are its benefits and draw backs? Write short notes on contract compliances?

A Explanation of outsourcing, benefits and drawbacks

Short notes on contract compliance

 

SEM 4 HCS WINTER 2014

MH0056 – Public Relations & Marketing for Healthcare Organizations

1 What is marketing mix? Explain the four P’s of the marketing mix.

Meaning of marketing mix

Explanation of four P’s

2 List the different methods of qualitative and quantitative research. Explain the unique features of each methodology.

Listing the different methods

Explanation

3 Elaborate the concept and significance of marketing healthcare.

Explanation of concept of marketing in healthcare

Significance of marketing healthcare

4 Explain market segmentation.

Definition

Explanation

5 Describe SWOT analysis.

Definition

Characteristics

Explanation of process of SWOT analysis

6 List and explain the factors that attract corporates to healthcare.

Listing the factors

Explanation of all the factors

 

MH0057 – Management of Healthcare Human Resources

1 Define manpower planning. Explain the steps in manpower planning.

Definition

Explanation of steps

2 Define training. Explain the various steps involved in the training cycle.

Definition

Explanation

3 Discuss the importance of HRM in healthcare organisations.

Explanation of HRM in general

Importance of HRM for the employees, society and the organisation

Strategic role of HRM in healthcare

4 Explain the impact of government on reward management.

What is reward management

Impact of government on reward management

5 Explain the importance of human relations in healthcare services.

Brief overview of human relations in healthcare services

Explanation of importance of human relations in healthcare services

6 A healthcare organization opens a new cafeteria. Consider that you are the HR manager of the healthcare organization and you are given the task of recruiting the staff for managing, cooking food, cleaning the cafeteria and so on. Explain the various methods of recruitment you would follow in selecting the right candidate for the job.

Listing the various processes in recruitment

Explanation of various processes

 

MH0058 – Legal Aspects in Healthcare Administration

1 Which are the 3 types of inquest’s in India? Explain.

Mentioning 3 types of inquest

Explanation

2 Explain the relevance of consumer protection act in the hospital scenario.

Definition of consumer

Explanation of consumer rights

Explanation of relevance of consumer protection act in hospital

3 Explain health as a fundamental right.

Definition of health

Explanation of health as a fundamental right

4 What is informed consent? Describe the implications of breaching confidentiality.

Meaning of informed consent

Importance of informed consent

Explanation of implications of breaching confidentiality

5 Describe two important Indian cases that have led to the formation of case laws in medical emergencies.

Explanation of Paschim Banga Khet Mazdoor Samiti Vs state of west Bengal case

Explanation of Paramanand Katara Vs Union of India

6 Explain the various systems of medicine prevalent in India.

Listing the various systems of medicine in India

Brief explanation

 

MH0059 – Quality Management in Healthcare Services

1 Discuss the dimensions of quality management in healthcare.

Listing all the dimensions

Brief explanation of all the dimensions

2 Discuss the methods of performance evaluation in healthcare services.

Listing all the methods of performance evaluation

Brief explanation of all the methods of performance evaluation

3 Describe Maxwell’s concepts of quality.

Listing of Maxwell’s concepts of quality

Explanation of Maxwell’s six dimensional quality model of healthcare services

4 Explain the implementation of QMS in healthcare organization.

Brief outline of QMS

Listing of steps in implementing QMS in healthcare organization

Explanation of steps

5 Define accreditation and certification. List the benefits of accreditation and certification of hospitals.

Definition of accreditation and certification

Benefits of accreditation and certification

6 Differentiate between Six sigma and Total quality management.

important differences between six sigma and TQM

 

SEM 4 HR WINTER 2014

MU0016 – Performance Management and Appraisal

1 Discuss the principles and dimensions of Performance Management

Explaining the principles of Performance Management

Explaining the dimensions of Performance Management

2 Assume that you have joined as an HR in an organization. The first task assigned to you is to conduct the Performance Appraisal Process. What according to you is its purpose? Describe the entire Performance Appraisal process.

Explain the purpose of Performance Appraisal

Explain the Performance Appraisal Process

3 Discuss the components of a Performance Appraisal feedback. Describe the steps in giving a constructive Feedback

Explaining the components of Performance Appraisal Feedback

Explaining the steps in giving a Constructive Feedback

4 Discuss the skills that a line manager require for effective Performance

Management.

Listing the skills

Explaining the skills

5 Describe the modern methods of Performance Appraisal

Explain all the five modern methods of Performance Appraisal

6 Write a brief note on the Employee’s responsibility in Performance

Planning Mechanics

Explaining the employee’s responsibility in Performance

Planning Mechanics

 

MU0017 – TALENT MANAGEMENT AND EMPLOYEE RETENTION

1 Explain the importance of Talent Management Process. Describe the stages of Talent Management Process

Importance of Talent Management Process

Explaining the stages of Talent management Process

2 Describe the top strategies adopted to improve employee retention

Explain the top strategies to improve employee retention

3 Explain the key Compensation principles. What do you mean by Total rewards?

Describe the elements of Total rewards

Explaining the key compensation principles

Definition of Total rewards

Explaining the elements of Total rewards

4 What are the responsibilities undertaken by an HR to ensure compliance to regulations? Explain the steps involved in ensuring safe work environments

Responsibilities of an HR to ensure compliance to regulations

Explaining the steps involved in ensuring safe work environments

5 Explain the key elements of a Talent Management System

Explaining the key elements of a Talent management system

6 Explain the concept of Talent Acquisition .Explain the talent acquisition strategies

Concept of Talent Acquisition strategies

Explanation of the Talent acquisition strategies

 

MU0018 – Change Management

1 Describe Kotter’s Eight Step Change Model

Explaining Kotter’s Eight Step Change Model 10

2 Define Resistance to change. Explain some of the techniques to overcome Resistance to change.

Definition of Resistance to change

Explaining the techniques to overcome Resistance to Change

3 What do you mean by Organizational Effectiveness? Explain the factors in achieving Organizational Effectiveness.

Definition of Organizational Effectiveness

Explaining the factors in achieving Organizational effectiveness

4 What do you mean by Change Agent? Describe the characteristics of successful Change Agents.

Definition of Change Agent

Explaining the Characteristics of successful Change Agents

5 Explain the Behavioural Approach to Individual Change.

Explanation of the Behavioural Approach

6 Write a brief note on the following:

a)Kolb’s Learning Cycle

b)Peter Senge’s framework on Organizational Learning

Explaining the concept of Kolb’s Learning Cycle

Explaining the concept of Peter Senge’s Framework

 

SEM 4 OM WINTER 2014

OM 0015 – MAINTENANCE MANAGEMENT

1 Write short notes on the following:

 Categories of maintenance activities

 Mean Time Between Failures (MTBF)

 Advantages of a Sound Replacement Program

 TPM implementation

A  Categories of maintenance activities

 Mean Time Between Failures (MTBF.)

 Advantages of a Sound Replacement Program

 TPM implementation

2 Explain briefly the functions of maintenance planning. What are the benefits of maintenance planning?

A Listing and brief description of functions of maintenance planning

Listing of benefits of maintenance planning

3 What are the three stages in the lifecycle management of any machinery? Explain in brief the Life cycle management system.

A  Listing of the three stages

 Description of the stages with help of diagram(Life cycle management process), examples

4 Effective implementation of maintenance management in Quarta Technologies Quarta Technologies is a leading manufacturing company in Bhopal. It manufactures six million tubes a year. Each year, production shuts down for few weeks allowing capital investment projects and deep maintenance to be performed. These include process changes and a variety of maintenance activities are executed.

The Challenge

Ramping up to full production capacity after the shut sown was a slow process with attendant quality issues. The equipments used in this organisation were used for several years before it was either discarded or replaced with a similar new machine. From the time the equipment were brought, the production and maintenance personnel accumulated considerable knowledge about the equipment, the manner in which failures occur and the symptoms that it develops before a particular failure or malfunctioning happen. The organisation recognised an opportunity to reduce the quality costs of the annual shutdowns by planning and troubleshooting techniques.

The Solution

The organisation, worked with the plant leadership to improve project and risk management skills by introducing the common process. A progressive learning was done with respect to equipment usage and systematically captures many types of information and put to use. One method was to develop good trouble shooting mechanisms. This mechanism was a structured approach to identify the root cause of the problem that needs some correction when viewed from the maintenance. By successively checking on a set of condition about the equipment, several alternatives pertaining to the possible problematic areas will get eliminated and progressively narrows down to a few. Once this stage is reached, it is possible to conduct a detailed analysis to locate the problem and take corrective measures.

This helped the organisation to implement trouble shooting techniques which reduce the shutdown period and a total of 110 distinct maintenance projects and capital investments were managed. It also eliminated schedule conflicts that would have caused delays. This technique helped them to achieve their goals, ramping up faster to full production and improved team corporation.

What was the challenge faced by Quarta Technologies? What steps were taken by them to reduce it?

A Description of the challenge

Description of trouble shooting mechanism

5 Write short notes on the following:

 Routine maintenance

 Inventory planning spare parts

 Benefits of scheduling

A  Routine maintenance

 Inventory planning spare parts

6 Explain briefly the twelve steps to be firmed up and practiced for successful implementation of the Autonomous principles in a production unit.

A Explanation of the following

1. Introductory Education and Training

2. Cooperation among Departments

3. AM is a job fit

4. Small groups

5. Managers must take the Lead

6. Education and Practice

7. Practice first

8. Actual effects

9. Rules and standards are set by Operators

10. AM audit

11. Quick response

12. Be thorough

 

OM 0016 – QUALITY MANAGEMENT

1 Write short notes on the following: Integrating Quality into Strategic Management Six Sigma as a quality framework Reliability Types Juran’s Trilogy

A Integrating Quality into Strategic Management Six Sigma as a quality framework Reliability Types Juran’s Trilogy

2 Elucidate different types of Quality Management Systems (QMS). What are the benefits of implementing a QMS?

Explanation of various QMS (including industry and product specific and nonspecific types, examples)

Benefits of QMS

3 ABC is an organisation. The organisation is at the stage of lack of Quality products and services to meet the customer requirements. The organisation decides to develop a strategy and hire people to enhance the quality of its products and services. Being the quality head of the organisation what are the approaches you will consider for initial cost data collection.

Listing of the approaches

Justification why the approach was chosen

Conclusion

4 Write short notes on the following: Quality standards Significance of Quality Control

Automated manufacturing Applications of Design of Experiments (DOE) to product and process design

A Quality standards Significance of Quality Control Automated manufacturing Applications of Design of Experiments (DOE) to product and process design

5 This is a case study about an airline. It states that how at the initial stages the airline was not functioning properly and could not achieve customer satisfaction but however after the implementation of Total Quality Management (TQM), the company prospered.

Bryan air airlines started in year 1988 with only 67 employees and with one 18 seater turboprop plane from the south of east of Chelsea to London-Gatwick which carried 5000 passengers on one route (Harrison, 2002). In 1990-1991, the company had 700,000 passengers.

However, in spite of the raise of passengers, the company could not manage cost that the company had lost its money during the expansion of the business. The management decided to bring a brand new management team which suggested a re-launch of the airlines as a “low fares or no frills” airline, closely modelling the Southwest Airlines model in the U.S.

In addition, there was another problem related to quality service. Since it was a “low fares or no frills” airline it could not cater to the customer needs. So the company decided to use TQM and a strategic plan where both the internal and external customers will be given importance and all the main focus will be customer satisfaction. Hence the strategic option that was used by the company for satisfying both internal and external customers and marketing environment was used to attain total quality management.

Hence by implementing TQM and strategic planning the company could satisfy both the clients and the customer. Now Bryan air is one of the leading airlines in the world.

Identify the steps taken by the airline company which made them one of the leading airlines in the world.

A Identification of the quality initiatives with evidence from the case Analysis of these initiatives along the benefits Conclusion

6 Summarise why corporate culture is important

A Brief explanation/definition of corporate culture Instances where corporate culture must be changed Why does culture matter?

Conclusion

 

OM0017 – ADVANCED PRODUCTION AND PLANNING CONTROL

1 Write short notes on: Classification of Inventory Models Role of Controls in Operation Cycles Forward scheduling PPC for Different Systems of Manufacturing

A Classification of Inventory Models Role of Controls in Operation Cycles Forward scheduling PPC for Different Systems of Manufacturing

2 Five jobs are to be processed at a work station. The processing time and the due date in days are given below. Determine:

a) The sequence of job according to the shortest processing time.

b) The total completion time.

c) The mean flow time or average completion time.

d) The average number of jobs in the system each day,

e) The average lateness.

Job

A

B

C

D

E

Processing time in days

6

19

16

11

13

Due date in days

8

22

20

14

14

Calculation of

a) The sequence of job according to the shortest processing time.

b) The total completion time.

c) The mean flow time or average completion time.

d) The average number of jobs in the system each day,

e) The average lateness.

3 Differentiate between FMS and standalone machines. Describe a few Applications of FMS in Industries

Differentiation between FMS and standalone machines

Description of application in industry (pharma, aircraft, automobile, textile etc.)

4 Write short notes on: Material Requirement Planning Forecasting in Operations Off shoring Agile manufacturing

A Material Requirement Planning Forecasting in Operations Off shoring Agile manufacturing

5 Define quality planning. Explain the phases of quality planning

Definition of quality planning

Explanation of phases of quality planning

6 Explain the importance of Supply Chain Management(SCM) and the problems addressed by SCM.

Explanation of importance eof SCM

Elaboration of problems addresses by SCM 

OM0018- Technology Management

1 Consider that you are a manager in a company and you want to manage a technology that is newly incorporated.

a. Describe the effects of technologies on business.

b. Prepare a list of the factors that are considered in managing technology.

A a. Explaining the effects of technologies I business

b. Collect from the key issues in managing technological innovation

2 The purpose of forecast is to improve the quality of the decisions related to selection of an alternative from available alternatives and not to force to accept a particular decision.

Explain various techniques for forecasting with a neat diagram

A Diagram 3 10

Describing the techniques 7

3 Write short notes on

a. Technology adoption

b. Technology diffusion

c. Technology absorption

A a. Technology adoption 3

b. Technology diffusion 3 10

c. Technology absorption 4

4 When you choose a new technology, you may have to face some of the question like what are its functional requirements, non-functional requirements and does the technology fit the organization culture?

a. How do you answer for these questions?

b. What is memristor?

A a. Explaining eight tips related to the selection of a new technology

b. Explaining memristor 2

5 Write short notes on

a. Bridging agencies

b. Problem solver model

c. Bar-Zakay model

d. Schlie, Radnor and Wad model

A a. Bridging agencies 2

b. Problem solver model 2 10

c. Bar-Zakay model 3

d. Schlie, Radnor and Wad model 3

6 Explain the basic scheme for knowledge based applications

A Diagram of basic scheme for knowledge based applications

Explaining the knowledge based technology process

 

SEM 4 MIS WINTER 2014

MI0038- ENTERPRISE RESOURCE PLANNING

1 a. Discuss about ERP software selection criteria.

b. What is improper ERP system selection? Explain in detail

A a. Explaining the ERP software selection criteria

b. Explaining the improper ERP system selection

2 a) Discuss the components of Customer Relationship Management.

b) Explain the different modules of R/3

A a. Explaining the 4 different component of CRM

b. Explaining atleast 6 modules 6

3 a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the departments know what the others are doing. Now which environment is considered to be better and why?

b. Explain integrated Management of integration.

A a. identifying which environment 2

explaining the reasons 4 10

b. explanation of integrated Management of information

4 A business products distributor was manually processing over 300,000 customer orders each year. Heavy order flow prior to shipping cut-off timeframes and a highly variable daily volume created staffing challenges and inconsistent order turnaround times.

Despite an effort to process customer orders via EDI, the company continued to receive over 20,000 orders per month via fax and email requiring manual data entry. Customer Service Associates in three different centres manually entered the orders into the order management system with the added pressure of meeting a shipping deadline. As any manual single-pass data entry process there were many errors, especially during peak processing cycles.

Due to a complex product catalogue, variety of order types received from customers, and the large customer base, finding and training data entry specialists was a challenge. Fluctuating daily order volumes made maintaining appropriate staffing levels very difficult. During peak demand periods order processing lags would greatly decrease customer satisfaction levels. To solve all these problems the company implemented an outsourced automatic data entry solution with sophisticated “free-form” data extraction for their fax and email orders. The solution was able to recognise and capture data from any customer order format with 99.5% accuracy. Order input no longer requires the participation of the company’s order entry staff, which has reduced labour costs. The solution also receives fax and email orders on behalf of the company directly from customers and converts the hardcopy order to an EDI electronic purchase order for the order management systems.

The solution includes a customised web-based portal to support exception processing and a secure web tool for archiving and storing images of all of the original order documents. The solution is completely accessible on demand from any of the company’s workstations. The solution was fully operational within 90 days and required zero capital investments in hardware, software or labour on the part of the company.

Questions:

a. What are the challenges that the company faced before the installation of the Data Entry solution?

b. What are the benefits of the Automatic Data Entry solution?

A a. Listing the Challenges 5 10

b. Listing the benefits 5

5 Write short notes on

a. Gap Analysis

b. Reduction of lead time

c. BAAN company

d. End users

e. ERP trends

A a. Explaining 2 10

b. Explaining reduction of lead time 2

c. Explaining about BAAN company 2

d. Explaining End users 2

e. Explaining ERP trends 2

6 Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram

A Diagram 3

Listing the different sub modules 2 10

Explaining 5

 

MI0039- E-COMMERCE

1 Electronic Commerce is commonly known as e-commerce, is a process of buying and selling of goods or services using electronic systems. List the applications and benefits of e- Commerce.

A a. Applications of e-Commerce 5

b. Benefits of e-Commerce 5 10

2 The e-Commerce architecture is divided into different layers which help us to have an organized discussion of building blocks of e-Commerce in a logical order. Explain the layered architecture of e-Commerce systems

A Explaining the six layers of e-Commerce systems 10 10

3 Suppose you are the network admin of WXZ Software Company and you are given the responsibility of managing all the servers. What are the steps you would follow to avoid hacking of the company’s information?

A Explaining the threat and to avoid threats 10 10

4 Assume that you are the project manager of VSG company. Due to some reason the company’s server got shut down and the company is not able to access the company’s confidential data. What steps would have been taken by you to avoid this?

A Explaining the backup alternatives 10 10

5 Write short note on

a. Target Audience

b. Preparing the budget

A a. Target Audience 5 10

b. Preparing the budget 5

6 Guest look is an Indian based cosmetic manufacturing company which manufactures a wide range of cosmetics for men. Although its product was used by men all over the world, a number of new cosmetic manufacturing companies arose in the market challenging Guest look. Now Guest look has to find innovative ways of advertising its products.

So far, Guest look’s advertising aids were mostly printed and television media. Now Eguest look realized the importance and benefits of e-Marketing and has started concentrating on e- Marketing. As the company is known for its integrity and will not compromise on that with spam and unsolicited mails. Therefore, company identified three techniques such as search engine optimization, improving existing website and banner ads.

a. What are the benefits of offline advertising? Are Guest look following offline advertisement? Justify your answer

b. If you are working with the development team of Guest Look, how would you go about improvising the existing website?

c. What banner ads?

A a. Listing the benefits of offline advertising 2

Justification of the answer for using offline advertisement

b. Explaining how to improvise the existing website

c. Explaining banner ads and its drawbacks 3

 

MI0040- TECHNOLOGY MANAGEMENT

1 Consider that you are a manager in a company and you want to manage a technology that is newly incorporated.

a. Describe the effects of technologies on business.

b. Prepare a list of the factors that are considered in managing technology.

A a. Explaining the effects of technologies I business

b. Collect from the key issues in managing technological innovation

2 The purpose of forecast is to improve the quality of the decisions related to selection of an alternative from available alternatives and not to force to accept a particular decision.

Explain various techniques for forecasting with a neat diagram

A Diagram 3 10

Describing the techniques 7

3 Write short notes on

a. Technology adoption

b. Technology diffusion

c. Technology absorption

A a. Technology adoption 3

b. Technology diffusion 3 10

c. Technology absorption 4

4 When you choose a new technology, you may have to face some of the question like what are its functional requirements, non-functional requirements and does the technology fit the organization culture?

a. How do you answer for these questions?

b. What is memristor?

A a. Explaining eight tips related to the selection of a new technology

b. Explaining memristor 2

5 Write short notes on

a. Bridging agencies

b. Problem solver model

c. Bar-Zakay model

d. Schlie, Radnor and Wad model

A a. Bridging agencies 2

b. Problem solver model 2 10

c. Bar-Zakay model 3

d. Schlie, Radnor and Wad model 3

6 Explain the basic scheme for knowledge based applications

A Diagram of basic scheme for knowledge based applications

Explaining the knowledge based technology process

 

MI0041- JAVA AND WEB DESIGN

1 Write down what the following tags will perform

a. <table>

b. <td width>

c. <embed>

d. <a>

e. <object>

A a. <table>

b. <td width>

c. <embed>

d. <a>

e. <object>

2 Write short notes on

a. Web browsers

b. Web development tools

A a. Explaining web browsers with an example

b. Explaining web development tools with an example

3 Write a programme to create a webpage that prints the name of the STUDENT database in Wide Latin font and set the subtitle with description of the STUDENT to the screen. Set the page layout to the webpage. Insert one image after the database with a Thank you note.

A Programme 7 10

Writing the output for the programme written 3

4 Read the following case study thoroughly and answer the following questions:

ABC is an educational institute which is reputed for its management courses. It has 3 branches in different places and is planning to launch 2 more branches in some other places. The institute used to maintain the student details in the form of a hard copy file. One day, a fire broke out in the record section and all such records were destroyed. Next day the management decided to maintain the student details in a computer so as to prevent the damage due to such disasters. One of the management members suggested that XYZ Company is capable of developing a kind of application for maintaining records using java. The member further told other members that in his friend’s organisation the same java application developed by the sXYZ company was working very effectively and it also offered enough security parameters. Immediately the management appointed an employee who had good knowledge of java language to oversee the implementation of the required application. That employee prepared an outline of the company’s requirements and submitted it to the XYZ Company. The requirements of institute were: For institute’s employees–student details, course details, materials, and access rights. For students it was– Course material, feedback on assignments, course details and faculty details.

XYZ company’s web designers developed a prototype of an application based on the requirements of the ABC institute. Now the programmers of XYZ company detailed the process of application development based on the specified requirements. They decided that for display purpose they can use JSP (Java Sever Pages) and to retrieve the details of a particular student, they would create JDBC connection to the all branches. The student details can be stored in a database table (server side) by using MySql.

They also decided to use servlets for internal process. That is, sending of request and obtaining response from the server. After developing the application, they submitted it to ABC institute for testing purpose. During the testing process, it was found that there is no proper security mechanism in the application. That is, the application permitted ‘Login’ by every member. So ABC company asked XYZ company to install security mechanism in the application such that it gives separate access to the employees and students. XYZ company modified the application by giving only limited and absolutely necessary access rights to the concerned users. Also a new security parameter added to the application, prevented access by a user for 24 hours if he/she entered incorrect ‘Login’ details for three consecutive times.

a) Give reasons as to why ABC institute decided to choose XYZ Company for the development of Java application.

b) Discuss the reason for using JSP in java application.

A a. Answering for reasons 5

b. Reason for using JSP 5 10

5 For the above case study answer the following questions

a. State the reason for using database connection in the application.

b. Explain the purpose of creating a java application for the ABC institute.

A a. Reasons for using database connection 5 10

b. Explaining the purpose of creating a java application

6 How do you handle exception in java? Give with an example

A Explaining handling exception and the ways of exception can occur

Exception types 4

Explaining different types of exception handling like, using throw, using finally, etc

 

SEM 4 IB WINTER 2014

IB0015- Foreign Trade of India

1 Analyze the changes in the composition of India’s foreign trade since 2001.

Overall picture of changes in composition of trade

2 Discuss the regulatory framework of India’s foreign trade.

Important laws governing exports and imports of India

3 List the thrust exports markets of India. Which products are categorized as thrust export products? Discuss.

Listing markets

Discussing products

4 How is services trade important for India? List the important services.

Importance

listing

5 Explain the various systems of quoting exchange rates. What is the meaning of option forward rates?

Systems of exchange rates

option forward

6 List the types of currency risk and explain how they are managed.

listing

Currency risk management

 

IB0016 – GLOBAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT

1 Assume that you are working in a textile company. Your company decides to import all the raw materials cotton clothing from the global suppliers to improve the sales. The company assigns you the task of analysing various issues that must be considered while importing. What are different issues you face while importing the goods from a global supplier?

[Listing of the issues with respect to various countries you wish to import from.

Brief explanation of issues with suitable examples

Summarization of how these issues may affect your company’s business

2 Insurance Claim by Jayshri Impex

Jayshri Impex is one of India's leading garment manufacturer and exporter of textile dyes and chemicals whose manufacturing facility is located at Jethpur (near Rajkot), Gujarat. The head office of the company is at Mumbai.

The company manufactures an African traditional dress worn by all natives of African cities - "khanga". Jayshri Impex has set high standards in garment export and it is recognised by the government of India for its extraordinary work. They have their presence in other cities of India as well as in Africa.

Theft of goods

Armed bandits on October 5, 2004, looted the export consignment of 185 bales of fabrics from the train, when it was transported to Brazzaville (Republic of Congo, West Africa). The company had insured their cargo with Bajaj Allianz and lodged a claim at the Bajaj Allianz, Rajkot office on the same day.

Insurance support from Allianz

Even though the location of theft was in the remote jungles of Africa, Bajaj Allianz appointed Lloyd's Agency to carry out a survey immediately to check for the correctness of the claim. Lloyd's was submitted on the survey report on November 20, 2004. It took a month for Lloyd's to submit the report due to the procedural formalities involved in Africa to procure documents like police papers and no trace reports. Since the survey report was submitted in French a translation of the same was done at Ahmedabad on November 23, 2004.

The Insured submitted all the remaining documents such as Power of Attorney, Original Bill Of

Landing, NOC from Consignee, etc on November 25, 2004 from their Head Office at Mumbai. The claim was processed and based on the survey findings it was found to be true and the insurance amount of Rs.31,37,360/- was released on November 30, 2004.

Inference

Jayshri Impex managed to avoid a huge loss thanks to the insurance that it had purchased. The insurance company Bajaj Allianz also responded quickly and supported its client by releasing the amount at the earliest.

Why did Jayshri Impex claim for insurance? What type of insurance may Jayshri Impex opted for. How did the insurance company help Jayshri Impex?

(Source:http://general.bajajallianz.com/BagicCorp/bajaj_home/claims/case_study.jsp)

[Reason for claiming insurance

Inference for the Type of insurance opted (evidence from case study, linking to type of insurance)

Settlement of insurance (support from insurance company)]

3 Explain in detail about INCO terms.

[Definition of INCO terms. What do they indicate?

Listing and description of INCO terms]

4 Name the two types of rate making and explain the factors affecting air freight rates.

Discussion of freight rates (general and specific commodity rate) with example

Brief explanation of freight rates (cost of service, competition, directionality, characteristics of traffic and value of service )

5 Write short notes on

  • Bareboat Charter
  • Combination vessels
  • Importance of free trade zones
  • Dry ports in India

6 Explain the global trends that affect the decision of a global logistics manager

A Explanation of global trends(Market concentration , Production dispersion, Product line diversity) with suitable examples

Concluding remarks

 

IB0017 –International Business Environment and International Law

1 Discuss the salient features of FEMA and elaborate on the difference between FERA and FEMA.

Features of FEMA

difference

2 Explain the various incoterms involved in international contract.

Incoterms

3 What is memorandum of Association? How is it different from Articles of Association?

MoA

Difference with AoA

4 Write short notes on:

a) WTO

b) IMF

a) Meaning and objectives of WTO

b) meaning and role of IMF

5 Discuss the rights of an unpaid seller. What are the remedies available to the buyer against seller for breach of contract?

Rights of unpaid seller

Buyer’s remedies

6 What is technology transfer? Discuss the methods of international technology transfer.

International technology transfer

methods

 

IB0018 – Export-Import Finance

1 What is the meaning of documentary Letter of credit? Explain in brief the types of L/Cs?

meaning

types

2 What is the importance of export documentation? Discuss the various regulatory documents in brief.

Importance

Regulatory documents

3 Discuss the FEDAI rules regarding negotiation of documents under credit.

FEDAI rules

4 Write short notes on:

a) Packing credit in foreign currency

b Post shipment finance in foreign currency

Meaning and role of L/C

Meaning and methods of import financing

5 Discuss any two finance programs by EXIM bank of India.

Meaning

RBI guidelines

6 What is ECGC? Explain Commercial and Political Risks covered under ECGC Policies.

Meaning

Risks covered

 

SEM 4 RETAIL WINTER 2014

ML0015-Services Marketing and Customer Relationship Management

1 “Positioning a service in the marketplace is much like positioning a product”. Explain Service positioning and its purpose with the help of an example.

Explanation of service positioning

Explanation of purposes

Example

2 Elaborate GAP analysis in detail.

Explanation of GAP Model. 10 10

3 “Interaction plays a lead role in building customer relationships”. Explain CIM in this context.

Explanation of CIM

Explanation of Methods

4 What are the various types of conflicts in marketing services?

Explanation of types

5 Elaborate the important steps that service providers should bear in mind while implementing one to one marketing.

Explanation

6 Write short notes on:

a) E-CRM

b) Customer Retention

a) Meaning, opportunities and benefits

b) Meaning and Strategies

 

ML0016-Advertising Management and Sales Promotion

1 Do you agree that humour content in advertisement leads to better results? Support your view with examples.

Explanation of statement

Examples

2 Experts have found that consumers often respond to messages in a hierarchical order of behaviour. Throw light on communication response hierarchy in this context.

Explanation

Diagram of Model

3 Explain the role of a media planner and media buyer.

Role of media planner

Role of media buyer

4 Explain the strengths and limitations of direct marketing. List few products which are suitable for direct marketing.

Explanation of strengths

Explanation of Weaknesses

Listing of products suitable

5 “Kids are the new age customers”. Do you agree with this statement? Explain

Brat Power in this connection.

Explanation 10 10

6 Write short notes on:

a) Stereotyping in advertisement

b) Regulation governing Broadcast Media Advertising

a) Meaning and explanation

b) Explanation

 

ML0017-Mall Management

1 Explain the different types and components of shopping malls.

Explanation of types

Explanation of components

2 Explain different models for malls.

Meaning of malls

Types of mall models

3 Describe the Mall Design Process in detail.

Explanation of malls 10 10

4 Explain Global brands, its benefits and variables.

Meaning

Benefits

Variables

5 Explain Preventive and Predictive Maintenance Techniques in detail.

Meaning & Explanation of PM

Meaning & Explanation of PdM

6 “Risks need to be managed and reduced by the shopping mall officials”. In context of this statement, explain various issues which are taken care by officials.

Explanation of issues

 

ML0018-Project Management in Retail

1 Explain Sensitivity Analysis and the ways in which it is carried out

Explanation of sensitivity analysis

Explanation of four ways

2 Explain Detailed Project Report and Critical areas of concern for a successful retail store.

Explanation of Detailed project report

Explanation of critical areas

3 Describe the steps involved in Network Planning Techniques

Explanation of steps 10 10

4 Every team member has a different attitude towards work which leads to chances of conflict”. Explain the treatments used to overcome the conflict in projects in retail.

Reasons for conflict in a team

Explanation of Methods/Treatments

5 “New ideas are fuel to any organization process”. Explain the Judgmental process in the light of the above statement.

Meaning

Components

6 Write short notes on:

a) Gantt Chart

b) Fishbone Diagrams

a) meaning

b) Meaning

 

SEM 4 MARKETING WINTER 2014

MK0015-Services Marketing and Customer Relationship Management

1 “Positioning a service in the marketplace is much like positioning a product”. Explain Service positioning and its purpose with the help of an example.

Explanation of service positioning

Explanation of purposes

Example

2 Elaborate GAP analysis in detail.

Explanation of GAP Model. 10 10

3 “Interaction plays a lead role in building customer relationships”. Explain CIM in this context.

Explanation of CIM

Explanation of Methods

4 What are the various types of conflicts in marketing services?

Explanation of types

5 Elaborate the important steps that service providers should bear in mind while implementing one to one marketing.

Explanation 10 10

6 Write short notes on:

a) E-CRM

b) Customer Retention

a) Meaning, opportunities and benefits

b) Meaning and Strategies

 

MK0016-Advertising Management and Sales Promotion

1 Do you agree that humour content in advertisement leads to better results? Support your view with examples.

Explanation of statement

Examples

2 Experts have found that consumers often respond to messages in a hierarchical order of behaviour. Throw light on communication response hierarchy in this context.

Explanation

Diagram of Model

3 Explain the role of a media planner and media buyer.

Role of media planner

Role of media buyer

4 Explain the strengths and limitations of direct marketing. List few products which are suitable for direct marketing.

Explanation of strengths

Explanation of Weaknesses

Listing of products suitable

5 “Kids are the new age customers”. Do you agree with this statement? Explain Brat Power in this connection.

Explanation 10 10

6 Write short notes on:

a) Stereotyping in advertisement

b) Regulation governing Broadcast Media Advertising

a) Meaning and explanation

b) Explanation

 

MK0017-E-Marketing

1 Elaborate the e-marketing techniques used for various marketing activities.

Explanation of techniques 10 10

2 “Motivation to buy a product is crucial part of studies in online consumer behaviour”. Explain

Explanation of types of buying behaviour 10 10

3 “A website has to be designed to showcase the company and its products”.

Explain how to create a website along with its elements.

Explanation of creating a website

Explanation of elements

4 Explain 2P+2C+3S Formula in E-Marketing with the help of a diagram.

Explanation

Diagram

5 “Businesses are always looking to develop new sales and distribution channels to maximize profitability and growth”. Explain

Explanation of role of distribution 10 10

6 Write short notes on:

a) Sales Force Automation

b) Customer Loyalty

a) Meaning

b) Meaning

 

MK0018– International Marketing

1 Discuss the different management orientations of a company. How does it affect international marketing?

Management orientations

Effect on international marketing

2 It is very important to analyze the politico- legal environment of a country in international business. Comment.

Discuss the statement

3 Compare GATT and WTO and discuss the implications of WTO on international marketing.

Comparison

Implications of WTO

4 Nestle is marketing bottled water to Pakistan. Which segmentation it adopts there and what are the other international market segmentations?

Nestle’s segmentation

Bases of segmentation

5 Write short notes on:

a) International packaging

b) International logistics planning

a) role and problems with packaging

b) meaning and components of logistics

6 Select a product of your choice for export and explain how you will do the pricing and costing of that product.

Choosing the product

Export pricing and costing

SEM 1 MBA FALL 2013

 MB0038 – Management Process and Organisational Behaviour

1
(a) A vision statement is a formal statement of what a business wants to be. According to Collins and Porras, a vision statement should have four parts. What are those four parts?
(b) Differentiate between ‘process’ and ‘tasks’
A
(a) Parts of vision statement
5
10
(b) Difference between process and tasks
5
2
Planning is called as the cornerstone of management. Define planning and describe the importance of planning. Explain the types of planning.
A
Definition of planning
2
10
Importance of planning
3
Types of planning
5
3
What is meant by ‘span of control’? Differentiate between narrow span of control and wide span of control. What are the factors that influence the span of control?
A
Meaning of ‘span of control’
2
10
Difference between narrow span of control and wide span of control
3
Factors that influence the span of control
5
4
Define Organisational behaviour. What are the various approaches to Organisational behaviour?
A
Definition of OB
2
10
Approaches to OB
8
5
Perception is the way we see and interpret things. Explain the importance of such ‘perception’. What are the factors affecting perception?
A
Importance of perception
4
10
Factors affecting perception
6
6
Give the definition and importance of ‘motivation’. Describe Maslow’s hierarchy of needs theory.
A
Definition of motivation
2
10
Importance of motivation
3
Maslow’s hierarchy of needs theory
5

 

MB0039 –Business Communication
1
Nonverbal communication is ambiguous. Explain the statement with example. Also discuss in brief the types of non-verbal communication.
A
Explanation of statement
Types of non-verbal communication
4
6
10
2
What are the strategies for effective listening? Discuss each of them in short.
A
Listing each of them
Explaining in brief
2
8
10
3
How does general writing differ from business writing in terms of language style and tone?
A
Aspects of business writing
examples
8
2
10
4
One has to decide whether it is necessary to have a meeting and then start planning for it. What types of meetings you can call for your business related activities?
A
Meetings
Types
2
8
10
5
What is memo? When you write a memo, what language and writing style will you follow? Explain.
A
Meaning
Language and style
4
6
10
6
Write short notes on:
a) Business letters
b) Group discussions
A
a) meaning and importance of business letters
5
10
b) Meaning and role of GD
5

MB0039 –Business Communication

1
Nonverbal communication is ambiguous. Explain the statement with example. Also discuss in brief the types of non-verbal communication.
A
Explanation of statement
Types of non-verbal communication
4
6
10
2
What are the strategies for effective listening? Discuss each of them in short.
A
Listing each of them
Explaining in brief
2
8
10
3
How does general writing differ from business writing in terms of language style and tone?
A
Aspects of business writing
examples
8
2
10
4
One has to decide whether it is necessary to have a meeting and then start planning for it. What types of meetings you can call for your business related activities?
A
Meetings
Types
2
8
10
5
What is memo? When you write a memo, what language and writing style will you follow? Explain.
A
Meaning
Language and style
4
6
10
6
Write short notes on:
a) Business letters
b) Group discussions
A
a) meaning and importance of business letters
5
10
b) Meaning and role of GD
5

MB0040- STATISTICS FOR MANAGEMENT

1
A statistical survey is a scientific process of collection and analysis of numerical data. Explain the stages of statistical survey. Describe the various methods for collecting data in a statistical survey.
Meaning of statistical survey
Stages of statistical survey (Listing and Explanation)
Methods for collecting data
2
4
4
10
2
Analysis of daily wages of workers in two organisations A and B yielded the following results:
Organisation
A B
No. of workers 10 20
Average daily wages (Rs) 30 15
Variance 25 100
Obtain the average daily wages and the standard deviation of wages of all workers in the two organisations taken together. Which organisation is more equitable in regard to wages?
Formula and Computation of Combined Mean
Formula and Computation of Combined Standard deviation
Formula and Computation of Coefficient of Variation
Interpretation
2
4
3
1
10
3
a. State the addition and multiplication rules of probability giving an example of each case.
b. In a bolt factory machines A, B, C manufacture 25, 35 and 40 percent of the total output. Of their total output 5, 4 and 2 percent are defective respectively. A bolt is drawn at random and is found to be defective. What are the probabilities that it was manufactured by machines A, B and C?
Stating the addition rule of probability and an example
Stating the multiplication rule of probability and an example
Applying Bayes theorem and calculating the probabilities
2
2
6
10
4
a. What is a Chi-square test? Point out its applications. Under what conditions is this test applicable?
b. Discuss the types of measurement scales with examples.
Meaning of Chi-square test
Applications
Conditions
Types of measurement scales with examples
2
2
2
4
10
5
Explain the Components of Time series.
Meaning of Time series
Components of Time series
2
8
10
6
a. What is analysis of variance? What are the assumptions of the technique?
b. Three samples below have been obtained from normal populations with equal variances. Test the hypothesis at 5% level that the population means are equal.
A B C
8 7 12
10 5 9
7 10 13
14 9 12
11 9 14
[The table value of F at 5% level of significance for 1 = 2 and 2 = 12 is 3.88]
Meaning of Analysis of Variance
Assumptions
Formulas/Calculation/Solution to the problem
2
1
7

MB0041 & FINANCIAL AND MANAGEMENT ACCOUNTING

1
Inventory in a business is valued at the end of an accounting period, at either cost or market price, whichever is lower. This is accepted convention or a practice in accounting.
Give a small introduction on accounting conventions and elucidate all the eight accounting conventions.
A
Introduction of accounting convention
Explanation of all the 8 types of conventions
2
8
10
2
Write down a table with the accounts involved / the nature of account/its affects/ debit or credit.
Please have the transactions given below and prepare the table as per the instructions given above for each transaction.
a. 1.1.2011 Sunitha started his business with cash Rs. 5,00,000
b. 2.1.2011 Borrowed from Malathi Rs. 5,00,000
c. 2.1.2011 Purchased furniture Rs. 1,00,000
d. 4.1.2011 Purchased furniture from Meenal on credit Rs. 1,50,000
e. 5.1.2011 Purchased goods for cash Rs. 50,000
f. 6.1.2011 Purchased goods from Ram on credit Rs. 2,50,000
g. 8.1.2011 Sold goods for cash Rs. 1,25,000
h. 8.1.2011 Sold goods to Shyam on credit Rs. 55,000
i. 9.1.2011 Received cash from Shyam Rs. 25,000
j. 10.1.2011 Paid cash to Ram Rs. 90,000
A
Filling in all the details in the table for all the transactions. Each transaction carries one mark(1*10=10)
10
10
3
From the given trial balance, draft an Adjusted Trial Balance.
Trial Balance as on 31.03.2013
DEBIT BALANCES RS. CREDIT BALANCES RS.
Furniture and Fittings 15000 Bank Over Draft 16000
Buildings 500000 Capital Account 400000
Sales Returns 1000 Purchase Returns 4000
Bad Debts 2000 Sundry Creditors 35000
Sundry Debtors 25000 Commission 5000
Purchases 90000 Sales 235000
Advertising 20000
Cash 10000
Taxes and Insurance 5000
General Expenses 7000
Salaries 20000
695000 695000
1. Charge depreciation at 10% on Buildings and Furniture and fittings.
2. Write off further bad debts 1000
3. Taxes and Insurance prepaid 2000
4. Outstanding salaries 5000
5. Commission received in advance1000
A
Preparation of all the ledger a/c’s
Preparation of adjusted trial balance as on 31.3.2013
5
5
10
4
The reports prepared in financial accounting are also used in the management accounting. But there are few major differences between financial accounting and management accounting.
Explain the differences between financial accounting and management accounting in various dimensions.
A
Writing down all the differences between the financial and management accounting
10
10
5
Draw the Balance Sheet for the following information provided by Sandeep Ltd..
a. Current Ratio : 2.50
b. Liquidity Ratio : 1.50
c. Net Working Capital : Rs.300000
d. Stock Turnover Ratio : 6 times
e. Ratio of Gross Profit to Sales : 20%
f. Fixed Asset Turnover Ratio : 2 times
g. Average Debt collection period : 2 months
h. Fixed Assets to Net Worth : 0.80
i. Reserve and Surplus to Capital : 0.50
A
Preparation of Balance sheet (Includes all the ratios)
10
10
6
Write the main differences between cash flow analysis and fund flow analysis.
Following is the balance sheet for the period ending 31st March 2011 and 2012. If the current year’s net loss is Rs.38,000, Calculate the cash flow from operating activities.
31st MARCH 2011 2012
Short-term loan to employees 15000 18000
Creditors 30000 8000
Provision for doubtful debts 1200 -
Bills payable 18000 20000
Stock in trade 15000 13000
Bills receivable 10000 22000
Prepaid expenses 800 600
Outstanding expenses 300 500
A
Differences between cash flow and fund flow analysis
Preparation of statement showing cash flow from operating activities
4
6
10

MB0042- MANAGERIAL ECONOMICS

1
Economic stability implies avoiding fluctuations in economic activities. It is important to avoid the economic and financial crisis. The challenge is to minimise the instability without affecting productivity, efficiency, employment. Find out the instruments to face the challenges and to maintain an economic stability.
A
Explanation of economic stability
Instruments
2
8
10
2
Explain any eight macroeconomic ratios.
A
Definition of Macroeconomics
Macroeconomics ratios
2
8
10
3
Define Inflation and explain the types of inflation.
A
Definition of Inflation
types of inflation
3
7
10
4
Define Fiscal Policy and the instruments of Fiscal policy
A
Explanation of Fiscal Policy
Instruments
2
8
10
5
Investment is a part of income which can be used for various purposes. It is necessary to create employment in an economy and to increase national income. To understand the benefits of income, study the various types of investment.
A
Explanation of investment
types of investment
2
8
10
6
Discuss any two law of returns to scale with example.
A
Law of returns to scale
examples
8
2
10

MB0043 – Human Resource Management

1
The success of HR plans depends on the accuracy of HR forecasts. What is the meaning of this HR forecasting? Describe the following HR forecasting techniques: (a) Index/ Trend analysis and (b) Expert forecasting
A
Meaning of HR forecasting
2
10
Index/ Trend analysis
4
Expert forecasting
4
2
Write a brief note on: (i) Selection test and (ii) Interviews
A
(i) Various selection tests conducted by organisations
5
10
(ii) Interview process and Types of interviews
5
3
What do you mean by management development? What are its objectives and methods?
A
Meaning of management development
2
10
Objectives
2
Explanation of Methods of management development – (i) On-the-job and (ii) Off-the-job development methods
6
4
Suppose you have joined as HR executive in a software company. The first task you have been assigned is to work on Career planning. What are the various career programs will you consider?
A
Listing of various career programs
1
10
Explanation of each of the career programs
9
5
Define performance review. What are the types of appraisal methods? Describe the ways to evaluate an employee individually.
A
Definition of performance review
2
10
Types of appraisal methods
4
Explanation of individual evaluation methods
4
6
Many organisations maintain a disciplinary policy or system to regulate the behaviour of the employees and deal with acts of indiscipline. Describe such various disciplinary action – penalties in business organisations.
A
Listing the commonly practiced disciplinary actions
1
10
Explanation of each of these actions
9

 

SEM 2 MBA FALL 2013
MB 0044 - PRODUCTION AND OPERATION MANAGEMENT

1
State the important considerations for locating an automobile plant.
A
With respect to
General factors(including importance and advantages)
Special factors((including importance and advantages)
8
2
10
2
Explain essentials of Project Management Philosophy
A Characteristics of project mindset Project evaluation and selection criteria Typical characteristics of a project Project parameters for negotiation Value addition of project management Project management players, their roles and responsibilities
1
2
1
2
2
2
10
3
Several different strategies have been employed to assist in aggregate planning. Explain these in brief
A
Explanation of 3 types of pure strategies(Chase demand, level production, stable work force) and their features
Mixed strategies
8
2
10
4
Illustrate the different methods by which quality is sought to be achieved using various tools and techniques
A Quality at the source Quality control tools Acceptance sampling
2
6
2
10
5
Explain the basic competitive priorities considered while formulating operations strategy by a firm?
A
• Cost
2.5
10
• Quality
• Time
• Flexibility
2.5
2.5
2.5
6
Explain briefly the four classification of scheduling strategies
A Detailed scheduling Cumulative scheduling Cumulative-detailed scheduling Priority decision rules
2.5
2.5
2.5
2.5
10

MB0045 - FINANCIAL MANAGEMENT

1
TCS has emerged as India's most admired company ahead of Hindustan Unilever, ITC, and Infosys, says global management consultancy Hay Group. TCS replaced last year's winner group company Tata Steel by scoring highest on parameters such as corporate governance, financial soundness, and talent management. Two criteria in particular, Leadership, and Creating Shareholder Value separated the winners.
How do you think effective interaction between HR and finance department of a firm helps in achieving its skills?
Do you think that TCS has preferred the profit maximization approach over the wealth maximization approach?
Interaction between HR and finance functions
Goals of Financial management
4
6
10
2
A) The current price of an Ashok Leyland share is Rs. 30. The company is expected to pay a dividend of Rs. 2.50 per share which goes up annually at 6%. If an investor’s required rate of return is 11%, should he or she buy this share or not?
B) A bond with a face value of Rs. 100 provides an annual return of 8% and pays Rs. 125 at the time of maturity, which is 10 years from now. If the investor’s required rate of return is 12%, what should be the price of the bond?
A Problem
B problem
5
5
10
3
a) How do you think the trend of capital structure across the Indian corporates affect the economy as a whole?
b) What proportion of debt and equity should be taken up in the capital structure of a firm?
c) Discuss the theories that are propounded to understand the relationship between financial leverage and value of the firm.
a) Trend of capital structure
b) proportion of debt and equity
c) explain the theories
2
3
5
10
4
HPCL was established in 1952, operates from 500 different locations, including refineries, terminals, LPG plants, aviation service facilities, etc. They developed a Lotus Notes workflow tool and deployed it across the organisation so that any capital investment proposal from any operating location in the country can be routed to relevant reviewers and approving authorities. With the implementation of the new online system, the total cost savings as a result of reduced man-hours amounts to about Rs 25 lakh per annum.
1. What do you think would have been the complexities involved in implementing this new project at HPCL?
2. What are the various phases in the capital budgeting process? To what extent do you believe that automation can ease out the process?
1) capital budgeting process
2) phases in capital budgeting decisions
5
5
10
5
A) Indicate whether the operating cycle in the following industries is short (less than 30 days), medium (less than 6 months) or long (more than 6 months)
Steel, rice, vegetables, fruits, jewelry, processed food, furniture, mining, flowers and textiles
b) Companies with the shortest working capital cycles have current ratios much lower than the firms with longer cycles. What is your view on this statement? How do you think the operating cycle affects operating profit margins?
c) Discuss the relationship between working capital management and market performance of a company? Do you think the kind of relationship varies depending on the type of industry?
a) duration
b) operating cycle
c) need for working capital
2
4
4
10
6
Nirma acquired Core Healthcare Ltd. in FY 2007. To bring about improvement in terms of liquidity in the script of the Company , it has gone for a stock split because it hasn’t had any buyback in the recent past. Nirma paid Interim dividend in 2007 to avoid the higher dividend tax announced in that year’s budget.
Henkel, on the other hand, has a very weak Dividend Policy. The major reason being that the company has weak operations and low margins. There is no record of Stock Splits and Buybacks by Henkel India in the past.
Discuss the dividend polices of these two companies.
a) Analyse the dividend policies of the two companies for the last 10 years
b) Explain stock split and buyback of shares
7
3

MB0046-MARKETING MANAGEMENT

1
Explain the stages in the new product development process.
A
Stages in new product development
10
10
2
Explain the various types of retailers and wholesalers.
A
Types of retailers
types of wholesalers
5
5
10
3
Describe the steps in business buying process.
A
Steps in buying process
10
10
4
Explain the product mix pricing strategies with examples.
A
Explanation of product mix
product mix pricing strategies
2
8
10
5
Advertisement is a media which conveys message about the product. It is important to understand different types of advertisement to attract the attention of the people to a product and service. Find out the various forms of advertisement.
A
Explanation of advertisement
types of advertisement
2
8
10
6
Explain the forms of customer relationship and the reasons behind losing customer by organization.
A
Forms of Customer relationship
4
10
reasons behind losing customer
6

MB0047- MANAGEMENT INFORMATION SYSTEM

1
A waiter takes an order at a table, and then enters it online via one of the six terminals located in the restaurant dining room. The order is routed to a printer in the appropriate preparation area, the cold item printer if it is a salad, the hot item printer if it is a hot sandwich or the bar printer if it is a drink. A customer’s meal check-listing, bills the items ordered and the respective prices are automatically generated. This ordering system eliminates the old three-carbon-copy guest check system as well as any problems caused by a waiter’s handwriting. When the kitchen runs out of a food item, the cooks send out an ‘out of stock’ message, which will be displayed on the dining room terminals when waiters try to order that item. This gives the waiters faster feedback, enabling them to give better service to the customers. Other system features aid management in the planning and control of their restaurant business. The system provides up-to-the-minute information on the food items ordered and breaks out percentages showing sales of each item versus total sales. This helps management plan menus according to customers’ tastes. The system also compares the weekly sales totals versus food costs, allowing planning for tighter cost controls. In addition, whenever an order is invalidated, the reasons for the invalidation are keyed in. This may help later in management decisions, especially if the invalidations are consistently related to the food or the service. Acceptance of the system by the users is exceptionally high since the waiters and waitresses were involved in the selection and design process. All potential users were asked to give their impressions and ideas about the various systems available before one was chosen.
a. What is the type of information system the above scenario is referring to?
b. How does this system helps later in management decisions related to food or service based on the reasons for the invalidation which are stored
c. How this system does helps in finding out the performance of the hotel form year to year?
A
a. Identifying the correct type of information
2
10
b. Explaining the detail of what the system does in out of stock which helps in planning and control
4
c. Explaining the concept of forecasting
4
2
a. With the increase in technology the business processes have been frequently changed and modified based on the upcoming requirement of the organization. What is this type of concept called as?
b. Explain reverse engineering. How do you improve a process in BPR
A
a. Identifying the concept
1
10
b. Explaining the reverse engineering concept
2
Explain improving a process in BPR
5
Diagram of improving model of BPR
2
3
a. While implementing MIS in any organization change can occur in number of ways. List and explain the steps in the process as suggested by Lewin’s model.
b. Compare between prototype approach and Life Cycle approach
A
a. Explaining the 3 steps of implementing the process suggested by Lewin’s model
6
10
b. Comparison between the two approaches atleast two points
4
4
Quality is abstract in nature. It varies among users and across industries. List and explain the quality parameters with suitable examples. Also explain the effect of each quality parameters on information processing.
A
Listing atleast 5 parameters
2
10
Explaining with their explanation
3
Examples
2
Explaining the effect on information processing
3
5
Write short notes on
a. Neural Networks
b. B2B model with an example
c. DSS Models
d. Administrative control
e. Distributed database
A
a. Neural Networks
b. B2B model
c. DSS Models
d. Administrative control
e. Distributed database
2*5=10
10
6
A project is composed of 9 activities the three estimates of time in weeks for the activities are given below in the following table.
Activity Immediate
predecessors Optimistic
time Most like time
duration Pessimistic
time
A - 5 8 10
B - 18 20 22
C - 26 33 40
D A 16 18 20
E A 15 20 25
F B 6 9 12
G C 7 10 12
H D 7 8 9
I F,E 3 4 5
a. Draw a PERT Network
b. Determine the expected time and variance for each activity
c. Determine earliest and latest occurrence time of each event
d. Determine the critical path for the network
A
a. For correctly drawing the network diagram
2
10
b. For determining the expected time and variance for each activity
3
c. For determining the earliest and latest occurrence time of each event
3
d. For identifying the correct critical path
2

MB0048- OPERATIONS RESEARCH

1
Discuss the methodology of Operations Research. Explain in brief the phases of Operations Research.
Meaning of Operations Research
Methodology of Operations Research
Phases of Operations Research
2
4
4
10
2
a. Explain the graphical method of solving Linear Programming Problem.
b. A firm produces three types of products viz., A, B and C, which are processed on three different machines viz., M1, M2 and M3. The time required to process on unit of each of the products and the daily capacities of machines available per day are given in the following table. The profit earned by selling one unit of type A, B and C is Rs.10, Rs.15 and Rs.20 respectively. It is assumed that what all is produced is consumed in the market. Formulate this as Linear Programming Problem to maximize the profit.
Machines Time per unit (minutes) Machine capacity available (min.)
Product A Product B Product C
M1 5 3 2 400
M2 4 - 3 500
M3 5 2 1 300
Explanation of Graphical method of solving LPP
Formulating the LPP
5
5
10
3
Explain the steps involved in finding Initial Basic Feasible solution by the following methods:
a. North West Corner Rule method
b. Vogel’s approximation method
Steps in North West Corner Rule method
Steps in Vogel’s approximation method
5
5
10
4
Explain Monte Carlo Simulation method. What are the advantages and limitations of Simulation?
Explanation of Monte Carlo Simulation method
Advantages of Simulation
Limitation of Simulation
5
2.5
2.5
10
5
Explain the Characteristics and Constituents of a Queuing System.
Meaning of Queuing Theory
Characteristics of a Queuing System
Constituents of a Queuing System
2
4
4
10
6
a. What do you mean by dominance? State the dominance rules for rows and columns.
b. What are the differences between PERT and CPM?
Meaning of Dominance
Dominance rules for rows and columns
Meaning of PERT and CPM
Differences between PERT and CPM
2
3
2
3
10

MB0049 - PROJECT MANAGEMENT

1
Describe the CPM model. Briefly explain.
A
Interpretation of - CPM Model with Assumptions Procedure Objectives
Conclusion
3
3
3
1
10
2
Define risk management. What are the different types of risks that can affect a project?
A
Definition of risk management
Types of risks Macro risk levels Micro risk levels
1
4.5
4.5
10
3
Briefly discuss the steps to close the project
A Finishing the remaining work Get client acceptance of the deliverables Contractual aspects and final accounting Update and archive all documents Conduct post-implementation audit of the project Prepare final project report Release all resources – materials, equipment, and people Organising closure meeting
1.25
1.25
1.25
1.25
1.25
1.25
1.25
1.25
10
4
Discuss the various steps of PMIS planning
A Identify the information needed Capture data
2.5
2.5
10
Process data into information and store it Communicate information to stakeholders
2.5
2.5
5
What are the important approaches to project control?
A
Explanation of approaches
Variance analysis
Performance analysis
Conclusion
3
6
1
10
6
Describe the project planning process and explain it in detail.
A
Explanation of project planning process identification process review process analysis process
Conclusion
3
3
3
1
10

SEM 3 COMMON FALL 2013
MB0050-RESEARCH METHODOLOGY

1
Research is a sequential method of enquiry, directed towards a clear implicit or explicit objective. Describe in detail the steps to be carried out in a typical research study.
Meaning of Research
Listing the steps
Explanation of the steps in a research study
2
2
6
10
2
Exploratory research designs are the simplest and most loosely structured research designs. Explain the methods that can be used in an Exploratory research design.
Meaning of Exploratory research design
Methods and techniques
Explanation of the methods and techniques
2
2
6
10
3
The choice of the measurement scale has implications for the statistical technique to be used for data analysis. Discuss the types of measurement scales with examples.
Meaning of Measurement scales
Types of Measurement scales
Examples
2
5
3
10
4
Explain the following:
(a) Formalized and unconcealed questionnaire
(b) Formalized and concealed questionnaire
(c) Non-formalized and unconcealed questionnaire
(d) Non-formalized and concealed questionnaire
Meaning of Questionnaire
Explanation of Formalized and unconcealed questionnaire
Explanation of Formalized and concealed questionnaire
Explanation of Non-formalized and unconcealed questionnaire
Explanation of Non-formalized and concealed questionnaire
2
2
2
2
2
10
5
a. Briefly explain the steps in Hypothesis testing.
b. It is known form past studies that the monthly average household expenditure on the food items in a locality is Rs. 2700 with a standard deviation of Rs. 160. An economist took a random sample of 25 households from the locality and found their monthly household expenditure on food item to be Rs. 2790. At 0.01 level of significance, can we conclude that the average household expenditure on the food items is greater than Rs. 2700?
Steps in Hypothesis testing
Formula/ Calculation/ Solution to the problem
5
5
10
6
Explain the Structure of the Research Report. What are the guidelines for effective report writing?
Explanation of the Structure of the Research Report
Guidelines for effective report writing
5
5
10

MB0051 –LEGAL ASPECTS OF BUSINESS

1
Write short notes with examples:
a) Offer and acceptance
b) Capacity to contract
A
Offer and acceptance with examples
Capacity to contract with examples
5
5
10
2
Discuss the rights and liabilities of a surety.
A
Rights
Liabilities
5
5
10
3
How is an agency formed? Discuss the classification of agents.
A
Formation of agency
Classification of agents
5
5
10
4
Discuss the registration of firm under section 58 of Indian Partnership Act, 1932. Explain what partnership deed is.
A
Registration of firm
Partnership deed
4
6
10
5
What do you mean by negotiable instruments? What are the various types of negotiable instruments recognized by the negotiable instruments act, 1881?
A
Meaning
types
3
7
10
6
Who is a consumer? Examine the rights of a consumer enshrined under the consumer protection act, 1986.
A
Definition of consumer
3
10
Rights of consumers
7

SEM 3 BANKING FALL 2013
MA0036-FINANCIAL SYSTEM AND COMMERCIAL BANKING

1
Visit website of any life insurance company and list the products for different age groups .
Products
differences-
5
5
10
2
Discuss whether issuing letter of credit, issuing guarantee are financial services. If so, in which category, will it come under? Differentiate between financial services offered by banks as well as other financial institutions.
Financial services
Differences between banks and other financial institutions
5
5
10
3
Discuss the role played by Bharti AXA Investment Managers Private Limited with reference to intermediary services.
Explain Intermediation
Role played by Bharti AXA Investment Managers Private Limited with reference to intermediary services.
5
5
10
4
Discuss the latest Monetary Policy statements released by the RBI for the year 2013 and list the salient features.
Explain Monetary Policy
Features of Monetary Policy
5
5
10
5
Discuss the CTS-2010 Standards and its effect on the customers.
CTS-2010 Standards
Effect on customers
5
5
10
6
Corporate Governance in banks is different from corporate governance in corporate world. Elaborate this statement.
Corporate governance
Difference between banks and corporate world in corporate governance
5
5

MA0037-BANKING RELATED LAWS AND PRACTICES

1
Refer a bill of exchange and discuss its features. Elucidate the difference between a cheque and a bill of exchange.
Bill of exchange and its features
Difference between cheque and bill of exchange
5
5
10
2
A person deposits some jewellery with a bank as a security for a debt. After repaying the debt, he demands the return of the jewellery. He owes some other debts to the bank. Is he entitled to recover the jewels from the bank?
Discuss the lien and differentiate types of lien. Explain Rule in clayton’s case.
Lien and different types of liens
Rule in clayton’s case
5
5
10
3
A mortgage a certain plot of building land to B and afterwards erects a house on the plot. For the purpose of his security, B is entitled to the house as well as the plot. Discuss the right of mortgager and mortgagee.
10
Rights of mortgager
Rights of mortgagee
5
5
4
Bangalore based Janalakshmi Financial Services has recently completed a securitization transaction worth INR 250 million with IFMR Capital. Closed on August 18th, IFMR Capital’s latest transaction Delta Pioneer IFMR Capital 2010, is backed by 35,560 microloans originated by Janalakshmi, a microfinance NBFC (Non-Banking Financial Company). Explain registration of securitisation company or reconstruction company. Discuss the documents involved in this transaction.
A
Securitisation registration
documents
7
3
10
5
Are digital records admitted as evidence under Banker’s book of evidence act?
Discuss the conditions in the printout.
A
Banker’s book of evidence act
conditions in the printout
5
5
10
6
Rohit is not a customer of the bank. He is a university student. He applies for a banker’s cheque at the extension counter of a bank. He was refused at the first instance but the bank realised its mistake and agreed to issue the banker’s cheque. The process took more than 4 hours. What is the recourse available to Rohit? What type of documentary evidence can Rohit produce? What is the procedure for redressal of grievances under Banking ombudsman scheme?
A
Recourse available to Rohit
Documentary evidence
Banking ombudsman scheme
2
2
6
10

MA0038-BANKING OPERATIONS

1
David is a money lender and lends money to the needy. Will David lend money charging market rate of interest or more?
Explain the intermediation process of banks.
Differences in lending
Intermediation process
5
5
10
2
Assess the business potential for opening an extension counter of your bank in a medical college. List the possible benefits and infra requirements for the branch.
A
possible benefits and
infra requirements for the branch.
5
5
10
3
Please refer any commercial bank and write down the interest rates on deposits as quoted by the bank in the notice board.
Discuss the basic objectives which the banks pursue while pricing their business loans?
A
Interest rates
Basic objectives while pricing the business loans
3
7
10
4
In every bank, there are many schemes for managing investments made by the clients. The banks provide a wide range of plans and schemes for investment. The banks deposit the money collected
through their clients in many government projects apart from lending. Can the banks invest in liquidity plans of mutual funds?
Discuss the composition of investments and investment policy guidelines.
A
Can the banks invest in liquidity plans of mutual funds
composition of investments
investment policy guidelines
2
4
4
10
5
List out the banks that were merged during the financial year 2010-2012. Discuss the factors that affect mergers and acquisitions
A
List the mergers
factors
5
5
10
6 BoI, was the first to cut its minimum rate of lending or the base rate by 0.25 per cent after a finance ministry diktat last week, is targeting to take domestic NIM up to 3.10 per cent for FY14 from previous year's 3 per cent. Discuss the factors that contribute to NIM.
A
Explain NIM
factors
5
5
10

MA0039-RETAIL BANKING

1
Log on to any commercial bank’s website and discuss the features of deposits and personal loan
Features of deposits
Personal loans
5
5
10
2
When your card is stuck in the ATM, discuss what action would you take? In this context, write a short note on ATM card.
Action taken
Note on ATM card
6
4
10
3
Discuss how Aadhaar card is used as a valid KYC norm.
KYC norms
Aadhar card
5
5
10
4 Conduct a need analysis in your area and list customer’s preferences with respect to banking products.
10
Need analysis
Banking products
6
4
5
A customer of the bank remits into his account Rs 1000. The currency notes are soiled and mutilated. Will the bank accept the cash? Discuss the RBI policy on currency chest and functions of the currency chest.
Action taken
RBI policy on currency chest and
functions of the currency chest
2
4
4
10
6
Discuss the elements involved in transfer of funds
Transfer of funds process
elements
5
5
10

SEM 3 FINANCE FALL 2013

MF0010 & SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT

1
Financial markets bring the providers and users in direct contact without any intermediary. Financial markets permits the businesses and governments to raise the funds needed by sale of securities. Describe the money market/capital market – features and its composition.
A
Money market- features and composition
Capital market-features and composition
5
5
10
2
Risk is the likelihood that your investment will either earn money or lose money. Explain the factors that affect risk.
Mr. Rahul invests in equity shares of Wipro. Its anticipated returns and associated probabilities are given below:
Return -15 -10 5 10 15 20 30
Probability 0.05 0.10 0.15 0.25 0.30 0.10 0.05
You are required to calculate the expected ROR and risk in terms of standard deviation.
A
Explanation of all the 4 factors that affect risk
Calculation of expected ROR and risk in terms of standard deviation
4
6
10
3
Explain the business cycle and leading coincidental & lagging indicators. Analyse the issues in fundamental analysis.
A
Explanation of business cycle-leading coincidental and lagging indicators
Analysis and explanation of the issues in fundamental analysis all the four points
6
4
10
4
Discuss the implications of EMH for security analysis and portfolio management.
A
Implications for active and passive investment
Implications for investors and companies
5

10
5
Explain about the interest rate risk and the two components in it.
An investor is considering the purchase of a share of XYZ Ltd. If his required rate of return is 10%, the year-end expected dividend is Rs. 5 and year-end price is expected to be Rs. 24, Compute the value of the share.
A
Introduction of interest rate risk
Explanation of two components of interest rate risk
Calculation of value of the share
2
4
4
10
6
Elucidate the risk and returns of foreign investing. Analyse international listing.
A
Explanation of all the points in risks and returns from foreign investing
Introduction of international listing
7
3
10

MF0011 & MERGERS & ACQUISITIONS

1
Give the meaning of advantages and disadvantages of mergers and acquisitions. Explain the types of Mergers and Acquisitions.
A
Advantages and disadvantages of mergers and acquisitions
Explanation of types of mergers and acquisitions
5
5
10
2
Write a note on the five-stage model of mergers and acquisitions.
A
Explanation on five stage model of mergers and acquisitions
10
10
3
What do you understand by creating synergy? Give the prerequisites for the creation of synergy.
Describe the important forces contributing to mergers and acquisitions.
A
Introduction of creating synergy
Pre requisites for the creation of synergy
Important forces contributing to mergers and acquisitions
2
3
5
10
4
Demerger results in the transfer by a company of one or more of its undertakings to another company.
Give the meaning of demerger. What are the characteristics of demerger? Explain the structure of demerger with an example.
A
Introduction of demerger
Characteristics of demerger
Structure of demerger with example
2
3
5
10

5
Explain Employee Stock Ownership Plans (ESOP). Write down the rules of ESOP and types of ESOP.
A
Introduction of ESOP
Rules of ESOP
Types of ESOP
2
6
2
10
6
Explain the factors in Post-merger Integration. Write down the five rules of Integration Process.
A
Factors in Post-merger Integration
Five rules of Integration Process
5
5
10

MF0012 & TAXATION MANAGEMENT

1
Explain the concept of tax planning and the factors to be considered in tax planning. Give the difference between tax planning and tax evasion.
A
Concept of tax planning
Factors in tax planning
Differences between tax planning and tax evasion
2
3
5
10
2
Explain the process of tax payment.
A
Explanation of whole process of tax payment through:
Individuals
Partnerships
Companies
4
2
4
10
3
Write short notes on:
Capital gain
Cost of acquisition
Cost of improvement
Expenditure on transfer
Transfer
A
Each short note carries 2 marks each-(5*2= 10 marks)
10
10
4
Explain the computations of Tax in two aspects given below:
Tax provision for Computation of Total income of firms
Computation of partnership firms’ book profit.
A
Steps to be explained for the computation of total
income of firms
Steps for computation of partnership firms
5
5
10
5
Explain the service tax law in India. Give the concept of negative list.
A
Introduction of service tax law in India
Concept of negative list
5
5
10
6
Identify and explain the major considerations in capital structure planning. Explain two approaches in dividend policy and factors affecting dividend decisions.
A
Major considerations in capital structure planning
Two approaches in dividend policy
Factors affecting dividend decisions
6
2
2
10

MF0013 & INTERNAL AUDIT & CONTROL

1
Define and explain the term auditing. “Personal qualities of an auditor are important for the successful conduct of audit”. Comment
A
Definition of auditing
Explanation of auditing
Qualities of an auditor
2
3
5
10
2
Write the key objectives of a good internal audit system. Narrate the points of dissimilarities between external audit and internal audit.
A
Key objectives of a good internal audit system
Dissimilarities between external audit and internal audit.
5
5
10
3
Give the role of internal auditor in the Company’s Management. List down the duties of auditor Under Section 581ZG.
A
Role of internal auditor in the company’s management
Duties of auditor u/s 581ZG
7
3
10
4
The effectiveness of the internal control system can be ensured if the important aspects of the company’s operations are kept in mind.
Explain the characteristics of an effective internal control system. Write the elements of internal control.
A
Characteristics of an effective internal control system
Elements of internal control
4
6
10
5
Describe general EDP controls. Explain the appraisal of accounting system and related internal control.
A
General EDP controls
Appraisal of accounting system and related internal control.
4
6
10
6
Explain the internal control systems in insurance companies. Write down about the reporting internal control weaknesses.
A
Internal control systems in insurance companies
Reporting internal control weaknesses
5
5
10

SEM 3 HEALTH CARE (HCS) FALL 2013
MH0051 – Health Administration

1
Define health. Discuss the demographic profile of India.
A
Definition of health
Mentioning the components of demography
Explanation of components of demography
1
2
7
10
2
Explain the significance and achievements of national health programs for communicable diseases in India.
A
Explanation of significance
Explanation of achievements
3
7
10
3
List the government programs for nurturing newborns. Discuss any two programs in detail.
A
Listing the government programs
Explanation of any two programs
2
8
10
4
What is disaster reduction? Discuss the necessity of disaster alertness in hospitals.
A
Definition of disaster reduction
Explanation of disaster alertness in hospitals
2
8
10
5
Explain epidemiologic triad.
A
Definition
Key factors
Explanation
1
1
8
10
6
Define epidemiological study of association and causation in health and diseases. Explain the uses of epidemiology.
A
Definition of association
Definition of causation
Mentioning the various uses of epidemiology
Explanation of uses
1
1
2
6
10

MH0052 – Hospital Organization, Operations and Planning

1
Define a hospital. Discuss the various functions of hospital.

A
Definition
Listing the various hospital functions Explanation of various functions of hospitals
1
2
7
10
2
List the various committees in a hospital setting. Discuss the factors that affect the effectiveness of committees.
A
Listing the various committees
Explanation of the factors that affect the effectiveness of committees
2
8
10
3
Explain the process of material management in a hospital.
A
Overview of material management
Mentioning all the processes
Explanation
2
2
6
10
4
Discuss in brief the planning, design and staffing of a billing department in a hospital.
A
Brief outline of billing department
Explanation of planning billing department
Explanation of designing billing department
Explanation of staffing billing department
1
3
3
3
10
5
Discuss the managerial skills required to be possessed by a health service manager.
A
Mentioning the 3 categories of managerial skills
Explanation
1
9
10
6
Imagine that you are appointed as a consultant for setting up a Radiology and X-ray unit in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task?
A
Importance of Radiology and X-ray unit in a hospital
Planning considerations
2
8
10

MH0053 – Hospital & Healthcare Information Management

1
Define Health management information system. Discuss its overall benefits.
A
Definition of HMIS
Listing the benefits
Discussion of benefits
1
3
6
10
2
Describe the intra and interdepartmental relationships of Health information management department.
A
Intradepartmental relationship Interdepartmental relationship
5
5
10
3
What is telemedicine? Explain the types and technology trends in telemedicine.
A
Definition
Explanation of types of telemedicine Explanation of the satellite technology in telemedicine
1
6
3
10
4
Explain the steps involved in designing and implementation of Hospital Information System.
A
Mentioning the steps
Explanation
3
7
10
5
Discuss the applications of hospital information system.
A
Mentioning the various applications
Explanation
2
8
10
6
Discuss the threats to healthcare information.
A
Mentioning the various categories of threat
Explanation
2
8
10

MH0054 – Finance, Economics and Planning in Healthcare Services

1
Give an account of incentives available to healthcare sector under the income tax act.
A
Categories of healthcare sectors in India
Explanation of key incentives
2
8
10
2
What do you mean by health economics? Discuss the role of economists in healthcare industry.
A
Meaning of health economics
Explanation of role of economists in health care industry
2
8
10
3
Discuss the importance of financial information in healthcare organisations.
A
Explanation of financial information in General
Explanation of importance of financial information in healthcare organizations
2
8
10
4
Explain different methods of evaluation of healthcare services.
A
Listing the different methods of evaluation of healthcare services
Explanation
2
8
10
5
Define cost accounting. Explain the various categories of costs.
A
Definition of cost accounting
Explanation of various categories of costs
2
8
10
6
What is financial reporting? Explain the need for financial reporting.
A
Definition of financial reporting
Explanation of need for financial reporting
2
8
10

SEM 3 HUMAN RESOURCES (HR) FALL 2013
MU0010 – Manpower Planning and Resourcing

1
Define the term ‘manpower planning’. Explain the need for manpower planning. What are the advantages of manpower planning?
A
Definition of manpower planning
3
10
Need for manpower planning
3
Advantages of manpower planning
4
2
What do you mean by manpower forecasting? Why is it necessary? Explain the types of manpower forecasting.
A
Meaning of manpower planning
2
10
Necessity of forecasting
2
Explanation of the types of manpower forecasting
6
3
The latest trend in recruitment is the ‘E-Recruitment’. Write a brief note on this ‘E-recruitment’
A
Meaning and example of e-recruitment
2
10
Kinds of e-recruitment
2
Online recruitment techniques
3
Advantages and disadvantages
3
4
Explain the necessity and types of induction.
A
Necessity of induction
3
10
Types of induction
7
5
Define talent engagement. Why is it important? What are the driving factors of talent engagement?
A
Definition of talent engagement
4
10
Importance of talent engagement
3
Driving factors of talent engagement
3
6
Many organisations closely observe the employee exits and are managing the exit process professionally in order to reduce the employee turnover. Describe such employee exit process and operational responsibilities. Differentiate between exit surveys and exit interviews.
A
Explanation of employee exit process
3
10
Operational responsibilities in exit process
3
Difference between exit surveys and exit interviews
4

MU0011 – Management and Organisational Development

1
Define organisational development. What are the assumptions of Organisational Development?
A
Definition of OD
2
10
Assumptions of OD
8
2
Describe the following theories of planned change: ‘Lewin’s change model’ and ‘Action research model’
A
Lewin’s change model
5
10
Action research model
5
3
Describe the components of OD programs and the OD program phase
A
Components of OD programs
6
10
OD program phase
4
4
What are the ethical dilemmas in practicing OD?
A
Meaning of Ethical dilemma
2
10
Explanation of various ethical dilemmas
8
5
Define the term downsizing. List the types of downsizing. Explain the significance, misconceptions and effects of downsizing.
A
Definition of downsizing
2
10
Listing the types of downsizing
2
Significance of downsizing
2
Misconceptions
2
Effects of downsizing
2
6
Organisational learning is an area of knowledge within organisational theory that studies models and theories about the way an organisation learns and adapts. Describe the seven steps of initiating such ‘organisational learning’.
10
A
Description of the seven steps of initiating ‘organisational learning’.
10

MU0012 – Employee Relations Management

1
Employee relations management (ERM) is all about management of relationship with employees in an organisation. Explain the features and importance of this ERM.
A
Features of ERM
5
10
Importance of ERM
5
2
What are the various types of communication? Explain the importance of organisational communication. What are the methods to improve communication?
A
Types of communication
4
10
Importance of organisational communication
3
Methods to improve communication
3
3
Human Resource Information System (HRIS) helps organisations to carry out their HR administrative functions in an effective manner. What are the important features that makes a good HRIS? Mention some common applications of HRIS.
A
Important features that makes a good HRIS
7
10
Common applications of HRIS
3
4
What are the objectives of organisational discipline? List the types of disciplinary problems. Explain the steps of disciplinary procedures commonly followed in many organisations.
A
Objectives of organisational discipline
3
10
Listing the types of disciplinary problems
2
Steps of disciplinary procedures
5
5
What is trade union and what are its objectives? Describe trade unions in India.
Meaning of trade union
2
10
Objectives of trade union
2
Trade Unions in India
6
6
Write a brief note on the following Acts:
(i) Factories Act, 1948
(ii) Industrial Disputes Act, 1947
10
A
Factories Act, 1948
5
Industrial Disputes Act, 1947
5

MU0013: HR AUDIT

1
Define Human Resource (HR) Audit. Explain the need for HR Audit. What are the benefits of HR Audit?
A
Definition of HR Audit
Need for HR Audit
Benefits of HR Audit
2
4
4
10
2
Write short notes on the following:
(i) Audit for HR Planning
(ii) Audit for HR Climate
A
(i) Audit for HR Planning
(ii) Audit for HR Climate
5
5
10
3
What is HR Scorecard? Explain the reasons for designing & implementing HR Scorecard framework.
A
Meaning of HR Scorecard
Reasons for designing & implementing HR Scorecard framework.
2
8
10
4
What is meant by ‘Competency mapping’? Explain the various competencies and the associated behavioural aspects.
A
Meaning of competency mapping
Explanation of various competencies and behavioral aspects
3
7
10
5
Write a brief note on effectiveness of Human Resource Development Audit as an intervention.
A
Effectiveness of Human Resource Development Audit as an intervention.
10
10
6
Describe the rationale behind human resource valuation and auditing.
10
A
Description of rationale behind human resource valuation and auditing
10

SEM 3 INTERNATIONAL BUSINESS (IB) FALL 2013
IB0010 & INTERNATIONAL FINANCIAL MANAGEMENT

1
Explain the goals of international financial management. Give complete explanation on Gold Standard 1876-1913. List down the advantages and disadvantages of Gold Standard.
A
Goals of international financial management
Introduction of Gold Standard
Advantages and disadvantages
4
2
4
10
2
Give an introduction on capital account with its sub-categories. Discuss about capital account convertibility.
A
Introduction on capital account
Sub-categories on capital account
Explanation on Capital account convertibility
2
3
5
10
3
Explain the concept of Swap. Write down its features and various types of interest rate swap.
A
Introduction of Swap
Features of swap
Various types of interest rate swap
2
4
4
10
4
Elaborate on measuring exchange rate movements. Explain the factors that influence exchange rates.
A
Measuring exchange rate movement- introduction
Interest rate differentials
Focus on demand supply model
Economic factors
Political conditions
3
2
2
2
1
10
5
Write short notes on:
International Credit Markets
International Bond Markets
A
International Credit Markets
International Bond Markets
5
5
10
6
Country risk is the risk of investing in a country, where a change in the business environment adversely affects the profit or the value of the assets in a specific country.
Explain the country risk factors and assessment of risk factors.
A
Introduction of country risk factors
Explanation of assessment of risk factors
5
5
10

IB0011– International Marketing

1
Discuss the scope of international marketing. How is international marketing more complex than domestic marketing?
A
Scope
difference
4
6
10
2
What are trade barriers? Compare tariff and non-tariff barriers.
A
Meaning
Difference between tariff and non-tariff barriers
4
6
10
3
How is international marketing research carried out? Discuss in brief.
A
Discuss the various steps in the process
10
10
4
List the factors that affect the pricing strategy of an international firm? Explain the different pricing strategies the firms can adopt.
A
Listing Factors
Pricing strategies
3
7
10
5
Write short notes on:
a) International commercial terms(Incoterms)
b) Commercial invoice
A
a) meaning, importance and listing of incoterms
b) meaning and role of invoice
5
5
10
6
Explain the difference between the role of World Bank and International Monetary Fund.
A
Functions/role of world Bank
Functions/role of IMF
5
5
10

IB0012 – Management of Multinational Corporations

1
Discuss the meaning, objectives and difficulties of international business.
A
Meaning
Objectives
difficulties
3
3
4
10
2
What is the impact of Globalization on world economy? What are the devices of globalization?
A
Impact
devices
5
5
10
3
What do you understand by multinational corporations? Analyze the types of MNCs.
A
Meaning
types
4
6
10
4
Enumerate the factors which affect the organizational structure of an international firm. Explain the merits and drawbacks of matrix structure.
A
Factors
Merits and drawbacks
4
6
10
5
Discuss the various money management decisions in MNC.
A
Explain the 3 major decisions
10
10
6
Write short notes on:
a)International technology transfer
b)Licensing
A
a) Benefits/drawback of technology transfer
b)meaning and benefits/limitations of licensing
5
5
10

IB0013 –Export Import management

1
Enumerate the various steps involved in processing of an export order. Discuss them in brief.
A
Steps in processing of export order
10
10
2
What do you understand by SEZ? Explain the special features of SEZ units.
A
Meaning
Features
4
6
10
3
What is Bill of entry and what are its features? List the documents to be filed with B/B.
A
Meaning
Feature
listing
3
4
3
10
4
Explain the meaning of exchange risk. What can be done to mitigate this risk? Discuss.
A
Meaning
Protection against exchange risk
3
7
10
5
What is custom duty and what are its types? Explain with example how custom duties are levied.
A
Meaning and types
Modes of levying duty
example
4
3
3
10
6
Write short notes on:
a) ECGC
b)Packing credit
A
a) Role and benefits of ECGC
b) meaning and benefits of packing credit
5
5
10

SEM 3 MARKETING FALL 2013
MK0010 - SALES, DISTRIBUTION AND SUPPLY CHAIN MANAGEMENT

1
Define Aggregate Planning and its strategies to meet demand and supply.
A
Definition of Aggregate planning
Strategies
1
3 * 3
10
2
Explain the SCOR model with a diagrammatic representation
A
SCOR Model
diagram with focusing aspects
6
4
10
3
Explain the recent trends in Sales Management.
A
Definition of sales management
trends in sales management
2
8
10
4
Explain “Green supply chain management” in detail.
A
Explanation of Green supply chain management
10
10
5
Explain the various stages involved in the personal selling process
A
Definition of Personal selling
stages
2
8
10
6
Discuss three components of supply chain management.
A
Explanation of supply chain management
three component
2
8
10

MK0011- CONSUMER BEHAVIOUR

1
Explain the tri-component attitude model
A
Cognitive component
affective component
conative component
4
3
3
10
2
Describe the levels of consumer decision making while buying.
A
Levels
2.5 * 4
10
3
Explain brand image and the dimensions of brand personality
A
Explanation of brand image
dimensions of brand personality
3
7
10
4
Explain the VALS (Value and Lifestyle) framework with diagram.
A
VALS Framework
Diagram
8
2
10
5
Explain the five categories of Adopters in innovation process.
A
Five categories
2 * 5
10
6
Briefly discuss the decision-making models.
A
Nicosia Model of Consumer Decision-Making
Howard-Sheth Model
Engel, Blackwell, Miniard Model
3
4
3
10

MK0012- RETAIL MARKETING

1
Explain the classification of retail formats in detail with Indian examples.
A
Classification of retail formats
examples
6
4
10
2
Define e-tailing. Explain the future of electronic retailing.
A
Definition
Future of electronic retailing
2
8
10
3
Discuss the Retail pricing strategies.
A
Explanation
Retail Pricing Strategies
1
9
10
4
Describe the Retail Buying Process in brief.
A
Definition of retailing
retail buying process
2
8
10
5
Write short notes on:
A. Types of retail store location
examples(any five)
B. Classification of retail consumers based on shopping.
3
2
5
10
6
Explain the Retail Merchandising Management (RMM) in brief.
A
Law of returns to scale
examples
8
2
10

MK0013- MARKET RESEARCH

1
Define Research and its characteristics. Also explain any seven types of research.
A
Definition and characteristics of research
types of Research
3
7
10
2
Explain the various types of Consumer and Business to Business (B2B) market research.
A
Types of Consumer market research
Types of B2B market research
6
4
10
3
Discuss the various Techniques of Sales Analysis and forecasting in estimating the current market demand.
A
Qualitative techniques
quantitative techniques
5
5
10
4
Discuss the Various techniques of Probability sampling techniques in detail with examples.
A
Definition of probability sampling
techniques of probability sampling
2
8
10
5
Explain the process of sampling and classification of non-probability sampling techniques.
A
Definition of sampling
process of sampling
classification of non-probability sampling
1
5
4
10
6
Discuss the features of online marketing research and its types.
A
Definition
Features
types
2
3
5
10

SEM 3 MANAGEMENT INFORMATION SYSTEM (MIS) 2013
MI0033- SOFTWARE ENGINEERING

1
Highlight the reasons for measuring a software product. Also discuss the classification of process metrics measurement.
A
Highlighting the 5 reasons for measuring a software product
5
10
Listing the two categories of measuring a process metrics and listing the sub categories of them
5
2
The Elite info systems has gone through three phases of application change management. They are informal, production promotion and software configuration management. In earlier informal phase the software engineer who developed the code has to place it into production. Due to poor documentation, there was difficulty in understanding and differentiating between the new code and existing code
Then elite info systems adopted change management process. The first ERP was implemented in the company. The company also segregated the duties of the software professional in the company based on the area of specialization and domain knowledge. According to this phase the developer who develops the code could not be held responsible for placing into production. Rather if the developer who wants to change the code has to submit the request through web based application where the changes are tracked and updated simultaneously. Automated workflow was established so that requests could be routed to the right channel for approval. The SCM was introduced into their development life cycle and this brought about a change in the software production life cycle. The SCM process gave segregation of duties which diminished the damage that could be caused by incompetence. Therefore in software configuration management phase, segregation of duties ensured security and reduced the risk. The various responsibilities of configuration migration, enhancement of quality control and analysis and coordination with the change management group.
The tools used in the systems is application- change tracking and development tool. They used this software to govern and archive the various software versions. It stores all the code in the archiving version manager, which enhance quality and simplifies troubleshooting.
The process adopted helps to improve the quality by managing change and predicting its effect. Consistent governing rules were enforced throughout the deployment process. It provide clear accountability which automated audits trails identified the required approvals at each phase. Early intervention results in more repeatable, faster deployments with fewer errors.
Due to the deployment of this process, the three main goals of change management were achieved which are; development of quality, reduction by risk by helping ensure that processes are repeatable and predictable, and reduction of development costs. The following are the benefits of the process Increased developer productivity Improved IT service to internal clients Enhanced scalability Employee acceptance
Therefore Elite Info Systems concludes that SCM is to be made as an integral part of their production process. The company regarded SCM not as a luxury, but as necessity.
a. Which process did Elite Info Systems deployed to improve the quality of change? Why?
b. What is predictive reliability? How SCM will help in prediction?
A
a. Answering which process
1
10
reason for the process: why and benefits,
4
b. Defining predictive reliability
2
Explaining how the SCM helps in prediction
3
3
With the program module diagram explain bottom-up integration. Give example
A
Diagram
2
10
Explaining bottom-up integration
6
Example
2
4
Mr. Shyam Kumar is the Assistant project manager in a software company. The company has bagged a contract for developing software for the credit card division of a private bank. Mr. Shyam Kumar and his team have decided to take up the requirement analysis phase of software engineering. What are the tasks or operations that Mr. Shyam Kumar and his team have to take up in order to complete the software requirement analysis phase?
A
Explaining the 4 analysis tasks of software requirement analysis
4
10
Figure of domains of software requirement analysis
1
Explaining each domains
5
5
Consider your friend has opened a small IT hub or internet café in your city. List the steps that you implement the key practices that explain the infrastructure and performances of his hub.
A
Listing the key process areas
8
10
Diagram
2
6
Write Short notes on
a. Prototyping
b. Quality Control (QC)
A
a. Explaining system prototyping
2
10
Listing it benefits (atleast 4)
2
Mentioning the two approaches of prototyping
1
b. Explaining implementation of QC
2
Explaining what is quality assurance
2
Listing the three different types of cost
1

MI0034- DATABASE MANAGEMENT SYSTEMS

1
How is DBMS classified based on several criteria? Explain each one of them with few examples where ever required
A
Listing the criterion
3
10
Explaining the types based on each criterion
6
Example
1
2
Differentiate between B+ tree and B- tree. Explain them with diagrams
A
2 Diagrams
4
10
Explanation based on comparison
6
3
EMPLOYEE
EMP_ID NAME PROJECT SALARY DEPT_NUM
MUL1 Ramya PR1 40000 1
MUL2 Nupur PR1 45000 2
SMU1 Rajesh PR3 20000 2
SMU2 Vinay PR2 50000 3
SMU3 Anil PR2 80000 2
DEPARTMENT
DEPT_ID DNAME PLACE
1 MIS Bangalore
2 HRM Bangalore
3 Finance Chennai
4 Research Bangalore
Using these tables answer the following question
a. If we want to see all the employees with salary between 40000 and 50000, which query can be used?
b. Select employee name from EMPLOYEE table, whose name starts with R
c. Explain aggregate functions and grouping in detail
A
a. Query based in BETWEEN operator
SELECT * from employee WHERE salary between 40000 to 50000
2
10
b. Query based in LIKE condition
SELECT * from employee WHERE Name LIKE ‘r%’;
3
c. Explaining aggregate functions on select statement, with an example, showing the output of the query, explaining having clause, with example
5
4
What are the problems and failures that may encounter with respect to the transactions in a database management system? Give examples.
A
Explaining the three problems with code
6
10
Listing the types of failures (atleast 4)
4
5
Consider any database of your choice (may be simple banking database/forecasting database/project management database). Show the deduction of the tables in your database to the different types of normal forms
A
Choosing a proper database
2
10
Explaining the 5 normal forms with respect to the database chosen
8
6
Read the following case study thoroughly and answer the following questions:
Laxmi bank is one of the largest private sector banks of India. It has an extensive network of more than 200 branches. It offers banking services to retail as well as corporate clients. The bank faced a challenge in integrating multi-pronged database management system into a centralized system. The IT department of the bank also realized that the computing capabilities of its PCs and servers were not proportionately distributed among all its branches. Each branch had its database management system stored in a traditional way on the disk. The total cost of operating and maintaining the current IT infrastructure was very high and the fundamental shortcomings added to the costs. Moreover, there were also recurrent problems due to the malfunctioning of the currently operational database management system. Therefore, the bank’s top management decided to fix the problem and operationalise a robust database management system. The bank hired an external database technology consulting firm called AKPY Info systems Limited.
AKPY divided the entire IT infrastructure of the bank around two verticals. The retail banking vertical and the corporate banking vertical. All the individual database servers from the individual branches were removed. The entire database system was made virtual such that the managers and the staff can access only the required information (related to retail banking or corporate banking) from the respective centralised data centers. There were only two such centralised data centers (one for retail banking and another for corporate banking) that were managed centrally. Staff and managers could access the information through their PCs and laptops. Centralised database management system complemented the security system by bringing in authentication through a unified ID management server. Managers and officers of the bank were able to process half a million transactions per month in real time after the new implementation. There were significant savings in the cost and also in the consumption of power. Now there were no problems with regard to imbalances in the load across various network servers. Due to centralised data management, top management could keep an eye on the functioning of various branches. Hence the cases of fraud and cheating reduced considerably. The bank managers could also process the loan applications in reduced time since the customer’s previous records could be accessed at the click of the button and approval from the higher authorities could be obtained in real time. Moreover the new system also brought in many applications that helped local managers in the decision making process.
a. List the uses of centralized data management
b. What steps Laxmi bank need to take if it were to change its centralised database system to a distributed database system in future?
A
a. Listing the uses from the from the case study
2
10
b. Explaining about data fragmentation, replication and allocation techniques
6
c. Is it possible to replicate the centralised database management model of the bank in a manufacturing concern? Give reasons.
2

MI0035- COMPUTER NETWORKS

1
A multiplexer takes several data communication lines or signals and converts them into one data communication line or signal at the sending location. Explain the basic methods of multiplexing.
A
Listing the three methods
1
10
Explaining each method
6
Diagram for each
3
2
Write short notes on
a. Network quality of service
b. Gateways
c. Mobile Telephone system
d. Geostationary satellites
e. Ethernet
A
a. Explaining Network quality of service
2
10
b. Describing gateways
2
c. Describing telephone systems
2
d. Explaining the advantages of geostationary satellites
2
e. Describe Ethernet
2
3
Describe the architectural framework of Integrated Services Digital Network (ISDN).
A
Explaining about segregated and integrated architecture with diagram
3
10
Different queuing configurations with diagram
3
Explaining about multiple devices and D channel
4
4
LAN is a privately owned networks which spans over a size of up to a few kilometers in a building or a campus.
a. How can LAN be differentiated from other Networks.
b. Explain Wireless Lans
A
a. Three types of characteristics
3
10
b. Explaining the meaning of wireless
2
c. Explaining wireless LANs
3
d. Diagram of wireless LANs
2
5
Read the following case study thoroughly and answer the following questions:
India is the second most populous country in the world. Even with abundant natural resources, it is still considered a developing country. In India, it is necessary that research and development that has taken place in the field of communication should reach rural areas. This is because nearly 70% of the population lives in villages.
In India, physical infrastructure such as roads and highways is still not fully developed. Wired communication requires digging of roads, laying of cables and erecting towers. It involves tremendous human effort and enormous capital outlay in the rural and hilly areas. Hence wireless communication implemented through satellites can play a vital role.
Realising the importance of satellite communication, India implemented Satellite Instructional Television Experiment (SITE) in 1975-76. This made it possible to broadcast educational and other programs related to family planning, agriculture and health issues through television sets even in the remote areas. This initiative helps in creating awareness and also helps government in bringing developmental schemes to the door step of the masses.
An advantage of satellite communication is that, satellites can amplify the signals and resend it to thousands of stations on the ground at the same time. Digital TV and radio programmes can directly reach the receivers found in the cars and homes through a satellite. For large organisations, it has become much cheaper to transmit commercial information to thousands of their dealers scattered across the globe by means of satellites. Wired communication can easily get disrupted when the cables are damaged intentionally or unintentionally. However, microwave satellite communication is not affected even in the adverse environmental conditions. Thus, during the times of natural disasters, the physical infrastructure of wired communication may be destroyed. But still contact can be maintained with the affected people through the satellites. In addition, remote sensing satellites can be used to keep an eye on the enemy movements, determine the locations of natural resources, warn about impeding cyclones and exactly pinpoint the presence of fishes or submerged objects in the oceans or seas.
Another form of wireless communication is the mobile communication. Mobile handsets have made it possible for the people not only to converse among themselves but also carry out banking and e-commerce transactions. Satellites have also made it possible the implementation of Global System for Mobile Communication(GSM) through which wireless Internet can be provided.
a. Highlight the advantages of wireless communication over wired communication.
b. In what ways, rural India has benefited through satellite communication.
A
a. Listing the advantages of wireless
5
10
communication
b. List the benefits of satellite communication in rural India
5
6
Explain world wide web in detail
A
Defining WWW, HTML, HTTP, and HTTP request- response behavior
10

MI0036- BUSINESS INTELLIGENCE & TOOLS

How do you classify the different types of business Intelligence
A
9 types of BI
10
10
2
a. Similarity measures determine the similarity between the two objects. What are the four methods to determine the similarity characteristic between the two objects?
b. Illustrate decision tree
A
a. Listing four methods and explaining them
4
10
b. Illustrating decision tree
4
General form of decision tree diagram
2
3
Define data mining and describe the architectural framework of data mining.
A
Definition of data mining
2
10
Architecture of datamining- includes data preparation steps, DM three layers, database tier
8
4
Discuss the features of various types of business models with the help of examples.
A
Explaining the 6 types of business models
6
10
Examples for each
4
5
A non-profit organisation - a leader in promoting urban sustainability in India - has the permission to supervise and propose resourceful energy and source utilisation by corporate entities across India. The customer was using spreadsheets to confine various information with regards to unit consumption, charges, research, and analytics of Energy Usage. The Intensity for both Heating Degree Days & Cooling Degree Days, and it was suffering from the disadvantages of utilisation of multiple non-standard spreadsheets. The crucial challenge of the organisation was to develop excellence of data; time needed to gather & authenticate information, distribute graphs & analysis with cyclic time series, and carry out other ad hoc queries & difficult analysis.
Customer also wanted a BI solution that is easy to use, available from web, and needs negligible human resources to execute these periodic tasks. Elegant BI Business Intelligence solution deployed with customised ETL solution has offered web based, simple to use, and error-free analytic system to client, in short time span and small budget. Research coordinators at client side, now have complete picture of the energy usage patterns and trends in hours rather than days, and they spend more time doing other ad hoc research and data mining, rather than collecting, consolidating, and validating data from large number of spreadsheets received from member organisations every month. This initiative is helping customer sustain its management position for a better cause of supporting sustainable metropolitan communities in India.
a. What are the aspects of BI framework? Explain each of them in detail
b. What are the tools used in the above case study to meet the challenges of the organization and to maintain food quality as well?
A
a. Listing and explaining the 4 aspects of BI framework
5
10
b. Identifying the tools used
5
6
ABC is an online educational organization which offers number of programmes. Throughout the world. It has its franchise all over the world. It has to maintain huge data about all the all the programmes that are currently running and also that are withdrawn but still running for old students. How should it plan to implement the business intelligence solutions? What are the limitations of Business Intelligence?
A
Explaining planning to implement a BI solution
8
10
Listing the limitations of BI
2

SEM 3 OPERATIONS MANAGEMENT (OM) FALL 2013
OM0010 - OPERATIONS MANAGEMENT

1
What are the effects of Global Competition on the industries in India?
A Global Competition Quality, Customer Service and Cost Challenges Advanced Technologies
Conclusion
9 ( 3 marks each)
1
10
2
How is ‘Economies of Scope’ different from ‘Economies of Scale’?
A Explanation of ‘Economies of Scope’ and ‘Economies of Scale’ Differences Examples Conclusion
2
5
2
1
10
3
List and explain the six basic steps involved in preparing a forecast
A
1. Understand and specify the purpose of the forecast
2. Establish a time-horizon of the forecast
3. Select the suitable forecasting technique
4. Mobilise relevant data and analyse the same
5. Prepare the forecast
6. Monitor the accuracy of the forecast
10
10
4
Explain Johnson’s rule for sequencing and how it is different from CDS algorithm
A
Purpose or use of alogorithm
steps to be taken
differences
conclusion
2
4
3
1
10
5
How does Crosby’s absolute of quality differ from Deming’s principles?
A
Similarities between the two to understand the need of differentiating
Differences in approach
Conclusion
3
5
2
10
6
Analyse the various types of Probability distribution
A
Brief description of Discrete Distribution and Continuous Distribution
Discrete Distribution Vs. Continuous Distribution
Conclusion
5
4
1

OM0011 – ENTERPRISES RESOURCE PLANNING

1
Describe Executive Information Systems(EIS) and list their advantages and disadvantages.
A
Description of EIS including definition, what it takes into consideration, user interface
Advantages and disadvantages
5(1 mark for definition, 2 marks - what it takes into consideration, 2 marks - user interface)
5 (2.5 marks each)
10
2
Evaluate different and popular modules of an ERP package like finance, manufacturing and materials management.
A Brief description of the modules Assessment of features, support to business function including decision making Conclusion including rationale behind conclusion
4
4
2
10
3
Describe the functioning of various sub module of Sales and Distribution module.
A
Description of the following sub modules with need, task, features, application wherever applicable: Master data management Order management Warehouse management Shipping & transportation Billing and sales support Foreign trade
0.5
2
2
2
2
1.5
10
4
Describe the types and sub modules of CRM.
A
Types of CRM Description of Operational CRM, Collaborative CRM and Analytical CRM with diagrams
5
10
Sub modules Description of Marketing, Service and Sales sub modules with purpose and application
5
5
Explain any 5 phases phases/steps of the ERP implementation
A
Description of any five of the following phases/steps: Pre-evaluation Screening Package Evaluation Project Planning Phase Gap Analysis Reengineering Configuration Implementation Team Training Testing Going Live End-user Training Post-implementation
10 (2 marks each)
10
6
Describe the ERP market
A
Segmentation of vendors
Description of global market share for ERP
Description of Indian market for ERP
Analysis of the market’s preference for a particular ERP package
2
2
4
2

OM0012 – SUPPLY CHAIN MANAGEMENT

1. Analyse the key issues in Supply Chain Management

2. Managers usually do not prefer a single best purchasing strategy. As there are many options and variables, managers try to design the best-fit strategy based on the requirements of the project. Evaluate this

3. How does a company select a 3 Party Logistics company

4. What are the strategies used for the risk mitigation of controllable risk?

5. Discuss the impact of e-commerce on SCM

6. What are the reasons for the bullwhip effect and what methods may be employed to reduce it?

OM0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

1
Elucidate Theory of Constraints and Constraint management
A
Concept, seven principles of Theory of constraints
Description of constraints management including types of constraints, example
7
3
10
2
Explain the balanced scorecard approach which provides important information to allow the overall strategy of an organisation to be reflected in specific performance measures
A
Concept,
Partial Measures of Performance,
advantages,
developing the scorecard - Measures Used in Balanced Scorecard
1
5
2
2
10
3
Describe the different layouts that organisations can use and the benefits and limitations of each of the layouts
A
Description of various layouts
Benefits
Limitations
6
2
2
10
4
Summarise the importance of productivity and team work
A
three essential elements for team building
top five ideas that help in building great teams
Importance of Teamwork at Workplace
Assessment of Relationship between teamwork and productivity
2
3
4
1
10
5
Explain the single-server and multi-server waiting line models
A
Description including diagram and operating
10(5 marks each)
10
characteristics: single-server model multi-server model
6
Explain the different production planning strategies and cost involved in aggregate planning process
A
different production planning strategies (facilities planning, aggregate planning and scheduling)
costs( basic cost of production, budget, backordering cost, inventory holding, cost associated with changes in production rate)
5
5

SEM 3 PROJECT MANAGEMENT (PM) FALL 2013
PM0010 – INTRODUCTION TO PROJECT MANAGEMENT

1
Summarise the project management processes involved in the monitoring and control process group
A
Description of project management processes
Analysis
examples
Conclusion
5
2
2
1
10
2
Elucidate the importance of communication in Project Management
A Need of effective communication Communication for properly structured project How information must be communicated Various types of communication in Project Management Conclusion
10( 2 marks each)
10
3
Explain the roles of project manager
A
Understanding client requirements
Understanding end user requirements
Understanding project scope
Understanding the design
communicating
10 (2 marks each)
10
4
Explain the any FIVE types of contracts that are entered into in project procurement
A
Any 5 of the following
1. Traditional lump sum fixed cost/time
2. Design + Construct or Turnkey
10( 2 marks each)
10
3. Design + Novate + Construct
4. Construction Management (CM), Project Management (PM)
5. On-call multitask contracting
6. Guaranteed Maximum Price (GMP)
7. Full cost reimbursable
5
Write short notes on Total Quality Management (TQM)
A
1. TQM concept and Factors of Organisations
2. Aspects of Total Quality Management
3. Total Quality Management Focus Points
4. basic beliefs or tenets of TQM
5. Layers of Total Quality Management System
10( 2 marks each)
10
6
Describe the various supports that the project management system provides.
A
1. Planning support
2. Cost support
3. Quality planning support
4. Estimating support
5. Scheduling support
6. Reporting support
7. Control support
Conclusion
8.75(1.25 marks each)
1.25

PM0011 – PROJECT PLANNING AND SCHEDULING

1
Explain the usefulness of WBS in cost control
A
Definition or explanation
1
Principles of explanation
Analysis
Examples
Conclusion
3
3
2
1
10
2
Explain the method to estimate cost and create Budget
A
Estimate cost major input required tools and techniques used for estimating cost of the various activities outcome of the project
5
Create budget
information required for determining the budget
Tools and techniques
outcomes
5
10
3
Explain the steps to draw a CPA chart
A
List all activities in the plan
Plot the activities as a circle and arrow diagram
10 ( 5 marks each)
10
4
Explain the different methods in solving linear programming problem
A Explanation of LP Algorithms or classes of algorithms for solving an LP Special case of LP 3 4
3
10
5
Write short notes on process review report
A
What the report should contain
What should be monitored and reviewed?
Comparison of Status and Progress
The Project Peer Review
10( 2 marks each)
10
What the status reports do not reveal
6
Substantiate the impact of Life Cycle Costing on new product selection and strategy
A
Explanation
How life cycle cost differs from other costing methods
Successful Projects
Examples
Implications
10( 2 marks each)
10

PM0012 – PROJECT FINANCE & BUDGETING

1
Evaluate the golden rules of project risk management.
A
Description of 10 rules with Analysis, Examples and conclusion
10 ( 1 mark each)
10
2
Explain different types of discounted cash flows
A Internal Rate of Return (IRR) Net Present Value (NPV) Profitability Index (PI)
Conclusion
9(3 marks each)
1
10
3
What are the decisions to be considered while making capital investment?
A Objective function Investment decision Financing decision Dividend decision Valuation
10 ( 2marks each)
10
4
Explain IRR and WACC
A
IRR Explanation(why it is most useful aspect of a project) interpreting IRR measurement of IRR rule for interpolating the value of IRR example
5
WACC explanation
5
10
Businesses frequently discount cash flows at WACC Interpreting WACC Example formula
5
What is sensitivity analysis?
A
Explanation (why it is called ‘simulation analysis’)
Application of Sensitivity Analysis
Purpose of Sensitivity Analysis
Performance of Sensitivity Analysis
Risks and Assumptions
Conclusion
1
2
2
2
2
1
10
6
Analyse the parametric cost estimation
A
Explanation Parametric Cost Estimating Process Sources of Data for Parametric Cost Estimation Cost and Price Analysis Estimate Reliability
Analysis
Examples
Conclusion
5
2
2
1

PM0013 – MANAGING HUMAN RESOURCES IN PROJECTS

1
List and explain a few Business related competencies of a Project Manager
A
Composure
Aptitude to Manage Conflict
Decision-Making Ability
Influences Others
Motivates Others
Inspires Ownership and Commitment
Problem Solving Ability
Strategic Communicator
Capacity to Execute
Budget and Fiscal Capacity
Contracting Process
Defining Work
Managing Project Parameters
Project Planning
Project Performance
10( write any 10 points ,1 mark each)
10
2
How would you develop competencies necessary for leadership in an organization
A
1. capability to conceptualize the likely deliverables of the project
2. an optimistic attitude that prevails and causes the project manager to deal effectively
3. having a tough skin and accepting the inevitable faultfinding or blame that can come in the management of a project
4. empower the project team members
10 (1.25 marks each)
10
and, as appropriate, the project stakeholders as well
5. the ability to assume risks in the management of the project.
6. the ability and the courage to make decisions involving the project
7. tenacity – or persistence in holding to a position regarding the project
8. the ability to mentor, teach, coach, and guide the people using resources on the project
3
Explain Responsibility Assignment Matrix
A Explanation of Responsibility Assignment Matrix(RAM),Specific type of RAM Creation of matrix(steps) four key responsibilities
2
4
4
10
4
What are the challenges towards effective teamwork in a virtual environment?
A
1. Individual: Social Isolation
2. Team Opacity
3. Individual, Team, and Organizational Factors:
4. Communication
5. Trust
10 (2 marks each)
10
5
What are the inputs required and tools and techniques for managing stakeholder expectations
A
Inputs Stakeholder register Stakeholder management strategy Project management plan Issues log Change log Organisational process assets
Tools and techniques Communication methods Interpersonal skills
6
4
10
6
What are the steps you would follow to create competencies in an organization?
A Defining core competency Identifying core competencies Inventorying organizational competencies Determining the organizational competencies that are core Developing core competencies
10 ( 2 marks each)
10

SEM 3 RETAIL FALL 2013
ML0010 - WAREHOUSING & SUPPLY CHAIN MANAGEMENT

Q1. What are the attributes of ideal warehousing? Also describe the benefits of warehousing.
(10 attribute of an ideal retail warehouse – 5 Marks and 10 benefits of retail warehousing – 5 Marks)
Q2. Describe various models used in logistics management.
(Detailed explanation on all the 3 models - 9 Marks and diagram – 1 Mark)
Q3. Discuss the major drivers of supply chain performance briefly.
(Introduction of retail supply chain drivers & diagram – 2 Marks and detailed explanation of 4 driving component – 8 Marks)
Q4. Enumerate the three basic steps involved in the achievement of strategic fit.
(Detailed explanation of the 3 basic steps – 9 Marks and diagram – 1 Mark)
Q5. Describe the distinctive features of the operational decisions in Supply Chain.
(Detailed explanation on the operational decisions in Supply Chain – 10 Marks)
Q6. Explain the various factors that are taken into view while assessing and scoring the suppliers.
(Detailed explanation on the various factors while assessing and scoring the suppliers [10 points] – 10 Marks)

ML0011-BUYING AND MERCHANDISING

Q1. Explain the various principles of an ideal merchandising giving suitable examples for each.
(Detailed explanation on all the 14 Principles – 10 Marks)
Q2. Define category management & list the prerequisites of category management.
(Definitions - 5 Marks and prerequisites – 5 Marks)
Q3. What do you mean by merchandise budget plan? Explain its various components.
(Meaning of Merchandise Budget Plan [MBP] – 2 Marks and detailed explanation of 4 component – 8 Marks)
Q4. Elucidate the functions performed by the buying department of a retail store.
(Detailed explanation of 5 Steps – 10 Marks)
Q5. Explain the steps in the merchandise buying and handling process?
(Detailed explanation on 6 steps – 10 Marks)
Q6. Explain in detail the steps involved in vendor selection along with diagram
(Detailed explanation on 5 steps – 8 Marks & Diagram – 2 Marks)

ML0012-STORE OPERATIONS

Q1. Retail store manager are accountable for successfully running a retail store. Elaborate
(10 functions of retail store manager – 10 Marks)
Q2. Outline the key objectives of store management.
(Detailed explanation on basics of Store Management – 10 Mark)
Q3. What are the factors that need to be considered before allocating space in a store, explain in detail.
(5 factors in detail to be explained – 10 Marks)
Q4. Write a note on classification of merchandise on the basis of the nature.
(Detailed explanation of 9 types under classification on the basis of the nature of merchandise – 10 Marks)
Q5. Explain the levels of standardization.
(Detailed explanation on 4 types of standardization – 10 Marks)
Q6. How does a store control the quality of its merchandise?
(Detailed explanation on 5 steps of quality control procedure – 10 Marks)

ML0013-RETAIL IT MANAGEMENT

Q1. Briefly describe the role of IT in the various facets of retailing
(Brief explanation on 9 points – 10 Marks)
Q2. Briefly describe the e-retailing scenario across various industries.
(Detailed explanation on 5 different sectors – 10 Mark)
Q3. What is RFID Technology? How it works, explain with the diagram?
(Detailed explanation on RFID – 8 Marks and diagram – 2 Marks)
Q4. What do you mean by System Software and Application Software? Mention a few differences between System Software and Application Software.
(Brief explanation on System and Application Software – 2 Marks and differences between them – 8 Marks)
Q5. Briefly describe the steps involved in designing a database.
(Detailed explanation on 5 steps – 10 Marks)
Q6. Explain the various types of networks.
(Detailed explanation on 5 types of networks – 10 Marks)

SEM 4 COMMOM 2013
MB0052 – STRATEGIC MANAGEMENT AND BUSINESS POLICY

1
Write Short notes on the following:
(a) Value Chain Analysis
(b) Corporate Restructuring
10
A
(a) Value Chain Analysis
(b) Corporate Restructuring
5
5
2
Differentiate between mission and vision of a company? Explain with examples.
10
A
Meaning and explanation of mission statement with examples
Meaning and explanation of vision of a company with examples
5
5
3
Explain in detail Porter’s four generic strategies.
10
A
Explanation of Porter’s generic strategies
(Cost leadership, Focuses cost leadership, differentiation, focused differentiation)
10
4
Differentiate between core competence and distinctive competence.
10
A
Explanation of core competence with examples
Explanation of distinctive competence with examples
5
5
5
Define the term ‘industry’. List the types of industries. How do you conduct an industry analysis?
10
A
Definition of ‘industry’
Mentioning the types of industries
Explanation on conducting industry analysis (including steps to be followed)
3
2
5
6
Describe the different approaches to business ethics.
10
A
Description of approaches to business ethics:
10

MB0053 –International Business Management

A
Explain the model with diagram
10
10
2
Evaluate the importance of political stability for conducting international business. What is political risk?
A
Political stability’s importance
Political risk meaning and examples
5
5
10
3
Discuss the role of WTO in international trade. Explain any 2 major agreements in WTO.
A
Role
2 agreements of WTO
4
6
10
4
Write short note on:
a) Strategic planning
b) Ethical convergence
A
a) meaning and role of strategic planning
b) Meaning and importance of ethical convergence
5
5
10
5
Explain in various modes of payment in international trade. Discuss the role of letter of credit in the same.
A
Modes of payment
L/C meaning and benefits
5
5
10
6
Explain the various modes of entry in international business which could be used a part of strategy to enter foreign market.
A
The modes of entry adopted by foreign firms with examples
10
10

SEM 4 FINANCE FALL 2013
MF0015 & INTERNATIONAL FINANCIAL MANAGEMENT

1
Explain the goals of international financial management. Give complete explanation on Gold Standard 1876-1913. List down the advantages and disadvantages of Gold Standard.
A
Goals of international financial management
Introduction of Gold Standard
Advantages and disadvantages
4
2
4
10
2
Give an introduction on capital account with its sub-categories. Discuss about capital account convertibility.
A
Introduction on capital account
Sub-categories on capital account
Explanation on Capital account convertibility
2
3
5
10
3
Explain the concept of Swap. Write down its features and various types of interest rate swap.
A
Introduction of Swap
Features of swap
Various types of interest rate swap
2
4
4
10
4
Elaborate on measuring exchange rate movements. Explain the factors that influence exchange rates.
A
Measuring exchange rate movement- introduction
Interest rate differentials
Focus on demand supply model
Economic factors
Political conditions
3
2
2
2
1
10
5
Write short notes on:
International Credit Markets
International Bond Markets
A
International Credit Markets
International Bond Markets
5
5
10
6
Country risk is the risk of investing in a country, where a change in the business environment adversely affects the profit or the value of the assets in a specific country.
Explain the country risk factors and assessment of risk factors.
A
Introduction of country risk factors
Explanation of assessment of risk factors
5
5
10

MF0016-TREASURY MANAGEMENT

1 Consider you are the chief financial officer of a software company. How would you oversee the company’s Treasury function? Discuss how you formulate the treasury policy.
Functions
Formulation of the treasury policy
5
5
10
2
The interest rate offered on Certificate of Deposits varies from bank to bank. Refer some of the public sector and private sector banks and analyse the factors affecting the interest rates.
Certificate of Deposits
Factors (3 banks)
4
2*3= 6
10
3
Explain in detail the process incorporated by any financial services company that operates in commodity market transactions. Classify the risks associated.
Transaction process in Commodity market
Risks in Commodity market
5
5
10
4
Explain the different types of liquidity risks. Explain the framework for measuring and managing the liquidity risks.
10
Different types of liquidity risks
framework for measuring and managing the liquidity risks.
5
5
5
Compare and contrast the different types of foreign exchange risks of a multinational corporation (MNC) based in India.
Forex risks of two MNCs
5*2=10
10
6
Briefly explain at least three actions relating to treasury that have changed substantially with globalization. Visit a bank and analyse the various treasury products offered by the bank to its customers. Identify which of these are suitable for a large company with cash to invest, and why.
Latest developments in Treasury
Treasury products of two banks
4
2*3=6
10

MF0017 & MERCHANT BANKING AND FINANCIAL SERVICES

1
Explain the concept of merchant banking. Give a small introduction on book building and write about the methods and guidelines for book building.
A
Concept of merchant banking
Introduction on book building
Methods and guidelines for book building
3
3
4
10
2
Explain the whole concept of issue management which includes pre-issue and post issue management.
A
Introduction of issue management
Pre-issue management
Post- issue management
2
4
4
10
3
Financial services are of several kinds. Financial services are divided into two extensive categories. Explain in detail both the categories of financial services.
A
Complete explanation of fund based services
Complete explanation of fee based services
5
5
10
4
Give the difference between Bank Vs Depository. Explain the functions performed by depository.
A
Differences between bank and depository
Functions performed by depository
4
6
10
5
Give the introduction of leasing with an example. Explain all the four types of leasing.
A
Introduction of leasing with example
Explanation all the four types of leasing
3
7
10
6
Write about the concept of securitization and its features . Explain the process of securitization of debts and its advantages.
A
Introduction of securitization
Features of securitization
Steps in securitization
Advantages of securitization
2
3
3
2
10

MF0018 & INSURANCE AND RISK MANAGEMENT

1
What do you understand by the term risk and uncertainty? Explain different types of risk facing business and individuals.
A
Introduction of risk and uncertainty
Explanation of different types of risk
4
6
10
2
Identify the role of insurance in managing risk financing. Explain the importance of insurance transaction. Discuss in different perspectives of insured and insurer
A
Role of insurance in managing risk financing
Introduction of insurance transaction
Explanation of different perspectives of insured and insurer.
2
4
4
10
3
Explain the reasons that have been responsible for the privatization of the insurance industry in the country. Identify the problems and prospects of public insurance enterprises.
A
Complete information on the privatization of the insurance industry
Problems and prospects of public insurance enterprises.
5
5
10
4
Explain the creation and application of insurable interest. Give the differences between wagering and insurance.
A
Creation of insurable interest
Application of insurable interest
Differences between wagering and insurance
2
3
5
10
5
Give the important activities of life insurance company. Describe the important historical milestones in the development of the life insurance sector in India.
A
Important activities of life insurance company
4
10
The important historical milestones in the development of the life insurance sector in India
6
6
Give short notes on :
Pricing objectives.
Pricing elements.
Rate computation
A
Pricing objectives
Pricing elements
Rate computation
2
4
4
10

SEM 4 HEALTH CARE (HCS) FALL 2013
MH0056 – Public Relations & Marketing for Healthcare Organizations

1
SWOT analyse the hospital you are in and evaluate the same in the light of hospital service offered, from the customer’s point of view and write a report.
A
Explanation of SWOT analysis
Report
2
8
10
2
Explain the types of public relations research.
A
Mentioning the types
Explanation
2
8
10
3
Define e-marketing. Explain the various components of an e-marketing activity plan.
A
Definition
Explanation
2
8
10
4
Discuss the current scenario of medical tourism in India.
A
Explanation of medical tourism
Explanation of present situation of medical tourism
Advantages of medical tourism
2
4
4
10
5
Describe the future of healthcare marketing.
A
Brief outline of healthcare marketing
Explanation of future of healthcare marketing
1
9
10
6
Discuss brand building on the internet.
A
Definition of brand
Purpose
Explanation of various components of brand building
1
2
7
10

MH0057 – Management of Healthcare Human Resources

1
Discuss management development in healthcare organisations.
A
Definition
Methods
Management development programmes Principles of management development
Line and staff responsibilities in management development
1
1
2
4
2
10
2
Describe recruitment in healthcare services.
A
Meaning and definition
Factors affecting recruitment process
Importance of recruitment
Sources of recruitment
Recruitment process
1
1
2
2
4
10
3
Explain the objectives of HRM in healthcare.
A
Listing the objectives
Explanation
2
8
10
4
Define performance appraisal. Describe the components of performance appraisal.
A
Definition
Mentioning the components
Explanation
1
2
7
10
5
Discuss HR audit process.
A
Mentioning the phases and components of HR audit process
Explanation of phases and components
2
8
10
6
What is collective bargaining? Explain the principles and characteristics of collective bargaining.
A
Definition
Explanation of principles
Explanation of characteristics
1
6
3
10

MH0058 – Legal Aspects in Healthcare Administration

1
What is professional secrecy? Discuss the exceptions to the rule of confidentiality.
A
Definition
Explanation of exceptions to the rule of confidentiality
2
8
10
2
Explain the following concepts:
a. Accountability to patients
b. Vicarious liability
A
a. Explanation of Accountability to patients
b. Explanation of Vicarious liability
5
5
10
3
Which are the 3 types of inquest’s in India? Explain.
A
Mentioning 3 types of inquest
Explanation
1
9
10
4
Define abortion. Explain medical termination of pregnancy act in detail.
A
Definition
Explanation of various aspects of MTP act
1
9
10
5
Explain medical negligence. List the various rights and responsibilities of the patient.
A
Explanation of medical negligence
Listing the rights of the patient
Listing the responsibilities of the patient
4
3
3
10
6
Discuss the important documents and ethical codes in medical ethics.
A
Listing the important documents
Explanation
1
9
10

MH0059 – Quality Management in Healthcare Services

1
Explain the principles of quality in healthcare.
A
Brief outline of quality in healthcare
Explanation of principles
2
8
10
2
Differentiate between Six sigma and Total quality management.
A
Mentioning 10 important differences between six sigma and TQM
10
10
3
Explain the implementation of QMS in healthcare organisation.
A
Brief outline of QMS
Explanation of steps in implementing QMS in healthcare organization
2
8
10
4
Define accreditation and certification. List the benefits of accreditation and certification of hospitals.
A
Definition of accreditation and certification
Benefits of accreditation
Benefits of certification
2
4
4
10
5
Define total quality management. Discuss the importance of TQM in healthcare.
A
Definition
Importance
2
8
10
6
Discuss the methods of performance evaluation in healthcare services.
A
Listing all the methods of performance evaluation
Explanation of all the methods of performance evaluation
2
8
10

SEM 4 HUMAN RESOURCES (HR) FALL 2013
MU0015 – COMPENSATION AND BENEFITS

1
(i) What is meant by “compensation management”?
(ii) Organisations design out the employee compensation packages based on some ‘compensation’ and ‘non-compensation’ dimensions. Describe in brief the ‘compensation’ dimensions.
A
(i) Meaning of compensation management
(ii) Description of compensation’ dimensions
2
8
10
2
Explain the steps involved in designing a salary structure. List the components of pay structure.
A
Explanation of steps involved in designing a salary structure
Listing the components of pay structure
7
3
10
3
Define the term ‘wage’. Write a brief note on ‘wage policy’.
A
Definition of ‘wage’
Brief note on ‘wage policy’
2
8
10
4
Explain the concept of ‘tax planning’ with an example. Explain its role in Compensation Benefits.
A
Concept of tax planning
Role of ‘tax planning’ in compensation benefits
5
5
10
5
Define ‘reward management’. What are its aims? Explain the factors affecting reward management policies in service sector.
A
Definition of reward management
Aims of reward management
Factors affecting reward management policies in service sector
2
2
6
10
6
Who are ‘Expatriates’? What are the objectives of ‘Expatriate compensation’? Differentiate between Financial (extrinsic) compensation and Non-financial (intrinsic) compensation.
A
Meaning of expatriates
Objectives of expatriate compensation
Difference between Financial compensation & Non-financial compensation
2
3
5
10

MU0016- PERFORMANCE MANAGEMENT AND APPRAISAL

1
What is “Performance management planning”? How does planning affect a manager?
A
Meaning of ‘performance management planning’
Explanation on how planning affects a manager
3
7
10
2
Define performance appraisal. What are the dimensions of performance appraisal? Describe the characteristics of performance appraisal.
A
Definition of performance appraisal
Dimensions of performance appraisal
Characteristics of performance appraisal
2
3
5
10
3
Describe the traditional methods of performance appraisal.
A
Traditional methods of performance appraisal
10
10
4
What is performance feedback? Why is it used? What are the levels of performance feedback?
A
Meaning of performance feedback
Use of performance feedback
Levels of performance feedback
2
2
6
10
5
What is meant by “360 Degree feedback”? Explain its purpose. What are the advantages and disadvantages of 360 degree feedback?
A
Meaning of 360 degree feedback
Purpose of 360 degree feedback
Advantages of 360 degree feedback
Disadvantages of 360 degree feedback
2
4
2
2
10
6
Write a brief note on Ethics in performance management.
A
Importance of ethics in PM
Concept of PM as related to ethical aspects
Role of ethics in PM
3
4
3
10

MU0017 - TALENT MANAGEMENT AND EMPLOYEE RETENTION

1
Explain the need for talent management. What are the consequences of failure in Managing Talent?
A
Need for talent management
Consequences of failure in Managing Talent
7
3
10
2
What are the building blocks of effective talent management system? Explain any one.
A
Listing the building blocks of talent management
Explanation of any one of the building blocks
1
9
10
3
Define talent planning. What are objectives and steps of Talent Planning?
A
Definition of talent planning
Objectives of talent planning
Steps of talent planning
3
3
4
10
4
What is meant by talent acquisition? Explain some of the talent acquisition strategies.
A
Meaning of talent acquisition
Explanation of talent acquisition strategies
3
7
10
5
Why ‘employee engagement’ is important? What are the factors of engagement? Describe some of the best practices in talent engagement.
A
Importance of employee engagement
Factors of engagement
Best practices in talent engagement
2
2
6
10
6
Describe some of the major challenges in talent management.
A
Description of major challenges in talent management
10
10

MU0018 - CHANGE MANAGEMENT

1
Define the term ‘organisational transformation’. Discuss the various strategies to manage transformation in organizations.
A
Definition of ‘organisational transformation’
Explanation of various strategies to manage transformation
2
8
10
2
Describe Integrative Model for Planned Change
A
Description of Integrative Model for Planned Change
10
10
3
The key purpose of communication of change is to ensure that the individuals understand what is going to happen and what is expected from them. Explain some other important needs for communicating change. Also explain the major methods and techniques for communicating change.
A
Explanation of important needs for communicating change
Explanation of methods and techniques for communicating change
3
7
10
4
What do you mean by resistance to change? Discuss some of the reasons for individual (employee’s) resistance.
A
Meaning of resistance to change
Reasons for employee’s resistance
2
8
10
5
List the types of change management strategies. Explain any two of them.
A
Listing the types of change management strategies
Explanation of any two change management strategies
2
8
10
6
Write short notes on the following:
a. Change agents
b. Kolb’s Learning Cycle
c. Organisational Learning
A
a. Change agents
b. Kolb’s Learning Cycle
c. Organisational Learning
3
3
4
10

SEM 4 INTERNATIONAL BUSINESS (IB) FALL 2013
IB0015- Foreign Trade of India

1
Analyze the direction of India’s foreign trade since 2001.How has the direction of export and import affected our foreign trade.
A
Overall picture of changes in direction of trade
10
10
2
Write short notes on:
a)European Union
b)APEC
A
a) countries and formation of EU
b) countries and formation of APEC
5
5
10
3
Discuss the current situation of FDI in India. List the sectors where 100% FDI id permitted.
A
FDI in India
Sectors permitted
7
3
10
4
Discuss the salient features of India’s Foreign trade policy 2009-14.
A
Foreign trade policy
10
10
5
Explain the meaning and objectives of FEMA. Who is an authorized person according to its rules?
A
Meaning
Objectives
Authorized person
3
3
4
10
6
What are the major differences between forward and future contracts? What do you mean by currency option?
A
Differences
Currency options
6
4
10

IB0016 –International Logistics and Distribution management

1
Write a note on the difference between national and international logistics. Describe the role of global logistics operator in global trade.
A
difference
Role
5
5
10
2
Analyse and discuss market-accommodation flow with respect to operational, planning and control and behavioural context.
A
Analysis of market accommodation flow in: Operational
Planning and control
Behavioral
4
3
3
10
3
Write short notes on:
a) Bulk cargo
b) Container vessel
A
a) Meaning and examples of bulk cargo
b) meaning and types of container vessels
4
6
10
4
How is ocean liner conferences formed? What are the types of liner associations?
A
Ocean liner conference
Types of liner conference
5
5
10
5
What are logistics intermediaries? Explain the different types of intermediaries and their strategic approaches.
A
Meaning
3
10
Functions
Types
3
4
6
Describe the various measures that must be taken while transporting the hazardous materials.
A
Safety measures for hazardous materials
10
10

IB0017 –International Business Environment and International Law

1
What are the different types of economic systems? Why is economic environment important to analyze. Explain with examples.
A
Economic systems
Importance of Economic environment
6
4
10
2
Discuss the process of international negotiation. Elaborate on any 2 different styles of negotiating.
A
Process
2 styles of negotiating
6
4
10
3
Evaluate various elements involved in a contract.
A
Essential elements of valid contract
10
10
4
Write short notes on:
a) Corporate governance
b)Articles of Association
A
a) Meaning and objectives of corporate governance
b) meaning and contents of AoA
5
5
10
5
Elaborate on the roles of:
a)WTO
b)EXIM bank of India
A
a)Functions of WTO
b)Functions of EXIM bank
5
5
10
6
What is international taxation and what are its principles? Analyze global taxation environment.
A
International taxation
Principles
3
3
10
Global taxation environment
4

IB0018 – Export-Import Finance

1
Explain the risk involved in Documentary Bills in case of export. What is Bill of Exchange and name the parties involved in a bill of exchange.
A
Risks in documentary credit
Meaning of B/E
parties
5
3
2
10
2
Discuss the various UCP 600 provisions relating to standard for examination of documents under credit.
A
provisions
10
10
3
Distinguish between pre-shipment finance and post shipment finance. Discuss the RBI guidelines regarding post shipment finance.
A
Difference
Guideline
5
5
10
4
Write short notes on:
a) letter of credit
b)Import financing
A
Meaning and role of L/C
Meaning and methods of import financing
5
5
10
5
Explain the meaning of ECB. Discuss the RBI guidelines, for ECB under Automatic Route, relating to amount and maturity.
A
Meaning
RBI guidelines
4
6
10
6
What is ECGC? Explain Commercial and Political Risks covered under ECGC Policies.
A
Meaning
Risks covered
4
6
10

SEM 4 MARKETING FALL 2013
MK0015/ML0015- SERVICE MARKETING AND CUSTOMER RELATIONSHIP MANAGEMENT

1
Explain service distribution growth strategies in brief.
A
Explanation of Service Distribution
growth strategies
2
8
10
2
Explain the service delivery process.
A
Definition of Service marketing
Steps in service delivery process
2
8
10
3
Definition of Service Marketing with its importance. Also explain the characteristics of services.
A
Definition of service marketing
Importance
characteristics
2
4
4
10
4
Discuss the relationship between CRM and customer loyalty.
A
Definition of CRM and Customer loyalty
relationship
3
7
10
5
Write a short notes on :
A. Servicescape
B. Blueprinting
A
Servicescape
Blueprinting
5
5
10
6
Explain the pre-requisites of acquisition of customers.
A
Explanation of customer relationship management
pre-requisites
2
8
10

MK0016- ADVERTISING MANAGEMENT & SALES PROMOTION

1
Discuss the role of various departments in Advertising.
A
Definition of Advertising
Departments
2
8
10
2
Describe the AIDA model of consumer response hierarchy.
A
Explanation of AIDA model
10
10
3
Explain the different kinds of Advertising objectives.
A
Explanation of Advertising objectives
Kinds
2
8
10
4
Explain the evolving consumer Segments which has impacts on Advertising.
A
Explanation of consumer segments
Evolving consumer segments
2
8
10
5
Discuss any ten types of Advertising copy in brief
A
Types of Advertising copy
1*10
10
6
Discuss the forms of ethical forms of violation in advertising.
A
Ethical forms
10
10

MK0017- E-MARKETING

1
Write short notes on :
A. Explain the four types of e-malls.
B. Types of Partners in an e-marketplace
A
A. Types of e- malls
B. Types of partners in an e-market place
5
5
10
2
Discuss about any four e- marketing tools in brief.
A
Definition of e-marketing
Four e-marketing tools
2
8
10
3
Explain the online buying process
A
Explanation of online buying process
online buying process
2
8
10
4
Explain 2P (personalization, privacy) +2C (customer service, community) +3S (Site, security, sales promotion) formula in detail.
A
Explanation of 2P
2C
3S
3
3
4
10
5
Discuss the types of Online Advertising
A
Definition of online advertising
types of online advertising
2
8
10
6
Explain the advertising and selling techniques used in e-marketing.
A
Advertising techniques- 5 marks;
5
10
Selling techniques
5

MK0018– International Marketing

1
Discuss the scope of international marketing. How is international marketing more complex than domestic marketing?
A
Scope
difference
4
6
10
2
What are trade barriers? Compare tariff and non-tariff barriers.
A
Meaning
Difference between tariff and non-tariff barriers
4
6
10
3
How is international marketing research carried out? Discuss in brief.
A
Discuss the various steps in the process
10
10
4
List the factors that affect the pricing strategy of an international firm? Explain the different pricing strategies the firms can adopt.
A
Listing Factors
Pricing strategies
3
7
10
5
Write short notes on:
a) International commercial terms(Incoterms)
b) Commercial invoice
A
a) meaning, importance and listing of incoterms
b) meaning and role of invoice
5
5
10
6
Explain the difference between the role of World Bank and International Monetary Fund.
A
Functions/role of world Bank
Functions/role of IMF
5
5
10

SEM 4 MANAGEMENT INFORMATION SYSTEM (MIS) FALL 2013
MI0038- ENTERPRISE RESOURCE PLANNING

1
a. Discuss about ERP software selection criteria.
b. What is improper ERP system selection? Explain in detail
A
a. Explaining the ERP software selection criteria
5
10
b. Explaining the improper ERP system selection
5
2
a) Discuss the components of Customer Relationship Management.
b) Explain the different modules of R/3
A
a. Explaining the 4 different component of CRM
4
10
b. Explaining atleast 6 modules
6
3
a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the departments know what the others are doing. Now which environment is considered to be better and why?
b. Explain integrated Management of integration.
A
a. identifying which environment
2
10
explaining the reasons
4
b. explanation of integrated Management of information
4
4
A business products distributor was manually processing over 300,000 customer orders each year. Heavy order flow prior to shipping cut-off timeframes and a highly variable daily volume created staffing challenges and inconsistent order turnaround times.
Despite an effort to process customer orders via EDI, the company continued to receive over 20,000 orders per month via fax and email requiring manual data entry. Customer Service Associates in three different centres manually entered the orders into the order management system with the added pressure of meeting a shipping deadline. As any manual single-pass data entry process there were many errors, especially during peak processing cycles.
Due to a complex product catalogue, variety of order types received from customers, and the large customer base, finding and training data entry specialists was a challenge. Fluctuating daily order volumes made maintaining appropriate staffing levels very difficult. During peak demand periods order processing lags would greatly decrease customer satisfaction levels.
To solve all these problems the company implemented an outsourced automatic data entry solution with sophisticated “free-form” data extraction for their fax and email orders. The solution was able to recognise and capture data from any customer order format with 99.5% accuracy. Order input no longer requires the participation of the company’s order entry staff, which has reduced labour costs. The solution also receives fax and email orders on behalf of the company directly from customers and converts the hardcopy order to an EDI electronic purchase order for the order management systems.
The solution includes a customised web-based portal to support exception processing and a secure web tool for archiving and storing images of all of the original order documents. The solution is completely accessible on demand from any of the company’s workstations. The solution was fully operational within 90 days and required zero capital investments in hardware, software or labour on the part of the company.
Questions:
a. What are the challenges that the company faced before the installation of the Data Entry solution?
b. What are the benefits of the Automatic Data Entry solution?
A
a. Listing the Challenges
5
10
b. Listing the benefits
5
5
Write short notes on
a. Gap Analysis
b. Reduction of lead time
c. BAAN company
d. End users
e. ERP trends
A
a. Explaining
2
10
b. Explaining reduction of lead time
2
c. Explaining about BAAN company
2
d. Explaining End users
2
e. Explaining ERP trends
2
6
Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram
A
Diagram
3
10
Listing the different sub modules
2
Explaining
5

MI0039- E-COMMERCE

1
a. Briefly explain the mails goals of E-Commerce
b. What are the disadvantages of ecommerce
A
a. Explaining the four goals
8
10
b. 4 disadvantages
2
2
Explain your understanding of online information service with the help of a diagram
A
Diagram
2
10
Components of I-way
8
3
For many years companies have been using computers to send business documents instead of mailing paper documents (i.e. most of our pay checks are directly deposited into our bank accounts). This transfer of funds is accomplished by the use of an electronic file being sent from your company to your bank). The problem was that the all employed proprietary used unique formats to pursue this task. The absence of a standard format led to the condition where computers could no longer "talk" to one another without a great deal of effort by programmers. For example, Supplier X could recognize an electronic Purchase Order from Retailer A but not from Retailer B. To avoid the above condition ANSI formulated a committee for the entire world to have standardised format for the electronic transaction.
What is the name of the standard? Discuss the working concepts of that standard.
A
Recognizing the standard
1
10
Defining the standard
2
Listing the various components
3
Explaining the working
4
4
Mobile advertising has become a no-brainer for some brands to drive in-store traffic and online revenue. This is possible only after the growth of Mcommerce. Define Mcommerce. Describe the areas of its potential growth and future of mCommerce.
A
Definition and example
2
10
Areas of potential growth
5
Future of mCommerce
3
5
Explain about the e-commerce Sales Life Cycle model.
A
Explaining about the components
2
10
Explaining business model vs revenue model
2
Explaining role of a business model
2
Differentiating business model and business strategy
2
Advantages of entrepreneurship
2
6
Explain the working of e-Cash and list the properties of e-Cash
A
Working of e-Cash
3
10
Diagram
2
Listing the properties of e-Cash
5

MI0040- TECHNOLOGY MANAGEMENT

1
Explain about the impact of technological changes on the society.
A
Effects of technologies on business
5
10
Relationship between technology and competition
3
Key issues in managing technological innovation
2
2
Explain the various dimensions of technology transfer and features of technology package.
A
Explaining dimensions of technology transfer and its qualities
5
10
Explaining features of technology package
5
3
Read the following case study thoroughly and answer the following questions:
This case study deals with technology diffusion. XYZ is a small software development company, established in 1970. Their products commanded a good brand value in the market. Their market value was Rs.200 crores by the year 1995. So the company decided to expand its business by offering new products based on cutting-edge software technologies. In this context, the company’s General Manager (GM) decided to buy new technologies and introduce them in the company. When he discussed this matter with company’s employees, they were not enthused because they had to learn new skills to master new technologies. They were comfortable with old skills and showed their reluctance towards new skills. They also though that new technologies may make them redundant. One of the employee also said that the new technologies will add to the company’s costs. After considering all the opinions and suggestions, GM took a decision. He selected two employees who showed an inclination towards learning new things and sent them for training to ABC software company. At ABC the two employees of XYZ received technical know-how with respect to the usage of new software.
After completing their training, the two employees returned to their company and conducted a workshop for one week on the usage of new software. This workshop helped the employees of XYZ to shed their inhibition towards new technologies and the usage of software. Now the employees started using the new software without any difficulty. For any doubts or clarifications, they could freely consult the two employees who had received training at ABC company. The GM felt happy that all the employees had no difficulty working on the new software. The good leadership qualities exhibited by the GM led to the introduction of new software and its acceptance in the company. In the year of 1996, the company bagged a project that especially required the assistance of the new software being introduced. Since all the employees were trained to work on the new software, the new project was successfully completed in a record time. The completion of the new project increased the XYZ’s profit to Rs. 500 crores. The credit for successful diffusion of technology in the company and resulting profitability goes to the insight and leadership qualities of the GM.
a) Why do you think the employees showed reluctance towards adopting new technologies or learning new skills?
b) Why was the GM eager to introduce new technologies or software in the company?
A
a. Reasoning for the reluctance
5
10
b. Explaining why
5
4
Consider the above case and answer the following questions
a) List out the advantages of using new technologies in XYZ company
b) If you were the GM of XYZ company, which type of technologies you would prefer keeping in mind the company’s interests.
A
a. Listing the advantages of using new technologies
5
10
b. Identifying the proper technology
5
5
Discuss the stages involved in technology life cycle with suitable examples.
A
Explaining the 4 stages if technology life cycle
8
10
Examples
2
6
Discuss the process of technology –based innovation process with suitable examples.
A
Explaining 8 phases
8
10
Diagram
2

MI0041- JAVA AND WEB DESIGN

1
Write down what the following tags will perform
a. <table>
b. <td width>
c. <embed>
d. <a>
e. <object>
A
a. <table>
b. <td width>
c. <embed>
d. <a>
e. <object>
2 * 5 = 10
10
2
Write short notes on
a. Web browsers
b. Web development tools
A
a. Explaining web browsers with an example
5
10
b. Explaining web development tools with an example
5
3
Write a programme to create a webpage that prints the name of the STUDENT database in Wide Latin font and set the subtitle with description of the STUDENT to the screen. Set the page layout to the webpage. Insert one image after the database with a Thank you note.
A
Programme
7
10
Writing the output for the programme written
3
4
Read the following case study thoroughly and answer the following questions:
ABC is an educational institute which is reputed for its management courses. It has 3 branches in different places and is planning to launch 2 more branches in some other places. The institute used to maintain the student details in the form of a hard copy file. One day, a fire broke out in the record section and all such records were destroyed. Next day the management decided to maintain the student details in a computer so as to prevent the damage due to such disasters. One of the management members suggested that XYZ Company is capable of developing a kind of application for maintaining records using java. The member further told other members that in his friend’s organisation the same java application developed by the sXYZ company was working very effectively and it also offered enough security parameters. Immediately the management appointed an employee who had good knowledge of java language to oversee the implementation of the required application. That employee prepared an outline of the company’s requirements and submitted it to the XYZ Company. The requirements of institute were: For institute’s employees–student details, course details, materials, and access rights. For students it was– Course material, feedback on assignments, course details and faculty details.
XYZ company’s web designers developed a prototype of an application based on the requirements of the ABC institute. Now the programmers of XYZ company detailed the process of application development based on the specified requirements. They decided that for display purpose they can use JSP (Java Sever Pages) and to retrieve the details of a particular student, they would create JDBC connection to the all branches. The student details can be stored in a database table (server side) by using MySql.
They also decided to use servlets for internal process. That is, sending of request and obtaining response from the server. After developing the application, they submitted it to ABC institute for testing purpose. During the testing process, it was found that there is no proper security mechanism in the application. That is, the application permitted ‘Login’ by every member. So ABC company asked XYZ company to install security mechanism in the application such that it gives separate access to the employees and students. XYZ company modified the application by giving only limited and absolutely necessary access rights to the concerned users. Also a new security parameter added to the application, prevented access by a user for 24 hours if he/she entered incorrect ‘Login’ details for three consecutive times.
a) Give reasons as to why ABC institute decided to choose XYZ Company for the development of Java application.
b) Discuss the reason for using JSP in java application.
A
a. Answering for reasons
5
10
b. Reason for using JSP
5
5
For the above case study answer the following questions
a. State the reason for using database connection in the application.
b. Explain the purpose of creating a java application for the ABC institute.
A
a. Reasons for using database connection
5
10
b. Explaining the purpose of creating a java application
5
6
How do you handle exception in java? Give with an example
A
Explaining handling exception and the ways of exception can occur
2
10
Exception types
4
Explaining different types of exception handling like, using throw, using finally, etc
4

SEM 4 PROJECT MANAGEMENT (PM) FALL 2013
PM0015 – QUANTITATIVE METHODS IN PROJECT MANAGEMENT

1
Discuss PERT technique of project planning.
A
Steps in the PERT Planning Process
Benefits of PERT
Limitations of PERT
6
2
2
10
2
Explain the two criteria by which scheduling can be finalised in relation with the resource deployment
A
(i) Resource Levelling
(ii) Resource Smoothing
10 ( 5 marks each)
10
3
Describe the time-series forecasting of seasonal data.
A
Least Squares Forecasting with Monthly or Quarterly Data
Exponential Model with Quarterly Data
Exponential Growth with Quarterly Data Forecasting Equation
Exponential Model with Monthly Data
Exponential Growth with Monthly Data Forecasting Equation
10( 2 marks each)
10
4
State the basic functionalities of MS Project
A principal formats of entering data/viewing charts, forms, and sheets The Input/output Model important terminologies in MS Projects Starting MS Projects Components of MS Projects Screen Views and Tables in MS Projects The Tracking Gantt View MS Project Menus
10 ( 1.25 marks each)
10
5
Describe the various elements of entering and managing resources in MS Project
A
Adding Resources to the Resource Sheet
Editing the Resource Information
Inserting and Deleting Resource
Assign Resources
Working with Resources on the Fly
Updating Resource Information on the Fly
Viewing the Resources
The Resource Graph
Viewing Resource Usage
Review of Resource Usage
10 (1 mark each)
10
6
How to create a report on the project activities in the MS Project
A
Setting Up of Reports
Process of Creating or Editing Reports
Reports that can be printed
Check the Reports Available, Print a Report
Reports by Report Type

PM0016 –PROJECT RISK MANAGEMENT

1
Write a note on Process Maturity Model.
A
Definition of Process maturity model, why it is used
Levels
2
8
10
2
Explain the steps involved in performing risk analysis
A
Identify threats
Estimate risk
Managing risk
Reviews
10 (2.5 marks each)
10
3
Evaluate the tools used to monitor risks
A
Description of the tools
Analysis
Conclusion
6
3
1
10
4
Explain the six risk management tools.
A Quality Control Tools. Probability Techniques. Flow Charts. Fishbone Diagrams. PERT/CPM Techniques. Project Insurance
10(approx. 1.67 marks each)
10
5
Assess how and why change fails and analyse the reasons for resistance to change.
A
Reasons why change in organization fails
Rank the reasons
Reasons for resistance to change
Handling resistance
10(2.5 marks each)
10
6
Analyse the event chain methodology.
A
Description six major principles
Application of event chain methodology
Analysis
Conclusion
4
3
2
1
10

PM0017 –PROJECT QUALITY MANAGEMENT

1
Analyse project organisational structure.
A Comparison of characteristics of organisational structures. advantages and disadvantages of each influence of organisational structure on project management operations Conclusion
4
3
2
1
10
2
Explain the Wheel of Quality model.
A
Three elements of customer focus, variation, and continuous improvement,
Essential elements of training and leadership.
2.5
2.5
2.5
2.5
10
3
Analyse the project approaches for capability development.
A
Explanation Quality assurance, Metrics
Quality assurance plan, Quality audits
Uses/application
Conclusion
6
2
2
10
4
Explain Five Elements of the Six Sigma Framework.
A
Top management commitment
Training scheme
Project team activities
Measurement system
Stakeholder
involvement
0.5
4.5
1
1
1
1
10
what do the 5 elements govern and support
1
5
Analyse the stages of cost reduction
Description of six quality costs
6
How can the costs be reduced
3
Conclusion
1
10
6
Explain the key elements in a supply chain.
Production. Supply. Inventory. Location. Transportation. Information
10
10

PM0018 –CONTRACTS MANAGEMENT IN PROJECTS

1
Enumerate the characteristics and legal issues of LSTK EPC Turnkey contracts
A
characteristics and legal issues (description)
Design
Changes or variations
Schedule delay
Force majeure
Owner controlled activities
Analysis
Conclusion
7
2
1
10
2
Explain the steps that you should follow while evaluating the bids document
A evaluate the bids as per procedure given in the Instructions to Bidder (ITB) of the bid document. take the assistance of a Technical Evaluation Committee (TEC) as per requirements of the procuring organisation carry out initial examination preparation of a list of responsive bidders bid costs steps arriving at the evaluated costs check whether the lowest evaluated
10 ( 1.25 marks each)
10
responsive bidder, as selected above, meets the specified minimum qualification criteria evaluation report must be prepared
3
Explain the Plan Procurement process with its inputs and the tools and techniques used
A
Inputs Scope baseline Requirements documentation Teaming agreements: Risk register Risk-related contract decisions Activity resource requirements Project schedule Activity cost estimates Cost performance baseline Enterprise environmental factors Organisational process assets
Tools and techniques Make-or-buy decisions Expert judgement Contract types
6
4
10
4
Write a note on Request for Quote (RFQ).
A
Explanation of RFQ
Information contained in RFQ
Why it is a important document while purchasing goods and services
Need for RFQ
10
10
5
Explain the guidelines for conducting a competitive negotiation
A four sequential phases some questions that as a negotiator you can face
10 (2.5 marks each)
10
Rules of thumb for a competitive negotiation: do’s and don’ts
6
Write a note on International arbitration institutions.
A International Council for Commercial Arbitration United Nations Commission on International Trade Law International Centre for Settlement of Investment Disputes The American Arbitration Association
10 (2.5 marks each)
10

SEM 4 SUPPLY CHAIN MANAGEMENT (SCM) FALL 2013
SC0006 – GLOBAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT

1
Write a note on any three trade blocks
A
Explanation of trading bloc
Description of any of the three European Union (EU) North American Free Trade Agreement (NAFTA) Association of Southeast Asian Nations (ASEAN) Mercado Comun del Sur (MERCOSUR) South Asian Association for Regional Cooperation (SAARC)
1
9 (3 marks each)
10
2
Explain the three basic types of cargo
A
Explanation of cargo
Types of cargo Bulk cargo Break–bulk cargo Neo–bulk cargo
1
9 ( 3 marks each)
10
3
Describe intermodal movements in detail
A Intermodal movement by rail Intermodal movement by over-the-road trucks Intermodal movement by air
9 (3 marks each)
10
Figure of Intermodal Movement for Delivering Goods
1
4
Write a note on ocean liner conferences
A Description of liner conference Organization of conference with example Initiation of the first ocean liner conference conclusion
3
3
3
1
10
5
Explain the different methods/terms of payments
A Cash in advance Letter of credit (L/C) Documentary collection against payment Open account
10 (2.5 marks each)
10
6
Briefly explain the important functions involved in an international distribution channel
A
Order management
Protective packing
Pre-shipment inspections
Commercial diversion
10(2.5 marks each)
10

SC0007 – CATEGORY MANAGEMENT IN PURCHASING

1
Write a note on product category lifecycle
Why business enterprises use the product category lifecycle Figure Stages of the lifecycle Marketing Mix Strategy for Products in their Different Life Cycle
2
1
4
3
10
2
Describe the steps implemented in communication planning
A
1. Research and analysis
2. Goals and objectives
3. Target audience
4. Key messages
5. Communication strategy
6. Evaluation
2
2
2
1
1.5
1.5
10
3
Write a note on contingency planning
A Definition Steps to be taken as a course of action if a risk event occurs in contingency planning: Different types of contingency plans and their interdependency on each other Risk and Contingency Matrix
10
10
Safeguard from supply disturbances with example
4
Discuss e-auctions in detail
A Explanation of e-auction including why they are termed ‘reverse auctions’ E-auction Process Features of e-auction Benefits of using e-auctions Limitations of e-auction
10( 2marks each)
10
5
Explain the creation of programme plan
A
1. Use of programme plan
2. Strategies in programme plan
3. Main components included in category management programme plan
4. conclusion
3
3
3
1
10
6
Explain how price cost analysis is performed in category management
Description of price cost analysis Application Information to Collect for Developing PPCA Steps after data is gathered
10(2.5 marks each)
10

SC0008 –PURCHASING AND CONTRACTING FOR PROJECTS

1
What are the factors influencing contracting strategies
A
1. Internal forces
2. Project characteristics
3. External forces
4. Price competition
5. Price analysis
6. Cost analysis
7. Period of contracting
10( explain any 5 factors , 2 marks each)
10
2
Write a brief note on fixed price and reimbursable contracts and differentiate between them.
A Explanation fixed price and reimbursable Differences fixed price and reimbursable Advantages and disadvantages fixed price and reimbursable
2
5
3
10
3
“Appropriate usage of words is very essential in communicating our requirements to the supplier or the contractor”. Justify.
A
(examples may also be included) Advantages of using the words appropriately Interpretation of words Use of words in technical environment How words prevents the buyers from over specifying
10 (2.5 marks each)
10
4
What can a project manager do to control money flow?
A Background and scenario Key Components of the Process to Control the Procurement of Goods and Services Examples to control money flow Roy Whittaker rules for managers
10(2.5 marks each)
10
5
Explain any five steps required to evaluate tenders.
A
Any 5 Evaluate compliance Provide clarity offers Assess qualitative/non-cost criteria Shortlist offers Ask tenderers to make a formal presentation Estimate value for money and compare offers Choose the preferred offer Apply due diligence Prepare the evaluation report Provide the evaluation report to organisation’s evaluation committee for approval Make negotiations Final approval process
10(2 marks each)
10
6
Describe any two enquiry methods
A
(Any two of the following with explanation, benefits and drawbacks) Open tendering Selective tendering Two stage tendering Serial tendering Negotiated tenders or contracts
10 ( 5 marks each)
10

SC0009–SUPPLY CHAIN COST MANAGEMENT

1
Elucidate the measures that organisations can take to align their supply chain with that of their customers
A
purchasing behaviour of the customer
Supply Chain Solutions for Value Propositions
Formulation of a customer service strategy
Examples
conclusion
2
3
3
1
1
10
2
Briefly discuss the eight steps of the AIM & DRIVE Process for cost management.
A
1) Agreeing on the need to manage costs
2) Identifying critical costs in the supply chain
3) Measuring secondary and tertiary costs
4) Defining the key cost drivers and developing the strategic options
5) Reducing, eliminating, or changing activities causing cost escalation
6) Implementing the action plan
7) Verifying the plan with cost monitors
8) Eternally improving and leveraging the process
10 (1.25 marks each)
10
3
What are the different approaches developed to assess the sustainability performance of the supply chain?
A
Enterprise level performance metrics
Metrics for economic sustainability
Metrics for environmental sustainability
Metrics for societal sustainability
10 (2.5 marks each)
10
4
Explain how organisations can apply web 2.0 technology to communicate new ideas.
A
Background
Explanation of various web 2.0 technology
Analysis
Examples
conclusion
10( 2 marks each)
10
5
Explain the three ways that help customers to extract vital cost information about a particular service or product
A
• Analysis of supplier provided data
• Development of Should Cost models
• Availability of internal data
Conclusion
9 (3 marks each)
1
10
6
How do you develop strategic options for selected cost drivers?
A
Explain with the aid of an example
Identifying factors
Determining value of factors
conclusion
10 ( 2.5 marks each)
10

 

 SEM 1 SUMMER 2013

 MB0038 - Management Process and Organizational Behaviour

 Q1. Describe the concept of vision in an organisation with an example. How is it different from mission statement? (Meaning -3, example - 2, explanation of parts of vision - 3, difference - 2) 10 marks

 Q2. Define the term ‘management’. Explain the scientific management theory proposed by Taylor (Definition - 2, Brief on evolution of management - 2, Explanation of scientific management theory - 6) 10 marks

 Q3. Give the definition and importance of planning in an organisation and explain the steps in planning. (Definition - 2, importance - 3, List the steps in planning - 1, Explain steps - 4) 10 marks

 Q4. What is meant by leading? Describe the characteristics of leading. (Explain concept of leading - 3, List characteristics- 1, Explanation - 6) 10 marks

 Q5. What are ‘attitudes’? Explain the components and functions of attitude. (Meaning of attitude - 2, Listing the components -1, Explanation of components- 3, List the functions - 1, Explanation of functions- 3) 10 marks

 Q6. Define leadership. Differentiate between authoritarian and democratic leadership style. (Definition of leadership- 2, Meaning & characteristics of authoritarian leadership style- 4, Democratic leadership style- 4)

 

MB0039 –Business Communication

 Q1. Communication skills are of utmost importance in managing information and technology in any organization. List the characteristics of communication and discuss the seven barriers to effective communication. (characteristics- 3 marks, barriers- 7 marks) 10 marks

 Q2. Non-verbal communication can have a greater impact than verbal communication and is ambiguous. List and explain the various types of non-verbal communication in brief. (Listing- 2 marks, explanation- 8 marks) 10 marks

 Q3. Written messages must be as readable as possible. Discuss the two broad principles of writing. Explain the three stages of writing methodology in detail. (Principles- 3 marks, writing methodology- 7 marks) 10 marks

 Q4. There are various techniques of reading out of which SQ3R is most popular. How will you apply it while reading and research? (SQ3R meaning- 2 marks, Application/explanation- 8 marks) 10 marks

 Q5. Advertisements are used by the organizations to communicate with prospective customers. What is the meaning and objectives of corporate advertising? Discuss with examples. (meaning-2 marks, objectives- 5 marks, examples- 3 marks) 10 marks

 Q6. In order to get a job you need to approach an organization with a resume. How does a resume affect your employability? What are the components of resume? (meaning and purpose of resume- 3 marks, components- 7 marks) 10 marks

 

MB0040 – Statistics for Management

 Q1. Statistics plays a vital role in almost every facet of human life. Describe the functions of Statistics. Explain the applications of statistics. (Meaning – 2 marks, Functions – 3 marks, Applications - 5 marks) 10 Marks

Q2. a. Explain the various measures of Dispersion. (Explanation – 5 marks) b. Obtain the values of the median and the two Quartiles.

391

384

591

407

672

522

777

733

2488

1490

(Formulas-2 Marks, Calculation/solution – 3 Marks)

Q3. a. What is correlation? Distinguish between positive and negative correlation. (Meaning – 2 marks, Differences – 3 marks) b. Calculate coefficient of correlation from the following data.

X

1

2

3

4

5

6

7

8

9

Y

9

8

10

12

11

13

14

16

15

(Formulas-1 Marks, Calculation/solution – 3 Marks, Interpretation – 1 Mark)

Q4. Index number acts as a barometer for measuring the value of money. What are the characteristics of an index number? State its utility. (Meaning – 2 marks, Utility – 2 marks, Characteristics – 6 marks)

Q5. Business forecasting acquires an important place in every field of the economy. Explain the objectives and theories of Business forecasting. (Meaning – 2 marks, Objectives – 3 marks, Theories – 5 marks)

Q6. The weekly wages of 1000 workers are normally distributed around a mean of Rs. 70 and a standard deviation of Rs. 5. Estimate the number of workers whose weekly wages will be: a. Between 70 and 72 b. Between 69 and 72 c. More than 75 d. Less than 63 (Formula – 2 marks, Calculation/Solution/Interpretation-8 marks)

 

MB0041 – Financial and Management Accounting

Q1. Accounting is one of the oldest, structured management information system. Give the meaning of accounting and book keeping? Explain the objectives of accounting? (Meaning of accounting 2 marks; Meaning of book keeping 3 marks; objectives of accounting 5 marks)

 Q2. Explain GAAP and write down the relationship between accounting principles, accounting concepts, and accounting conventions. Explain all the five accounting concepts with an example. (Meaning of GAAP 2 marks; Relationship between accounting principles, accounting concepts, and accounting conventions 3 marks; Explanation of five accounting concepts with examples 5 marks)

 Q3. List down the classification of accounts according to accounting equation approach. Give the meaning and examples for all the types of accounts. (listing 2 marks; meaning of 5 types of accounts 4 marks; examples for all 5 types of accounts 4 marks)

 Q4. What is cash book? Differentiate between other subsidiary books and cash book. (Meaning of cash book 2 marks; Differences of subsidiary book and cash book 4 differences (each difference carries 2 marks) 8 marks)

 Q5. The following items are found in the trial balance of M/s Sharada Enterprise on 31st December, 2000.

 Sundry Debtors Rs.160000

 Bad Debts written off Rs 9000

 Discount allowed to Debtors Rs. 1800

 Reserve for Bad and doubtful Debts 31-12-1999 Rs. 16500

 Reserve for discount on Debtors 31-12-1999 Rs. 3200

 You are required to provide the bad and doubtful debts at 5% and for discount on debtors at 2%. Show the adjustments for bad debts, bad debts reserve, discount account, and provision for discount on debtors. Hint: RBD to be provided = 500 Reserve for discount to be provided now =1640 (Calculation of amount debited to P/L a/c towards RBD 3 marks ; calculation of amount debited to P/L a/c towards reserve for discount on debtors 5 marks; conclusion with summary 2 marks)

 Q6. What is management accounting? Explain the roles of management accounting and write down about any 2 functions of management accounting. (meaning of management accounting 2marks ; explanation on roles of management accounting 4 marks ; functions of any 2 management accounting (any 2 each carries 2 marks) 4 marks) 10 Marks

 

 MB0042 – Managerial Economics

 Q1. Discuss the practical application of Price elasticity and Income elasticity of demand. (Practical application of price elasticity -5 marks; practical application of income elasticity of demand - 5 marks) 10 marks

 Q2. Explain the profit maximisation model in detail. (Main propositions- 4; Explanation- 3 marks; Assumption- 3 marks) 10 marks

 Q3. Describe the objectives of pricing Policies. [ List of objectives-(any 10 objectives- 1 mark for each objective)-10 marks] 10 marks

 Q4. Define Fiscal Policy and the instruments of Fiscal policy. Definition- 2 marks , Instruments of Fiscal Policy-8 marks) 10 marks

 Q5. Explain the kinds and the basis of Price discrimination under monopoly. (Kinds of Price discrimination-3, Basis Of Price Discrimination-7 Marks) 10 marks

 Q6. Define the term Business Cycle and also explain the phases of business or trade cycle in brief. (Definition of Business cycle – 2 marks, Phases of business or trade cycle- 8 marks) 10 marks

 

MB0043 – Human Resource Management

 Q1. Define Human resource planning (HRP). Explain the objectives and process of HRP. (Definition of HRP -2, List the objectives -2, Explanation of process -3 Description of steps in HRP -3) 10 marks

 Q2. What are the factors affecting recruitment? What are the sources of recruitment? (Meaning - 3, Description of factors - 3, Explanation of Internal sources- 2, Explanation of external sources - 2) 10 marks

 Q3. What are the main objectives of training? Explain on-the job and off the job training. (Meaning of training - 1, Objectives of training - 3, Explanation of ‘on the job’ training - 3, explanation of ‘off-the job’ training - 3) 10 marks

 Q4. Define performance management. Write a brief note on 360 degree appraisal. (Definition of PM- 2, Meaning of 360 degree appraisal- 3, Feedback from multiple sources - 5) 10 marks

 Q5. What is meant by job analysis? Explain its purpose and methods. (Meaning of job analysis - 2, Explanation of purpose - 3, Explanation of methods of job analysis - 5) 10 marks

 

Q6. What are the benefits and objectives of employee welfare measures? (Meaning of employee welfare - 2, Explanation of benefits - 4, Objectives - 4)

 

SEM 2 SUMMER 2013

MB 0044 - PRODUCTION AND OPERATION MANAGEMENT

Q1. Explain the four basic varieties of layouts for manufacturing facilities. (Process layout – 4 marks; Product layout- 3 marks; Group technology layout – 2 marks; Fixed position layout – 1 mark)
Q2. The major decision areas in supply chain management have both strategic and operational elements . Explain these decision areas in detail. (Location decisions; Production decision; Inventory decisions; Transportation decisions- 10 marks, i.e 2.5 marks each)
Q3. Business process is a total response that a business undertakes utilising the resources and delivering the outputs that create a value for the customer. Business process modelling refers to a set of activities undertaken to optimise the business process. Business process modelling can be categorised into two parts – Logical processing modelling and physical process modeling. Explain in detail of the two processes of modeling. (Logical processing modeling : Definition – 1 mark , Steps to be followed to make the work smoother – 2 marks, Explanation of logical process model including what it consists of , represents, improves and identifies; logical modelling formats ;ways of representing logical process modelling – 4 marks; physical process modeling including definition, what it deals with , why objects during physical modelling vary on the database software being used, outcomes- 3 marks)
Q4. In the recent times, operations are considered from end to end of value chain which means the operations that start from sourcing of materials and other inputs to successful delivery of products to customers or end users. Implementation is the process of executing the planned operations. When planning and controlling functions are put together, we call it as Implementation of Operations. Tools for implementation are a set of specialised techniques which can be standardised for ease of Write a brief note on “implementation of operations” and tools for implementation. (Explanation of planning , controlling – 1 mark; Implementation of operations :Estimating, Routing, Scheduling, Dispatching and Expediting – 5 marks, i.e. 1 mark each , Tools for implementation : Gantt charts – 1 mark, Line balancing and line of balance – 0.5 marks, Simulation models – 1 mark , Proper maintenance and analysis of records – 0.5 marks; software – 1 mark)
Q5. It is possible to work according to the project plan only by careful monitoring of the project progress. There are various steps involved in monitoring and controlling a project from start to end. One of the steps is progress control of a project which can be achieved by completing certain steps. Explain the steps of progress control. (Monitor performance, Update schedule, Update costs, Re-plan stage schedule, Conduct team status review, Create status report, Create flash report, Project status reports - 10 i.e. 1.25 marks each)
Q6. Value analysis is a methodology by which we try to minimise the cost and improve the revenue of a product or an operation. Value analysis looks at the manufacturing activities with a view to make the components simpler, processes faster, and the products better. Explain the process of value analysis. (Explanation of steps : Data gathering, Analysis and valuation of functions, Idea generation and evaluation of substitutes, Implementation and regulation – 10 marks i.e.2.5 marks each ) 10 marks

MB0045 – Financial Management

Q1. Analyse the financial requirements of a FMCG company. (explanation of FMCG- 2 marks, explanation of the financial requirements of a firm- 8 marks) 10 marks
Q2. If you are an investor and are interested in finding out the value of an amount of Rs 10,000 to be received after 15 years, when the interest offered by bank is 9%, how would you calculate? (Formula- 3 marks; calculation of present value-6 marks; Summary-1 mark) 10 marks
Q3. Explain how NPV leads to better investment decisions rather than other criteria. (explanation of NPV- 5 marks; explanation of difference of other techniques- 5marks) 10 marks
Q4. List out the various risks that Tata Nano project has faced. (explanation of sources of risk in capital budgeting- 5marks; explanation of risks faced by Nano-5 marks) 10 marks
Q5. Discuss how a firm can maintain adequate working capital. (explanation of components of working capital- 3 marks, concepts of working capital-4 marks; objectives and need of working capital –3marks;) 10 marks
Q6. Annual consumption of raw materials is 40,000 units. Cost per unit is Rs 16 along with a carrying cost of 15% per annum. The cost of placing an order is given as Rs 480. Calculate the EOQ. (formula- 2 marks; Calculation of EOQ- 6marks; interpretation-2 marks) 10 Marks

MB0046- Marketing Management

Q1. Describe the stages in consumer decision making process. [Stages of decision making (each stage carry 2 marks)-10 marks] 10 marks
Q2. Define Product line and its strategies. [Definition- 2 marks; Product line strategies(any five strategies)- 8 marks] 10 marks
Q3. Write a short notes on : A. Steps for positioning a product ( steps for positioning- 6 marks) B. Types of target marketing strategies (Types of Target strategies- 4 marks) 6+4 = 10 marks
Q4. Write a short notes on : A. Components of Brand Equity (Components- 4 marks) B. Types of Branding strategies with examples (Types- 3 marks; examples – 3 marks) 4+3+3= 10 marks
Q5. Explain the steps in Business Buying process. (explanations of Steps – 10 marks) 10 marks
Q6. Explain the International Promotions Policy. [Explanation of promotion policy(each carry two marks)-10 marks] 10 marks

MB0047 –Management Information System

Q1. Explain DFD & Data Dictionary? Explain in detail how the information requirement is determined for an organization? (Definition for DFD and Data dictionary – 2 marks, example each for DFD and Data dictionary- 2 marks, Explanation of the process- 6 marks) 10 marks
Q2. What is MIS? Define the characteristics of MIS? What are the basic Functions of MIS? Give some Disadvantage of MIS? ( Definition of MIS- 2 Marks, 5 Characteristics of MIS- 5 marks, 6 functions of MIS- 3 marks) 10 marks
Q3. Explain Knowledge based system? Explain DSS and OLAP with example? ( Definition of knowledge based system- 5 marks, Explanation on DSS and OLAP- 5 marks) 10 marks
Q4. What are Value Chain Analysis & describe its significance in MIS? Explain what is meant by BPR? What is its significance? How Data warehousing & Data Mining is useful in terms of MIS? (Define and describe- 3 marks, Explaining BPR - 2 marks, Significance- 2 marks, Explaining on data warehousing and data mining-3 marks) 10 marks
Q5. Distinguish between closed decision making system & open decision making system? What is ‘What – if‘ analysis? Why is more time spend in problem analysis & problem definition as compared to the time spends on decision analysis? (comparison- 3 marks, Define what-if analysis – 2 marks, Analysis- 5 marks ) 10 marks
Q6. What is ERP? Explain its existence before and its future after? What are the advantages & Disadvantages of ERP? What is Artificial Intelligence? How is it different from Neural Networks? (Definition – 2 marks, History and future – 2 marks, Advantages and disadvantages - 3 marks, Differentiate – 3 marks) 10 Marks

MB0048 –Operations Research

Q1. The basic characteristic feature of Operations Research is that it employs mathematical representations or models to analyse problems. Discuss the methodology of Operations Research. (Meaning – 2 marks, Methodology – 8 marks) 10 marks
Q2. Linear Programming is most widely used technique for large number of applications in business industry as well as in various other fields. Explain in brief the steps involved in linear programming problem formulation with an example. (Meaning – 3 marks, Steps – 3 marks, Example – 4 marks) 10 marks
Q3. Explain the steps involved in finding Initial Basic Feasible solution by the following methods: a. North West Corner Rule method (Steps – 3 marks) b. Matrix minimum method (Steps – 3 marks) c. Vogel’s approximation method (Steps – 4 marks) 10 marks
Q4. A Service store employs one cashier at its counter. 9 customers arrive on an average every 5 min while the cashier can serve 10 customers in 5 min. Assuming Poisson distribution for arrival rate and exponential distribution for service rate. Find a. Average number of customers in the system b. Average number of customers in the queue c. Average time a customer spends in a system d. Average time a customer waits before being served. (Formulas – 2 marks, Calculation/Solution/Interpretation – 8 marks) 10 marks
Q5. a. Explain the Monte Carlo Simulation. (Explanation – 5 marks) b. Explain in brief the advantages and limitations of Simulation. (Advantages – 3 marks, limitations – 2 marks) 10 marks
Q6. a. A Game refers to a situation of conflict and competition in which two or more competitors are involved in decision making in anticipation of certain outcome. Define the following with respect to games: i. Pay-off matrix ii. Strategy iii. Two- person zero-sum game
iv. Saddle point (Defining each – 4 mark) b. An electric company is planning to develop and produce a new stabilized power supply system. The project can be described by the following activities.
S. No Activity Predecessor (s) Time (days)
A Market survey - 15
B Establish design - 5
C Electrical design B 20
D Test electrical design C 3
E Mechanical design B,A 2
F Review final design D,E 5
G Manufacture prototype F 6
H Test prototype G 10
I Schedule production H,A 3

MB 0049 - PROJECT MANAGEMENT

Q1. There cannot be a single ideal structure for all organisations as different organisations have different size, environment, resources, technologies, and goals. There are many different ways in which people can be organised to work on projects. Explain in brief the most common types of organisation structures. (Brief explanation of types of organisation structures: Functional-type organization – 3 marks ; Project-type organization – 4 marks; Matrix type organization – 3 marks Note: include advantages, disadvantages and examples for each type of structure ) 10 marks
Q2. Quality Control (QC) refers to a system of routine technical activities that assists in measuring and controlling the quality of the project as it is being developed. Write short notes on quality control. (Quality control system – 1 mark; Quality control activities – 1 mark; steps in quality control process – 2 marks; Inputs to quality control- 2 marks; Tools and techniques for quality control – 2 marks; Outcomes from quality control – 2 marks) 10 marks
Q3. Purchase cycle is a standard process that corporations and individuals progress through (in order) when purchasing a product or service. It is also known as the 'buying cycle' or 'purchase process'. Explain the elements of the purchase cycle of a project. (Explanation of elements: Indent goods; Shortlist suppliers; ‘Invite, receive and choose bid’; Preparation and placement of purchase order; Follow-up; ‘Receipt, inspection and storage of goods’, Maintenance of records - 8.75 i.e. 1.25 marks each ; conclusion – 1.25 marks)
Q4. Write short notes on Earned Value Method (EVM) (EVM explanation – 2 marks; parameters to calculate performance measures- 6 marks; plot of BCWS versus time - 1 mark; plots of BCWS, ACWP, and BCWP for a typical project- 1 mark) 10 marks
Q5. What are the common features available in PM software packages? (Features – 9 marks; conclusion – 1 mark) 10 marks
Q6. A project should earn sufficient return on the investment. The very idea of promoting a project by an entrepreneur is to earn attractive returns on investment on the project. If there are many alternative projects, all of which, at first sight, appear to be more or less equal in profit earning capacity, the investor should make a comparative study of the return on the different alternative proposals before choosing one. Such financial analysis broadly falls under two categories. They are: • No discounted cash flow techniques • Discounted cash flow techniques Explain the subdivisions within the above two categories. (No discounted cash flow techniques: Pay Back Period (PBP) method, Accounting Rate of Return (ARR) method - 3 marks i.e. 1.5 marks each; Discounted cash flow techniques: Net Present Value (NPV) method – 4 marks, Internal Rate of Return (IRR) method – 3 marks)

 

SEM 3 COMMON SUMMER 2013

MB0050 – Research Methodology

Q1. Explain the process of problem identification with an example. (Process – 7 marks, Example – 3 marks) 10 marks

Q2. Interview method involves a dialogue between the Interviewee and the Interviewer. Explain the interview method of data collection. What are the uses of this technique? What are the different types of interviews? (Explanation – 4 marks, Uses – 3 marks, Types – 3 marks) 10 marks

Q3. A study of different sampling methods is necessary because precision, accuracy, and efficiency of the sample results depend on the method employed for selecting the sample. Explain the different types of Probability and Non-Probability sampling designs. (Probability sampling designs – 5 marks, Non- probability designs – 5 marks) 10 marks

Q4. a. Differentiate between descriptive and inferential analysis of data. (Differences – 5 marks) b. Explain with examples various measures of Central Tendency. (Explanation – 5 marks) 10 marks

Q5. The chi-square test is widely used in research. Discuss the various applications of chi-square test. Under what conditions is this test applicable? (Meaning – 3 marks, Applications – 4 marks, Conditions – 3 marks) 10 marks

Q6. What is analysis of variance? What are the assumptions of the technique? Give a few examples where this technique could be used. (Meaning – 3 marks, Assumptions – 4 marks, Examples – 3 marks) 10 marks

 MB0051 –Legal aspects of Business

Q1. It is important for any person to know law as ignorance of law is no excuse. Modern Indian law has been derived from some sources. Discuss the primary and secondary sources of Indian law. (primary sources- 5 marks, secondary sources- 5 marks) 10 marks

Q2. We all enter into many contracts in a day knowingly or unknowingly. Explain the definition of a valid contract. How are contracts classified? (definition - 5 marks, classification – 5 marks) 10 marks

Q3. The parties to bailment have certain rights and duties. Discuss the duties of both parties i.e. the bailor and bailee. ( duties of bailor- 5 marks, duties of bailee- 5 marks) 10 marks

Q4. A contract comprises of reciprocal promises. In a contract of sale who is an unpaid seller? Discuss the remedies for breach of contract under Sale of Goods Act, 1930. (unpaid seller- 2 marks, breach of contract- 8 marks) 10 marks

Q5. The Companies Act, 1956 deals with the formation and transaction of business of a company. Discuss the features of a company. Also explain the process of formation of a company. ( features- 3 marks, process of formation- 7 marks) 10 marks

Q6. With Information Technology Act, 2000, India has a set of cyber laws to provide legal infrastructure for e commerce. Discuss the objectives and limitations of this Act. (objectives- 3 marks, limitations- 7 marks) 10 marks

 

SEM 3 BANKING SUMMER 2013

MA0036 – Financial system and Commercial Banking

Q1. The key functions of financial system are to provide a link between savers and investors. What are the key functions of financial market? (explanation of functions of financial markets - 10 marks) 10 marks

Q2. Explain the meaning and the purpose of financial instruments. (meaning - 5 marks; functions of financial instruments - 5 marks) 10 marks

Q3. Discuss the role played by brokers and primary dealers in the process of intermediation? (brokers role-5 marks; primary dealers role - 5marks) 10 marks

Q4. The Bank for International Settlement (BIS) was established in 1930 with its headquarters in Basel, Switzerland. Explain Basel Concordant. (Basel origin- 2marks; Basel Concordant- 8 marks) 10 marks

Q5. The RBI, apart from the role of regulator and supervisor of payment systems, also plays the role of a settlement bank apart from being a catalyst, an operator and a user. Discuss the role played by RBI in technological upgradation? (explain RBI- 4 marks; explain the role played by RBI in technological upgradation-6 marks) 10 marks

Q6. Explain the challenges and issues regarding the perspective in banking industry. (challenges-5 marks; issues-5 marks) 10 marks

MA0037 – Banking Related Laws and Practices

Q1. Define the term banking. What are the permitted businesses for a banking company as per BR Act 1949? (explanation of term Banking - 4 marks; features of business of banking – 6 marks) 10 marks

Q2. When is a negotiable instrument considered as dishonoured? What steps should be taken by the holder? (explanation of Negotiable Instrument-2 marks; features of dishonouring a negotiable instrument-5 marks; action to be taken by the holder- 3 marks) 10 marks

Q3. Certain goods of A were bailed with B. B omitted to lock up the goods bailed while he has taken care to lock up similar goods of his own. Who is liable to whom? (bailee meaning- 3 marks; duties of bailee -7marks) 10 marks

Q4. Clayton’s case is considered to be one of the most essential legal decisions in banking laws that established the principle of the order of application of credits against debits, in running accounts like overdraft. Explain Clayton’s case. (explanation of Clayton’s case- 7 marks; usage -3 marks) 10 marks

Q5. Write about constitutional validity of the DRT Act. (explain the DRT act-3 marks; explanation of constitutional validity DRT Act- 7 marks) 10 marks

Q6. “Cooperative principles” means the cooperative principles specified in the First Schedule of the Multi-State Co-operatives Act, 2002. Explain cooperative principles. (explanation of cooperatives- 4 marks; cooperative principles- 6 marks) 10 marks

MA0038 -Bank Management

Q1. Intermediation is the process of linking savers of money with those who are in need of money. Explain the intermediation process of banks. (explanation of intermediation process- 5 marks; role played by banks-5 marks) 10 marks

Q2. Business loans form the core of credit portfolio of banks .What are the basic objectives which the banks pursue while pricing their business loans? (explanation of objectives of pricing the business loans- 5 marks; objectives of banks- 5marks marks) 10 marks

Q3. Explain non-interest income and non-interest expenses. (explanation of non-interest income - 5marks; explanation of non-interest expenses - 5marks) 10 marks

Q4. Banks investment consists of different types of instruments. Explain the composition of investments. (explanation of investments- 3 marks; composition of investments- 7 marks) 10 marks

Q5. What are the guidelines prescribed by the RBI to open a foreign bank branch in India? (meaning of foreign bank-3 marks; guidelines prescribed by RBI -7 marks) 10 marks

Q6. Explain profitability analysis models. (explanation of different models- 2 marks; explanation of profitability analysis- 6 marks; benefits-2 marks) 10 marks

MA0039 –Retail Banking

Q1. The Banking Laws (Amendment) Act 1983 introduced section 45 ZA in the Banking Regulation Act, 1949, which facilitates applicability of nomination to all deposit accounts. What are the benefits of nomination to a depositor? (explanation of nomination-4 marks; benefits-6 marks) 10 marks

Q2. Electronic clearing services include both credit and debit. It is regulated by RBI. Explain Electronic Clearing Service (ECS). (explanation of ECS debit - 5 marks+ ECS - Credit - 5 marks 10 marks

Q3. Banks need to implement KYC guidelines for all prospective customers before entertaining new business. Explain KYC guidelines. (introduction of KYC guidelines-3 marks; explanation of KYC guidelines - 7 marks) 10 marks

Q4. Cross selling is an act of selling a range of additional products to a customer who has already availed of a particular product or service from the seller or the service provider. Explain Cross selling. (explanation of cross selling- 5 marks; benefits-5 marks) 10 marks

Q5. The services extended by banks through technology enabled channels are cost effective and increase the profitability of the bank. Explain Internet banking. (explanation– 5 marks; benefits- 5marks) 10 marks

Q6. Explain inter bank settlements. (introduction- 3 marks; explanation- 7 marks) 10 marks

 

SEM 3 FINANCE SUMMER 2013

MF0010 – Security Analysis and Portfolio Management

Q1. Explain the characteristics of investment. Differentiate between investment and speculation. (Characteristics of Investment 5 marks ; Difference between investment and speculation 5 marks) 10 marks

Q2. What do you understand risk and measurement of risk? Explain the factors that affect risk. (Explanation to risk 2 marks; measurement to risk 2 marks ; factors that affect risk 6 marks) 10 marks

Q3. Compare and contrast the fundamental and technical analysis (Differences between fundamental and technical analysis 4 differences each carries 2 marks - 8 marks; Conclusion 2 marks) 10 marks

Q4. Write the assumptions of CAPM. Explain the limitations of CAPM. (Assumptions of CAPM 5 marks; Limitations of CAPM 5 marks) 10 marks

Q5. Write about emerging markets. Explain the risks involved in international investing. (Introduction of emerging markets 2 marks; Features of emerging markets 2 marks; Risks involved in international investing 6 marks) 10 marks

Q6. What is economy analysis? Explain the factors to be considered in economy analysis. (Introduction of economy analysis 2 marks ; factors in economy analysis 8 marks) 10 Marks

MF0011 – Mergers and Acquisitions

Q1. Write the types of mergers and acquisitions. Explain the steps to a successful merger. (Explanation on types of mergers and acquisitions 5marks; Steps to a successful merger 5marks) 10 marks

Q2. Explain the process of merger. Write down the goals of a merger. (Process of merger 5marks; Goals of a merger 5marks) 10 marks

Q3. What is creating synergy? Explain the prerequisites for the creation of synergy. (Introduction of creating synergy 2marks; Pre requisites for the creation of synergy( all the 4 points to be explained each carries 2 marks) 8marks) 10 marks

Q4. Give the meaning of Divesture. List and explain the reasons for divesture. (Meaning of divesture 2marks; Listing of reasons for divesture 3marks; Explanation of reasons for divesture 5marks) 10 marks

Q5. Explain the key rules of Employee Stock Ownership Plans. Discuss the two types of ESOPs. (Key rules of ESOP 5marks ; Explanation on two types of ESOP 5marks) 10 marks

Q6. Explain the following with examples : Exchange rates (3marks) External advantages in different products (3marks) Role of government policies (4 marks) 10 Marks

MF0012 – Taxation Management

Q1. Explain the objectives of tax planning. Discuss the factors to be considered in tax planning. (Objectives of tax planning 5 marks; Factors in tax planning 5 marks) 10 marks

Q2. Explain the categories in Capital assets. Mr. C acquired a plot of land on 15th June, 1993 for 10,00,000 and sold it on 5th January, 2010 for 41,00,000. The expenses of transfer were 1,00,000. Mr. C made the following investments on 4th February, 2010 from the proceeds of the plot. a) Bonds of Rural Electrification Corporation redeemable after a period of three years, 12,00,000. b) Deposits under Capital Gain Scheme for purchase of a residential house 8,00,000 (he does not own any house). Compute the capital gain chargeable to tax for the AY2010-11. (Explanation of categories of capital assets 4 marks ; Calculation of indexed cost of acquisition 2 marks; Calculation of long term capital gain 2 marks; calculation of taxable long term capital gain 2 marks) 10marks

Q3. X Ltd. has Unit C which is not functioning satisfactorily. The following are the details of its fixed assets:

Asset

Date of acquisition

Book value (Rs. lakh)

Land

Goodwill (raised in books on 31st March, 2005)

Machinery

Plant

10th February, 2003

 

 

5th April, 1999

12th April, 2004

30

10

 

40

20

 The written down value (WDV) is Rs. 25 lakh for the machinery, and Rs.15 lakh for the plant. The liabilities on this Unit on 31st March, 2011 are Rs.35 lakh.

 The following are two options as on 31st March, 2011:

Option 1: Slump sale to Y Ltd for a consideration of 85 lakh.

Option 2: Individual sale of assets as follows: Land Rs.48 lakh, goodwill Rs.20 lakh, machinery Rs.32 lakh, Plant Rs.17 lakh.

The other units derive taxable income and there is no carry forward of loss or depreciation for the company as a whole. Unit C was started on 1st January, 2005. Which option would you choose, and why?

(Computation of capital gain for both the options 4 marks; Computation of tax liability for both the options 4 marks ; Conclusion 2 marks) 10marks

Q4. What do you understand by customs duty? Explain the taxable events for imported, warehoused and exported goods. List down the types of duties in customs. An importer imports goods for subsequent sale in India at $10,000 on assessable value basis. Relevant exchange rate and rate of duty are as follows 

Particulars

Date

Exchange Rate Declared by CBE&C

Rate of Basic Customs Duty

Date of submission of bill of entry

25th February, 2010

Rs.45/$

8%

 

Date of entry inwards granted to the vessel

5th March, 2010

Rs.49/$

10%

 

Calculate assessable value and customs duty. (Meaning and explanation of customs duty 2 marks; Explanation of taxable events for imported, warehoused and exported goods 3 marks; Listing of duties in customs 2 marks; Calculation of assessable value and customs duty 3marks) 10mark 

Q5. Explain the Service Tax Law in India and concept of negative list. Write about the exemptions and rebates in Service Tax Law. (Explanation of Service Tax Law in India 5 marks; explanation of concept of negative list 2marks; Explanation of exemptions and rebates in Service Tax Law 3 marks) 10marks

Q6. Explain major considerations in capital structure planning. Write about the dividend policy and factors affecting dividend decisions. (Explanation of factors of capital structure planning 6 marks; Explanation of dividend policy 2 marks; factors affecting dividend decisions 2 marks) 10marks

MF0013 – Internal Audit and Control

Q1. Discuss, in brief, the advantages and limitations of auditing. (Advantages of auditing 5 marks; Limitations of auditing 5 marks) 10 marks

Q2. Explain the key objectives of a good internal audit system. Write down the essentials for effective internal auditing. (Objectives of good internal audit system 5 marks ; Essentials of effective internal auditing 5 marks) 10 marks

Q3. List the required qualifications of an internal auditor. Describe the role of internal auditor in the company’s management. (Listing of qualifications for internal auditor 5 marks; role of internal auditor 5 marks) 10 marks

Q4. Explain the basic principles of governing internal control. (Basic principles of governing internal control 10 marks) 10 marks

Q5. Discuss the specific problems of Electronic Data Processing (EDP) relating to internal control. (Explanation of all problems of EDP 10 marks) 10 marks

Q6. Explain the factors for having the effective internal control system for a bank. (Explanation of various aspects of having the effective internal control system 10 marks)

 

SEM 3 HUMAN RESOURCE(HR) SUMMER 201 

MU0010 – Manpower Planning and Resourcing

Q1. Explain the need for manpower planning. What are the obstacles in manpower planning? (Meaning of manpower planning- 1, explanation of need - 3, description of obstacles - 6) 10 marks

Q2. What are the objectives of human resource accounting (HRA)? What are the methods of human resource accounting? Explain the cost based approach of HRA. (Explanation of objectives - 3, listing the methods - 1, description of cost based approach - 2, explanation of four cost concepts - 4) 10 marks

Q3. What are the objectives of recruitment? Explain recruitment process. (Meaning of recruitment- 2, explanation of objectives - 3, explanation of recruitment process- 5) 10 marks

Q4. Describe the benefits of induction program. Explain the types of induction program. (Meaning of induction- 2, explanation benefits of induction program - 2, Listing the types - 1, explanation of types - 4, example - 1) 10 marks

Q5. What do you mean by career management? Explain career planning process. (Meaning of career management - 2, focus of career management process – 1, Meaning of career planning- 2, Process of career planning - 5) 10 marks

Q6. Mention the causes of employee turnover. Explain the employee exit process. (Listing - 2, Meaning of employee exit process - 2, explanation - 6) 

MU0011 – Management and Organisational Development

Q1. Explain the importance of Organisational development to managers. Describe the characteristics of Organisational Development. (meaning -2, importance -3, characteristics of OD – 5)

Q2. What is meant by Organisational change? What are the various strategies for change? Explain the positive model of planned change. (meaning – 2, listing the strategies – 1, explanation of four strategies – 3, explanation of stages - 4)

Q3. Define the term ‘ethical dilemma’. What are the various ethical dilemmas? Explain. (meaning of ethics – 1, definition of ethical dilemma – 2, examples of ethical mistakes – 1, explanation of ethical dilemmas – 6)

Q4. What are the two major types of human process interventions? Describe the role negotiation technique? (listing – 2, explanation of the two human process interventions- 3, meaning negotiation technique- 2, steps of role negotiation technique-3)

Q5. What approaches have been set by OD practitioners while setting up the goal program? What are the reasons for setting goals? Explain the advantages and barriers of goal setting. (meaning of goal- 1, explanation of approaches while setting goal – 3, reasons - 2, advantages -2, barriers of goal setting- 2)

Q6. What is meant by ‘learning organisation’? What are the characteristics of learning organisation? Describe the seven steps of initiating Organisational learning. (definition – 2, characteristics – 2, listing the seven steps -1, explanation of seven steps– 5)

MU0012 – Employee Relations Management

Q1. Define conflict management. What are the causes of workplace conflicts? What are the various strategies to be adopted for resolving conflicts? (definition of conflict management – 3, explanation of causes of workplace conflicts – 3, explanation of strategies – 4) 10 marks

Q2. What is meant by organisational culture? What are the elements and dimensions of organisational culture? (meaning of organisational culture – 3, explanation of elements – 3, dimensions – 4) 10 marks

Q3. Explain the importance and features of Human Resource Information systems (HRIS). (meaning – 1, example - 2, importance – 3, features of HRIS – 4) 10 marks

Q4. What is meant by grievance redressal? Explain the three stages of Grievance redressal. What precautions are to be taken while handling grievances? (meaning of grievance & grievance redressal – 2, explanation of three stages – 4, precautions – 4)

Q5. What are trade unions? What are the objectives and activities of trade unions? (meaning – 2, explanation objectives – 3, activities – 5)

Q6. Write a brief note on stress and employee wellness in organisations. (meaning of stress – 2, explanation of symptoms– 1, factors that increases stress – 2, explanation employee wellness – 4, example – 1)

MU0013 – HR Audit

Q1. Define Human Resource (HR) Audit. What is the need for HR Audit? What are the various approaches to HR Audit? (definition– 2, need for HR audit- 2, explanation of HR audit approach by Walker- 3, common approach to HR audit- 3) 10 marks

Q2. Write a brief note on staffing. How does employee orientation programs help employees? What are the characteristics of good employee orientation programs? (meaning of staffing- 2, explanation of staffing – 3, use of orientation programs- 2, characteristics– 3) 10 marks

Q3. What is HR Scorecard? Explain the reason for implementing HR Scorecard. (meaning of HR scorecard- 3, explanation of reasons – 7) 10 marks

Q4. Define competency management. Explain the two frameworks of competency management. (definition – 3, listing two frameworks – 1, explanation of two frameworks -6) 10 marks

Q5. Write a brief note on workplace policies and practices. (explanation on workplace policies and practices – 1, safeguarding employee information – 2, performance management – 2, safe work environment – 2 and auditing workplace behaviours – 3) 10 marks

Q6. What are the areas to be concentrated on for HR Audit? Prepare a questionnaire for conducting an audit for manpower planning. (explanation of areas – 4, preparation of questionnaire – 6)

 

SEM 3 MARKETING SUMMER 2013

MK0010 – Sales, Distribution and Supply Chain Management

Q1. How to manage a company’s sales force? [Managing the sales force(5 processes-each carry two marks)-10 marks] 10 marks

Q2. Explain Gap analysis with SERVQUAL model. [Five aspects of service quality- 5 marks; gap analysis- 5 marks] 10 marks

Q3. Write a short notes on: A. Elements of Physical Distribution(any four) (Any four elements-four marks) B. Patterns of Distribution [Patterns of Distribution(each pattern carry 2 marks)- 6 marks] 4+6 = 10 marks

Q4. Explain three components of Supply chain management. (Definition of supply chain management- 2 marks; components – 8 marks) 10 marks

Q5. Define Aggregate Planning and its strategies to meet demand and supply. [Definition of Aggregate planning- 1 mark; Strategies(each carry 3 marks)-9 marks] 10 marks

Q6. Explain the challenges faced by International Sales Managers (Explanation of challenges- 10 marks)

MK0011 – Consumer Behaviour

Q1. Explain the components of learning and also classical conditioning theory in brief. (Components- 3 marks; theory- 7 marks) 10 marks

Q2. Briefly discuss the decision-making models (any three). (Decision making models- 10 marks) 10 marks

Q3. Write a short notes on the following: A. Forms of Motivational conflict (forms- 3 marks) B. Forms of Defense mechanisms (forms -7 marks) 7+3 marks =10 marks

Q4. Describe the levels of consumer decision making while buying. (Levels – two for 3 marks and two for 2 marks) 10 marks

Q5. Discuss the influences of the reference group and Applications of reference group in a company. (Influences – 6 marks; Applications – 4 marks) 10 marks

Q6. Explain the five categories of Adopters in innovation process. (Categories – each 2 marks)

MK0012 – Retail Marketing

Q1. Define e-tailing. Explain the future of electronic retailing (Definition- 2 marks; Future of electronic retailing- 8 marks) 10 marks

Q2. Explain the factors which are leading to the growth of retail sector. (Listing and explanation – 10 marks)  10 marks

Q3. Describe the tools of Integrated marketing communication. Definition of Integrated marketing communication- 1 mark; Indirect marketing tool- 4 marks; Direct marketing tool- 5 marks) 10 marks

Q4. Discuss the Retail pricing strategies. (Explanation- 1 mark; Retail Pricing Strategies- 9 marks) 10 marks

Q5. Write a short notes on: A. Types of retail store location with examples(any five) (Types- 3 marks; examples- 2 marks) B. Factors affecting retail store location(any five) (Factors – 5 marks) 5+5 = 10 marks

Q6. Write a short notes on: A. Classification of retail consumers based on shopping. (Classification- 6 marks) B. Types of Buying behaviour (Types- 4 marks)

MK0013 –Marketing Research

Q1. Write a short notes on: A. Various types of Research(any five) (Types – 5 marks) B. Characteristics of Research (characteristics- 5 marks) 5+5 = 10 marks

Q2. Explain the process of sampling and classification of non-probability sampling techniques. (Definition of sampling- 1 mark; process of sampling - 5 marks; classification of nonprobability sampling- 4 marks) 10 marks

Q3. Discuss the types of Research Design in brief. (Definition of Research Design- 2 marks; Types – 8 marks) 10 marks

Q4. Explain the various types of Consumer and Business to Business (B2B) market research. (Types of Consumer market research- 6 marks; Types of B2B market research- 4 marks) 10 marks

Q5. Explain the various methods used to collect primary data in brief. (Definition of Primary data- 2; methods – 8 marks) 10 marks

Q6. Explain various methods of central tendency with formula and example for each. Mean (formula – 1 mark, example- 1 mark), Median (formula – 1 mark, example- 1 mark), Mode (formula – 1 mark, example- 1 mark)

 

SEM 3 INFORMATION TECHNOLOGY( IT) SUMMER 2013 

MI0033 –Software Engineering

Q1. Waterfall Model, V-Model and Spiral Model are of the software development processes. Companies are using these models to have a systematic and defined approach in software development. Which of the four phases are involved in the software development process? (listing the 4 types- 4 marks, explaining the types- 4 marks, examples-2 marks) 10 marks

Q2. Suppose you have assigned the task of measuring the software product, how would you use the size oriented and function oriented metrics in your task? (explanation of size oriented metrics- 4 marks, explanation of function oriented metrics- 4marks, examples for each with problem-2 marks) 10 marks

Q3. a. You are a SCM manager in a software company. How will you establish a software configuration management process in a company? (definition- 1 marks, 4 procedures in software configuration management process-4 marks) b. You are appointed as a software developer in a software company and you have been asked by your project manager to check details of the bugs from the previous version. How will you gather details associated with the various bugs in the previous version? (definition – 1 mark, typical work cycle-4 marks) 5+5 marks

Q4. a. If you are a software engineer you must be expert in the field of software, hardware and also database. It has been listed by the industry professionals that time and effort are the most important factors in the system analysis stage. Briefly explain the steps used in in system analysis. ( listing the steps- 2 marks, explanation-4 marks) b. If you are a software developer in small company, how will you conduct a specification review? (explanation-4 marks)

Q5. What are the different methods of software prototypes and tools? (definition of software prototype-1 mark, 3 types of techniques- 3 marks, explaining tools- 4 marks, benefits of software prototype- 2 marks) 10 marks

Q6. List and explain any 5 principles of design fundamentals (Listing-5 marks, explanation- 5 marks)

MI0034 –Database Management Systems

Q1. Suppose the employee name, employee id, designation, salary, attendance and address of any employee has to be stored in a database. You can store these data in a sequential address book or it can be stored on a hard disk, using a computer and software like Microsoft Excel. Using this example define a database. List and explain the various procedures carried on in a DBMS with a detailed example of the database. (defining a database- 1 mark, listing the 3 procedures – 3 marks, explanation- 3 marks, one examples for each of them - 3 marks)10 marks 

Q2. What are the different types of interfaces provided by DBMS? (listing the 6 types: 3 marks, listing the properties of these types-7 marks) 10 marks

Q3. Level 2 cache has got higher latency than Level 1 by 2 times to 10 times in 512 KiB or more. Its value is nearer to kilobyte. This is one of the levels of memory hierarchy. Define memory hierarchy. What are the other levels in memory hierarchy? Explain in one life each for each of them. (defining memory hierarchy- 1 mark, listing the 6 levels -3 marks, explanation- 6 marks) 10 marks

Q4. Indexes are usually defines on a single field of a file called an indexing field. List and describe the different types of indexes (listing the 5 types of indexes-3marks, explanation in detail- 5 marks, examples- 2 marks ) 10 marks

Q5. Consider a book is written by a particular author. And you have to explain to some one the relationship that exists between the author and the book. Normally you can draw a diagram and show the relation. These diagrams are called entity-relationship diagram in which book is one entity, author is one entity, and the relationship that exists between the two entities is written. Likewise explain the various notations used to represent the ER diagram. (listing the notations with diagrams – 5 marks, explaining each one of them in one line with example each-5 marks )

Q6. Consider a banking database (select the tables and fields of your choice). Now apply all the operations of relational algebra and find the result. (creating database-2 marks, listing the operations of relational algebra- 3 marks, showing the result for all operations- 5 marks)

MI0035 –Computer Networks

Q1. Videoconferencing is used to conduct meetings with the people who are located in far distance. Videoconferencing is an example of which type of computer networks? Explain in detail the different types of networks with example. (identifying the correct type – 2 marks, list the different types of networks – 1 mark, explaining the types- 6 marks, examples-1 mark) 10 marks

Q2. Explain the three principles of data communication system. (explanation-5 marks, diagram – 2 marks, examples- 3 marks) 10 marks

Q3. Data compression technique makes the file size smaller so that it can easily get transmitted over any types of network such as internet, intranet or a local area network. Explain the different types of data compression (listing the different types with example – 5 marks, explanation- 5 marks) 5+5 marks

Q4. A protocol helps in establishing the communication between two systems. Protocols are mainly divided into asynchronous and synchronous protocols. List and describe in detail the different types of protocols that are classified under the two main protocols. (list and correct differentiating of protocols under the two main types – 5 marks, explanation- 5 marks) 10 marks

Q5. How are the different topologies of computer networks arranged? Explain the working of each of them (listing the different topologies with examples – 2 marks, explanation- 4 marks, diagrams- 4 marks) 10 marks

Q6. a. Elaborate the arrangement of IP addressing with an example (explanation- 3 marks, examples- 2 marks) b. List the various best internet service providers in India with respect to their efficiency. (listing – 2 marks, explaining – 3 marks)

MI0036 –Business Intelligence Tools

Q1. a. Emergency Medical Association (EMA) is a group of 250 board- certified emergency physicians. They are responsible for effectively managing the emergency departments. List out what BI values and applications they should be implementing (listing and explaining the reason behind it- 5 marks) b. Most of the credit card companies permit a consumer to get approval for specified amounts via mobile to ensure that the purchase is covered. This type of consumer support which retains a customer to the bank for a longer time is real time business intelligence. Define real time Business intelligence and the various steps involved in the process. (defining- 2 marks, list and explain the process- 3 marks) 5 + 5 marks

Q2. Today businesses largely rely on the information available and can be communicated through various sources, both internally and externally with the help of internet. Explain the role of Business Intelligence in modern business. What are the three different types of decision that most business organisations take? (explanation-5 marks, different types of decision-5 marks) 10 marks

Q3. a. Granularity of data is an important factor to be considered in the business which involves data warehousing. How the characteristics of data granularity does varies from application to application? List the different tools in data granularity. (4 points – 4 marks, listing- 2 marks) b. Consider a data warehousing enterprise where a Total data quality management (TDQM) cycle has to be implemented. Find the members involved in TDQM team of that organisation. (listing- 2 marks, explanation-2 marks)

Q4. a. You are given the responsibility to organise a tour for your batch to an organisation. Find out the parameters used by your team for data mining. (listing the parameters- 3 marks) b. Explaining the working of data mining. (explanation of how data mining works- 7 marks) 3+7 marks

Q5. According to a recent IDC report, knowledge management is in a state of high growth, especially among the business and legal services industries. As the performance metrics of early adopters are documenting the substantial benefits of knowledge management, more organizations are recognizing the value of leveraging organizational knowledge. Define Knowledge Management. Explain the various characteristics of Knowledge management. What are knowledge assets? (definition- 2 marks, characteristics–6 marks, definition-1 mark, example-1 mark) 10 marks

Q6. How to make the best use of Business intelligence? What are the advantages of BI with sales? (explanation- 5 marks, explanation- 5 marks) 10 Marks

 

SEM 3 OPERATIONS MANAGEMENT(OM) SUMMER 2013 

OM 0010 - OPERATIONS MANAGEMENT

1 It is the job of operations managers to convince the stakeholders that the investment in plant and equipment is going to enhance the value of the investments already held by them in the organisation. Explain some of the concepts that can be considered in analysing the investment. (ROI;EBIT; ROA; cash flow; EVA- 5 X2 marks =10 marks) 10 marks

2 Explain the regional factors that affect location decision. (Location of raw materials; Location of markets; Labour factors; Climate and taxes - 4 X 2.5 marks= 10 marks) 10 marks

3 Explain the nine fundamental propositions about organisational effectiveness. (Explanation of 9 fundamental propositions – 9 marks; conclusion – 1 mark) 10 marks

4 Describe the seven forms of waste. Explain how 5S’s are used to eliminate them. (Seven forms of waste – 7.5 marks; 5 S – 2.5 marks) 10 marks

5 Discuss the Independent demand item techniques. (Reorder point (or Perpetual) Model – 5 marks; Periodic review models – 5 marks) 10 marks

6 Explain the types of failures that occur in operations. (Design failures; Facilities failures; Staff failures; Supplier failures - 4 X 2.5 marks = 10 marks)

OM 0011 – ENTERPRISE RESOURCE PLANNING

Q1. Differentiate between Commercial and Open Source ERPs software packages. (Differences – 5 marks; Type of organisation/company where is these ERP’s are used – 2 marks; description of one ERP software for each type of ERP – 2marks; conclusion – 1 mark) 10 marks

Q2. For a successful MRP system three types of information are very essential. Describe the types of information. (Master Production Schedule – 3 marks ;Bill of Material – 4 marks ;Inventory Records – 3 marks) 10 marks

Q3. Explain the features, benefits and Limitations of ERP Inventory Management. (Explanation ERP inventory management – 1 mark; features – 3 marks ;benefits – 3 marks; limitations – 3 marks) 10 marks

Q4. What are the activities of Human Resources management systems? (explanation of activities – 10 marks) 10 marks

Q5. Explain any two benefits of an ERP implementation? (5 marks for each benefit) 10 marks

Q6. Who is an ERP vendor and what are his roles? (Explanation of ERP vendor – 4 marks; role – 6 marks) 10 marks

OM 0012 – SUPPLY CHAIN MANAGEMENT

Q1. It is necessary for Supply Chain managers to identify the obstacles to co-ordination in the Supply Chain so that they can take suitable actions that help achieve co-ordination. Explain the major categories of obstacles. (Incentive obstacles; Information processing obstacles; Operational obstacles; Pricing obstacles; Behavioural obstacles – 10 marks, i.e. 2 marks each) 10 Marks

Q2. Write a note on assessment tool. (Planning assessment- 1 mark; Sample Schedule for Conducting an Assessment – 3 marks; Description/Using an of assessment tool – 4 marks; Completing assessment tool-2 marks) 10 Marks

Q3. How can differential advantage be achieved through Supply Chain Management? (Competitive-forces approach – 2 marks; capabilities approach – 6 marks ; conclusion – 2 marks) 10 Marks

Q4. Discuss the five basic components of Supply Chain Management. (5 components X 2 marks =unit 10) 10 Marks

Q5. Explain Relationship Marketing’s impact on firms. (7 impacts X 1.25 = 8.75 marks; conclusion – 1.25 marks) 10 Marks

Q6. The Global Supply Chain Forum (GSCF) framework consists of eight supply chain management processes. Explain them. (8 process X 1.25 marks)

OM 0013 – ADVANCED PRODUCTION

Q1. What is Flexible Manufacturing System (FMS)? How does it help in improving the manufacturing process? (Definition of FMS - 1 mark; Characteristics- 2 marks; Explanation of system designed to produce components – 3 marks; How there is flexibility in the manufacturing process – 2 marks; Components of FMS – 2 marks) 10 marks

Q2. What is Logical Process Modelling and give the comparison between Logical and Physical Modelling? (definition of logical process modeling- 1 mark; steps- 2 marks; explanation of Logical Process Model - 3 marks; logical modelling formats- 1 mark; Comparison Between Logical and Physical Modelling- 3 marks) 10 marks

Q3. Write short notes of Risk management. (Meaning of Risk management risk – 2 marks; management life cycle including diagram-3 marks; risk reduction by noting changes to existing risks and updating in the risk management mode- 3 marks; role or project risk manager and individuals in managing risk- 2 marks) 10 marks

Q4. List out the inventory decision rules for MRP and the benefits and drawbacks of MRP. (Inventory decision rules – 6 marks; benefits – 2 marks; drawbacks – 2 marks) 10 marks

Q5. The v4L learning principles are perfectly blended across all Toyota supply chain management processes to systematically concentrate on the v4L balance. Explain them. (Variety; Velocity; Variability; Visibility – 10 i.e. 2.5 marks each)

Q6. Explain the key elements of Just In Time. (Key elements – 9 marks, i.e. 1 mark each; conclusion – 1 mark)

 

SEM 3 PROJECT MANAGEMENT(PM) SUMMER 2013

PM 0010 – INTRODUCTION TO PROJECT MANAGEMENT

Q1. Describe the strategy planning tools of Ansoff matrix and BCG matrix. (Ansoff matrix : use and factors it considers – 1 mark, explanation – 2 marks, limitation -1 mark; BCG matrix : use - 1 mark, explanation including 4 types of SBU’s – 3 marks, limitations - 2 marks) 10   marks (4 for Ansoff matrix +6 for BCG matrix)

Q2. Describe the approaches used to screen projects. (3 approaches - each 3 marks i.e. 3 X 3marks = 9 marks ; conclusion – 1 mark) 10 marks

Q3. Explain any 3 parameters analysed during technical analysis of a project. (any 3 parameters – 3 marks each i.e. 3 X 3marks = 9 marks; conclusion- 1 mark) 10 marks

Q4. Write short notes on Cost Breakdown Structure(CBS). (Explanation of Cost Break down Structure(CBS) including details it provides, categories of CBS , cost baseline – 3 marks ; Characteristics of Cost Breakdown Structure -2; Five major forms of cost breakdown structure- 3 marks, Principle of cost breakdown structure- 2 marks) 10 marks

Q5. Briefly explain the different steps or methodologies of project risk 10 marks management? (1.67 marks for each step, i.e 6 X 1.67 marks= approx. 10 marks)

Q6. Briefly describe the key project contracts under SPV (Special Purpose Vehicle) for infrastructure projects. (Key project contracts - 3 marks each, i.e 3 X 3 marks =9 marks; conclusion-1 mark)

PM0011 – PROJECT PLANNING AND SCHEDULING

Q1. The PMBOK Guide addresses four elements related to scope. List and explain them. (Listing of 4 elements – 1 mark, Explanation of elements - 9 marks) 10 marks

Q2. Write short notes of PERT (Explanation/definition of PERT- 1 mark; Four requirements of PERT – 2 marks ; Basic features and functions of PERT techniques – 2 marks; PERT System of Time Estimates – 3 marks; PERT Computations – 2 marks ) 10 marks

Q3. Explain the various planning processes which are part of the risk management knowledge area. (each process 2.5 marks, i.e. 4 processes X 2.5 marks =10 marks) 10 marks

Q4. What is an expert system? Explain different parts involved in an expert system. (Definition of expert system, use, essential ingredient – 2 marks; parts of an expert system – 8 marks) 10 marks

Q5. Explain four different types of predecessor and the reasons why one task may be dependent on another. (Four different types of predecessor- 2 marks each i.e 2 X 4 = 8 marks; reasons why one task may be dependent on another – 2 marks)

Q6. What is delay analysis and explain its methodology? (Delay analysis definition, critical and non-critical delay – 2 marks; Methodology – 8 marks)

PM 0012 – PROJECT FINANCE AND BUDGETING

Q1. There are several elements which you can take into consideration, while budgeting a project. Explain these elements. (4 elements X 2.5 marks =10 marks) 10 marks

Q2. Explain the different methods/sources to finance a project? (5 methods/sources X 2 marks =10 marks) 10 marks

Q3. Describe any 5 considerations that are crucial in the design of the financing plan for a project. (any 5 considerations X 2 marks = 10 marks) 10 marks

Q4. Discuss some of the tools and techniques of Cost Management. (Cost aggregation- 1 mark; Reserve analysis -1 mark; Expert judgment – 1 mark; Historical relationships- 1 mark; Funding limit reconciliation – 2 marks ;Cost performance baseline – 2 marks ; Project funding baseline- 2 marks) 10 marks

Q5. Explain the various key determinants of initial project cost. (8 key determinants X1.25 marks =10 marks) 10 marks

Q6. Explain any 5 risks associated with project evaluation. (5 risks X2 marks= 10 marks)

PM 0013 – MANAGING HUMAN RESOURCES IN PROJECTS

Q1. What is the selection criteria applied in the selection of a Project Manager? (Each criteria 2 marks, 2 X 5 = 10 marks) 10 marks

Q2. As a project manager, you will always have projects for which you must procure hardware, software, or services from outside sources. This process is procurement, and the professional project manager must have a basic understanding of the procedure so that he or she can make sure that the organization is getting the right materials at the best cost. To manage procurement, you need to go through a few processes. Explain these processes. (Selecting Vendors – 6 marks; Contract Cancellation – 2 marks, Contract Closing – 2 marks) 10 marks

Q3. Discuss the Role of a Project manager in handling conflicts. (8 roles X 1.25= 10 marks) 10 marks

Q4. Describe the structure and content of a CMP. (Purpose of the CMP – 1.5 marks, Scope- 1.5 marks, Objectives- 1.5 marks; Constraints (overall) 1.5 marks ,Table addressing- 4 marks) 10 marks

Q5. What are the different methods of forecasting in a project? (Time series – 3 marks, Casual/econometric method – 2 marks, Judgmental method – 3 marks , Other methods – 2 marks) 10 marks

Q6. Write short notes on acquiring a Project Team. (Definition: Acquiring a Project Team – 2 marks; inputs for acquiring a project team – 3 marks; common tools and techniques – 2 marks; output of acquiring a project team process – 2 marks; conclusion- 1 mark)

 

SEM 3 RETAIL SUMMER 2013

ML0010 – Warehousing and Supply Chain Management

Q1. What do you mean by warehousing and What are the attributes of Ideal Warehousing? (Meaning - 2 marks, Explaining Attributes - 8 marks) 10 Marks

Q2. Examine the fundamental dimensions of customer service. (Detail explanation of 3 fundamental dimensions - 8 marks, Diagram – 2 Marks) 10 Marks

Q3. Discuss the major drivers of supply chain performance briefly. (Introduction & Diagram - 2 marks, Explaining drivers - 8 marks) 10 Marks

Q4. Enumerate the three basic steps involved in the achievement of strategic fit. (Detail explanation of 3 basic steps - 8 marks, Diagram - 2 marks) 10 Marks

Q5. What are the basics of strategic supply chain management and also enlist the imperatives for the supply chain strategy? (Explanation of strategic supply chain management – 2 marks, Diagram - 2 marks, Listing the imperatives - 6 marks) 10 Marks

Q6. Explain the various factors that are taken into view while assessing and scoring the suppliers. (Detail explanation of factors - 10 marks) 10 Marks

ML0011 – Buying and Merchandising

Q1. Explain the various principles of an ideal merchandising giving suitable examples for each? (Meaning of Ideal Merchandising – 2, Detail explanation of 14 principles - 8 marks) 10 Marks

Q2. Enumerate the category management strategies that are used by retailers to ensure a smooth category management process. (Meaning of category management – 2 marks, Detail explanation of 7 steps – 8 marks) 10 Marks

Q3. Discuss the concept of open-to-buy system. How do you calculate open- to-buy for the past and current period? (Detail explanation on the concept of OTB system - 3 marks, Calculation of OTB for past period – 2 marks, Calculation of OTB for current period - 5 marks) 10 Marks

Q4. Enumerate some merits and demerits of Formal Buying Organization, Informal Buying Organization, Centralized Buying & Decentralized Buying along with diagrammatic representation of functions and attributes of the buying department.(Diagrammatic representation of functions and Attributes of the buying department – 2 marks, Merits and Demerits of formal buying – 2 marks, Merits and Demerits of informal buying – 2 marks, Merits and Demerits of Centralized buying – 2 marks, Merits and Demerits of Decentralized buying – 2 marks)  10 Marks

Q5. Enumerate the first 5 steps in Merchandise Buying and Handling Process (Explanation of first 5 steps – 8 marks, Diagram - 2 marks) 10 Marks

Q6. ‘Selecting an appropriate vendor is the key step in the success of an enterprise’. (Detail explanation of five steps - 9 marks, Diagram – 1 mark) 10 Marks

ML0012 – Store Operations

Q1. Explain Pre-Store opening activities and State at least 10 pre-store opening activities that should be ideally carried out in a retail store? (Meaning of Pre-Store opening activity – 2 marks, 10 activities - 8 marks) 10 Marks

Q2. What are the functions of a store manager? (Brief explanation of at least 10 functions of a retail store manager – 10 marks) 10 Marks

Q3. What does an optimum store layout ensure? (Brief explanation of at least 10 factors which explains optimum store layout – 10 marks) 10 Marks

Q4. Write a note on any two types of classification on the basis of the nature of merchandise. (Classification on basis of Nature of Merchandise – 7 marks, Classification on the basis of usability and condition of merchandise – 3 marks) 10 Marks

Q5. Define standardization and explain the levels of standardization (Explanation of standardization – 2 marks, Explaining the levels of standardization - 8 marks) 10 Marks

Q6. How does a store control the quality of its merchandise? (Detail explanation of five steps in quality control procedure - 10 marks) 10 Marks

ML0013 – Retail IT Management

Q1. Explain the various factors affecting the use of IT applications in the retail industry? (Detailed explanation on factors – 10 marks) 10 Marks

Q2. What is the impact of e-retailing in the travel and tourism sector? (Detail explanation of e-retailing in travel and tourism sector with examples – 10 marks) 10 Marks

Q3. What is RFID technology and how does it work? (Detail explanation on working of RFID technology – 6 marks, concept of RFID – 2 marks, and diagram – 2 marks) 10 Marks

Q4. Describe the various features of retail software. (Detail explanation on functions of retail software - 10 marks) 10 Marks

Q5. Briefly describe the steps involved in designing a database. (Explanation of 5 steps involved in designing a database - 10 marks) 10 Marks

Q6. Explain the various types of networks. (Detail explanation of five types of networks - 10 marks) 10 Marks

 

SEM 3 TOTAL QUALITY MANAGEMENT(TQM) SUMMER 2013

QM0010 - Foundations of Quality Management

Q1. List the different approaches to Quality. Discuss Juran’s views on Quality. (Approaches – 5 marks, Views – 5 marks) 10 marks

Q2. a. Describe the factors determining the customer satisfaction. (Factors – 5 marks) b. Define - Expected Quality, Design Quality and Actual Quality and how they influence the customer satisfaction. (Meaning of each – 3 marks, Explanation – 2 marks) 10 marks

Q3. Write short notes on: a. Quality Function Deployment (QFD) (Explanation – 5 marks) b. Tolerance design (Explanation – 5 marks) 10 marks

Q4. a. Explain Quality Assurance. (Explanation – 5 marks) b. “The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process” Discuss. (Meaning – 1 mark, Explanation – 4 marks) 10 marks

Q5. a. Describe the main features of Quality Control and Inspection. (Features – 5 marks) b. Explain the key role of Enterprise Decision Making. (Role – 5 marks)

Q6. Explain the importance of service quality. Discuss the measurement of service quality. (Meaning – 1 mark, Importance – 4 marks, Measurement – 5 marks)

QM0011 - Principles & Philosophies of Quality Management

Q1. Discuss the various dimensions of Quality. (Meaning – 2 marks, Dimensions – 8 marks) 10 marks

Q2. a. Discuss Taguchi’s contributions. (Contributions – 5 marks) b. Explain Quality Loss function. (Explanation – 5 marks) 10 marks

Q3. What are Quality circles? Explain the objectives and significant characteristics of Quality circles. (Meaning – 2 marks, Objectives – 4 marks, Characteristics – 4 marks) 10 marks

Q4. 5S is a structured program to achieve a well-organised workplace, its cleanliness and standardisation, for a safer, more efficient and more productive operation. Explain the principles and implementation stages of 5S. (Principles – 5 marks, implementation stages – 5 marks) 10 marks

Q5. Total Productive Maintenance aims for greater manufacturing competitiveness through improved effectiveness of machines and equipment. Briefly explain the Eight Pillars of Total Productive Maintenance. (Meaning – 2 marks, Explanation – 8 marks) 10 marks

Q6. Discuss the meaning and importance of six sigma. Explain the steps in implementing six sigma. (Meaning – 2 marks, Importance – 3 marks, Steps – 5 marks)

QM0012- Statistical Process Control and Process Capability

Q1. a. What is Statistical Process Control? Distinguish between Statistical Quality Control and Statistical Process Control. (Meaning – 2 marks, Differences – 3 marks) b. List out Dr. Edward Deming’s contribution to Quality. (Contributions – 5 marks) 10 marks

Q2. a. Explain the Cause and Effect diagram. (Explanation – 5 marks) b. Describe the procedure to construct Fish bone diagram with an example. (Procedure – 3 marks, Example – 2 marks) 10 marks

Q3. Explain the structure and construction of Control Charts. Explain with an example how to construct X-bar Chart and R Chart. (Structure – 3 marks, Construction – 3 marks, Examples – 4 marks) 10 marks

Q4. What is the meaning of experimental design? Explain the guidelines for designing experiments. (Meaning – 3 marks, Guidelines – 7 marks) 10 marks

Q5. Explain the concept of Process Capability. Distinguish between Process Stability and Capability. Mention the major uses of Process Capability. (Explanation – 4 marks, Differences – 3 marks, Uses – 3)

Q6. What is Acceptance sampling? Explain the guidelines for using Acceptance Sampling. (Meaning – 4 marks, Guidelines – 6 marks) 10 marks

QM0013 - Quality Management Tools

Q1. a. Explain the principles and importance of Quality. (Principles – 3 marks, Importance – 2 marks) b. Differentiate between Quality Control and Quality Assurance. (Differences – 5 marks) 10 marks

Q2. QFD is a customer driven planning process which guides through the design, manufacture and marketing of a product or service. Explain the Approaches and Phases of Quality Function Deployment (QFD). (Meaning – 2 marks, Approaches – 4 marks, Phases – 4 marks) 10 marks

Q3. Explain the methods of measuring Reliability. Discuss software reliability. (Meaning – 2 marks, Methods – 4 marks, Explanation of Software reliability – 4 marks) 10 marks

Q4. Describe Robust Design Optimisation Strategy. Explain the steps followed in Robust Parameter Design. (Description- 5 marks, Steps – 5 marks) 10 marks

Q5. Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Explain the basic components of quality control charts. Describe the purpose and importance of quality control charts. (Components – 5 marks, Purpose – 3 marks, Importance – 2 marks)

Q6. What is business excellence? What are the steps involved in achieving organisational excellence? (Meaning- 3 marks, Steps – 7 marks

SEM 3 HCS SUMMER 2013

MH0051 – Health Administration

Q1. Define epidemiology. Explain the types of epidemiological studies with suitable examples. (Definition- 1 mark, mentioning the types -2 marks, Explanation- 7 marks)

Q2. Discuss the various levels of Indian healthcare delivery system. (Mentioning the various levels -2 marks, Explanation- 8 marks)

Q3. What is ergonomics? Discuss the occupational related legislations in India.  (Definition- 1 mark, Listing the various occupation related legislations -2 marks, Explanation- 7 marks)

Q4. Discuss the necessity of disaster alertness in hospitals. (Definition- 2 marks, Explanation- 8 marks)

Q5. Explain the spectrum and determinants of health. (Spectrum - 5 marks, Determinants- 5 marks)

Q6. What is health planning? Explain the management methods and techniques in health planning. (Definition- 2 marks, Explanation of methods- 4marks, Explanation of techniques- 4marks)

MH0052 Hospital Organization, Operations and Planning

Q1. Describe the concept of Economic Order Quantity. (Definition-1 mark, Formula -1 mark, Factors influencing order quantities-4 marks, Advantages & Disadvantages-4)

Q2. Omega Healthcare is planning to open a hospital in North Bangalore region. For this purpose they have brought together a team of experts. A. Who are the team of experts who constitute the hospital planning? B. What are the principles of hospital planning? (Listing the team of experts-2 marks, Role of experts in hospital planning-3 marks, Explanation of Principles- 5 marks)

Q3. List the various committees in a hospital setting and discuss Medical records committee and Infection control committee in detail. (Listing -2 marks, Medical record committee-4 marks, Infection control committee- 4 marks)

Q4. Discuss the policies and procedures followed in enquiry and registration counter of a hospital. (Brief outline of enquiry and registration counter -2 marks, Policies-4 marks, Procedures-4 marks)

Q5. Define ward planning. Discuss the various patterns of ward design. (Definition -1 mark, Listing the various patterns of ward design -2 marks, Explanation- 7 marks)

Q6. Imagine that you are appointed as a consultant for setting up a neo-natal intensive care unit in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task? (Importance of neonatal ICU in a hospital -2 marks, Planning considerations -8 marks)

MH0053 Hospital & Healthcare Information Management

Q1. Discuss the issues with existing Health management information system in India. (Definition of HIMS- 1 mark, Discussion of various issues -9 marks)

Q2. Explain the significance of health information systems in nursing education.  (Brief outline of HIS- 2 marks, Significance -8 marks)

Q3. Define medical audit. Describe the process of medical audit.  (Definition- 1 mark, Explanation of audit process -9 marks)

Q4. Which are the categories of information system in hospitals? Explain. (Mentioning the categories-1 mark, Explanation -9 marks)

Q5. Discuss the various modules of hospital information system. (Mentioning the various modules-2 marks, Explanation -8 marks)

Q6. The Hospital management is at crossroads - the dilemma faced by them is whether they should automate the medical records department in the hospital or continue using the manual records storage system. With your knowledge about electronic medical records, how will you help them in choosing an EMR?  (Explanation of concept of EMR- 1 mark, Advantages of EMR- 1 mark, Major reasons to purchase EMR-2 marks, Explanation of how to choose an EMR -6 marks)

MH0054 – Finance, Economics and Materials Management in Healthcare Services

Q1. What are the different types of budgets? Explain the budgeting process for healthcare services. (Types of budgets- 2 marks, Explanation of budgeting process -8 marks)

Q2. Explain the concept of demand and supply in healthcare. (Explanation of concept of demand -5 marks, Explanation of concept of supply-5 marks)

Q3. Define health insurance. Explain the barriers in implementing a social health insurance scheme in India?  (Definition- 2 marks, Explanation of barriers -8 marks)

Q4. Discuss the applications of health economics. (Listing the various applications-2 marks, Explanation -8 marks)

Q5. Explain the need and scope of financial management in hospitals. (Explanation of need- 5 marks, Explanation of scope- 5 marks)

Q6. List the important health expert committees in India. Discuss the origin and functions of these committees. (Listing the health expert committees-2 marks, Explanation of origin-4 marks, Explanation of functions- 4 marks)

 

SEM 3 INTERNATIONAL BUSINESS (IB) SUMMER 2013

IB0010 –International Financial Management

Q1. Globalization is a process of international integration that arises due to increasing human connectivity as well as the interchange of products, ideas and other aspects of culture. Give brief introduction of globalization and identify its advantages and disadvantages. (Introduction of globalization 2marks; Advantages of globalization 4marks; Disadvantages of globalization 4marks)

Q2. Foreign exchange markets, where money in one currency is exchanged for another. Write the history of foreign exchange. Explain the fixed and floating rates and the advantages and disadvantages of fixed rates system. (History of foreign exchange 5marks; Explanation on fixed and floating rates 2marks ; Advantages and disadvantages of fixed rates system 3marks)

Q3. Swap is an agreement between two or more parties to exchange sets of cash flows over a period in future. What do you understand by swap? Explain its features, kinds of swap and various types of interest rates swap. (Meaning of swap 2 marks; Features of swap 3marks; Kinds of swap 2marks; Various types of interest rate swap 3marks)

Q4. International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example. (Introduction of international credit market 2marks; Explanation of syndicated loans with example 4marks; Explanation of External Commercial Borrowings (ECB)4marks)

Q5. Cost of capital is the minimum rate of return required by a firm on its investment in order to provide the rate of return by its suppliers of capital. Describe the cost of capital across countries. (Introduction and explanation of effect of country difference in the cost of debt 4marks; Explanation on country differences in cost of equity 2marks; Explanation on examining debt and equity cost together 2marks; Explanation on estimating the cost of capital 2marks)

Q6. Explain the principles of taxation and double taxation. Give some important points on tax havens and its types. (Explanation on principles of taxation 4marks; Explanation on double taxation 2marks; Explanation on tax havens and its types 4marks)

IB0011– International Marketing

Q1. Define multinational corporations. How is international marketing different from domestic marketing? (definition- 4 marks, difference- 6 marks)

Q2. “Though society and culture do not appear to be a part of business situations, yet they are actually key elements in showing how business activities will be conducted”. Discuss. (discussion on culture and its effect on business- 10 marks)

Q3. Discuss the entry model adopted by McDonalds to build a presence in foreign markets. What are its limitations? (mode of entry by McDonalds - 6 marks, limitations- 4 marks)

Q4. Market segmentation divides market into distinct subsets. Explain the purpose and bases of international market segmentation. (purpose- 2 marks, bases- 8 marks)

Q5. Explain the meaning and benefits of e-marketing. Discuss the various e-marketing approaches. (meaning- 2 marks, benefits- 2 marks, approaches- 6 marks)

Q6. List any 6 export promotion schemes. What are SEZs and how are they beneficial to international trades and marketers? (listing- 3 marks, meaning of SEZ- 2 marks, benefits- 5 marks)

IB0012 – Management of Multinational Corporations

Q1. Why is environmental analysis important for strategic decisions? What does macro environment comprise of? (Environmental analysis- 4 marks, macro environment- 6 marks)

Q2. Discuss the important features of Heckscher-Ohlin theory and International product life cycle theory. (Heckscher-Ohlin theory - 5 marks, International PLC theory-5 marks)

Q3. Discuss the challenges and opportunities of International management. ( challenges and opportunities- 10 marks)

Q4. Compare the management styles and practices in China and India.

(China- 5 marks, India- 5 marks) 10 marks

Q5. List the factors on which the location of an MNC depends. What are the four options available to a firm to formulate the strategy? (listing- 3 marks, 4 options- 7 marks)

Q6. Discuss the role of joint ventures as a mode of entry in foreign market. Also explain the types, advantages and disadvantages of joint ventures. (role- 2 marks, types- 2 marks, advantages- 3 marks, disadvantages- 3 marks)

IB0013 –Export Import management

Q1. When you establish an export firm, there are various regulations which have to be followed. List the steps in establishment of an export import firm. Explain the procedure for allotment of IEC number. (steps- 6 marks, procedure for IEC- 4 marks)

Q2. Export documentation is very important aspect of export activity both for flow of goods and payment. List the principal and auxiliary export documents. Explain any one document from these in detail. (Listing- 7 marks, explanation- 3 marks)

Q3. The export goods have to travel a long distance before they reach importer. What are the various kinds of cargo risks during transit of goods and how it can be covered? (cargo risks- 4 marks, covering of risks- 6 marks)

Q4. List the functions and explain the various risks covered under Export Credit Guarantee Corporation. (functions- 4 marks, risks- 6 marks)

Q5. The goods must be cleared by Customs authority of the country for export and import. Explain the meaning of shipping bill. What are the steps involved in custom clearance of shipment of goods by sea. (meaning-3 marks, steps- 7 marks)

Q6. What do you mean by pre-shipment finance? Enumerate the RBI guidelines regarding pre-shipment finance. (meaning - 3 marks, RBI guidelines- 7 marks)  

SEM 4 BANKING SUMMER 2013

MF0017/MA0041 – Merchant Banking and Financial Services

Q1. Explain the functions of merchant banking and functions of financial intermediaries. (Functions of merchant banking 8marks; Functions of financial intermediaries 2marks) 10 marks

Q2. What do you understand by book building and Green shoe option? Explain the book building guidelines. (Explanation on book building 2marks ; Explanation on book building 3 marks; Book building guidelines 5 marks) 10 marks

Q3. Explain the roles and responsibilities of custodian services. Write down the code of conduct prescribed by SEBI. (Roles and responsibilities of custodians 5 marks; Code of conduct by SEBI 5 marks) 10 marks

Q4. Explain the leases in the financial statements in case of lessees and lessors. (Explanation on leases in financial statements of lessees 5 marks; Explanation on leases in financial statements of lessors 5 marks) 10 marks

Q5. Give the meaning and characteristics of Hire Purchase finance. Differentiate between Hire Purchase Vs. Installment and Hire Purchase Vs. Leasing. (Meaning and characteristics – 5marks; Differences between Hire purchase and Installment – 2 marks; Differences between Hire purchase and Leasing.) 10 marks

Q6. Explain the money market products. (Call/notice money 2 marks; Treasury Bills 2 marks; Commercial Bills 2 marks; Money market mutual funds 2marks; Commercial paper 2 marks)

MA0042 –Treasury Management

Q1. Consider yourself as a chief financial officer, describe the treasury functions that you handle and discuss how you will formulate the treasury policy. (explanation of treasury functions-5 marks; explanation of treasury policy-5 marks) 10 marks

Q2. The NCDEX trading system provides a fully automated screen based trading for futures commodities on basis of nationwide online monitoring and surveillance mechanism. Discuss explain the concept of commodity market, role of regulator and players. (concept of commodity market - 3 marks; role of regulator - 3 marks; players - 4 marks) 10 marks

Q3. Consider yourself as a CEO of an automobile company in India, Which tool will you adopt to minimise risk occurring in the production process. (explanation of risk management - 3 marks, explanation of process of risk management - 4 marks; explain tools used to minimise risks - 3 marks) 10 marks

Q4. Suppose you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk, which has affected its operation significantly. Discuss the factors that influence the level of market interest rate. (explanation of interest rate risk - 4 marks; explanation of various types of products/ credit facilities offered - 6 marks) 10 marks

Q5. The treasury maintains the bank funds, it automatically surrounds liquidity and interest rate risks. Discuss the relationship between treasury and ALM (explain treasury-3 marks; explain ALM-3 marks; explain the relationship between treasury and ALM –4marks) 10 marks

Q6. ALM deals with strategic balance sheet management, which involves various risks, caused due to the changes in exchange rates and the position of liquidity, interest rates in the organisation. Discuss how the ALM contributes to the risks in balance sheet management. (explanation of ALM- 3 marks; explanation how the ALM contributes to the risks in balance sheet management-7marks) 10 Marks

MA0043 –Corporate Banking

Q1. Corporate Banking represents the wide range of banking and financial services provided to domestic and international operations of large local corporates and local operations of multinationals corporations. Write a detailed note on evolution of corporate banking. (introduction- 3 marks; explanation of evolution of corporate Banking -7 marks) 10 marks

Q2. The supply bills are not bills of exchange and do not enjoy the status of being a negotiable instrument. What are supply bills? What is the procedure to be followed by a bank in making advances against such bills? (explanation of supply bills -4 marks; procedure-6 marks) 10 mark

Q3. Assume yourself as a banker and discuss the measures to be taken by the bank to monitor working capital limits sanctioned? (explanation of working capital-4 marks; measures to be taken by the bank to monitor working capital limits sanctioned -6 marks) 10 marks

Q4. As a trader in order to be competitive and successful, how can you address some risks that are peculiar to foreign trade like commercial risks and political risks? ( introduction of ECGC- 3 marks; explanation of ECGC- 7 marks) 10 marks

Q5. The arrangement in which short term domestic receivables on sale of goods or services are sold to an agency (known as the factor) is called Factoring. Write a detailed note on factoring and its benefits. (explain the Factoring- 6marks +benefits of Factoring – 4 marks) 10 marks

Q6. What role does RBI play in ensuring that the guidelines are adhered to by banks as per RBI Act 1934 and Banking Regulation Act 1949? (explanation of role of RBI -RBI Act 1934 -5 marks and Banking Regulation Act 1949 - 5 marks) 10 marks

MA0044 –Institutional Banking

Q1. Development Banks or Development Financial Institutions (DFIs) in India were established mainly to provide long term capital for industry and trade. Write a detailed note on the origin of DFIs and the various facilities offered by them. ( explanation of the origin of DFIs -5 marks+ Listing the facilities offered by FDI-5 marks) 10 marks

Q2. In India, the concept of Micro Finance was launched in the year 1992. Discuss the products and services offered by MFIs in India. ( explanation of MFI- 3 marks; explanation of products and services offered by MFIs in India -7marks) 10 marks

Q3. Discuss the role of NABARD in rural housing development. (introduction of NABARD-3 marks; explanation of role of NABARD-7marks) 10 marks

Q4. Discuss the various activities carried out by commercial banks these days that are common to clients of both commercial banks and development banks. (Commercial banks- 2 marks; development banks-2 marks; explanation of activities that are performed by both commercial and development banks-6marks) 10 marks

Q5 What are the various products and services offered by the Derivatives section of a bank treasury? (Derivatives meaning- 2marks; explain the products and services offered by the Derivatives section of a bank treasury –8marks) 10 marks

Q6. FIU-IND was set up by the Government of India on 18th November 2004 as the central national agency responsible for receiving, processing, analysing and disseminating information relating to suspect financial transactions. Discuss the role of FIU-IND? (FIU-IND origin- 2marks; explanation of role of FIU-IND -8 marks) 10 marks

 

SEM 4 ENTREPRENEURSHIP(ED) SUMMER 2013

ED0006 – Finance for Entrepreneurs

Q1. What do you understand by entrepreneurial finance? Explain the role of external investors in a firm. (Meaning of entrepreneurial finance 2 marks; explanation on the role of external investors in a firm 8 marks) 10 marks

Q2. Elaborate the steps under pro forma analysis. Discuss the financial projections through pro forma. (Steps under pro forma analysis 5 marks ; Financial projections through pro forma 5 marks) 10 marks

Q3. Give the meaning of present values and future cash flows with an example. Explain some of the relevant cash flows. (Meaning of present values and future cash flows 2 marks ; Examples for present values and future cash flows 2 marks ; Explanation of some of the relevant cash flows 6 marks) 10 marks

Q4. Write advantages and disadvantages of structuring a deal. (Advantages of structuring a deal 5 marks ; Disadvantages of structuring a deal 5 marks) 10 marks

Q5. Differentiate between the business angel and venture capital firms. Explain the fund raising stages and venture capital cycle. (Differences between business angel and venture capital firms 5 marks; Explanation of fund raising stages 3 marks ; Explanation on venture capital cycle 2 marks) 10 marks

Q6. Write short notes on: Debenture and bonds (5 marks) Commercial Papers (5 marks)

ED0007 – Basics of Family business

Q1. What do you mean by family business? Explain the family business life cycle. (meaning of family business – 2, meaning of family business life cycle – 2, explanation of family business life cycle – 6) 10 marks

Q2. Describe the types of business policies. (concept of family business policy – 2, listing the types – 2, explanation of types – 6) 10 marks

Q3. List and explain the various family business models. (listing the various family business models – 2, explanation of these models – 8) 10 marks

Q4. Explain the need and importance of financial management for a family business. (explanation of need - 5, Importance - 5) 10 marks

Q5. What are the family related issues and business related issues with regard to problems in family business? (listing the issues – 2, explanation – 8) 10 marks

Q6. Explain the meaning and advantages of family business valuation. (Meaning – 5, Advantages of family business valuation – 5)

ED0008: Managing Family business

Q1. What are the advantages of retailing? Write a brief note on retailing in India. (meaning of retailing – 2, explanation of advantages – 3, note on retailing in India – 5) 10 marks

Q2. Define franchising. What are the advantages and challenges of franchising? (meaning of franchising – 2, advantages – 4, challenges – 4) 10 marks

Q3. Describe the nature and advantages of financial services. (meaning – 1, nature of financial services – 5, advantages - 4) 10 marks

Q4. What are the challenges faced by Indian food processing industry? (meaning of food processing – 1, challenges faced – 9) 10 marks

Q5. Explain the nature of real estate sector. What are the main classification of real estate sector? Who are the major players in real estate sector? (explanation of nature of real estate sector – 3, classification – 3, players in real estate sector – 4) 10 marks

Q6. Explain how education sector is classified. What are the challenges in education sector?

(mentioning the classification– 1, explanation of classifications – 5, challenges in education sector – 4) 10 Marks

ED0009 – Entrepreneurial case studies

Q1. Explain the visionary leadership of Birla group. What are the learnings from Birla Group? (explanation of visionary leadership of Birla group – 5, learnings from the group – 5) 10 marks

Q2. Write short notes on the strategies used by Godrej group. (listing the strategies used by Godrej group – 3, explanation of the strategies- 7) 10 marks

Q3. Write a brief note on Corporate social responsibility (CSR) activities by Tata Group? What are the learnings from Tata group? (explanation on CSR activities – 5, learnings from Tata group – 5) 10 marks

Q4. Describe the vision, beliefs and values of Future group. Explain the key success factors of Future group. (state the vision – 2, explanation on beliefs of the Future group – 2, values – 2, key success factors – 4) 10 marks

Q5. Write a brief note on history of TVS Group. What are the key success factors of TVS group? (history of TVS group – 5, explanation of key success factors– 5) 10 marks

Q6. Explain the values and philosophy of JK Group. Describe about their contribution towards society and environment. (explanation of values and philosophy of J K Group – 4, Social responsibility of J.K.Group – 6) 10 Marks

 

SEM 4 FINANCE SUMMER 2013 

MF0015/MBF 404/ IB0010 –International Financial Management

Q1. Globalization is a process of international integration that arises due to increasing human connectivity as well as the interchange of products, ideas and other aspects of culture. Give brief introduction of globalization and identify its advantages and disadvantages. (Introduction of globalization 2marks; Advantages of globalization 4marks; Disadvantages of globalization 4marks) 10 marks

Q2. Foreign exchange markets, where money in one currency is exchanged for another. Write the history of foreign exchange. Explain the fixed and floating rates and the advantages and disadvantages of fixed rates system. (History of foreign exchange 5marks; Explanation on fixed and floating rates 2marks ; Advantages and disadvantages of fixed rates system 3marks) 10 marks

Q3. Swap is an agreement between two or more parties to exchange sets of cash flows over a period in future. What do you understand by swap? Explain its features, kinds of swap and various types of interest rates swap. (Meaning of swap 2 marks; Features of swap 3marks; Kinds of swap 2marks; Various types of interest rate swap 3marks) 10 marks

Q4. International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example. (Introduction of international credit market 2marks; Explanation of syndicated loans with example 4marks; Explanation of External Commercial Borrowings (ECB)4marks) 10 marks

Q5. Cost of capital is the minimum rate of return required by a firm on its investment in order to provide the rate of return by its suppliers of capital. 10 marks Describe the cost of capital across countries. (Introduction and explanation of effect of country difference in the cost of debt 4marks; Explanation on country differences in cost of equity 2marks; Explanation on examining debt and equity cost together 2marks; Explanation on estimating the cost of capital 2marks)

Q6. Explain the principles of taxation and double taxation. Give some important points on tax havens and its types. (Explanation on principles of taxation 4marks; Explanation on double taxation 2marks; Explanation on tax havens and its types 4marks) 10 Marks

MF 0016 –Treasury Management

Q1. Consider yourself as a chief financial officer, describe the treasury functions that you handle and discuss how you will formulate the treasury policy. ( explanation of treasury functions-5 marks; explanation of treasury policy-5 marks) 10 marks

Q2. The NCDEX trading system provides a fully automated screen based trading for futures commodities on basis of nationwide online monitoring and surveillance mechanism. Discuss explain the concept of commodity market, role of regulator and players. (concept of commodity market - 3 marks; role of regulator - 3 marks; players - 4 marks) 10 marks

Q3. Consider yourself as a CEO of an automobile company in India, Which tool will you adopt to minimise risk occurring in the production process. (explanation of risk management - 3 marks, explanation of process of risk management - 4 marks; explain tools used to minimise risks - 3 marks) 10 marks

Q4. Suppose you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk, which has affected its operation significantly. Discuss the factors that influence the level of market interest rate. (explanation of interest rate risk - 4 marks; explanation of various types of products/ credit facilities offered - 6 marks) 10 marks

Q5. The treasury maintains the bank funds, it automatically surrounds liquidity and interest rate risks. Discuss the relationship between treasury and ALM (explain treasury-3 marks; explain ALM-3 marks; explain the relationship between treasury and ALM –4marks) 10 marks

Q6. ALM deals with strategic balance sheet management, which involves various risks, caused due to the changes in exchange rates and the position of liquidity, interest rates in the organisation. Discuss how the ALM contributes to the risks in balance sheet management. (explanation of ALM- 3 marks; explanation how the ALM contributes to the risks in balance sheet management-7marks) 10 Marks

MF0017/MA0041 – Merchant Banking and Financial Services

Q1. Explain the functions of merchant banking and functions of financial intermediaries. (Functions of merchant banking 8marks; Functions of financial intermediaries 2marks) 10 marks

Q2. What do you understand by book building and Green shoe option? Explain the book building guidelines. (Explanation on book building 2marks ; Explanation on book building 3 marks; Book building guidelines 5 marks) 10 marks

Q3. Explain the roles and responsibilities of custodian services. Write down the code of conduct prescribed by SEBI. (Roles and responsibilities of custodians 5 marks; Code of conduct by SEBI 5 marks) 10 marks

Q4. Explain the leases in the financial statements in case of lessees and lessors. (Explanation on leases in financial statements of lessees 5 marks; Explanation on leases in financial statements of lessors 5 marks) 10 marks

Q5. Give the meaning and characteristics of Hire Purchase finance. Differentiate between Hire Purchase Vs. Installment and Hire Purchase Vs. Leasing. (Meaning and characteristics – 5marks; Differences between Hire purchase and Installment – 2 marks; Differences between Hire purchase and Leasing.) 10 marks

Q6. Explain the money market products. (Call/notice money 2 marks; Treasury Bills 2 marks; Commercial Bills 2 marks; Money market mutual funds 2marks; Commercial paper 2 marks) 10 Marks

MF0018 – Insurance and Risk Management

Q1. Explain the Risk Management Process. (Explanation of six risk management process 10 marks) 10 marks

Q2. Write about IRDA. Explain the functions and powers of IRDA. (Introduction of IRDA 2marks ; Explanation on the functions and powers of IRDA 8 marks) 10 marks

Q3. Write down about the objectives, purpose, functions and advantages of life insurance. (Explanation of objectives of life insurance 2marks ; Explanation of purpose of life insurance 3 marks ; Explanation of advantages of life insurance 2marks ; Explanation of functions of life insurance 3marks) 10 marks

Q4. Explain the product development process, classification of new products, stages in new product development, pricing strategy for new products. (Explanation of product development process 2 marks ; Explanation of classification of new products 2 marks ; Explanation of stages in new product development 3 marks ; Explanation on pricing strategy for new products 3 marks) 10 marks

Q5. Marketing of insurance products is an important tool in the insurance business. The marketing of insurance is possible in both the life insurance and the non-life insurance departments. Explain the tools that help in advertising the company’s insurance policies. Write down the issues in insurance marketing. (Explanation of the tools in advertising the company’s insurance policies 3 marks ; Explanation of issues in insurance marketing 7 marks) 10 marks

Q6. Reinsurance is a kind of insurance. It is an important operation of insurance. Give an overview of reinsurance and explain the reasons for reinsurance. (Overview of reinsurance 5 marks ; Explanation of reasons for reinsurance 5 marks) 10 Marks

 

SEM 4 HCS SUMMER 2013 

MH0056 – Public Relations & Marketing for Healthcare Organizations

Q1. Describe the steps involved in healthcare marketing process. 10 marks (Steps-2 marks, Explanation-8 marks)

Q2. What is marketing mix? Explain the four P’s of the marketing mix. 10 marks (Definition-2 marks, Explanation -8 marks)

Q3. Discuss Porter’s five forces analysis. 10 marks (Mentioning the five forces -2 marks, Explanation -8 marks)

Q4. Explain market segmentation. 10 marks (Definion-1 mark, Explanation-9 marks)

Q5. Discuss ethics, trends and issues in healthcare marketing. 10 marks (Brief outline of healthcare marketing-1 mark, Explanation of ethics-3 marks, Explanation of trends- 3 marks, Explanation of issues-3 marks)

Q6. Describe the standard metrics used to evaluate public relations. 10 marks (Key factors- 2 marks, Evaluation components-8 marks)

MH0057 – Management of Healthcare Human Resources

Q1. Explain the opportunities and challenges in healthcare HRM. 10 marks (Explanation of oppurtunities-5 marks, Explanation of challenges-5 marks)

Q2. Discuss employee grievance systems in healthcare. 10 marks (Causes of grievances-2 marks, Need for grievance procedure-4 marks, Pre-requisites of a grievance mechanism-4 marks)

Q3. Transactional analysis is important in hospitals – Justify. 10 marks (Meaning -2 marks, Explanation-8 marks)

Q4. Explain the process involved in HR audit. 10 marks (Phases-4 marks, Components-4 marks, Checklist-2 marks)

Q5. Explain the concept of collective bargaining in healthcare organisations. 10 marks (Definition -1 mark, Explanation-9 marks)

Q6. What is manpower planning? Explain the steps followed in manpower planning. 10 marks (Definition-2 marks, Explanation -8 marks)

MH0058 – Legal Aspects in Healthcare Administration

Q1. Explain the Human Organ Transplantation Act and its legal implications. 10 marks (Explanation of Act-8 marks, Legal implications-2 marks)

Q2. Discuss the regulatory requirements in setting up and running a blood bank. 10 marks (Explanation of National blood policy-2 marks, legal framework-3 marks, Regulatory requirements-5 marks)

Q3. Explain the following concepts: 10 marks a. Informed consent b. Professional secrecy (Explanation of informed consent-5 marks, Explanation of professional secrecy- 5 marks)

Q4. Define and classify euthanasia. Write a note on living wills. 10 marks (Definiiton-2 marks, Classification -3 marks, Living wills-5 marks)

Q5. Who is a consumer? Explain the various levels of Consumer Courts. 10 marks (Definiiton-1mark, Explanation of levels of consumer courts-9 marks)

Q6. Discuss the important documents and ethical codes in medical ethics. 10 marks (Listing the important documents -1 mark, Explanation-9 marks)

MH0059 – Quality Management in Healthcare Services

Q1. Discuss the history of quality in healthcare services. 10 marks (Brief outline of quality in healthcare-1 mark, History-9 marks)

Q2. Explain the dimensions of quality in healthcare. 10 marks (Listing the dimensions-2 marks, Explantion-8 marks)

Q3. Describe NABH Accreditation. 10 marks (Constituents committees of NABH-4 marks, NABH procedure-6 marks)

Q4. Explain the Six Sigma concept. 10 marks (Definition-2 marks, Explanation-8 marks)

Q5. Define total quality management. Discuss the importance of TQM in healthcare. 10 marks (Definition-2 marks, Importance-8 marks)

Q6. Explain the challenges of quality management in non-clinical support services and administrative services. 10 marks (Challenges in non-clinical support services-5 marks, Challenges in administrative services-5 marks)

 

SEM 4 HUMAN RESOURCES (HR) SUMMER 2013

MU0015 – Compensation Benefits

Q1. Discuss the elements of compensation package. (listing the elements of compensation package – 2, explanation – 8) 10 marks

Q2. Describe the importance of employee satisfaction. Explain the link between employee satisfaction and compensation. (meaning of employee satisfaction – 2, importance – 4, explanation of link – 4) 10 marks

Q3. What is pay structure? Explain why it is necessary to develop a proper pay structure. Mention the factors to be determined and steps for developing pay structures. (meaning of pay structure – 1, reason for developing a proper pay structure – 4, explanation of factors – 2, explanation of steps – 3) 10 marks

Q4. Explain the components of wages. Explain employee participation in wage fixation. (listing the components– 2, explanation on components of wages – 4, explanation on employee participation – 4) 10 marks

Q5. Describe Cost-to-Company and list its components. (meaning of CTC – 3, explanation– 5, listing the components – 2) 10 marks

Q6. What is meant by strategy? Write a brief note on Strategic compensation planning. (meaning of strategy – 2, meaning of strategic compensation planning – 2, explanation on strategic compensation planning – 6) 10 Marks

MU0016 – Performance Management and Appraisal

Q1. Explain the evolution of performance management. What are the aims of performance management? (explanation of evolution – 5, aims of performance management – 5) 10 marks

Q2. Define motivation. Explain McGregor’s theory X and theory Y. (definition of motivation – 2, explanation of Theory X – 4, Theory Y – 4) 10 marks

Q3. Explain the Contents of performance agreement. Describe the managers’ responsibility in Performance Planning. (explanation on contents – 5, description of managers’ responsibility– 5) 10 marks

Q4. Describe the traditional methods of performance appraisal. (listing the traditional methods – 2, explanation – 8) 10 marks

Q5. Write a brief note on Subjectivity and Errors in Rating. What is Behaviourally Anchored Rating Scale (BARS)? What are its advantages and disadvantages? (explanation on subjectivity and errors in rating – 4, explanation of BARS – 4, advantages & disadvantages – 2) 10 marks

Q6. What are the methods to measure performance? How do you monitor performance? (explanation of methods to measure performance – 7, explanation of monitoring performance – 3) 10 Marks

MU0017 – Talent Management

Q1. Explain the need for talent management? (meaning of talent management – 2, explanation of the need – 8) 10 marks

Q2. Describe talent selection and talent alignment (meaning – 2 , explanation of five process of talent selection – 4, meaning and explanation of talent alignment – 4) 10 marks

Q3. Write a brief note on ‘promoting ethical behaviour’ in workplace. (meaning of ethics – 1, explanation on ethical behaviour – 2, promoting positive ethics in workplace – 2, keys to promote ethical behaviour in the workplace – 5) 10 marks

Q4. What is talent engagement? What are the objectives of talent engagement? (meaning of talent engagement – 5, objectives of talent engagement – 5) 10 marks

Q5. Why is retention vital to organisation? What are the keys to strong retention? Explain some of the retention strategies. (meaning of retention – 2, explanation of reasons for retention being vital – 2, keys for strong retention – 3, explanation of retention strategies – 3) 10 marks

Q6. What are the elements of total rewards? (meaning of rewards and total rewards- 2, example – 1, listing the elements of total rewards – 2, explanation - 5) 10 Marks

MU0018 – Change Management

Q1. What is change management? Explain the importance of change management. (meaning of change management – 5, explanation of importance – 5) 10 marks

Q2. Define Organisational Life Cycle. List and explain the stages in organizational Life cycle? (meaning of organisational life cycle – 2, listing the five stages – 3, explanation – 5) 10 marks

Q3. Explain briefly the recent approaches to organisational development and change. List some of the process based change models. Describe Lewin’s model of change. (explanation of recent approaches – 5, listing of process based change models – 1, explanation of Lewin’s model of change – 4) 10 marks

Q4. What are the Five disciplines in Change leadership framework? Discuss in brief about the role of leaders in the change process. (five disciplines – 3, explanation of role of leaders – 7) 10 marks

Q5. What are the four strategies that are commonly used in the change management? Explain the strategies for competitive advantage. (listing and explanation of four strategies – 4, meaning of competitive advantage – 1, explanation of strategies – 5) 10 marks

Q6. Define learning organization. Explain the need for learning organization and its characteristics. (definition – 2 , explanation of need – 2, listing the four characteristics – 1, explanation of characteristics - 5) 10 Marks

 

SEM 4 MARKETING SUMMER 2013

MK0015 – Services Marketing and Customer Relationship Management

Q1. Explain the concept of Service mapping with example. (Definition- 2 marks; explanation – 6 marks; example; 2 marks) 10 marks

Q2. Write a short notes on: A. Factors that influence customer expectations ( factors – 5 marks) B. Pricing strategies followed in service organizations based on customer perceptions (Pricing Strategies- 5 marks) 5 +5 = 10 marks

Q3. Explain the concept of Service Blueprinting with an example. ( Definition of service blueprint- 2 marks; explanation of service blueprint with example- 8 marks) 10 marks

Q4. Explain the positioning strategies of services. (Definition of positioning of services- 2 marks; Explanation of positioning of services- 6 marks; Various types of positioning of services- 2 marks) 10 marks

Q5. Discuss about the marketing of services in Banking sector, Airline industry, Hospitality sector. (Marketing of services in banking sector- 4 marks; Marketing of services in Airline industry- 3 marks; Marketing of services in Hospitality- 3 marks) 10 marks

Q6. Write a short notes on: A. Service Delivery Process (Explanation – 1 mark; service delivery process- 4 marks) B. service Design (Definition- 2 marks; explanation – 3 marks) 5 +5 = 10 marks

MK0016 – Advertising management &sales promotion

Q1. Discuss the Visualisation strategy in advertising and the components of Visualisation strategy. ( Explanation of Visualisation in advertising - 4 marks; Components of Visualisation strategy- 6 marks ) 10 marks

Q2. Describe the elements of execution of advertising in brief. ( Explanation of Advertising execution-2 marks; Elements of Execution- 8 marks) 10 marks

Q3. Explain the persuasion techniques (any 10) used in advertising. (Definition – 2 marks; persuasion techniques- 8 marks) 10 marks

Q4. Describe the Tools and Techniques (any 10) of Sales Promotion in brief. [Tools and techniques(any 10)- each carry one mark] 10 marks

Q5. What is a full service agency? What are specialist agencies? Why are they needed? (Full service agency- 8 marks; specialist agencies- 1 mark; need- 1 mark) 10 marks

Q6. Discuss the following theories of Advertising : • The Cognitive-Response Theory • The Stimulus-Response Theory • The Dual-process Theory • The Resource Matching Theory • Cognitive Dissonance theory ( each carry 2 marks) 10 marks

MK0017 – e-Marketing

Q1. Write a short notes on: A. Internet Advertising Techniques (Techniques- 5 marks) B. Difference between traditional marketing and e-marketing [difference(any seven) – 5 marks] 5 +5 = 10 marks

Q2. Write a short notes on: A. Targeting strategies in e-marketing. ( strategies- 5 marks) B. Different types of positioning strategies in e-marketing ( types – 5 marks) 5 +5 = 10 marks

Q3. Discuss how to build up e-marketing strategy and its functions in brief. ( e-marketing strategy- 3 marks; functions- 7 marks) 10 marks

Q4. Describe the four main functions involved in creating and managing corporate website. (Four functions: two functions- 3 marks each; other two functions -2 marks each) 10 marks

Q5. Define e-marketing and its principles. ( Definition – 2 marks; Principles- 8 marks) 10 marks

Q6. Write a short note on: A. Features of e-marketing (features- 5 marks) B. Benefits of e-Marketing ( benefits- 5 marks) 5 +5 = 10 marks

MK0018– International Marketing

Q1. Define multinational corporations. How is international marketing different from domestic marketing? (definition- 4 marks, difference- 6 marks) 10 marks

Q2. “Though society and culture do not appear to be a part of business situations, yet they are actually key elements in showing how business activities will be conducted”. Discuss. (discussion on culture and its effect on business- 10 marks) 10 marks

Q3. Discuss the entry model adopted by McDonalds to build a presence in foreign markets. What are its limitations? ( mode of entry by McDonalds - 6 marks, limitations- 4 marks) 10 marks

Q4. Market segmentation divides market into distinct subsets. Explain the purpose and bases of international market segmentation. ( purpose- 2 marks, bases- 8 marks) 10 marks

Q5. Explain the meaning and benefits of e-marketing. Discuss the various e-marketing approaches. ( meaning- 2 marks, benefits- 2 marks, approaches- 6 marks) 10 marks

Q6. List any 6 export promotion schemes. What are SEZs and how are they beneficial to international trades and marketers? ( listing- 3 marks, meaning of SEZ- 2 marks, benefits- 5 marks) 10 marks

 

SEM 4 INFORMATION TECHNOLOGY(IT) SUMMER 2013

MI0038 –Enterprise Resource Planning

Q1. a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the departments know what the others are doing. Now which environment is considered to be better and why? (identifying which environment – 2 marks, explaining the reasons – 4 marks) b. Explain integrated Management of integration. (explanation- 4 marks) 6+4 marks

Q2. Earlier payroll systems used the systems which were more than process time sheets, print payroll checks and keep total number of annual wages and deductions. Present day systems used computer-based system that optimises the collection, collation, transfer and presentation of information throughout an organisation. Identify the type of system used by earlier payroll system and current system and define them. What are the main differences between the two systems? Explain the various characteristics of MIS. (identifying the types- 2 marks, definitions- 2 marks, listing the 4 differences – 4 marks, characteristics of MIS- 2 marks ) 10 marks

Q3. Normally when we review a potential software suppliers, we tend to focus only on the potential product’s functionality and cost. Though these elements are important, the methodology neglects other areas of importance. What are the key selection criteria for ERP software. (listing the criteria for various departments- 5 marks, explaining the necessary questions- 5 marks) 5+5 marks

Q4. a. List the major subsystems of manufacturing and production planning module. (listing – 4 marks) 6+4 marks b. Explain the various modules in detail with example (explanation-4 marks, examples- 2 marks)

Q5. Explain the relation between output variety and the type of manufacturing process with a neat diagram (Diagram- 2 marks, explanation- 8 marks) 10 marks

Q6. Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram (Diagram- 3 marks, listing the different sub modules- 2 marks, explaining-5 marks) 10 Marks

MI0039 –E-Commerce

Q1. Warigon is a retail company and they want to automate the payment system. Assume that you are the design engineer of that company. What are the factors that you would consider while designing the electronic payment system? (Analysing- 5 marks, Factors- 5 marks) 10 marks

Q2. For many years companies have been using computers to send business documents instead of mailing paper documents (i.e. most of our pay checks are directly deposited into our bank accounts). This transfer of funds is accomplished by the use of an electronic file being sent from your company to your bank). The problem was that the all employed proprietary used unique formats to pursue this task. The absence of a standard format led to the condition where computers could no longer "talk" to one another without a great deal of effort by programmers. For example, Supplier X could recognize an electronic Purchase Order from Retailer A but not from Retailer B. To avoid the above condition ANSI formulated a committee for the entire world to have standardised format for the electronic transaction. What is the name of the standard? Discuss the working concepts of that standard. (Recognising the standard – 1 mark, defining the standard- 2 marks, listing the various components – 3 marks , explaining the working – 4 marks) 10 marks

Q3. The four Ps concept in marketing are the four major ingredients of a traditional marketing mix directed at the customer or target market. List and explain the four Ps of marketing? Are the 4 Ps really applicable to Internet marketing? How? (list – 1 mark, explain four Ps- 3 marks, answering yes or no – 1 mark, reasoning the answer – 5 marks ) 10 marks

Q4. Website is the most important front end tool in the online marketing. It provides 6+4 marks. the interactive mode of operation to the user. Define what is a website? Analyse the structure of a website. (defining the website – 1 mark, diagram- 2 marks, analysing with the justification- 7 marks)

Q5. RIBA is one of the famous online library which uses online catalogues. Online catalogues are the best way to browse and locate material from the collections of the British Architectural Library at the RIBA. List the benefits of online catalogue (List 5 benefits- 5 marks, Explain- 5 marks) 10 marks

Q6. Mobile advertising has become a no-brainer for some brands to drive in-store traffic and online revenue. This is possible only after the growth of Mcommerce. Define Mcommerce. Describe the areas of its potential growth and future of mCommerce (Definition and example- 2 marks, Areas of potential growth-5 marks, Future of mCommerce- 3 marks) 10 Marks

MI0040 –Technology Management

Q1. Define the term technology. Write a short note on evolution and growth of technology.  (Definition – 2 marks, Description on evolution – 5 marks, Growth of technology- 3 marks) 10 marks

Q2. Citing an example, state and explain the reasons that compel a company to go for the new technology. (Stating with an example -2 marks, Reasons and describe – 8 marks) 10 marks

Q3. Describe some characteristics of technology forecasting. Explain in brief about the six phases in technology forecasting process. (4 characteristics – 4 marks, 6 phases of technology – 6 marks) 10 marks

Q4. Write a short note on technology strategy. Explain in brief about the innovation management. (Explanation – 3 marks, Describe – 7 marks) 10 marks

Q5. What is the importance of technology diffusion? What are the benefits of technology absorption? (Importance- 5 marks, 5 benefits – 5 marks) 10 marks

Q6. Explain the implementation of new technology. Briefly describe the automation decisions. (Explanation- 5 marks, Description of automatic decisions – 5 marks) 10 Marks

MI0041 –Java and Web Design

Q1. Explain the browser components and its features (Listing the browser components-2 marks, explanation- 3 marks, Features-5 marks) 10 marks

Q2. Describe in detail the building of webpage (description- 10 marks) 10 marks

Q3. How to use forms? Explain with an example (Instruction to use forms- 5 marks, Example – 5 marks) 10 marks

Q4. Give an example for cascade style sheets and explain editing with cascade style sheets in detail. (Define cascade sheet – 2 marks, Explanation of editing feature- 3 marks, Example and illustrating – 5 marks) 10 marks

Q5. Describe the working of search engine. What are the different types of search engine? Explain with its application. (Working of search engine- 5 marks, Different type of search engine- 3 marks, Explain with its application - 2 marks) 10 marks

Q6. List the benefits and drawbacks of Lamp stack (benefits- 5 marks, drawbacks- 5 marks) 10 Marks

 

SEM 4 OPERATIONS MANAGEMENT(OM) SUMMER 2013

OM 0015 – MAINTENANCE MANAGEMENT

1 Write short notes on break down or corrective or remedial maintenance. (Explanation of break down or corrective or remedial maintenance; Objectives of break-down or corrective maintenance; Characteristics of break-down maintenance system; Advantages of break-down maintenance system; Disadvantages of break-down maintenance system – 10 marks i.e. 2 marks each) 10 marks

2 Explain the planning principles in maintenance management. (Organising planning functions with separate responsibility and identity; Making planners to concentrate on future works as one of their primary tasks; Asking planners to maintain simple base files as part of their work systems; Training planners to expertise their job and dictate the job requirements through their dedicated work plans; Helping planners to recognise the skill of the crafts required and arrange; Organising planners to work sample their tasks while execution and hence measure the planning effectiveness- 10 marks i.e. 1.67 marks each) 10 marks

3 The principles used in scheduling are the ones that enable us to achieve the objectives of forecasted skill levels for each task. Routine maintenance needs the use of these principles, as they create a framework for successful scheduling of planned work. Each principle sets the guidelines on how the maintenance should handle different scheduling processes. Briefly explain these principles. (Six principles – 10 marks , equal marks distribution for each point) 10 marks

4 The equipment failure rate has a characteristic behaviour and is similar to the life cycle of the product. For better planning and control, it is important to know the characteristics and the nature of occurrence of failures over a period of time of the equipment in use. The graph indicating the failure pattern resembles a bath tub and hence is called ‘Bath Tub Curve’. This failure distribution over the life of equipment was developed by ‘Weibull’ and hence known as the ‘Weibull distribution graph’. Explain the three phases of Weibull Distribution Graph / bath tub curve representing life of the equipment. (Infant mortality phase – 4 marks; Useful performance phase- 2 marks; Ageing phase-4 marks)

5 Overall Craft Effectiveness (OCE) applies specifically to the productivity of the craft resources. OCE supports and understands maintenance as a profitable business opportunity. What are the three elements of OCE? (Craft Utilisation – 4 marks; Craft Performance with best of effectiveness – 3 marks; Craft Service Quality- 3 marks) 10 marks

6 As in any process, all the inputs are provided for maintenance department to transform into output from their maintenance activities. These activities when systematically conducted become the work management process. There are many steps to be followed in the total work management process. Explain these in brief. (Identifying work; Select work; Plan work; Schedule work; Execute work; Close work; Feedback -10 marks i.e. nearly 1.67 marks each) 10 marks

OM 0016 – QUALITY MANAGEMENT

Q1. Write short notes on the Quality planning an element of Quality management. (Set up quality objectives -4 marks; Identify quality requirements- 2 marks; Plan for a QMS – 2 marks; Plan for process execution- 2 marks) 10 marks

Q2. What are the steps to the Fade QI model? (Focus – 3 marks; Analyse – 3 marks; Develop- 2 marks; Evaluate-2 marks) 10 marks

Q3. Quality costs are the costs associated with preventing, evaluating and rectifying defective work. These costs are enormous, running at 20% - 40% of sales. Describe the various quality costs. (Prevention Costs – 2 marks; Appraisal Costs – 2 marks; Failure Costs -2 marks; Internal Failure Costs – 2 marks ;External Failure Costs – 1 mark; Total Cost of Quality- 1 mark) 10 marks

Q4. Quality culture can be defined as the incorporation of quality in the overall system of an organisation which leads to a positive internal environment and creation of delighted customers. The essential tool for implementation of such a culture is a changed mindset at all the levels of management. Explain in brief the Key drivers for developing quality culture. (Provide quality goals and measurements at all levels; Provide evidence of management leadership; Provide for self-development and empowerment; Provide participation to inspire action; Provide recognition and rewards – 10 marks , i.e. 2 marks each) 10 marks

Q5. List the checklist of the third criterion” Ability to regulate” of self-control in the service sectors. (Job design – 6 marks; Changes in job design – 2 marks; Handling problems – 2 marks) 10 marks

Q6. Explain the six basic stages of TQM. (Stage 1- 1 mark; Stage 2 – 1 mark; Stage 3- 2 mark; Stage 4- 2 marks; Stage 5- 2 marks; Stage 6 -2 marks) 10 marks

OM 0017 – ADVANCED PRODUCTION AND PLANNING CONTROL

Q1. A large number of forecasting methods are available. Discuss the categories /classification of forecasting methods. (Opinion and judgmental (Predictive) methods : Explanation- 0.5 marks; Methods under this category- 4 marks, Time series methods or quantitative methods Explanation- 0.5 marks; Methods under this category- 5 marks) 10 marks

Q2. Explain how economic order quantity can be calculated by Model 1: EOQ with Uniform Rate of Demand and Instantaneous Replenishment. (Type of model and how it is developed-1 mark; Assumptions of the model – 2 marks; Graphical representation of the varying inventory level with time (along with explanation)- 3 marks; Formulae for(Total annual inventory cost, Total annual ordering cost ,Total Annual Holding Cost)- 2 marks; Determination of EOQ for Model 1 – 2 marks) 10 marks

Q3. The priority rule is a systematic procedure for assigning priorities for awaiting jobs. The common problem faced in most of the companies is assigning priority with respect to the job on hand for production. When there is a set of orders to be executed, the question of prioritising arises. Priority rules give the solution to the priority problems faced by companies. Explain in brief about priority rules for scheduling? (Major criteria for selecting priority rules- 1.75 marks; classification of priority rules – 1.25 marks; definition of major criteria rules- 4.5 marks; definition of priority criteria rules – 2.5 marks) 10 marks

Q4. A Flexible Manufacturing System (FMS) is a manufacturing system comprising a set of similar and/or corresponding numerically controlled machines, which are connected through an automated transportation system. What are the fundamental building blocks and benefits of FMS? (Workstations.(explanation and list of various workstations) – 2 marks; Automated Material Handling and Storage system.(explanation and functions) – 2 marks; Computer Control System.(explanation and functions) – 2 marks; Potential benefits (tangible and intangible) of establishing FMS- 4 marks)

Q5. Supply chain management is essential for the success of every company and to satisfy customer demand. Supply chain management plays a critical role in the success of the company. Supply chain management is equipped to deal with anything from flow of products to unexpected natural disasters. Supply chain management diagnoses the problem and innovatively works around the problems. Explain the impact Supply chain management has on business. (Explanation of impact on business Reduce operating costs – 3 marks; Improve financial position- 3 marks ; Boost customer service – 3 marks; conclusion -1 mark) 10 marks

Q6. Quality Planning is defined as a “Systematic process that translates the quality policy into measurable objectives and requirements, and lays down a sequence of steps for realising them within a specified timeframe.” Explain the elements associated with quality plan. (Explanation of: What needs to be checked? – 2 marks; What is the most suitable way to check? - 2.5 marks; When should the check be carried out? – 2 marks; Who should be involved in the checking?- 1 mark; What quality materials should be used?- 2.5 marks) 10 marks

OM0018 –Technology Management

Q1. Define the term technology. Write a short note on evolution and growth of technology. . (Definition – 2 marks, Description on evolution – 5 marks, Growth of technology- 3 marks) 10 marks

Q2. Citing an example, state and explain the reasons that compel a company to go for the new technology. (Stating with an example -2 marks, Reasons and describe – 8 marks) 10 marks

Q3. Describe some characteristics of technology forecasting. Explain in brief about the six phases in technology forecasting process. (4 characteristics – 4 marks, 6 phases of technology – 6 marks) 10 marks

Q4. Write a short note on technology strategy. Explain in brief about the innovation management. (Explanation – 3 marks, Describe – 7 marks) 10 marks

Q5. What is the importance of technology diffusion? What are the benefits of technology absorption? (Importance- 5 marks, 5 benefits – 5 marks) 10 marks

Q6. Explain the implementation of new technology. Briefly describe the automation decisions. (Explanation- 5 marks, Description of automatic decisions – 5 marks) 10 Marks

 

SEM 4 PROJECT MANAGEMENT(PM) SUMMER 2013

PM 0015 – QUANTITATIVE METHODS IN PROJECT MANAGEMENT

Q1. In order to include the cost aspects in the project scheduling, it is very much necessary to first define the cost-duration relationships for various activities in the project. Discuss Project Cost. (Explanation of direct and indirect costs – 2 marks; effect of crashing the activity on cost – 2 marks; direct cost-time relationship and indirect cost time relationship -– 3 marks; explanation of cost slope , total project cost – 3 marks) 10 marks

Q2. Describe the importance of Business Forecasting. (Need for forecasting with examples – 5 marks; Two common approaches to forecasting – 5 marks) 10 marks

Q3. Explain the steps of the project budgeting process. (5 steps X 2= 10 marks)\ 10 marks

Q4. Describe how you can enter tasks in MS Project. (Task Information Box / Task Sheet – 6, Other Methods of Adding Tasks-4 ) 10 marks

Q5. Write short notes on Network Diagram Chart. (Explanation of Network Diagram Chart – 2 marks, View the Network Diagram Chart- 2 marks; Elements of the Network Diagram Chart – 2 marks; The Network Diagram Box – 2 marks; Navigating the Network Diagram Chart- 2 marks) 10 marks

Q6. Discuss the algorithm for solving the shortest-route problem. (Description of shortest-route problems – 2 marks; Description/discussion of the steps of the algorithm – 8 marks) 10 marks

PM 0016 –PROJECT RISK MANAGEMENT

Q1. Explain the various inputs and tools and techniques of qualitative risk analysis process. (Major inputs – 4 marks, tools and techniques – 6 marks) 10 marks

Q2. The risk mitigation methodology describes the approach to control implementation. Explain the steps of the methodology. (8.75 marks for methodology, conclusion – 1.25 marks) 10 marks

Q3. There are two main strategies to handle risks, negative risks and positive risks. Explain the Response strategies for threats (Negative Risks) . (4 X 2.5 marks for each strategy) 10 marks

Q4. What are the tips to remove the top three project estimating risks? Explain in brief. (Explanation of tips – 9 marks; conclusion- 1 mark) 10 marks

Q5. An organisation building a risk-based culture must offer incentives for incorporating risk into the project planning and control process. Analyse the concept of performance incentive. (Importance of offering incentives – 2 marks; Explanation of categories of incentive including the analysis of it motivates employees to take a particular course of action – 8 marks) 10 marks

Q6. Explain project reviews and risk reassessment briefly. (Reasons for reviews and reassessment – 2 marks; Outcome of reviews – 2 marks; Explanation of: Schedule the review, Objectives for the review, Conduct the review - 6 marks) 10 marks

PM 0017 –PROJECT QUALITY MANAGEMENT

Q1. Discuss the various tools used for understanding data. (4 tools -10 marks , i.e. each tool 2.5 marks) 10 marks

Q2. Write short notes on The Enterprise Project Management Model. (Brief Explanation of : Enterprise project management; Working of EPM within the model; Implementation of EPM; Advantages of an EPM System – 2.5 marks each , total 10 marks ) 10 marks

Q3. Explain communities of practice (Definition and description of Communities of Practice (CoP) – 5 marks, The role of Communities of practice in helping organizations to compete globally through information sharing across the globe – 5 marks) 10 marks

Q4. The project management initiative program is a six step process which is designed to bring about a measurement team from the introduction to the project management focused measurements through the design, the development and the implementation of the project management value measurement program. Explain the six steps in the project management initiative program. (6 steps X 1.67 marks = 10 marks) 10 marks

Q5. Briefly explain the seven forces involved in the success of quality in project management. (7 forces X 1.25 marks = 8.75 marks , conclusion – 1.25 marks) 10 marks

Q6. Explain briefly the Inspection-Planning and necessity in quality. 10 marks (Explanation inspection and the test plans – 2 marks ,activities of inspection planning – 2 marks, explanation of necessity in quality – 2 marks, basic principles - 2 marks, amount of inspection – 2 marks)

PM 0018 –CONTRACTS MANAGEMENT IN PROJECTS

Q1. Fixed price contracts have a pre-set price that the vendor must adhere to in performing the work and in providing materials. There are different types of fixed price contracts. Explain them. (5 fixed price contracts X 2 marks =10 marks) 10 marks

Q2. Direct contracting is another procurement method that is used under a limited number of exceptional circumstances. Explain the Conditions for adopting direct contracting, requirements and steps for direct contracting (Conditions for adopting direct contracting-6 marks; Requirements – 2 marks and Steps for direct contracting – 2 marks) 10 marks

Q3. Write short notes on Cost Plus Fee Contracts (Explanation of Cost Plus Fee Contracts – 1 mark, Features – 3 marks , Conditions for adopting – 3 marks; Advantages and disadvantages- 3 marks) 10 marks

Q4. The methods of selecting a consultant are designed to achieve the objectives of quality, efficiency, fairness and transparency in the selection process and to encourage competition. Discuss any 2 methods of selecting consultants. (explanation – total 2 marks, where appropriate – total 4 marks, Type of assignments for which this method of selection is adopted – total 4 marks) 10 marks

Q5. The contract control process commences right at the beginning stage of bid document preparation inviting contractors to bid, and proceeds through the contract negotiation, contractor selection, monitoring and controlling of the contractor’s work and terminating the contract. Explain the areas that need attention for effective control of the contracts in a project. (Core competence of the project manager – 3 marks ; Requirements of the working system – 3 marks ; Use of Work Breakdown Structure (WBS) – 3 marks; Recognising the limitations with flexibility – 1 mark)

Q6. Explain the need of Procurement law and what are its objectives? (Need – 5 marks; objectives – 5 marks) 10 marks

 

SEM 4 RETAIL SUMMER 2013

ML0015 – Services Marketing and Customer Relationship Management

Q1. Explain the concept of Service mapping with example. (Definition- 2 marks; explanation – 6 marks; example; 2 marks) 10 marks

Q2. Write a short notes on: A. Factors that influence customer expectations ( factors – 5 marks) B. Pricing strategies followed in service organizations based on customer perceptions (Pricing Strategies- 5 marks) 5 +5 = 10 marks

Q3. Explain the concept of Service Blueprinting with an example. ( Definition of service blueprint- 2 marks; explanation of service blueprint with example- 8 marks) 10 marks

Q4. Explain the positioning strategies of services. (Definition of positioning of services- 2 marks; Explanation of positioning of services- 6 marks; Various types of positioning of services- 2 marks) 10 marks

Q5. Discuss about the marketing of services in Banking sector, Airline industry, Hospitality sector. (Marketing of services in banking sector- 4 marks; Marketing of services in Airline industry- 3 marks; Marketing of services in Hospitality- 3 marks) 10 marks

Q6. Write a short notes on: A. Service Delivery Process (Explanation – 1 mark; service delivery process- 4 marks) B. service Design (Definition- 2 marks; explanation – 3 marks) 5 +5 = 10 marks

ML0016 – Advertising management &sales promotion

Q1. Discuss the Visualisation strategy in advertising and the components of Visualisation strategy. ( Explanation of Visualisation in advertising - 4 marks; Components of Visualisation strategy- 6 marks ) 10 marks

Q2. Describe the elements of execution of advertising in brief. ( Explanation of Advertising execution-2 marks; Elements of Execution- 8 marks) 10 mark 

Q3. Explain the persuasion techniques (any 10) used in advertising. (Definition – 2 marks; persuasion techniques- 8 marks) 10 marks

Q4. Describe the Tools and Techniques (any 10) of Sales Promotion in brief. [Tools and techniques(any 10)- each carry one mark] 10 marks

Q5. What is a full service agency? What are specialist agencies? Why are they needed? (Full service agency- 8 marks; specialist agencies- 1 mark; need- 1 mark) 10 marks

Q6. Discuss the following theories of Advertising : • The Cognitive-Response Theory • The Stimulus-Response Theory • The Dual-process Theory • The Resource Matching Theory • Cognitive Dissonance theory ( each carry 2 marks) 10 marks

ML0017 – Mall Management

Q1. Analyse the economic factors that affect the commercial real estate market in India? (Detailed explanation on economic factors – 10 marks)

Q2. Elaborate the types of Psychographic Segmentation. (Detail explanation on concept of Psychographic Segmentation – 3 marks, Its main types – 7 marks)

Q3. Explain the concepts: (i) Build to sell (ii) Build to rent (Detail explanation on Build to sell concept – 5 marks, Detail explanation on Build to rent concept – 5 marks)

Q4. Briefly describe the 10 steps of hazardous material management. (Detail explanation on 10 steps – 9 marks, Hazardous Material data sheet diagram – 1 mark)

Q5. What are the three main factors that influence maintenance of a mall? 10 Marks (Detailed explanation of 3 factors - 10 marks)

Q6. Describe the 5 stages of emergency response in a mall according to FEMA. (Detail explanation of five stages - 10 marks)

ML0018 – Project Management in Retail

Q1. Describe the phases in the evolution of retail market. (Detailed explanation on phases in the evolution of retail market – 8 marks, Diagram – 2 marks)

Q2. What are the tasks handled by a project manager to effectively manage a project? (Detail explanation on roll of a Project Manager – 8 marks, Listing 4 Task Needs – 1 Mark, Listing 4 Team Needs – 1 mark)

Q3.  What are the relevant EIA activities for each stage in the project cycle? (Detail explanation on 6 stages – 8 marks, Diagram – 2 marks)

Q4. Explain the Concept, Features, Functions, Types, Benefits & Considerations of RIS. (Detail explanation on concept - 2 marks, Detail explanation on features - 2 marks, Detail explanation on functions - 2 marks, Detail explanation on types - 1 mark, Detail explanation on Benefits - 2 marks, Detail explanation on consideration - 1 mark)

Q5. Mention the elements that should be considered while formulating a project. (Detail explanation of 6 stages involved in project formulation in retail - 8 marks, Diagram – 2 marks)

Q6. Discuss the various emerging trends of retail marketing. (Detail explanation of various types of retail marketing - 10 marks)

 

SEM 4 TOTAL QUALITY MANAGEMENT(TQM) SUMMER 2013

QM0015 - ISOQS 9000 Elements

Q1. Define Quality Management System. Explain the scope of Quality management system. (Meaning – 3 marks, Scope – 7 marks) 10 marks

Q2. Explain Design review and Design verification. (Explanation of each – 5 marks) 10 marks

Q3. Explain Product identification and traceability. (Explanation – 10 marks) 10 marks

Q4. Explain in-process inspection and testing. Discuss Measurement system analysis (MSA) in QS 9000. (Explanation – 5 marks, MSA – 5 marks) 10 mark

Q5. a. Describe the inventory control as per ISO standards. (Description – 5 marks) b. Describe the procedural requirements that the organisation must follow while documenting the quality records. (Procedural requirements – 5 marks) 10 marks

Q6. What are the advantages of employee training? What are the different activities an organisation should undertake while training the employees? (Advantages – 5 marks, Activities – 5 marks) 10 marks

QM0016 - Managing Quality in the Organisation

Q1. a. Discuss managing quality transformation in organisation. (Explanation – 5 marks) b. Explain the concept of quality in manufacturing & services. (Explanation – 5 marks)

Q2. Explain the different steps of quality statements. Describe the factors in planning for quality   (Steps – 5 marks, Factors – 5 marks)

Q3. Explain the steps involved to determine customer satisfaction. Explain any two tools used to determine customer needs. (Steps – 5 marks, Two tools – 5 marks)

Q4. Explain the importance  of  employee  involvement  for  maximising quality. (Explanation – 10 marks)

Q5. Explain the steps involved in an effective training needs analysis. (Steps – 10 marks)

Q6. Define   Business   ethics.   Differentiate   between   corporate   cause promotions and corporate social initiatives. (Meaning – 4 marks, Differences - 6 marks)

QM0017 - Quality Management System

Q1. Explain the various principles of Quality Management Systems. (Meaning – 3 marks, Principles -7 marks) 10 marks

Q2. Explain scope and goals of ISO/TS 16949. (Scope – 5 marks, Goals – 5 marks) 10 marks

Q3. Explain the procedures and benefits of SA 8000. (Procedure – 5 marks, Benefits – 5 marks) 10 marks

Q4. Explain the maturity levels of People Capability Maturity Model (People CMM) (Meaning - 2 marks, Maturity Levels - 8 marks) 10 marks

Q5. What is ISO 22000? Describe the key elements. What are the benefits of ISO 22000? (Meaning – 2 marks, Elements – 5 marks, Benefits - 3 marks) 10 marks

Q6. What is business excellence? Explain core themes of excellence. (Meaning –4 marks, Core themes – 6 marks)

QM0018 - Quality Development Methods

Q1.Define strategic quality management. Discuss the elements of strategic quality management (Meaning – 4 marks, Elements – 6 marks) 10 marks

Q2. Explain the types, advantages and drawbacks of qualitative research. (Types - 4 marks, Advantages – 3 marks, Drawbacks – 3 marks) 10 marks

Q3. Define skill based quality management. Explain the guidelines of change management. (Meaning – 4 marks, Guidelines – 6 marks) 10 marks

Q4. Explain the modelling techniques of value engineering (Meaning – 2 marks, Modelling Techniques – 8 marks) 10 marks

Q5. Elucidate the key features of kaizen. Discuss the implementation of kaizen. (Meaning - 2 marks, Features – 4 marks, Implementation – 4 marks) 10 marks

Q6. Explain Just in Time and Kanban. (Explanation – 5 marks each) 10 marks

DUE TO SPACE CONSTRAINTS FEW QUESTIONS HAVE BEEN UPLOADED HERE FOR REST FEEL FREE TO CONTACT US ANYTIME.

 

 

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